If I could give no stars I would but that is not an option , I took my fiat in for a warranty issue , the vehicle was in the shop almost 2 weeks , the service advisor was not helpful at all , when I asked to speak to the service manager Brenda she was even worse , read more

I brought my car in to get my key programmed, they couldn't program it, they try to charge even though they didn't program the key, and when I said "no, you didn't do the work that you said you could do and you're charging me for it?" the rep told me " well, our guys work on commission so we gotta give them something" I looked at him and said "are you serious?, are you asking me to give you a tip for work not completed or done?!" At that point, his boss realized what he had told me and decided to give me my car back and not charge me. If only I could get paid for just trying... anyways, now I know that everyone in the service department works on commission so beware of those additional "repairs" that your car might "need" Think about it, the more "repairs" they make, the more they get paid. That's one sneaky way of ripping off people, champion fiat! read more

They were great at the beginning of my lease. Responsive, helpful, and they didn't try to upsell me on anything. All my service appointments were great too. Returning the car was another matter. I got a bill with mysterious "damage" charges. When I called just to ask questions, I was transferred no fewer than five times before I had to leave a voicemail for someone who never called back. Just beware. Take pictures before you return the car and document everything. I tried calling again to see if they could answer questions about switching back the vehicle registration with the DMV. Again, transferred multiple times, left voicemail that wasn't returned. When I finally got someone, he was borderline rude. I won't be doing business with them again. read more

I bought my Fiat 500 from here, and honestly I don't take it back to get serviced there unless I absolutely have to. One of the worst phone customer service experiences I've had in a while, and reminded me why I never go back. After being on hold on the main line for a while, being routed to the service dept, waiting, then being automatically routed back to the main line again, I looked online to find the direct number to the service dept. When I got a service representative on the line, he was impatient right from the start of the call, and he became rude very quickly. He did not take the time the understand my question. After asking him the same question in as many ways as I could think of, it became clear that he didn't actually know the answer, and would neither take the time to find out the answer or just state simply that he didn't know. I still want them to make good on the battery's warranty, so I'm taking it in and hoping they'll be less rude to someone face-to-face. We'll see. read more

Came in for a simple repair and I got my car back dirty with stains all over the drivers seat because they didn't place mats down. Hopefully I can get the stains out. read more

Champion FIAT - Grease stains on drivers seat. - Car Dealers Near Me - Downey, California

Customer service sucks balls. Came in to service a Fiat. We pulled in and parked. We arrived early before department opened. We stood outside of service. 3 employees walked passed us with no acknowledgement. We stood outside service about a total of 10 minutes. Finally an employee who was parking came to us and said "For Fiat service you check in at the Dodge dealership next door." Thank you!!! We came back later that day to pick up our car. An employee that was outside asked "How can I help you?" We told him we are here to pick up a vehicle. He said OK go inside to the parts department and let them know you are here to pick up your car from service. We go to parts department. There are two people behind the counter staring at a computer and talking. No acknowledgment. They didn't even look up. So we stand there. Waiting. No acknowledgment. Then another customer comes up and goes to the cashier side and says "I'm here to pick up my car." Well damn. It would have took 10 seconds for the employees staring at a computer screen to say, " Are you here to pick up your vehicle?", and send us to the right area. Customer service blows here and this is not the first time. read more

The last four years having to deal with this dealership has been MISERABLE. The service dept has the worst customer service. Over the course of our lease, we've never had a positive experience with anyone there. It's the closest fiat dealer to us by a long shot but they've been anything but convenient. I won't be a crazy person and outline every issue we've had, but seriously - we could never recommend this place and we'll never own another Fiat again as long as this is the nearest dealership. Like the other reviews say, Avoid this dealer and buy somewhere else. To add insult to injury, they've refused to take our lease back even though the lease paperwork clearly states we can take the car back to any franchised dealer. They will only process lease returns for FIATs that were bought there. This is NOT what the lease agreement says. Clearly, they don't care. With FIAT sales in the U.S. having dwindled down to nearly nothing, maybe the brand won't be around much longer - so maybe they feel have no incentive to treat customers even half respectfully? Of course, that would be stupid and shortsighted because Champion FIAT shares its lot with Champion Chrysler/Dodge/Ram/Jeep/Alfa Romeo. It seems that they're willing to lose customers who could otherwise go into one of those brands if/when the FIAT brand shuts down by being unprofessional and rude AF. Shortsighted and indicative of poor business acumen. read more

My car broke down 1 year after having it . It's been 1 month in the dealer and they still "can't figure out" why it's not turning on. This is not acceptable!! they don't answer phone calls. The only way they can talk to me is if I come to the dealer because they don't answer phone calls. I believe if you purchase a new car there should be at least good service and no! Please go somewhere else read more

Champion FIAT - Car Dealers Near Me - Downey, California

This 4 Star Rating is really a 5 Star Rating... Everyone at Champion was respectful. Become an informed buyer!! Set realistic expectations and you can't go wrong at Champion Fiat. I REALLY did my homework on what I wanted. For weeks by phone and long nights online searching for Fiat 500Ls, I searched comparison prices, making phone calls, becoming educated by asking questions of mechanics, and doing a couple of test drives. But I kept getting typical responses from sales people out there, I told them my price range and rarely did they call me back saying they found something. I began to wonder if those Dealers wanted my business. No one tried to educate me that I really should be looking at a 500L Easy and not a 500L Trekking with a sunroof for the price range I was able to buy in. That is until I connected over the phone with Brenda!! How refreshing Brenda is! She gave me the impression she wanted my business and would do what she could to keep me from going to a competitor who showed similar options. She was truly from the heart, excited that I believed I saw the Fiat 500L I was looking for on her lot, and put the car in the back for me until the next day! It was nearly the right price... so I traveled all the way from the 55/405 fwy to see the advertised car in Downey at Champion. The ad for the car attracted me, but Brenda kept my interest. She worked with me at length with the understanding we had mutual respect for each other's position on the price. I can say she worked hard to get me to where I needed to be on the price. She never said no. I always felt welcomed and understood she worked as much as she could on my behalf. If after you are educated and you see the car you want at Champion, plan ahead to stay a long time getting to know Brenda and how much she cares about getting you into the right car for you ...most importantly, be sure to order pizza! read more

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Awesome service. Got my Fiat back in 2012 for a lot cheaper than what they go for now. Super friendly people. Answered all my questions. Glad they finally got an actual fiat service now. Usually not too busy & always clean. As for the the person that only gave 1 star last, not sure what happened, but Downey Fiat is great. read more

Champion FIAT - 4 door Fiat, 6 speed. Maybe my next car? - Car Dealers Near Me - Downey, California

I came here with my mom on a Saturday around noon. We looked at the various used cars in stock along with their side variety of fiats! So many colors to choose from! We will have to drive one next time! read more

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I would of never thought of buying an electrical vehicle yet a Fiat. I went to two different Fiat dealerships and none of them could come close to the deal that Heidi Vallin got for me. We dealt over the phone and I told her what I was looking for and the numbers I wanted. She called me back in 10 minutes and said she can make it happen. I drove all the way to Downey and there were no hidden agendas, I was in and out in less than hour. Heidi also went the extra mile and delivered my car with a red ribbon on it. She remembered that it was an anniversary gift for the wife. She also handled my clean vehicle rebate paperwork for me. This is by far the best experience in purchasing a vehicle in my life. The customer service and loyalty is amazing. Thank you for the great experience and I will be referring you customers. read more

Champion FIAT - Happy wife happy life - Car Dealers Near Me - Downey, California

I came inside to the little mart and both cashiers Teresa & Lucas are amazing with helping out customers. They made my visit to the store easy and I found exactly what I was looking for. Thank you both! read more

As a Fiat owner, it's already hard as hell to get this car serviced. Very few places service Fiat. Coming from Los Angeles, I expected a certain amount of professionalism from Champion Fiat in Downey but I was extremely disappointed. Firstly, I scheduled an appointment and when I got there. They explained to me that they couldn't help me because I had been previously helped by another service person. Okay. So, I waited for that service person to come to work and that was about 45 minutes. The service person came to my car and explained that not only was his technician injured, but that he personally would be off for the weekend and wouldn't be able to help me until the following week. This is extremely unprofessional and disturbing. I wouldn't take my sick dog here. Beware. read more

Had a 1000 am Thursday oil change appointment on my Abarth, which is a weekend car only. 3 hours so far, and my car isn't ready yet. thought I would send a yelp while I'm waiting after my 3rd hour. I have an eye appointment later today so most likely will miss that. would have taken my car after 2.5 hours but they said it was in the air. Last time I come to Champion. They have 10 people at the front desk, no one asks if they can help, zero customer service, I had to walk outside and ask the lady that took my car to the shop if it was ready. she told me it was in the air. It was classic. read more

WORST EXPERIENCE... EVER. THIS DEALERSHIP FORGED MY SIGNATURE! The original contract was non-fundable due to a mistake the dealership made on the residual value on the contract. I had specific demands that I requested and would agree to sign the new contract. One of the requests that I had was for them to have an employee drive it to me so I can re-sign. They kept giving me the run around and kept ignoring me! I couldn't understand why they would avoid me when THEY are the ones who need a new contract signed! (???) Idiots. In the end, they wouldn't bend- even the slightest to make a customer happy. I called their bank Chrysler Capital to ask them what they needed to fund the loan. They said they would not/could not fund the loan with the contract they had in place. They said the only way they would fund the loan is with a new contract and that new contract would require my signature. Diego, who is supposed to be the right-hand man of the owner of Champion Fiat, and I got into a heated argument. He insisted they would figure out a way to get my loan funded with or without my signature. I simply asked, "How is that possible?" and he just kept saying, "We will find a way. We always do." The next day, I called Chrysler Capital and they said they funded the loan. I requested copies of this new contract and it showed a forged signature and it was back-dated to the original date of purchase. I had initially been happy with my transaction because the salespeople were so nice. But there are seriously illegal and corrupt practices here. If you've ever been scammed and know that feeling of deep dark sleazy dishonesty that leaves a nasty bitter taste in your mouth and makes your gut sink, you can count on Champion Fiat to bring exactly that to your life. They have uneducated, unethical, lying sack of shits here so STAY FAR AWAY! THEY WILL CHANGE THE CONTRACT ON YOU OR DO SOME SORT OF SWITCH AND BAIT. THINK TWICE BEFORE YOU DECIDE ON RISKING DEALING WITH THESE PEOPLE -THEY CAUSE FAR MORE STRESS AND ANGUISH THAN ANYONE NEEDS! read more

I previously went to Puente Hills Fiat, which did a great job. I had a manufacturer warranty item (spoiler paint flaking off) and they took photos and then this dealer closed for good. No work done. I then went to Champion two months later, Jake took photos and said he would call. Nope. I returned two months later, no claim for service filed, he doesn't work here anymore. I filed a third claim with Vanessa a month later. No response. I called her three times, no call back. I then called corporate and they filed a claim and said they would call Champion. After a week FIAT emailed me saying they could not reach her or the dealership. What service! Now I am ready to fix it myself and sue them for the cost. Horrible dealership. read more

All I can say great service and Rene the Service manager was outstanding to the point went out of his way to make sure I was satisfied with the work, Which I was 100% Satisfied. I recommend Champion Fiat . Thank you Rene for your great customer service. read more

Thank you to the staff at Champion Fiat Downey, I've been a loyal customer for many years and will continue to be. The service I receive and the attentiveness is always excellent. I always leave with a smile on my face. Thank you to today's staff Martin Ahumada, Martin villalobos and Herbin Cabrera that helped me and my husband make a smooth deal. Definitely never disappoints, the staff always going above and beyond. Thank you for my new ride :) read more

I recently purchased a 2021 grand Cherokee, I was able to submit everything online which made the process faster, Hector helped me with any questions I had, showed us different models, and was so easy to get approved! I highly recommend this place.. read more

Brought my fiat in the dealership they called me back asked for all my info to schedule me to come in Monday morning at 8 am got here and what do you know i wasn't added to the schedule and only 1 fiat technician!!! I've been here for over 3 hours and they haven't even looked at my car! Oh and not to mention they only have fiat technicians M-F!!! I'm freaking starving by now! ***update as of 12/4 couldn't find my order Ed in parts was very nice to take the time and find my order. The part was never ordered... he had to talk to the technician and find out what part was needed for my car. Waiting for the service manager to call me. read more

If I could give 0 starts I would, worst customer service experience I had to go through. I've been waiting on the phone for two hours. My car's shifter is under recall, and I've been trying to tow my car from the auto repair shop to the dealership. I called the dealership, and they gave me the road side assistance number and I requested a service, however, the representative told me that it's uncovered and to ask the dealership if they are going to pay for the driver. I called the dealership, and they told me to call the customer service number which put me on hold after I explained my situation then they hung up on me. I've been on the phone with them for two hours, and the auto repair shop closed at 5PM. You guys have wasted my entire day, worst customer service experience. read more

I brought my van in for service and I was frustrated because of a lack of communication from the service team who originally told me that repairs would be completed same day, but now they tell me they're keeping the van overnight. I asked to speak with the manager, Vincent who was very professional, courteous and thorough in explaining the situation. Since then Vincent has personally called me many times to follow up with updates on my service to make sure that all the repairs get done. It's reassuring to know there is a great manager like Vincent at Champion FIAT! read more

Here are the all stars: Eduardo, Jose, and Ronnie! Came in for the Fiat 500e deal on their website. The whole process was very smooth and all 3 are very friendly and nice. Eduardo helped and answered all my questions patiently and was very nice to my dad and I. Jose came and greeted us warmly and made sure we were taken care of and Ronnie came in to finalize our paperwork. Ronnie was very funny and made us feel very welcomed and taken care of. I understand what the other comments mean about going into an empty showroom. My dad and I had the same weird feeling when we first walked in because there was no one there. Perhaps a good tip to have is to put up a sign to indicate help is next door in the bigger building and not the little Fiat showroom. Other than that I did not feel like I was being swindled by a sleezy cars salesmen, everyone was very nonpressure and gave us space to discusss and talk things out. Come and check out the Fiat 500e deals! It's great~! :D read more

Great dealership ask for Brenda she a sweetie Very knowledgeable of the 500e. She even delivered my car, Ronnie in the finance department was outstanding. I had visited OCFiat earlier in the week by far the worst place ever. If you want outstanding service ,want a good deal, go to champion Fiat. I promise you won't be disappointed. read more

I wish I could give a negative - 0 review for this so called "business" I have a 2015 Fiat Sport, stillunder warranty. Engine light keeps coming on due to a Co2 emmissions or something. Anyway, i called, they told me to make an appointment with the "service" department. Ok...that seemed easy. Ummm, NOOOO, not so easy! The first time I called I was transferred 4 different times! Finally got to the service dept and had to leave a message for a call-back. Waited until 4pm. No call back I called them back the same day, the young lady who answered said, "oh sorry, they are REALLY busy." I told her, I'm SUPER busy too, and I am a CUSTOMER! "OH, sorry" she tells me again. I will make sure they call you back...tjey didn't, The next day, today, I called again. I was told the same exact thing. They are soooo busy. WTF? How in the heck do you actually make an appointment with these people? Do I REALLY want them working on my car? Think I'll drive the extra hour and take it anywhere else. This place outright SUCKS! DONT GO HERE!! No Customer SERVICE at all. GRRRRRR read more

Marisol just called me October 5th to say the car was still available. Hah. HAHHH. Hah hah hah hah hah!!

Made an online service appointment. They called back with a very late date. They are very unprofessional as well. Online chat rep. Didn't do anything to help me. Lady who called me HANGED UP ON ME BEFORE I wanted to RESCHEDULE. Not worth my time. read more

Make an appointment got there 1/2 early when I check in Raul Garibey told me with no remorse is going to be 3 hrs waiting for a appointment oil change. He excused everyone makes and appointment on Saturday what a stupid excuse is that. I wish to take my car for service some where else. I love my car but most of my Fiat dealers closed to me have closed. Why make an appointment if u still have to wait 3 hrs. This is a abuse next time just let ur customer know even dough you make an appointment is going to be 3 hrs. read more

Went to lease my second Fiat 500e at Champion fiat, since my previous dealership Sierra Fiat had gone out of business. I had called and spoke to Alfonso who worked with me over the phone the details of the lease and it was a pleasant experience. However when I arrived at the dealership on a Saturday, it was completely empty! We just looked around for assistance and not even one person was around. We couldn't figure it out, how can a dealership be completely void of staff. Then we figure out that everyone was next door, at the Dodge Dealership...that's why. So from that point on Brenda, the Fiat Internet Manager, took over and help us out in finalizing our lease deals. She was such a nice person and so sweet to work with. We did not feel pressure to make the deal, nor that we were getting ripped off. Brenda took us on a long test drive, showed us the upgraded features of the new 500e, and worked the lease numbers out affordably for us. The whole process was done and we were out of there in 2 hours. It was a great car buying experience. read more

Im so disappointed & disgusted with lack of good consistent customer service with a Service advisor & Svc Mgr at Champion Chrysler Dodge dealership in Downey, CA. A friend took my Fiat in for oil service due to I was preparing for back surgery on Aug 12, 2019. Along with being under Dr's orders not to drive for the last year. Vehicle dropped off & picked up on (I'm in Hospital don't have date).  First of all, no copy of work and/or recommendations. This recall on cooking system was out and was never addressed by Service Advisor. Went in a second time Aug Had to buy a temp rt front passenger tire. Present entire time my Fiat underwent checking source of leak. Tire removed from rim & there was a tire plug that came loose. Shocked because I never had tire checked since driving vehicle off lot when purchased Sept 2016! Called left 2 voice messages I'll for the service advisor while at Tire shop.  Never received a return call.  Took Fiat in without appointment as my surgery was only days away. Told by Service Mgr, they would never had done such a thing as use a plug. The tire would have been replaced. He even took me over to parts to get his employee discount price on a new tire. What a slap on the face!  I spent have time to return with my car due to surgery date had arrived. What can you advise me to get the recall taken care of since no honesty in dealer disclosing recall and repairing.  Then having the tire which leak worsened over time & shocked ny brand new car tire had a plug. Of which never occurred in my 100% of car in my sight. Sincerely,  Suzanne Flores read more

Just leased a Fiat 500e from Billy Moz at Champion Fiat last week. I compared prices via email and text messages between a couple dealerships and settled on Champion Fiat. After reading the reviews of Champion Chrysler, Dodge, Jeep, & Fiat, I was apprehensive about dealing with them, but thought I'd give it a try. I could always walk away. The salesperson Billy was professional and sincere through the whole process. He treated me like I would expect a good friend would treat me. I had to return to the dealership today because I had a bad fuse in my radio. It's my fault, I rushed out of the dealership so fast when I got the car, I didn't even allow them time to pre-check everything for me. Anyway, I pulled in, asked for Billy and he personally drove my car into service to have it checked immediately. Problem solved in 15 minutes and back on the road. I couldn't ask for better service! read more

I was helped out Darian Carvajal. He was professional, patient, helpul w/my inquiries. Brenda the assistant mgr was also paramount in helping me get the price n monthly payments that I desired. Luis the finance mgr helped closed the deal w/the paperwork in a timely n efficient manner. Overall, I was very pleased w/my experience here at the Champion dealership in Downey. I would highly recommend them and Darian to friends n family. read more

Called Gus at Champion Fiat after a disappointing visit to OC Fiat. Gus had the car ready to test drive by the time I got there! The price was posted on their website, which they honored ( unlike OC Fiat.) So I bought it! And I love it. Totally painless experience. No games. Gus and also Rudy helped us out, Both great. read more

Go see Dominic Jones, he treated me fairly and was very easy going, made me feel comfortanble and he listend to all my needs patiently. worked really well with me. a great experience overall. thank you Dominic for your excellent service! read more

The service department by far is the worst I ever experience. I have an Fiat 500E the battery died and I tried to get a boost. Ended up towing the car here talked to Jose and asked if after they are done with the repair to charge it so I would have enough juice to get home. NOPE they never did it. We had just 30 miles to get from Downey to Long Beach. On top of that they can't even find the car when we pick it up last Saturday. To add to our misery none of the cover that were removed were put back. I have to them all myself. The worst customer service ever. NEVER COMING BACK AND NEVER BUYING A FIAT JUST BECAUSE OF THE SERVICE EXPERIENCE. I WOULD GIVE IT ZERO STARS IF I CAN. read more

I just purchased my 2016 Fiat Pop about two days ago from this dealership. This is my second car purchase and my first car purchase was a complete nightmare at a Kia dealership. I waited two years and finally got the opportunity to trade in my first car. I knew exactly what I wanted when I walked in and the price range I had in mind. I walked in around 4pm and didn't leave until after 9pm. Of course the process took longer than expected but I didn't find it a problem. That's usually the deal when you enter a dealership, they want to sell you a car. You just need to know how to bargain. I did have a specific target in mind though and nothing would budge me from that. My salesperson, Eduardo, was excellent. He had a strong positive attitude and was willing to help me meet my range. He was pleasant and always positive. He listened to my concerns and needs and was able to meet them head on. I explained to him that I am a full time graduate student and work part time, thus, I had a limited budget. Eduardo understood that and knew my max monthly price range. Victor, the manager, was excellent too. He helped me out and listened to my specific concerns as well. Both tried their best to find a great car that suite does my needs and fit my budget (especially since I was trading in a car!) In the end, not only did they sell a car but I got to leave with the car of my choice. No regrets whatsoever! I got an amazing deal! If anyone is stopping by, I recommend Eduardo as a salesperson. You won't regret it. (P.S: They had just recently remodeled and did not have water available to the customers at the moment. This is somewhat disappointing since I was extremely thirsty, but no biggie) read more

They are obviously doing very well. The matter in fact, so well, that they couldn't get me out of the dealership fast enough. :) Their service was non-existence. "Horrible service" would imply there was some kind of service provided. Non-existence means there was none, no service or what so ever. Literally. Most of the employee I saw there are either chatting among themselves, chatting on their phone (didn't sounds like it was for business), on their cell phone, watching YouTube on their monitor. etc. In general they acted like they don't care, which aligned with the level of service I receive from them. For the 1.5 hr I was at the dealership, walking around, look at their products, zero (0) people asked if I need help on anything. And there are plenty of other customers in the same situation, "waiting" or "walking around around waiting / looking for help". The adviser / employee / whatever you want to call them was 30 minutes late, he didn't offer much help neither, simply go "my way or the high way" / "call me when you change your mind". I can only come to a conclusion which is, they are doing so well that they don't need ANY MORE BUSINESS. So there ya go, they got what they wished for, I am taking my business elsewhere, never coming back, thank you, and good luck. I suggest everybody do the same. Don't say I didn't warn you about the "level of service" they provide. :) read more

Fast forward to a little over a month later, and a number of issues have come up with the car and Fiat in general: 1) the car was delivered missing the tow port cover; 2) the car was delivered missing the jack and crowbar; 3) the tow hook was randomly strapped in the trunk; 4) the check engine light went on after only 50 miles; 5) fiat service at the local (Jstar) dealership is backed up for weeks; 6) Fiat USA website has no links for feedback or support from the brand. No response from the salesperson from Champion on the various missing items. The car only has 150 miles on it currently, and I used an OBDII scanner to see that it's (hopefully) a minor issue w/ the evap system so I can still drive it. I'm trying not to imagine why a brand new car (delivered with 38 miles) would need to be jacked up and/or towed, causing all of those pieces to be displaced/missing. Maybe it got a flat on a test drive??? That still doesn't explain the check engine light. Or at least I hope like hell they're not related and that my car has fatal issues that I need to go down the Lemon Law route with... Will update. read more

Alfonso and his team that helped me were the best. They made sure I got the best deal and Alfonso did a good job of advocating for me and making sure my concerns were dealt with accordingly in this fast paced environment. They were able to split up my down payment and give me a low monthly payment. I couldn't be more happy. It was everything I wanted. Low mileage, fairly new (2015), beautiful color, backup camera, Bluetooth ready with auxiliary and so much more. It was basically fully loaded. Even tho there were a lot of people there, I felt they handled everything in a timely manner. I would definitely recommend this place to anyone looking for a Good used car from a big dealership. They have EVERYTHING. I think this will be my new home for purchasing future cars. I've always wanted this car, and now I have it thanks to champion. I'm staying loyal to the soil. Thanks Champion. read more