They're so good, they're no longer accepting new patients. This important tidbit wasn't updated on…read moreany websites. Super disappointed because I was convinced I had found my forever optometrist. If you can get in somehow, I'm sure it will be a five-star experience. I was turned away so can only give three stars since the person answering the phone seemed nice.

With doctor's offices being absorbed by CHI Virginia Mason and investment banks, it is easy to feel…read morelike your healthcare is all Teledoc and box stores. If you are looking for a new Optometrist, Dr. Goodman will take care of your eyes and your glasses year after year.

After completing eight post-surgery therapy sessions with Kintsugi, I asked at the time whether…read morethere was any balance on my account. I was told there wasn't. Nearly a year and a half later, I received a bill totaling close to $2,000--despite the sessions being basic stretching exercises. I contacted Kintsugi to understand the charges and the delayed billing. I was told the coding was done by the therapist and that the billing came from a third-party company--not Kintsugi. However, the bill had Kintsugi's name and contact number, which makes the attempt to shift responsibility feel dismissive and unprofessional. Not only were the charges excessive for simple stretching, but I also stopped attending because I could perform these exercises independently. What's most disappointing is that the billing was delayed until I was no longer working and on a very tight budget. This timing added unnecessary financial stress. During my call, the person I spoke with said he would inform the owner but couldn't offer any resolution. He later left me a voicemail saying he felt I was mad at him, which struck me as odd--I never made any personal remarks, nor did I direct any frustration toward him as an individual. The experience reflects poorly on Kintsugi's business practices and, ultimately, on the leadership that enables them.

Presently a patient with broken leg and balance problem. Very good staff of physical therapists. I…read morewould highly recommend Aaron. Also have a terrific masseuse on staff. Bryce is the masseuse I had a very nice massage last week.

The facility is "state of the art" with all the equipment I have seen at other excellent physical…read moretherapy offices. The front desk staff were wonderful to work with, and could work with my scheduling needs. The therapists took time to listen, ask questions, and provide the best therapy for my needs. My husband had a hand problem and received excellent results. My sister had joint problems and finally found out she had "hyper mobility" which finally gave her understanding and could adapt, ending decades of pain. I received excellent care also. The current owners really care about their patients.

After my husband had a stroke in July '19 with subsequent rehab we entered therapy at peninsulaPT…read more My husband was responding pretty well he had Learned alot... IN REHAB IN TACOMA. Mid therapy with Mr Ghant we informed him my Husband has a pinched nerve in his back, with new MRI.HE HURT MY HUSBAND CLAIMED MRI NOT IN HIS FILE! ( performed day before and I speak English, I informed him!!!) My Husband had a stroke with the left side affected so his balance issues were there and he needed occupational therapy. I chose this therapy office because there is a physiotherapist there.... that never saw him. I asked for the physiotherapist and what we got was Robert Ghent. Irritating that when we would enter we would be interrupting his munching on food and gossiping amongst his fellow therapists. He makes a healing situation really awkward. He would fasten my husband's left arm and left leg to a bike and make him go around and around. No occupational therapy was even attempted. After our last appointment there Mr Ghent pulled me aside and told me that he felt that my husband was embellishing. I took my husband to his primary care doctor immediately he made referral for seven different types of therapies for my husband and pulled him from the neglect. Also when we told Mr Ghent that my husband had a pinched nerve in his back he didn't believe him and he caused injury to his lower back ...we're trying to get my husband back from a stroke not cause more injuries!!. I hope that they know that they are not creating a healing environment. Mr. Ghant went on and on and on about his unhappiness and his boss's inability to perform something! WHAT??? I don't know exactly what that thing is, but he did go on and on and on about it. I needed physical therapy so I joined in, and both of us were seen at the same time so I got to see the display on the floor of their so-called therapy. Upon making the appointment and entering the facility there is animosity within the space. If you seek healing and true therapies besides somebody just putting 8 minutes on the clock please go anywhere else. With stroke, time is essential and he wasted 6 weeks of our time. Just for the record my husband was not embellishing he had a heartbeat of 32 he needed a pacemaker. THEY NEVER TOOK A BP OR HEART RATE...NEVER! HUBBY Still has a pinched nerve in his back that is very painful. We enjoy our therapy now with Providence Hubby has more use of left side. Occupational therapy has him lifting with left arm. What a difference TRUE CARE MAKES RUN TO ANOTHER! I believe MARK DUTTON IS NEGLIGENT. At one point I offered to go into the office to try to solve their interoffice conflict. I made an appointment to do so ,and bring my husband, however, it would have been very stressful on my stroke victim and I am under no obligation to make sure that their office operates. HURT VS HELP...ASK YOURSELF MR GHANT AND MR DUTTON.

This is the best physical therapy team I have ever worked with! With Patrick at the helm, the…read moretherapists here are super knowledgeable, encouraging, always met me where I was and pushed me to move forward. They supported me through months of pain and hip surgery, on through to recovery. This team of four therapists work seamlessly together, and combine professionalism with caring and humor. When I was discouraged about recovery, they always knew how to lift my spirits and motivate me. Now my strength and flexibility are better than ever. Also - the office manager is very efficient and pleasant, scheduling, phone calls, etc. always handled extremely well. I highly recommend them!! My final comment: THANK YOU!

quality care. patrick wilson assessed me thoroughly prior to bi-weekly therapy start-up.read more

First visit here... They were great at getting me in for emergency visit at last minute for object…read morein my eye. The doctor could tell I was very nervous and was great at explaining everything as he worked on removing it and setting me at ease. I'll end up going to them from now on for being so professional and going above and beyond what they needed to.

We have patronized the Visual Connection for 16 years and their staff and our Doctor McKenny have…read moretaken good care of us. They are always thoughtful and because we are Medicare recipients, Medicare covers the cost of most of our tests. This is November 30, 2020, and I just called and canceled our upcoming appointment because of the coronavirus uptick. The receptionist was more than understanding. I'm actually sorry we can't go as we always enjoy the tests, staff, the Doctor visits and exams at both the Belfair and Bremerton offices. The people who wrote the negative reviews make me wonder about them and their attitude. We've always had a great experience.