Knowledgeable staff, they've worked with me for almost a year to help us find the best dog food for…read moreour girl nova. Food and skin sensitivity has been a huge challenge, we tried multiple different brands of food, until we found the right one.

Thank you for your amazing customer service and great products. We have no complaints.read more

Love this store and all of the people in it! They have great products and have helped my dog so…read moremuch with joint pain issues. I will be forever grateful for how much they have helped my senior dog decrease pain. They also do a wonderful job at creating community and raising funds to help animals. On top of that the prices are very reasonable considering the high end services they provide. One of my favorite stores in Salem!!!

Where do I start. This is store is the Reason to support and shop small business. Their customer…read moreservice just goes above and beyond. They have been on the journey with me and my dog who has severe allergies for the last 10 years. They do research, they read every label, they are a wealth of experience and information and always there to help and listen to your needs. They've special ordered things I could let get anywhere else through the supply chain issue of Covid. They've continually stayed open after hours so accommodate me rushing to get off work, knowing that they are the only ones that carry the food my dog can eat without getting sick. Their compassion and work ethic is outstanding. Thank you for being in Salem, thank you to the staff that has stayed. I appreciate you so much!

Awesome personnel in grooming! Rebecca took my dog in for a…read moresimple nail trim even though they had closed for evening! It took her 5 minutes and made this customer very happy. The job done on dog was an excellent job! Good for her and her patience, misty was a happy dog!

Went to this Petco 9am, which is usually their opening time. I went to go look at the tarantulas…read moreand saw one I clearly wanted, I asked for assistance at the register and waited by the tarantulas. Waited 15 minutes. And still no one came to help, by the way, there was barely anyone there, so I don't understand why they took so long just to walk on over, grab an tarantula enclosure, and hand it to me. There is a lot more things I can say about this place, but I'll save you time and just rate this place a one. If you really want to get a pet, DO NOT COME to this Petco unless you want to wait longer than you've ever stood in one spot for as long as you remember.

Great selection. Awesome place to shop for yard, garden or farm. Love it! It's also great to walk…read morein and ask questions, because they are always happy to spend time with you.

Henry's grooming at Wilco Farm Store is my preferred service for Henry's grooming. He is ok going…read morethere with no problems or anxiety. The groomers are very kind and he seems most happy to be there. The expense is nominal and very low compared to other groomers. I recommend them.

Salem pet supply has good quality stuff! Barkworthies, RedBarn, smoke house and DogginSticks. They…read morehave many more brands for chews. They even have a Raw, Freeze Dried and air dried options for dog and cat. I find it so cute that they have a self serve Dog Cookie Bar. 10 out of 10 recommended.

This store has an amazing selection, great prices, and helpful staff. Things you can't find…read moreanywhere else will be right here, and if you are sick of the junk they sell at the big box pet stores then you will love this shopping experience. My dog is an extremely aggressive chewer and most toys and chews are just not safe for him - but I found quite a few items here that will take the abuse. My dog is happy, so I'm happy and this is my new favorite shopping spot for all of my pet supplies.

My critters and I love love love Mud Bay. Friendly staff, great selection, every 10th bag of dog…read morefood is free! Thats the best reward program ever

Friendly and knowledgeable staff very helpful and helping me size the right collar for my little…read morepuppy and get me right treats

Isabel did great job done on my very fuzzy wiggley Bouvier de Flanders-he is a rescue and is still…read moreadapting to grooming. All of the groomers he has had do a wonderful job and are very patient and kind. HIghly recommend

The groomers are ridiculous I took my dog there and she has scabs all over her back they do not…read moreknow how to groom a shih tzu

The folks here are wonderful! I was greeted when I walked in,and was promptly asked if I needed…read morehelp finding anything. They got me set up with new food for my dog, and even some new toys and treats. The saleswoman also set me up on their frequent buyer program and had instore coupons that saved me extra money! Will be my new go to pet store from now on! Thank you!

Pet Etc goes beyond its role as a pet store to become a community center for pet lovers in west…read moresalem. Excellent grooming services, a diverse selection of toys and treats, and very well behaved store animals are only the start. Pet Etc regularly hosts displays for local animal advocacy groups, promotes pet friendly events, and even hosts a mall santa for pets in the holiday season. The employees are delightful and do a lovely job making your pet feel like a rockstar. I can't even leave my house without Rufus trying to convince me we need more snacks from Pet Etc. The product markups are significant, so be price aware as you shop, but I feel the additional value this shop provides the community justifies paying 40 to 60% more for a toy or a bag of treats.

If I could give this 0 stars I would. I picked a 5:15 appointment. I drove an hour out there just…read morefor them to tell me they don't do 5:15 appointments. They also said they called me and I confirmed over the phone that I can do a 5:00 appointment which was not true. I never spoke with anyone. They didn't even try getting me in. All I needed were 2 vaccines

Prices are competitive now and the counter people are nicer. Not so helpful with accurate animal…read morecare information. It hurts my heart to see the animals there but life is about commodity I suppose.

I've had very good experiences here in the many times I have visited this store for birding…read moresupplies. I received helpful ideas and suggestions for solving some challenges with setting up feeders at my home. I did end up spending a lot on the equipment, and the seed is not cheap, but it's great quality feed that my bird customers love, so to me, it is well worth the somewhat higher price. They carry a very nice quality and assortment of feeder equipment. After some trial and error, I was able to get two feeders set up, and me, my family, guests and of course indoor cat are enjoying watching hummingbirds, finches and sparrows at the feeders. Staff have been helpful and friendly and if not too busy, will also give great insights and advice on the types of local birds and their habits. For example, I did not know that a hummingbird can live up to around 12 years! Or that they can be very territorial if they find a feeder that they like. Also, I did not know that you can order online and they will deliver? I only learned that by reading others' helpful reviews, so that might be something for staff to mention. It is a nice plus. Overall enjoy shopping here and appreciate their helping me get the bird-watching and feeding set up.

This place is a great resource if you feed birds or want to get into the hobby…read more Their selection is extensive and high quality, from what I can tell. I recently went in to buy some seed cylinders and suet. The person who helped me was incredibly friendly and knowledgeable. She showed me products I wouldn't have noticed if on my own. Also, she had a bunch of great suggestions based on my situation, which was starting bird feeding in a new location. It all turned out to be great advice. I now have birds at my feeders every day, and I am delighted (as is my indoor cat). I highly recommend this place for great service and great selection!