I was givin a non smoking room. The room reeked of cigarette smoke so I had to purchase candles &…read moreFebreze. My boyfriend & I were also bit up all night. I checked for bed bugs but couldn't find any so I'm thinking it was fleas. Will never stay here again.

Coming to the "Ben's Nichols Brook motel " was descent but the employee service I would give a…read moresolid 2 outa 10. They were nothing but rude to me and when I asked for something, they did nothing but ignore my request. There's also zero complimentary shampoo or toothpaste. But the beds were comfy and the rooms were clean. If you're a fan of customer service as I am, you may end up disappointed.

Great food! Had the best fish fry in a very long time. The outdoor venue is a fantastic way to…read moreenjoy live music and drinks. Friendly well done atmosphere makes you feel like you are on vacation! We'll definitely be making this a new go to spot! Worth the drive.

Enjoyed lunch here with my niece. We both got burgers, they were really large and reasonably…read morepriced. I liked how you could taste the cheese on it. They came with fries which were delicious. We also had onion rings which were very good. My only complaint is that the air conditioning was so cold.

We rarely go out after dark, but tonight was an exception. The Holland Hotel was in very close…read moreproximity to a social event. Despite the late hour, we needed a bite to eat. I ordered hot chicken wings and was very pleased with the crispy crunch and sauce!

First, they are in the middle of renovations so I can appreciate that. But, the room was 450.00…read moreand included breakfast. The room was laid out wrong with a tv above a fake fireplace and a couch about 6 feet away meaning you had to look up to watch tv. As for the breakfast, it is cool food like vending machine muffins and bulk cereal. No hot food or waffle maker. Even the orange juice was little per-filled sealed cups like it came from a hospital cafeteria. They are remodeling the lobby but they should be doing something with the dated rooms. No charging stations and the couch was old and ratty. We will not be back to this place. UPDATE: I complained on my survey and was contacted by a customer service representative and they gave the company response "sorry for your bad experience we will try hard" which I replied, typical response, I don't believe you even read my additional comments. I said that there was a time when customers were compensated for bad experiences but now it is , we got your money, sorry. About a hour later a got a reply that half my money was being refunded. So at least they are trying so I changed my rating to 2 stars for the effort.

I had to drive 6.5 hours through a complete wide out snowstorm, accompanied by ice which resulted…read morein me checking in late. Worn out and stressed. I walk through the doors to an attitude from Tanya saying I was the last person to check in. And apparently she had to stay until I got there. On top of that, the out front unloading zone and parking lot had not even been plowed or treated with salt. Therefore, what a hassle trying to get your luggage in the middle of the night. As everyone knows the brand Wyndham is typically on target however this location is not. For the price of the rooms and the brand was very disappointed, not only with the service but the condition of the room. I will say my bed was very comfortable however, the pillows needed thrown away as there was really nothing left to them as you picked them up they folded into and were all floppy. Zero support! My duvet cover showed a huge rip that had been sewn back together, Underneath the heating unit, there were all kinds of wires that had been spliced sticking out, grabbing your feet when you went by, cloth chair, a huge stain on it, mini fridge was frozen up, coffee pot was dirty, dirt around bathroom vanity faucet, bathroom exhaust fan didn't work at all, peeling paint from the bathroom mirror frame, grout in the bathroom with two different colors, tub drained very slow, towel had someone else's hair on it, bathroom door frame all scratched up, remote control was dirty, and some features not even work on it, wasn't able to connect to Wi-Fi the entire time there. As I missed my dog on the trip, I stopped at the front desk to ask if there were breed restrictions and the cost.... Quickly, the lady rolled her eyes ( same lady that checked me in with the attitude ) and ask what I had, followed by an attitude as to why it cost a extra$ 75 per night for a dog ( keep in mind I didn't ask why ) but she definitely lead on that. She didn't appreciate dogs being there and she said it would be cheaper to leave them at home. She stated that everything has to be taken out of the room and cleaned afterwards. Yes I expected that but the level of attitude I received was very unwelcoming. Perhaps it's time for a career change for this individual as she is leaving a negative impact on this hotel. Can we say " bad apple "? Everyone else here was very friendly. Noticed same bags of trash, set out by the residence for pick up for days. Elevators were a slushy mess in the lobby coming in pretty much the same. Wasn't able to enjoy the heated pool or hot tub due to unruly children running, screaming out of control as they were doing cannonballs....and of course, the parents were doing nothing. Parking was a train wreck as they didn't plow any of the parking lot or parking spaces, therefore it took up a lot more space because people couldn't see the lines and a lot of people had to park at the bank next-door and lug all their stuff across the snowy parking lot. OK now for what I did enjoy. Bed was comfortable and clean, rosemary, scented toiletries, hot complementary breakfast with delicious coffee. Friendly and helpful staff ( except for gray hair lady at the front desk ). Great location for walking to and from on a ski trip.

Clean rooms, friendly service, and reasonable price makes this a good place to stay when you are in…read morethe area. Everything worked well in the room and the amenities include a mini-fridge which is not mentioned on the website. Breakfast in the lobby was fine, just not gourmet, although you can make a waffle. No meats. But there is a McDonalds immediately next door! Check-in and out online works well. Wi-Fi could use some improvement.

There's NO HOT WATER!…read more Budget friendly room. We thought very nice. Clean. Easy walk to lots of places to eat, and cheap gas to fill your vehicle up. Lots of bread products at bfast, but they do have hard boiled eggs. VERY strong, tasty coffee. This is the only time that I can remember when I did NOT put the Do Not Disturb sign on our door, and was awoken by Housekeeping trying to get in. WTF? There's maybe 5 people staying here, surely, you can figure out when people have left, or NOT.

Closed, filed bankruptcy. Nothing to say. It was nice while in business, but not a functioning…read moreplace anymore

This was my second time here. Yesterday it was a wellness retreat focusing on garden to table. They…read morenow have a master gardener but unfortunately it was drizzling for a good part of the day so we weren't able to go out to see her work but were able to hear about it. The dietitian did a fantastic presentation as did the staff doing vinaigrette for our salad and the canned jams, jellies and vegetables. The best part we all got to take home the finished product. The food is always good and healthy since they also run the biggest loser resort. We were served breakfast, lunch and snacks throughout our stay and were given to-go containers so that was a plus not to have to make dinner. It was a long day and drive so I didn't stay around to use the pool and sauna. A year and a half ago I did get to spend the night and use all the facilities. We took a few classes with trainers that were top notch. I believe it used to be a campground so now they have rustic but comfortable cabins. The beds were comfortable you have a sitting area, tv and private bath that comes with a thick comfy robe to use. The cabins a set between the trees with a water view so you have great sun rise and sunset views.

We went for a drive out to the country to try this place out before it changes ownership (it's…read morecurrently up for sale). Cozy, historic place. Our table of 12 was accommodated with advance notice of arrival. Most tables are 2 or 4 tops. We went for the fish fry...I had broiled with crab topping. It came with fries, potato salad, and Cole slaw. The 5 kids split a cheese pizza which was very fresh. There was live atmosphere music with an older gentleman playing a keyboard. Owner was very friendly and you can tell many of the customers are regulars. Summer time has a lot of outdoor seating.

Stopped by for lunch today, great food. In a reply to questions about an obituary that had been…read morepublished about him, Mark Twain said, "The reports of my death are greatly exaggerated." The same is true of the erroneous reports of this fine establishment being closed. As for the food, I had the "Fatboy". A pork belly sandwich slathered with a mango-habenero sauce and slaw. Saying that this sandwich was tasty would be an understatement. The hand cut fries complimented the Fatboy perfectly. If you're passing through the hamlet of Varysburg you should do yourself a favor and stop by the Varysburg Hotel, not merely for a treat to your taste buds, but for the atmosphere as well. The staff at the Varysburg Hotel make you feel welcome and remain attentive. Parking is limited, you'll most likely need to park on the street. A pro-tip for all, mind your speed as you come down 20a into Varysburg, unless you like contributing to the states general fund of course.

"Jenny, Jenny, Jenny Won't you come along with me…read moreYou know that I love you We could live so happily" (Little Richard) Great location just minutes from Geneseo's Main Street restaurants and the State University campus. Our room had a nice TV and workstation, the bed was comfy, the HVAC and Wi-Fi worked well, and the bath and shower were fine. Included breakfast included scrambled eggs, sausage patties, home fries, a waffle machine, cereal, yogurt, hard boiled eggs, bananas and apples, oatmeal, breads, and pastries. The only odd thing about our stay was the check-in process. The attendant wasn't very friendly and was so slow and silent while working on her computer, we feared that our reservation had vaporized and drifted away into cyberspace somewhere.

Stayed here for a very uncomfortable few hours on my way to Georgia on the 9th of July…read more After trying to sleep for a few hours, I realized the AC was broken. By now it was 12:30 am. I thought "If I'm packing my shit up, I'm only doing it once." I packed and ran into the night manager on the way out. I told him his ac was broken. He said " It'll freeze up if you crank it all the way down!" I replied "Is 69 degrees cranking it all the way down?!" He told me I could change rooms. I told him thought "If I'm packing my shit up, I'm only doing it once." I'm leaving. He told me he could refund $50. I started laughing and said "that's ridiculous, it's not even 1 am. You should give me a full refund". And I left. I drove right by my next Hampton Inn reservation in Ohio 8 hours later. And drove straight home. The Hampton Inn in Geneseo to speak to "Stephanie" today inquiring about where my refund was. She asked what happened and I explained. She said " someone should have offered you another room ". I replied "If I'm packing my shit up, I'm only doing it once." She said, " Well I was going to give you a $50 refund but I'm not, because you're cussing at me!" I said " I sure hope you're recording this call, because I haven't cussed " at you" once! She said, " You said "If I'm packing my shit up, I'm only doing it once." I said" That is not cussing at you, I'm talking about packing my shit up!" She hung up on me. I'm done with Hampton Inn completely. They clearly can't make a repeat guest comfortable and I drive for a living. I'll be staying elsewhere.