Karl is legend i would be blind without him and he was the only one that actually offered to help…read moreme out, the other americas best were so uptight about my situation but karl came through and understood my situation cause it happens to everyone

I have been wearing glasses since I was 7 years old, so that's 60+ years. (Yes, I am older, but I…read moream not a cranky old lady!) Thus, I have a lot of experience buying glasses. My husband needed glasses, so we were planning to buy him 2 pair: regular glasses and prescription sunglasses. This America's Best in Granite Run was the absolute WORST experience I've ever had buying glasses. We looked around for a while and picked out frames we liked and took them to a young woman who was sitting at a table messing around with some paperwork. (There was no one else in the store, either customer or employee.) She told us she was not the optician. I asked if we could see the optician and she responded that the optician was in a meeting in the back. I asked if she'd tell the optician we were there. We waited ten or fifteen minutes without any acknowledgement and then I said to my husband, this is insulting, let's go. So I told the young woman we were leaving, and she said "fine." As we approached the door, an older woman came out, looking angry and hostile. I asked her if she was the optician. She said yes, but she's in a meeting, what did we want? I said, we wanted two pairs of glasses, when is your meeting over? She said, I don't know. I said, well, it's pretty insulting to sit here for ten or fifteen minutes waiting. She replied, don't exaggerate, you've only been here for five minutes. I said, I am not exaggerating, and besides, who schedules a meeting in a retail establishment for the middle of the day?? (It was about 130pm.) She said, I do, I'm the general manager for all the stores in this area. My husband and I were pretty fed up, so I said, I don't see us getting glasses here, so we're leaving. She responded by waving her hand toward the door and said, OK, go. I said, whatever happened to the customer is always right? She said, it's not true, the customer is not right very often. We left and drove up Baltimore Pike to the Lenscrafters in Springfield, and the difference was like night and day. There were three employees on site, and they couldn't have been nicer. The atmosphere was friendly and welcoming. I can't comment on the prices because both my husband and I have complicated prescriptions and we wear our glasses all day, every day, so we don't complain too much. I figure if they come in between $500 and $800 per pair, that's OK. I had already bought new glasses at the optometrist I saw, but we ordered two pair for my husband at the Lenscrafters, for a total of about $1200. America's Best lost that sale solely due to the rudeness of their so-called manager. There are a lot of opticians in the Media/Granite Run/Springfield area. There's no reason to go to this store.

I have been a patient of Dr Steinbach's for nearly six years. Upon moving to the new office and…read moreDelaware Optical the service and efficiency has become non-existent. I am sure Dr Steinbach is still a fine doctor - but you can't get an appointment. I called as soon as I received a reminder card and was pushed out three months! The central reception service said "they were very busy because of back to school". Well, two weeks before the appt, I needed to reschedule - and was pushed out another two months. The women that I spoke with were rude and uncaring - very different from the previous office staff. Additionally, they don't run a cancellation list. Dr Steinbach is a fine optometrist, but certainly not worth waiting five months for a regular eye exam. As a long time customer, I find the changes in staff, process and service here disheartening. I will be changing doctors.

Incredible Doc with cutting edge diagnoatic equipment. The office staff is super professional and…read morefriendly. Unlike every other office in this area they were respectful of my time and saw me promptly.

Dr Ganly provided me with a complete comprehensive eye exam. The staff was friendly and knowledge…read moreabout my frame and lens selection. I would highly recommend Ganly Vision Care.

Emergency visit, I was scheduled in the same day within a few hours. Front desk greeted me and was…read morevery friendly. I was seen within 2 minutes of arriving. The issue was discovered, explained thoroughly, and given a treatment plan, that has already given me relief. Thank you!

Dr. Shyu and his team are truly awesome! When I arrived for my appointment I was greeted by a…read morefriendly front desk team with a quick check-in process. I was really impressed with his exam and explanations. I would recommend Dr. Shyu to my family and friends.

My ophthalmologist retired a couple of years ago and I bounced around vision care practices until I…read morefound Brandywine Eye Center. Dr. Kaelyn Adams is excellent. She did a very thorough examination on my eyes, was very clear in explaining the results, and patiently answered all of my questions. This vision practice is first rate and I will be coming here for all of my optical needs.

Having recently moved from out of state, I researched long and hard to find an eye doc who could…read morehelp correct my vision after several medical situations that have severely impacted my eyesight over the years. My vision has deteriorated from a diagnosis of keratoconus in my thirties, a brain tumor in my fifties, and Guillain Barre in my sixties. Bainbridge Eye Care Associates has been a godsend! Their staff is terrific and along with Dr. Todd Bainbridge took the time to evaluate all my needs as well as answer any questions I may have had. Sclera lenses are difficult to fit yet Dr. Bainbridge has me seeing the best that I have in twenty years and the contacts are beyond comfortable! Any folks with eyesight challenges would greatly benefit from a visit to this office. Thanks Bainbridge Eye Care Associates for greatly improving my quality of life!

This is the best eye doctor hands down. The doctor is fantastic, and happily takes the time to…read moreexplain to you what he finds during your exam. I've been to several doctors (not eye doctors mind you) who just want to tell you whats wrong and get rid of you for the next patient. Dr Bainbridge will gladly explain to you why you can no longer see things that used to be clear. The optician (Bob) is also amazing. He won't sell you on features you don't need, also takes the time to help you find glasses that fit correctly. When I got my first pair here, I must have tried on half the glasses in the place and never once did I feel as though I was an inconvenience or that I should just get on with it. There is an eye care place that's actually right next door to my house, and I still choose to drive across town to go to Bainbridge. Sometimes that means going home, and going all the way back across town to get an adjustment or repair done for one of the kids. Yes, its inconvenient, but totally worth it for the level of service here. Keep up the good work!

This is a beautiful place to get your eye exam and future glasses - the staff at every touch point…read moreis amazing and thoughtful. They were very helpful finding the right frames within my price range. The eye exam was so professional.

I went in to get a new nose pad as one side fell off, I was told they did not have them and would…read morenot get them for me,they said to contact costa myself. I said I bought 2 pair of glasses for $ 500 each and they can't give me a nose pad .When I asked for the number they wouldn't give it to me, and told me to google it myself. I explained I did not have a smart phone and need help she said it was not there policy to help and asked me to leave. but she said they would sell me another pair of glad instead. This was the assistant manager.

Told me one price but was charged another. Also he charges for every visit even if it's a follow…read moreup. I've had the same issue for 2 yrs & no results.

Dr. Bumsted is extremely thorough and keeps up with the latest technology. I initially took my…read morescript to Costco to be filled, but after several weeks trying to 'get accustomed' to progressive trifocals, I could not function. Costco agreed to remake the glasses and I tried again. I ended up going back to Dr. Bumsted's office because I thought my prescription was wrong, he checked the glasses against the script and then rechecked my eyes. All were good. He suggested that the term 'progressive trifocals' was as informative as saying 'I had fruit for lunch' (i.e. lots of different kinds) I ordered a pair from Dr. Bumsted. Yes it was 4X the price. But I put them on and I could see immediately - super close & far away - No 'get used to them time' - zero. I would add that the doc is very detailed & methodical and maybe quite introverted that may come off as unfriendly. However, he is kind and friendly, just not in a 'in your face' kind of way.

Are we talking about the same Delaware Ophthalmology Consultants? I can't believe that it got a 2.4…read moreout of 5 rating. I really loath medical clinics, most of them (all that I had ever visited) were not that impressive. However, been to both locations of this consultants in Wilmington several times and have to say that the staff (including some doctors, nurses, clericals ...) are wonderful, very easy to talk to and absolutely kind. I can't say all the doctors are nice, but I was lucky to get a few (like Dr. Wohlhagen) who have great bedside manners, knowledgeable and treat you like you are actually a human being (LOL). I can understand how frustrating it could be to book an appointment with them. Guess when they are good, everyone will want to go there. Do imagine how scheduling an appointment could be tedious and boring. The staff can only book an appointment if there's a vacancy. I had witnessed how unreasonable and rude some of the patients were. In fact, you have to give credit to those staff at the front desk. They are patient and able to take all those "abuse". Maybe next time when you visit this clinic, try to smile and say "hi" to those staff at the front desk first and see how you are treated.

Barrett performed cataract surgery. Vision was terrible after replacement lense. Highly skilled…read moreophthalmologist from another practice explained that I should have had mono lenses not the ones that DOC used. Now, it's too risky to replace and I have to live with this disaster.

rude arrogant, and overall just not a good experience. And they messed up my order so I've been…read moresuffering for months. All the opticians just picking any other

Made an appointment for my son, took him out of school. We were running a few minutes late. I…read morecalled ahead to let them know. We arrived nine minutes late due to traffic. They did not show an appointment with us, even though I showed an appointment confirmation and said because I was 10 minutes late they would not see us. They stalked me with emails to come into the office, but can't accommodate me for arriving a few minutes late due to construction which was more likely due to an unorganized office who lost our appointment.

The opticians here are so nice and helpful. That said, my new eyeglasses have been adjusted and are…read morestill not comfortable. Also, i was overcharged by nearly $200 at the time I ordered my glasses, so be sure if you have vision insurance to check your EOB!

We were early for our appointment. Checked in. Let us wait for 20 minutes after our appointment…read moretime without any update. When I ask how long we should expect to wait, they said another 45 minutes. We left. Inconsiderate. Poor time management. We'll have to find another dr.