They do a great job at making sure the car is clean looking like new, especially the inside. The…read morerestore my car to that new car look.

Dre did great work on my car. I brought it in covered in tree sap, dirty interior from a recent…read moremove, yellow headlights. He told me what he'd be doing and offered options without being pushy. My car came out looking brand new. Friendly service and good work!

Hands down best car wash I've ever been to. I have a 1 ton work truck that gets very dirty. The…read morewash bay is big enough to move around truck. The water pressure was amazing and had plenty of soap coming out of the wand. The brush also had great soap. When I'm in the area I'd be sure to come back to wash the truck again !!!

I went for a $40 hand washed,+vacuum + shine the tires .. which turned into a $80 charge because a…read moredog hair, that he was not able to remove..as he admitted l. But I still charged $80 :-(

Super shady. I wrote up a detailed proposal on Yelp and sent it to a couple of detailers; the info…read moreI sent included that there was pet hair and another pet stain (you don't want to know) and there was even a box to check if pet hair was in the car. This guy wrote back to me with a flat fee of $200, which sounded great. When I asked how long he would have the car, he said two hours if no pet hair. I reminded him that there was pet hair, and suddenly the rate became $300. I get that pet hair is a huge pain! I don't mind that he charges $300 for it. What I do mind is that he pretended not to know I had dog hair in the car so he could make me a low offer, then added it on later once he had my attention. I tried to discuss this with him, and he kept telling me to just go to another detailer if I didn't like his price. I was still trying to explain that it wasn't about his price, it was about the way he lowballed me up front only to raise the price later. He never acknowledged this and just kept arguing about how fair his price is. Either he's not smart enough to understand my point or he's too shady to admit he did something wrong. Either way, I can see why so many of these reviews badmouth this guy.

I've never had a wait here, they get started right away. Prices are the same as everywhere, $86…read moresynthetic oil change and they include window wash and vacuuming the floors. The tech in the garage was really nice.

Went for an oil change and was in and out of there very quickly! I think once I told them what I…read morewanted it took less than ten minutes and they even cleaned my windows, vacuumed my car, and checked/filled my fluids and air! Very pleased with speed quality of the services. The employees were very friendly

UPDATE #2 Disappointed by the likely truth of the negative stereotype…read more The written mechanic's report (see photo) - that no one reviewed w/ me - said, "RR trailing arm bushing coming apart LR starting to as well". Odd, never heard a sound from the rear as is symptomatic. Went to my usual mechanic for this & another issue. We looked together (as ever) & both bushings are in fine working order. Maybe the mechanic meant a different part? Or someone else's bushings are failing? Research shows women pay ~$5k more than men over the life of their cars. Add the amount men are overcharged & hoodwinked out of, etc.. & that comes to more than a few boat payments. *** UPDATE I was called in the morning, saving me a trip & they refunded my money. I expect remaining vouchers like mine will be honored without challenge through 12/13/24. I appreciate the kind prompt, fair, kind, response greatly, and am reassured all is back to normal @ Kirby Firestone. I like to frequent small local family owned businesses, with the hope they thrive better when not working for THE MAN, and bonus, they often have friendly helpful employees with low turnover who occasionally remember you ;-) I write reviews primarily in hopes of ameliorating the issue and making sure nothing of the sort should happen again. Only as a desperate measure, are my reviews meant to warn others, so at least they don't have to go through what I have. I keep trying to lower my expectations so I'm not disappointed, but I can't seem to get them low enough :-/ *** I have no issue with the mechanics, or with Josh behind the counter, but today, there was a different guy @ the counter. I've been coming here for years w/ oil change coupons & always been satisfied with the service. I even bought oil changes for friends the last time they went on sale. Today, I came in for an oil change and diagnostics- both covered by the voucher (see photo), as seen on their website. Upon my return, I was offered a bill (see photo) that took $25 off an oil change and charged $153.69 for the diagnostic. He said he saved me $ by only charging 1 hour. I expected to pay a $3 oil disposal fee and apparently was also responsible for the cost of the oil filter (reminder: ask their $ and maybe bring one next time). I was told there was ONLY a coupon for $25 off an oil change, despite presenting the voucher for the oil change, tire rotation, full inspection and diagnostic on paper and online, exp. 12/13/24. He then said my 2008 Prius takes 0w30 oil, which is not stock oil and per the fine print is $20 off. I found this surprising because no one has ever mentioned non-stock oil or 0w30 to me in my years of owning this car. He shrugged and bilked me. Upon returning to my car, I thought 0w30, that's VERY odd, and then noticed on the invoice, 5w30 was billed. Back to the counter. Oh, he says he only charged me for 5w30, (so generous). Then why was I charged $24.95 for the oil change (do their oil filters cost $21.95)? He walks me to my car giving me a lesson on different kinds of oil, as I'm telling him, the owner's manual says to use 5w30, he's still talking about viscosity and lighter vs. darker color. Under the hood he goes, comes out with the dipstick, shows it to me, yep, looks darker than 0w30, and hey, btw they write RIGHT ON the OIL CAP 5W30. He starts to walks back to the building, when I ask, wait, but, if I received stock oil (5w30 is stock, right?) why was I charged for more than the disposal fee and filter for the oil change? I already paid for the oil change voucher, I didn't feel like paying twice. His response: Talk to Josh tomorrow. Sounds GREAT! I know Josh, he's always been helpful. Never had any trouble with coupons with him. So, fingers crossed, I get to invest more time and effort and frustration to try and settle a simple oil change and diagnostic I'm being billed for twice. How many oil changes could have been done in the time I'm spending fixing this SNAFU? Hmm... the guy behind the counter didn't even mention the mechanics's note that the RR trailing arm bushing is coming apart and LR starting as well. OR that the fender distortion was damaging the tire! THAT information actually would have been HELPFUL new info, compared to what he said about the car (explained the diagnostic codes they could do nothing about), especially since I PROVIDED the diagnostic codes & had already both been told what they meant & I researched them. What ELSE WASN'T passed to me from the mechanic?!

Horrible experience working with this Firestone. Firstly, they quoted me an absurdly high price for…read moretheir recommended service and upon negotiating the quote they were able to decrease the price immediately. This screams scam. Secondly, I paid almost $200 for a diagnostic, far over market value in this area. Thirdly, after bringing my car into the dealership for the service, it became apparent that Firestone had provided me with an inaccurate diagnostic of the issue. After completing service with the dealership, all problems were fixed with my car proving that Firestone had been incorrect with their diagnostic. I tried to get a refund but they would not admit their mistake. Horrible experience, do not come here. Go anywhere else for car troubles.

One star is too high of a rating. This is the worst service I've had of any kind in Champaign. The…read moreprice went up twice, doubling the second time. My car was there from 8am to 5:45pm, 45 min after closing, because I demanded my service was finished. I was also originally told my service would be done in 2 hours, which turned into 4, and then became 6 with a new found issue. UIUC students, do not go here. Do not find out how to get screwed over the hard way.

If you have an Audi this is the place to go. I will never take my Audi to any other mechanic…read more Before I found Ricks I only took my car to an Audi dealership for all issues oil changes anything I needed for my Audi. I was getting ready to leave my house one day and my engine light started flashing. When I turned off my car coolant went everywhere in my driveway. I had it towed to Ricks and he took his time to diagnose my vehicle and was very detailed with issues going on. Anytime there were concerns or issues he called me every time he was getting ready to start on another problem he found. I love they keep communication with the customers and make sure to ask if it's ok to proceed with the purchases as well. Everyone in the office is very polite and professional. The knowledge the mechanics and the owner have with foreign cars is amazing. He also informed me of a correction of wrong information the dealership was giving me about maintenance with my Audi as well which may have been the reason my car was having the oil and coolant issues it was having. Thank you so much for saving my car. I definitely will be only be bringing my car to this shop. It was 2 weeks ago I got my car back and I have nothing but positive outlook towards this company and staff and am very thankful I found someone I trust with my car.

they were fast to get me an appointment for a service the dealers service department said was…read moreneeded (urgently in their opinion) .. I'm greatful that they are so honest and called me to tell me I most certainly did not need the service I was told was needed. They easily could have done the repair and charged me and I would have been none the wiser ... they will be my go to from now on!!

I needed to get my AC repaired but my normal mechanic was backed up and I couldn't leave my vehicle…read morethere for a few weeks. My father in law said he goes to these guys so I had him take my vehicle up there. They got it fixed. We found that the leak was in the back of the van and they were able to make a crafty fix without having to replace the entire system and got it done in a day. They were honest and reasonably priced. Definitely recommend.

Norris Tire is outstanding in every way: my check engine light was on and I scheduled an…read moreappointment for service, using their convenient online appointment scheduling in the middle of the night. When I dropped my car off the whole team made it effortless and I was offered a free coffee or cold beverage. They called and texted me a summary of services needed. Becky, Shannon, and the super helpful guy at the counter (I can't remember his name) turned an unexpected auto repair into no big deal. Thanks again Norris, I will be back.

We had a tire suddenly lose a lot of air. As suspected, it was a nail, a big one, and tire needed…read morereplacement. We were in and out in a little over half an hour. Appreciate the veterans discount. This has been our goto place for decades. Highly satisfied.