Kind at the desk, but dishonest in business. They charged me $860 to replace my battery, which is absurd. I could do it myself for $300, including hourly. read more

I give this place 0 f**kin stars, I came over here with a complaint about my car just for the customer service to be horrible not only did they provide me with attitude, but they also rolled their eyes at me. They also told me, I have to wait 1 month for them to fix my car because they are so booked but there were only 2 cars on the list so I'm confused. I will never come here again. All because I'm young doesn't mean I'm irresponsible like you old people are so ughhh. read more

We were sold a jeep wrangler from this dealership in 2019. The jeep was used and had a lift installed. Apparently the lift was both low quality and installed wrong. After a year or so the whole suspension just fell apart. We took the jeep back to the dealership to be fixed and had to come up with around 10,000 dollars to fix what never should have been sold to us in the first place. We never should have brought it back for them to fix because the jeep very quickly developed the same problem that they claimed to fix for 10,000. They should have made it right, but weren't interested. I wouldn't trust them at all. Buy from anywhere else. read more

Everyone was very nice and organized. They were able to shuttle me to my work and back while they were working on my vehicle. Barb, the shuttle driver, was a joy to talk to. They were prompt and helpful. I was a little worried about the other reviews, but they did not disappoint. I would go back. read more

Yelp please have red stars for beyond negative companies...... quick and simple.......was lied to........after waiting 1 1/2 hrs...( when they said 15 minutes) said they could not do the programing for the 2 key fob unless 3 shop hrs of work (450$) plus new key. (350$) = (800$ plus) ? I have one good key and only wanted my 2 transponder cut keys programmed. I went to sit in my vehicle (for 5 minutes) and then i called the same dealership to get the pin number for my fob and a service lady said the programming machine has been down and is still not working for 2 days. ..........mmmm??? lol wtf...........so i called "locksmith services" in champaign illinois and asked them if i have one good programmed key fob and only need my 2 transponder cut keys programmed can you do it? they said yes......i drove to them and within 45 minutes after leaving the dealership i had 2 newly programmed keys for 75$ fing dollars.......lol so dealership go and ............yourself ....yes ok...........have a good day all. read more

Extremely disappointed in this place. I purchased a Chrysler Pacifica in another town, coming locally to the Champaign Chrysler Dodge for work on things that are covered under warranty and recall, and an oil change. Parts that are ordered take 3 to 6 months to come in, IF THEY ARE EVEN ORDERED. And then they don't call me,  I have to call them. It appears to maybe they're not really interested in me as a customer. I do appreciate that they have a driver who will take me home and pick me up while I'm waiting for service to be done. Unfortunately the drivers are less than pleasant, making it feel more like an imposition than a job. The oil change was nearly $80 and all they did was change the oil. They don't accept any kind of discounts, and there are no niceties. At least Jiffy Lube vacuums, put air in the tires, fills the fluids and is considerably less expensive. Jiffy Lube also accepts AARP, AAA, Uber discounts... So, I'm going to be driving 45 minutes and take my car to where I purchased it where I will sit and wait for hours and hours for them to complete the work. But, I would rather do that then give Champaign Chrysler Dodge Jeep any more of my business. read more

As good as it gets! I had an issue with my new (2 week old) RAM, so I called the dealer I purchased it from assuming they would do what they could to help. To my surprise they told me they were too busy to get me in and it would be about a week before they could look at it. I called Champaign RAM and they worked me in right away and even offered to stay late to get me back on the road. Very disappointed in the dealership I purchased form, but very pleased with my service experience at Champaign Ram. I will definitely return for future vehicle service and maintenance. read more

The service department is the most unprofessional and rude group of people I have ever dealt with in the service industry. I made an appointment for 1 pm and dropped my truck off at noon. When I walked in I was told that it didn't matter if I had an appointment they were too busy to even look at my truck. I left my truck and told them to look at it when they could because I didn't want to cause further damage. The next day I spoke with the service manager who was professional, but still didn't have answers on my truck. On the third day the service manager over rode the mechanics recommendation to replace the water pump and alternator. The manager decided to have the idler pulley replaced instead which was on back order. After being at the dealership for 8 days I picked up my truck which they said was fixed. It had no changes, still made noise when it warmed up or accelerated. They also charged me $104 for an oil change that was on special for $79 and couldn't change the price after they invoiced it. Also when I got home the oil drain plug was loose and dripping oil. All of this on a $60k truck that is 1 year old and with 12k miles. I will never buy another car from this dealership because of the service after the sale. read more

Had a truck towed to this dealership for a p.c.m. flash. Was told the price was $130. Steve Marshal called back and told me that the price would be double. Choose another place to get your vehicle serviced. Scamers. read more

This Hendershot Champaign Dodge service department is the biggest rip off joke con show in town. I live in Champaign, IL., but usually drive my Challenger to Bloomington for servicing because of the bs they pull here. I bought it new in 2014 when it had a re-call a year later and they gave me the run around on the part. First, the claimed Dodge did not make the part but said they would call when they did. They never called. Finally, after calling them out on it they admitted to having the parts but put them on other cars but had one in stock at that time. I took it there and asked them to pull it in overnight, but they left it out in the rain, so I went and got it that night. Said it was a misunderstanding. I never took it there again. Reluctantly, I bought a used Dakota as a driver work truck. The brake line went out and it also had recalls. I had it towed there, and they tried to charge me a THOUSAND dollars for brake line repair!!! The service Advisor could not even tell me which line(s) were leaking but tried to sell me on this job. I had originally been told the diagnosis would be $60, yet when I told them they could do the recalls but not the brake line repair they upped the fee to $144. Unbelievable. DO NOT GO TO THIS DEALERSHIP if you want to be treated right. Leman in Bloomington is much better and worth the drive or probably any other dealership if you must go. Spread the word! read more

I am giving 2 stars because this is based on the dealership as a whole. I purchased my second Jeep from them in February. I went back to them because the sales staff is good, and I loved my 1st Jeep so much I wanted another one. I would give zero stars to the service department, though, if I could; which brings the overall rating down. The service department (people behind the counter) is the worst I have ever encountered. There is no follow-through like they promise. I was told I would receive a call twice, and never received one. They take zero responsibility for the mistakes/lack of communication within their department, and place the blame on others. I will do anything to not have to ever go back. read more

Literally have always had the WORST experience ever. The service department is absolutely terrible. They have kept my truck in their service department for 2 complete days without contacting me. They then tell me they did try to contact me and I show them my call log and nothing. Come to find out that they have my parents non existing house phone number as mine which I literally have to tell them every time to change to mine. Nobody seems to know what they are doing. The salesmen in the front talk so bad about the people they are trying to sell cars to. They will literally go over Next to the door and just talk crap then go over to their client like nothing has happened. If I could literally cash in all my oil changes I pre paid for I would and get the hell away from this place! DO NOT BUY FROM HERE!!! read more

My husband and I just purchased a new Jeep Wrangler and the experience was great from start to finish! When we started the process we had only a vague notion of what we wanted in a Jeep and weren't even familiar with the differences between a Wrangler, Sport, or Rubicon. Scott helped us figure out the vehicle that we wanted based on our vague notions. =) Scott was great throughout the process, was really pleasant to work with, and always responded promptly when we had questions. We always felt like he had our best interest in mind and would share with us honestly which specifications we should choose while ordering our Jeep. Then Isaac in finance was lovely to work with as well! He streamlined the process and was just really pleasant to work with. He told us about the optional warranties, but we never felt pressure to choose one. Again, just honesty about what would work best for us based on what we want. So A+++ for the entire team who treated us professionally during the process, but somehow felt like friends at the end! Thanks, guys! read more

Attention customers!!! Beware of these hoax dealership, few weeks back my Chrysler Sebring convertible (75k driven) stopped working. Overall condition of my car was excellent, with the ray of hope I towed it to this very well-known car dealership in town, they checked my car and charged me 130 dollars/hour, but couldn't reach to any conclusion and told that my car engine timing belt has been broken, and probably because of zero tolerance engine, it might have affected the car engine badly and suggested to replace the engine which would costed more than 9000 dollars. After spending 700 dollars just on diagnostics, these people could only reach one conclusion "replace engine". Devastated by this, I had to sell my call at junkyard price and was purchased by a mechanic, after few hours I got a call from that mechanic, that he drove 60 miles with my Chrysler Sebring, and he told me that he just replaced front exhaust can which cost him 22 dollars in parts and one hour of labor. I lost my car as I relied on these car mechanics hoaxes, who claim to be the best dealers in the city, but seriously doesn't know anything about car fixing OR did they do this intentionally? Moral of the story: Never rely on such big car mechanics/dealers, who are in this business just to loot you !!! I did not just lose my car, but lost my trust in these people!!! read more

I was in town to take my dog for chemotherapy when my Caravan began to have trouble. I was 2 hours from home and worried if I could safely get back. The people at this dealership were so friendly, honest, and extremely helpful. Have to give a big shoutout to their technician Oscar who helped me immediately. Grateful for everyone in the service department there! If I lived locally this would be my go to place for auto repairs. read more

Always seems to be an utter lack of urgency to move things along to get people on their way.

Bought a Pacifica from them in December of 2019. Great experience. Friendly, helpful, and no pressure. We love the van and the dealership and will come back for our next new car. read more

Worst service department ever. They quoted us three times the amount for a simple fix. damaged my vehicle in the process of a service. Still waiting on chrystler corporate to pay for the damages they did. Will never use again and would not recomend for any service. read more

Before you purchase a car here or have any maintenance or repairs done make sure you pay attention to the consistent reviews on here. I wish I did. Based on their poor and lying service I do not recommend ever going here or even buying a vehicle from them. Steve lies and it's hard to tell if it stems from the owner's attitude or just the service manager. They quote a price and then later doubles it because he says they forgot labor. He does not communicate well and if you question anything he tells you expect a piss poor and aggressive attitude. This has not been a pleasant experience. read more

Service seems great when I get my automobile fixed. When I walk by the service area and see a certain service adviser yelling and customers I will put my foot down. When customers or I go in to get information from them and I asking questions about services I should not have TIM yelling at people or throwing keys on the floor, they cost around 300 dollars. It seems as if he dosent have any morals and the way he talks to his fellow employes is just ridiculous. He should not have that job if that's his highest level of customer service and communication skills. Hes also a racist from what people say read more

Dont buy from this place. We bought our buick enclave from here and the very next day the check engine light came on. Brought it back in and the mechanic determined it was the cadalitic converter. The sales manager Jake Hendershot refused to replace it because it would cost them too much so instead they changed an O2 sensor and said it was fixed. Not even 2 months later me my and our 3 children were stranded on the side of the road 40 miles from home. Now we are stuck paying thousands out of our own pocket because they refused to fix it right the first time. Do yourself a huge favor and buy from somewhere else read more

Highly recommend these folks if you are looking to purchase a new car. They were honest, upfront, fair, and worked with us to get exactly what we wanted. We are very pleased. read more

Never ever go to the service department in this place. I swear they have untrained employees working there. Took my truck in for an electrical problem and they charged me 165 for an absolute bs diagnosis quoted me 2900. I took it to another dealership they charged me 400fixed and out the door. Nothing in the quote for 2900 was actually wrong with the truck so potentially I could have paid $3000 and still not had a working truck. THIS PLACE IS A SHAM. read more

Have had a couple of dealings with the parts department. Both instances were for smaller items and less than $25. The guys in the department treats everyone with helpful and friendly attitudes. They take the time to find the parts you need and even calls you when the part is in. I have dealt with many auto parts departments and this without any doubt is the most professional one. When I when for my last delivery there was a family ahead of me with a wheel chair bound child. Instead of having the family wait for the mechanics to install the parts man when to their van and installed the part himself. This got this family on the way home quicker. He did it without any fanfare. I am extremely pleased with my experiences here. read more

Old school car dealer? I hope others have better experiences. They slapped in new battery and wipers, and sent me on my way with a broken car. I wanted to check out the Chrysler dealer. My first impression was favorable. They were friendly, open, not patronizing. Then, after looking at my car, I was told I needed a new battery and new wipers to start. I was surprised that my battery had suddenly gone bad, no explanation; and suspicious of a dealer wanting to put a bunch of parts on my dying beast without a clear plan to fix the car. [ A few weeks earlier my battery tested in mint condition.] Chrysler Mopar said my car would die as soon as I got it home if I chose not to purchase their battery. I decided to leave it to be fixed. I asked them to at least wait until they got my car working properly to slap on new wipers (I actually needed the wipers), and reminded them I needed one on the back as well. They slapped in the new parts, rang me up, and told me it was all fixed. A day later, my bricked car sat proudly in my drive with brand new wipers, well, except for the back one which they did not replace... not sure how I feel about that part of the whole learning experience. I hope they will address their problems because I would love a local Chrysler dealer. read more

If you want an Internet salesmen that sounds stoned and listens to rap music while taking your call, then this is the place for you! I couldn't understand this kid (sounded pretty young). He was completely unprofessional and I could barely understand him. He was laughing in the background and kept saying "what?" He sounded like he was high off his ass. His higher-ups should check in on him. He is NOT doing his job. Time I took my business elsewhere. read more

Can I select less than 1 Star? As I sit in the dealership and write the review.. so I called yesterday to make an appointment to get my oil changed which the guy told me they don't accept appointments. What?! How is that a real thing? So after him getting touchy with me asking so many questions- he hangs up on me. I call back to complain, the girl tried to transfer me mid sentence which I yelled and told her now I want to complain about service guy AND her. She laughed at me and put me on hold. I complained to a manager.. still had to come in today to get my oil change. Which I told the guy at the counter I don't come here because I hate it which him and another girl laugh at me. So I get snippy. Doesn't tell me where to go to wait or offer to show me. Mean while- a guy was checking in for his appointment! What the hell?! So I storm off, read these reviews and I'm pissed I bought my car here, prepaid for years of oil changed because I would rather have someone pull my eyes out with a rusty fork than ever come here again. EVER. Don't do it. Jeeps aren't cheap, cars aren't cheap but these people think they're so much better than you because they make commission. Ha! No. read more

This is easily the worst service center I've ever brought my vehicle to. They kept my car for nearly two months. Every time I picked the car up it had more problems than when I dropped it off. They also lied and told me my brakes were at 10% left, telling me I needed to replace my brakes immediately. I went to change the brakes myself and they're over 50% left. These guys are either incompetent or they're not above pulling a fast one on their customers. Long story short, take your car somewhere else. read more

This place is SUCH a joke!!!! I spent $8000.00 CASH on a 2010 Van with these pricks. 6 days later i learn that the AC doesn't work. "As a favor to me" they repaired that. Yes as a favor. In MY opinion it shouldn't have been sold for $8000 without a working AC. but was told "they sell vehicles all the time without a working AC system......THEN at day 18 i learn i've been driving around a vehicle that has less than 2 quarts of oil in it. I call the manager to complain about that, and he didn't even seem to care!! NOW at day 19, the rear hatch will not close, which in turn leaves my interior lights on at all times.....and guess what, THEY DO NOT CARE!!!!! I hope to hell this place gets shut down. These people DO NOT NEED TO BE SELLING CARS TO PEOPLE!!!!! If i wanted a cheap piece of shit, i would have gone to a buster on the corner somewhere. I thought that buying through a DEALERSHIP with warrant a better vehicle. Jokes on me i guess!!! read more

Terrible. Horrible service. Incompetent. Unable to even communicate. They do not - do not - communicate w their customers. Oh, there's rust, bolts might break , need more parts bring it back on Monday, on Tuesday the parts haven't arrived yet, why did I bring it in on Monday? The parts should have been here, the parts arrived late can't get until mid afternoon Wed. They NEVER - NEVER - called me. I had to call them. It has taken 2 plus weeks to replace 4 struts. An operation apparently beyond their competence. Pointless idiots. All of them. read more

I called to have a recall notice reviewed by the service department. They scheduled it for more than a week after my call. I also asked that they change the oil at the same time. I arrived at the scheduled time and was told that the inspection and oil change would take 45 minutes so I took a seat in the waiting room. After an hour and 15 minutes passed a person from the service department came to the waiting room, asked for my last name and stated that she would see what was taking so long. She never returned. About 30 minutes later another service department person came and said my vehicle was ready. I was less troubled by waiting 1 hour and 45 minutes for procedures I was told would take 45 minutes than for the fact that someone approached me, asked for my name, and said she would find out what was taking so long but failed to return. I am definitely never returning! read more

My wife purchased a 2015 Chrysler Town & Country in December 2014. She wanted to add heated seats and a remote start as it was cheaper than moving to the next level of model. Our sales rep, who no longer works at this dealership, told us it would be no problem for this to happen. We purchased the vehicle telling our sales rep we will contact him after January 1st to schedule a time to install both items. After January 1st, my wife made a phone call to schedule. The service department told her the gentlemen that installs items was in the hospital after a stroke. No problem for us we completely understood their situation. March of 2015, I call to find out what is happening with this process. They were sorry for this inconvenience, but will get the heated seats in ASAP. The remote start was recalled so it will need to wait until the new parts would come in sometime in May to install. The heated seats were installed, they gave us a rental for the day at no charge. June of 2015 no remote start July of 2015 no remote start August of 2015 no remote start September of 2015 no remote start October of 2015 no remote start Each time mentioned above I went to the parts department checking on this item. Finally, Saturday, November 28th I made another trip to the parts department looking for answers. The gentlemen behind the desk said they one in stock but couldn't understand why because this is an item they normally do not stock. THEY HAD NO RECORD OF US PURCHASING THIS ITEM FOR INSTALL!! Because it was a Saturday, no GM or Asst. GM were available to speak with. I spoke with the Sales Manager for the 2nd time about this situation letting him know how his parts department dropped the ball. I asked him for some type of compensation, he politely said it was not the dealerships problem and no compensation was available for this situation. The Service Manager William was helpful as he got my wife in yesterday morning to install this item. Though the rental he gave her was disgusting nothing had been vacuumed or cleaned in some time. Finally, I called the GM on Monday, November 30th (same day as the install) to inform him of this situation. I HAVE NOT HEARD FROM HIM!! The last time I will ever set foot in this establishment, nor will I ever send someone their to purchase a car. 0 stars for this business, BECAUSE WE WAITED ALMOST A YEAR FOR INSTALLATION OF ONE ITEM!! Just a sorry it was our mistake!! NOT A GOOD ENOUGH ANSWER!!! I had to give this business 1 star because yelp would not add this review without one!! read more

I dropped off my vehicle on my way to work at 7:30am for a 1:30pm appointment and I had asked them to change the oil, check the gas cap, and take care of the recall that I had been mailed. I called about 3:00 pm and they hadn't got to it yet so I told them I was on my way to pick it up. Upon arriving I was handed the bill which read $0.00 charge and I told the cashier I thought they had made a mistake that I should owe for the oil change and gas cap. She said it didn't show anything that I should check with the service department, so I went to ask them and they said they had only done the recall and did not have time for the other issues (i took off work early to pick it up). I waited around to speak to the manager and he told me he could get it in right away (which I appreciate) but I made this appointment over a week ago. Bad service and very rude when asked about their mistake at the service desk. I do not and will not recommend this place to anyone EVER. I chose 1 star because it made you choose at least 1, otherwise...well you get the point. read more

Had a whine my 2006 Dodge Grand Caravan engine. Went into former (Shelbys) and was told it had to break before they could tell what to fix. Anyway, the noise is now louder, so I went into the service department yesterday to arrange for it to be fixed. When i stood at the counter for a few minutes while two persons were working on their computers, the Service Manager I think, came out of his offfice and just walked by me, without any word. After standing there for so long, I decided to leave. Then as i neared the door, one of the two clerks asked me if he could help me. I told him I came in for a repair, but since I was ignored (as had been done before), I would go somewhere else. Today I went to the service department at Bill Abbot in Monticello. Had no appointment. I was immediately welcomed, explained my problem, and was immediately told what they thought the problem was--not wait until it broke. A man checked the vehicle, confirmed the problem, and I made an appointment for the repair. I bought my car from Shelby, and the culture in the service department is terrible. When I got no service from them with my new car, I then went to Tuscola a few times, but that dealer closed. So I went to Bill Abbot in Monticello. When the service manager at Shelby contacted me (after i contacted Dodge) and said they would like me back, I went. But, now the culture is the same. My advice--take the half hour drive to Monticello. They appreciate their customers and the business. read more

We bought a brand new 2014 Jeep Grand Cherokee. The price tag was $43,xxx. Well the engine light was on, and the salesman told us they could fix it and give us "a hell of a deal." They just hooked up the code reader and erased the code. It was an Evap leak of some sort. We were not given any sort of deal, except a slightly higher value on our trade in 2013 Jeep Grand Cherokee, and ended up paying full MSRP. On the drive home, our cruise control didn't work, on a $43,000 car. So that was appointment number one. When they fixed it, they didn't put the steering wheel back together right and the side with the cruise control switch bulged out badly. Trip 2,3, and 4 were all for the Evap leak they said they'd fixed. The check engine light kept coming on for the same thing. They finally figured out there was a leak in the filler neck, and replaced it. We waited and waited for them to call us to tell us the part was in, and we finally called them and the part had been in for a week, but they just didn't call us. Trip number 5 to the shop was for a bad orc module. This was terrible. You would be driving down the road while the jeep was flashing a screen at you and dinging loudly the entire time telling you your seatbelt wasn't on (it was). It was so bad that you couldn't even turn the music volume up to cover it. So we took it to the shop, and they told us it was a bad orc module, and it was on back order and should only take a week. 4 weeks went by without a word from them. We would call to check every day, because as I said, it was intolerable to drive. So here I have a $43,000 vehicle I can't drive for a month. Did they offer us a rental? Of course not. They told us it was safe to drive. I later read it was not, which was not ok with me. After a month we called mopar directly, and they sent the part express. Then magically the service department calls us to tell us the part is in. So once that was fixed, we noticed they scratched the center console very badly, which is where the orc module is located. There is a guy named Jay that works there. He is the biggest jerk I have ever met in my life. He ignores you while you stand at the counter waiting for someone to help you. Our salesman ended up being no help whatsoever when we were having problems. We went back there to try to sell the jeep back to them, and they wouldn't even entertain the idea. They completely ignored us. We ended up selling to to Burger Jeep in Terre Haute, and they were 1,000x better. I would never spend another dime at this place or step foot on their lot. Their entire business is a joke and I hope they fail. read more

I've been trying to contact the title clerk for a solid 3 weeks now to try to bring in a title to my vehicle and she never answers. I talked to someone who said she would be in until 4pm Monday, and I went in at 3pm and low and behold she was already gone. her name is krista and she is terrible at her job and apparently at being at work. hope she isn't getting paid to do nothing. also shes not the brightest bulb in the box when it comes to title transfers. think she would be since that's her title but no. read more

Pushy, pushy,pushy!!! THese people will NOT leave me alone! 2 months ago I made the mistake of filling out an internet inquiry on a vehile that I found on-line. After a couple of conversations, I told the salesperson I was not interested. I also marked my contact preference as "E-mail only". Even though this was 2 months ago, and I told him I was NO LONGER INTERESTED, I continue to get hounded by phone calls and e-mails about the car I looked at 2 months ago. They don't accept the face that I am no longer interested. This is continuous harrassment! read more

HORRIBLE. First of all, I had a service appointment but I walked in the front door because it was closer. I wasn't greeted by anyone when I walked in even though there were at least 5 salesmen just standing around. I went back to the service dept and was told my car wouldn't be seen until the next day, even though I HAD AN APPOINTMENT. The man at the service desk was extremely rude and acted as if he couldn't believe I'd have the nerve to ASK QUESTIONS about why I couldn't be seen for my appointment. I asked for the manager - he wasn't there. So I asked for the General Manager - what a surprise, he wasn't there either. I was told that I'd need to call the next day to speak to the GM, Dale. I called at least every other day for TWO WEEKS and never got a callback!!!! The receptionist never seemed to know if he was actually there or not. At one point I attempted to at least call and talk to service, but it rang and rang and rang, and when someone finally picked up, I just heard people talking and then CLICK! HUNG UP ON! I used to go there when it was Shleby Motors, but it has gone WAYYYY down hill since the new owner took over. Not only will I ever go back, I will tell as many people as I can to NEVER go there! WORST CUSTOMER SERVICE EVER!!!!! read more

Super easy buying experience. I would recommend this dealership to anyone!

The whole staff was great! Easiest car buying experience I have ever had! I would highly recommend Champaign Chrysler. Super easing going and not pushy like I have dealt with in the past. I will definitely be back! read more