Called to set up a chimney sweep last week. They showed up spent 20 minutes vacuuming the firebox- which was already very clean as I had personally cleaned it prior to their arrival. Charged us $312 and never did any work on the chimney sweeping at all. I called and left two voice mails to let them know we were dissatisfied. NO RETURN CALLS- NOTHING? Very unprofessional- avoid these folks. read more

Chris and his team did an excellent job and presented a fair price for the work after we obtained multiple quotes. He was available to answer many questions I had well before the install and before I had made a commitment to use them - very clear, knowledgeable and transparent about everything. great install and very friendly team. Would highly recommend them! read more

They were unresponsive, unprofessional, and didn't provide any photos to back up the chimney inspection.

Called to clean out dryer vent they installed. Worker told us the vent was installed incorrectly and said owner would call us to correct the situation. No call back from owner. left 3 messages, still no return call. And we later discovered the workers left everything disconnected when they left our home creating an unsafe situation with the vent opening to the attic!! Very disappointed in their service and quality. read more

We hired them in Jan 2021 specifically to clean our chimney which we knew hadn't been cleaned in years as the place was vacant before we bought it. They showed up, cleaned the fire chamber (which we'd already done before they came so, useless). Brought no equipment to clean the chimney (e.g., no brushes). Made a comment about the amount of creosote observed and went on to say "but we don't deal with that". And then didn't clean the chimney! Charged us $265 and left. WTH? Would never hire them again. read more

Don't trust them! They tried to sell me work I didn't need and they will try to charge you more than what is needed. They use fancy cameras that shoot pictures and try to convince you of work that needs to be done. Do yourself a favor and get a 2nd opinion or better yet call someone else. I got burned for a few thousand dollars, stay away! read more

Kevin and his team are excellent. Their work is timely and through. Beware the codes have changed and you need a video examination of your chimneys and stainless steel piping if you want to sell your house. I give them 5 stars. I suppose Yelp only wants negative comments because the "want some mustard" on my review! read more

Kevin and his team provide professional services exceeding expectations. I have utilized Chadds Ford Chimney for years and will continue to do so. read more

I would not recommend.Poor customer service and communication.Showed up late no phone call,rushed through job in and out in 15 minutes,still charged $195.Not happy read more

Chadds Ford Chimney Sweeps are a pleasure to do business with! Kevin is not only an expert at his job, he was wonderful to work with - funny, warm and professional. We requested an inspection of 2 fireplaces and chimneys at a property we were considering purchasing. Kevin did a very thorough job of inspecting all aspects of the fireplaces, chimney flues and exterior chimney surfaces. The gentlemen that inspected the exterior of the chimney surfaces were also extremely professional. The report that was prepared was unexpectedly thorough yet easy to understand. He was even kind enough to write a second explanation detailing the nature of the repairs that were recommended when the cost of the repairs were questioned. Worth every penny! read more

This is our first time owning a house with fireplaces, and we called him based on our neighbor's recommendation. He called us back, and my husband asked him if he guarantees his work, oh boy it made him so mad. His exact words were: Who do you think you are? I have 8000 (yes 8000) customers and nobody ever asked me such question!! I don't have time for this, I have 16 voice mails to get back... etc. My husband was absolutely shocked by his attitude. We didn't mean to offend him, but this is our house, and we just want to make sure it won't get burn down! We did asked nicely. The bottom line is: I will never use such person with mental problem. Mr. Chimney guy, Are you kidding me? If I have 8000 customers I would be retired by now or at least have a nice sweet person to answer your calls! Sorry, we are not going to be your # 8001 suckers. read more

They came to my newly purchased home to inspect the chimney and install chimney caps. I was told standard caps which they had on the truck would not work and they would send me a quote on a custom made cap and repointing. I was told it would be more expensive because they would have to have a custom cap fabricated. They sent me a quote for $900 for all that work including a custom cap. I did wait a few months to send a check for the work and then didn't hear from anyone. I called and was told they would be out in two or three weeks. About 3 weeks later there was someone on the roof, without a call they were there. When my wife asked what they were doing they said they were getting the dimensions for the custom cap. They scheduled for a day I could be home. They then rescheduled because the forecast was calling for rain in a few days. I couldn't be home that day but no big deal. Timing was not an issue so I didn't panic. When I got home my wife said they told her the custom cap wouldn't look right so they put standard caps on. I called the next day and ask why they couldn't use standards months ago, but could now, and asked what the price reduction would be. I was told the first crew was the "B" team and they were wrong. When I asked about a discount I got the complete run around. They put 2 caps on that are $50 at Lowes, which I pointed out, but was refused and discount because my wife told them it was okay. It made no sense and was a terrible answer, but I take responsibility because I didn't use common sense. I paid them before the work was done. My advice is shop around and don't pay until the work is done. read more

I called this business when a chimney cap (builder grade) failed and a squirrel got into the house and chewed up wood windows and plantation shutters to the tune of over 5K. Chadds Ford told me that I needed a custom stainless steel chimney cap that costs $850. I said "OK, I don't want to have to deal with another squirrel in the house again." In the process of installing the cap, they went up on the porch roof which is metal (red terne style look) in order to get to the chimney instead of going up on the house roof. In the process of doing so, they scratched up the red metal roof. I would expect this type of situation from a handy man that doesn't know better. Fast forward two years and we have another critter somewhere in the chimney. The animal abatement company inspected the house and chimney. They said that there is a gap in the chimney cap big enough that an animal could have easily gotten in. The abatement company is putting together an estimate to fix Chadds Ford's work. read more

This company was a complete pleasure to work with! We went with them based on all the amazing reviews on Angie's List and were not disappointed! If anything, their persistence in getting the job right and the amount of time spent EXCEEDED our expectations! We dealt with the owner, along with a few different crews, as we had to have creosote removed from our chimney, which required the initial evaluation and then subsequent cleanings. The guys were very careful and clean in the house, making sure no soot got onto the carpet or anywhere else. The owner also returned to install a new fireplace door and really went above and beyond. The owner is extremely knowledgeable and a complete joy to work with! I HIGHLY recommend this company and plan to use them going forward for regular cleanings! read more

I HIGHLY recommend Chadds Ford Chimney Sweep and I see that I am not alone in that regard, as they received over 150 reviews on Angie's List, all with 'A' scores. We had originally contacted them to clean the fireplace in our new home, and we were very happy with the service they provided. However, what really demonstrated their above and beyond approach was when we hired them to install new fireplace glass doors. Kevin, the owner, quoted what appeared to be a reasonable price for the installation, and he himself came out with his team to do the work. It turned out that the structure of our fireplace precluded them from being able to do the standard installation with the hardware that came with the doors. So, Keven went out that same day to buy different hardware and came right back and continued working on the job. He spent a significant amount of time and when I asked him how much extra it would be, he said nothing - he stuck to his original quote despite all the additional time and effort he and his team had to spend. He also mentioned before he left that day that the right side might be a bit loose, and if we have any problems to call him and let him know. As it turned out, we did think the right side was looser than we'd like, and so we called him a few hours later. He said he could make it back on Saturday morning and would buy some additional hardware that he thought would help. He came as expected on Saturday and was able to secure the doors very tightly. When I asked him what I owed, he again said there was no additional amount due. So, despite all the extra time and effort he invested and despite the fact that the issue was a result of our fireplace structure (nothing he caused), he still stuck to the original quote. The doors look great thanks to Kevin! On a side note, he and his team are a pleasure to work with! read more