I wanted to take a moment to provide you with feedback on my recent purchase experience with Alfred Tovar at your dealership. Coming from a background working in retail for over 12 years, I must commend Alfred for his exceptional customer service. Despite a challenging initial interaction with the finance department and floor manager Mike, Alfred went above and beyond to rectify the situation. His professionalism, hospitality, and willingness to accommodate my needs truly stood out. I greatly appreciate Alfred's dedication to making the customer a priority, and his effort to ensure a smooth and enjoyable experience. He has truly set a high standard for auto sales associates, and I will definitely consider him for future purchases. Thank you for employing such a valuable team member. Best regards, Erick Correa read more

Avoid Precision Honda - Unprofessional and Retaliatory My husband and I had an incredibly disappointing experience at Norwalk Honda over the weekend, followed by completely unacceptable and unprofessional behavior from their team. My husband had been in communication with Ashley prior to our arrival, and they were supposedly expecting us. We went in specifically to test drive a Honda Pilot. Upon walking in, we were greeted a few times but never actually helped. When we asked for Ashley, she never showed up. Eventually, a manager came over and asked if we needed assistance. We told him we were there for a test drive, and he walked away, leaving us waiting yet again. After 20 minutes of being ignored and shoved aside, we decided to leave. We drove straight to Norm Reeves Honda in Cerritos, and the difference was night and day. Within 5 minutes of arriving, we were sitting inside a Honda Pilot. The real issue, however, started after we left. My husband sent a follow-up text to the Norwalk Honda team letting them know he would be leaving a bad review due to the lack of service. In retaliation, someone at Norwalk Honda entered my husband's contact information into a mass inquiry system. He was then bombarded with non-stop spam calls from other dealerships. My husband has been in the automotive industry for many years, so we know exactly how the process should work and were expecting a completely different experience. We are serious buyers with a lease expiring soon, and Precesion Honda completely lost our business. So much for the "Helpful Honda People." Save yourself the headache and go straight to Cerritos instead. read more

I went to their website to order parts. I filled out a form that requested contact info and parts information such as part number and description. This was strictly to order parts, a parts inquiry. Few minutes later I am receiving automated email from Jessica providing me information on vehicles I inquired about and asking to set up an appointment. I unsubscribe, I never inquired about a vehicle, it was only for parts. The email was trying to sell me the vehicle I inquired about for parts. I know it's all automated so they need to fix their system. The following morning, I received another email (after I unsubscribed) this time from Janet, again offering me information on vehicles I inquired about, trying to sell me a vehicle instead of offering me information on the parts I inquired about. So don't even bother using their parts order request form, they will just use it to spam you to sell a car instead of the parts you need. read more

I bought a car here 3 months ago from Anthony and Iliana, and it was a good experience. However, i never received my plates or title in the mail from the DMV. The DMV says they never received anything from the dealership, and my credit union is sending me warning letters about not sending the title to them. I have called Precision Honda weekly and left countless messages and can not get a call back or a response from anyone willing to help. Absolutely unacceptable from a Honda dealership. What a mess- i'd go elsewhere to shop for a new car. read more

On the positive, you get the dealer warranty. The negative is the pricing which is way above an independent mechanic. They provide free Lift service back to your home after drop off. The facility itself is really nice and newly constructed. read more

Great buying process ruined by zero post-sale support and Certified Pre-Owned (CPO) non-compliance. BUYER BEWARE! The Good: The initial buying process was smooth. Anthony in sales was low pressure, and Hugo in finance handled the paperwork quickly and efficiently. The Catch: After taking delivery of my 2024 Honda Civic, I was only given 1 key fob and remote. I reviewed my paperwork and discovered the entire "Documentation / Keys / Manuals" section of the official HondaTrue 182-Point Inspection checklist was left completely blank. American Honda CPO rules explicitly mandate two working OEM key remotes upon delivery, but they only handed me one. When I asked about it, I was told the previous owner didn't turn in both keys. That is not how Certified Pre-Owned works. It is Precision Honda's responsibility as a certified dealership to cut and program a second key prior to listing and selling a vehicle as CPO. The Ghosting: I reached out administratively to resolve this, sending 3 separate follow-up emails this past week to multiple team members, including Anthony, Juan, and General Sales Manager Dennis. They have completely ignored every single communication attempt once the ink was dry on the contract. The Concern: If Precision Honda leaves CPO inspection sections completely blank and bypasses corporate rules on keys to save themselves a couple of hundred dollars, how can buyers trust that they actually inspected the critical mechanical and safety systems on the car? This behavior is non-compliant and dishonest. I will gladly update this review if management reaches out and fulfills their HondaTrue CPO obligations. Until then, double-check every single line of your CPO checklist before driving off their lot. read more

Hands down one of the BEST car-buying experiences I've had. I negotiated the price before coming in, and when I arrived everything was exactly as promised--smooth, simple, and zero hassle. The entire place has a great vibe, super friendly staff, plus a snack bar and coffee station which was a nice bonus. I purchased a used 2024 Honda Accord Hybrid Sport in Silver, and the process could not have gone any better. Michael Lopez and Alex Rios are an unbeatable team--Alex is more quiet and calm, while Michael is incredibly friendly, smiley, and just cool to work with. They made the whole experience stress-free and actually enjoyable (which is rare when buying a car). If you're in the market for a car and want an easy, honest, no-pressure experience, I highly recommend this place and working with them. read more

Precision Honda - Car Dealers Near Me - Downey, California

The finance manager Norm helped us with the right protection for our vehicle. If possible request him for this process so you get treated right. read more

They take 15 min to bring your car back while you wait in the sun. This time they just left it on the side and never drove it to me. They just left it on the side with the keys in it, anyone could have taken it. They said they would wash it, they didn't. They never do a good job. read more

LADIES AND GENTLEMAN...MAY I HAVE YOUR ATTENTION PLEASE: Make sure you do your online research first regarding OEM parts and prices for your Honda before visiting Precision Honda located in Downey, CA. The parts counterperson will attempt to rip you off by quoting the parts at 100%+++ over the MSRP as stated by Honda and then offer you a discount to create the illusion of a better deal. Do not be afarid to call them out on it and be prepared to leave if necessary. read more

My daughter bought a new car tonight, she traded in her car. What a great experience, no pressure at all. Her sales guy was so polite and knowledgeable. We were in and out of there in a hour. Got a great trade in value and they took care of the payoff. Nothing left for us to do. This was a great experience. The dealership was nicer than anyone I have visited before. Cheers to this place. read more

Precision Honda - Car Dealers Near Me - Downey, California

They had the exact car I wanted. We negotiated the price ahead of time and I got a price I was happy with. We picked a day and time to pick up the car. They had the car and all of the paperwork ready. The details were exactly as we had worked out. Lily and Clairee were easy to work with. Very happy with my car and the experience. read more

I recently purchased a 2025 Honda Pilot Elite at Precision Honda, and I couldn't be happier with the experience. After contacting 12 different dealerships, this was the only one that provided the transparency and respect I was looking for. I want to give a special thanks to Alex Rios. He went above and beyond, even answering my questions outside of his regular office hours to ensure I had all the information I needed. He was incredibly kind, professional, and helpful throughout the entire process, making sure there were no hidden fees or surprises. The dealership's facilities are also top-notch. The space is wide, clean, and very comfortable. I was impressed by the variety of seating areas designed for different needs--whether you need a quiet spot to wait or a more relaxed area. They even have video games to keep the kids entertained and a restaurant inside, which is a lifesaver if you happen to spend a few hours finalizing your decision. If you want a stress-free car buying experience and a team that truly values your time, ask for Alex at Precision Honda. Highly recommended! read more

Precision Honda - My new Honda Pilot Elite white pearl - Car Dealers Near Me - Downey, California

Went to the new service location and had a very good experience. Anthony was my service rep and did an awesome job! So why didn't leave a 5 star review? Cause the popcorn machine is no longer available at the new service center area. Everything else is great, but the popcorn machine will make this place much better like it was at their previous service location over at Dollison Dr. BRING BACK THE POPCORN MACHINE! read more

Best experience ever , this guys are great I told them exactly what I was looking for and that's exactly wha they found for me, thank you for your patience and understanding and for such a good guiding on this process. Everest and Osvaldo are the best make sure you ask for them if you need a new or pre owned vehicle. read more

Like some of the 1 star reviews , I too should have checked the reviews before purchasing from Precision Honda - Downey. Unfortunately, the excellent customer service ended the moment we signed on the bottom line. Two weeks ago, we purchased a certified 2022 Honda Civic for my daughter before she returns to college in August. We were pressed for time, and Precision Honda had a vehicle that met our needs. Our sales associate, Jose Magallana, was friendly, professional, and helpful throughout the sales process, so we decided to purchase the car. However, on the drive home, multiple warning lights suddenly lit up on the freeway, including the check engine light and several sensor warnings. My daughter immediately called Jose, who said it was probably a battery issue and advised us to bring the car back Monday through Friday because the service department was closed for the weekend. He also recommended having a diagnostic test performed to be safe. Although we don't live far away, the dealership is still about a 40-minute drive. The following Monday, I texted Jose to ask him if I could take the car to the nearest Honda dealer instead. He said he would speak to his manager, and later called me back to say it would be fine. He also told me that if there were any charges, to contact him because either the two dealerships could work it out internally or Precision Honda would reimburse us. Because of my work schedule, I wasn't able to take the car in until the following Saturday. By then, the warning lights had disappeared. The Honda dealership tested the battery and found no issues. They explained that a diagnostic scan would cost $160 and that dealerships typically do not reimburse customers for that expense. They recommended taking the car back to Precision Honda if the warning lights returned. We also discovered that the second key fob Jose gave us did not work. Unfortunately, we didn't test it before leaving the dealership. I texted Jose, and we agreed on a date and time for me to bring the car in so the fob could be programmed. When I arrived, Jose wasn't there. Instead of honoring the appointment, the floor manager, Chris Gonzales, immediately questioned me as though I was lying about the appointment. I assured him I had a text from Jose. I explained the reason for the appointment and he took the fob. He returned and repeatedly asked where I got the key fob, who gave it to me, and whether I owned another Honda. I explained several times that Jose had given me the fob, yet I still felt as though I was being accused of lying. Eventually, Chris informed me that the fob Jose had given us was actually for a Honda truck, not our Civic. They were able to solve the issue, and Chris told me he would not charge me for the "inconvenience". While I appreciate that the issue was ultimately resolved, the way I was treated throughout the interaction was unacceptable I have owned Hondas and Acuras my entire driving life and have purchased several vehicles over the years. I have never experienced customer service this poor. It's disappointing that a certified pre-owned vehicle had issues immediately after purchase and that our concerns were met with skepticism instead of professionalism. Based on my experience, I will never return, and I would not recommend this dealership to any of my friends or family members. read more

to repair is costly, very expensive, wait time, it takes hours , quotes are super high ,

The staff at Precision Honda, specially Alfred, gave me the best buying experience. Alfred gave us a tour of the vehicle in mind and explained everything in details. I would highly recommend Alfred if you are buying a car from this dealership. read more

Thank you all for all of your assistance and answering all of my questions. Special shout out to Anthony N. who was kind and patient!! Got me in my awesome new lease with no problems. -KB read more

Recently purchased a vehicle from this dealership this last weekend and we had a great experience! Anthony was our salesmen, he was so kind and helpful! Very easy to talk to and never made us feel pressured to purchase something we didn't want! He was extremely patient and more than willing to answer any questions we had. Shopping for cars can be an overwhelming experience, but I'm grateful Anthony made us feel very comfortable! Would definitely recommend to anyone looking to buy a car with a hassle-free experience! read more

I'm writing my second review for Precision Honda of Downey, and unfortunately my experience has only gotten worse. Like most dealerships, they are very friendly and helpful when you're buying a car. But once you drive off the lot, everything changes. I purchased a used car and, knowing it might have issues, I also bought an extended warranty. What I did NOT expect was for problems to start within the first 30 days. First, the check engine light came on. I brought it in, and they said it was a sensor. It was supposedly fixed, but the SAME DAY, the light came back on. I called them and had to bring the car back again. This time, they said it was another sensor and that they would submit it to the warranty and get back to me. Two weeks went by--no call, no update. Then a new problem started: a noise coming from the front passenger wheel. At first I ignored it, but it got worse. One day on the highway, the vibration got so bad it honestly felt like the wheel might come off. I called and made an appointment immediately. The service rep drove with me, heard the issue, and had me pull back into the lot right away. They said they needed to inspect it and send it to the warranty department. I asked for a loaner car since I rely on my vehicle for work--denied. They told me to get a rental and that insurance would cover it... which turned out to be completely false. After three days of hearing nothing, I had to call them myself. They told me it was a suspension issue--but conveniently, the extended warranty wouldn't cover it. No real explanation, just "it's not covered." When I asked what they could do, considering I had only owned the car for about 45 days, they told me to talk to the salesman about getting into another car. That turned into another nightmare. I showed up on a Saturday, and the original salesperson wasn't even there. They had someone else show me cars, and after test driving a few, they brought in a used car manager named Saul. The interaction was uncomfortable from the start--he randomly insisted on speaking Spanish, then immediately started commenting on my credit. I stopped him and made it clear: I already know my credit situation, and the ONLY reason I'm even considering another car is because of the issues with the one THEY sold me. He came back with an offer: $5,000 down and $556/month. He called it a "good deal" because they were "taking the car back." In reality, that down payment basically covers what I already paid--so I'd be paying all over again. Then he made a completely inappropriate comment: that the finance guy said I "make good money" and should be able to afford it. That is absolutely none of their business. Overall, this has been a terrible experience from start to finish--poor communication, lack of accountability, and zero customer support after the sale. I strongly recommend staying away from this dealership. read more

My aunt bought a 2020 Nissan Sentra from here and if I would have read the reviews before going I'd definitely never buy a car here. A few days after purchasing the car she was already having issues. They had to replace the battery. Now the car brakes out of no where and I have taken it to Precision Honda where they said we don't work on that car ,take it to Nissan. Not only did we have to take it to Nissan I have to keep paying stupid diagnostic fees. Tried to go get an oil change and was told they only service Honda and Acura. I don't understand why would you sell a car you don't work on or can't even help out with ? They have been no help and now I'm afraid to drive my car because the emergency brakes just go off on their own and has became a driving hazard. I am truly upset and disappointed how you would sell something and once it's off the lot it's not your problem. Very inconsiderate and unprofessional. It must be so easy to sell another brand car and when shit hits the fan you just brush the customers off. No wonder she's like the third owner I wouldn't doubt it's been returned and resold for the same issue we are having. Waste of time and waste of money. read more

I normally never leave reviews, but what happened today at Precision Honda Downey was one of the most unprofessional and misleading dealership experiences I've ever had. I came in with a very simple request: complete a lease buyout using my approved outside financing from SchoolsFirst Credit Union. What I experienced instead was: Repeated pressure to sign a dealer financing contract I did not want Despite telling multiple employees that I already had a credit union draft check, I was repeatedly presented with a LAW 553 retail installment sales contract, which is ONLY for dealer financing--not a lease buyout. Staff, including manager Dean El-Hayek, and another man, pretending not to know how to process a standard lease buyout I was told things like: * "We've never heard of a lease buyout purchase agreement." * "You HAVE to sign our financing contract first." * "There is no other paperwork." This is completely false. Honda dealers process outside-financed lease buyouts every day. A forced hard credit inquiry they now admit was a mistake Even though I told them I was not applying for dealer financing, Alex Rios ran a hard credit pull which was NOT required. They later provided a written letter admitting it should NOT have been a hard pull and asking Experian to remove it -- which says everything about how unnecessary it was. Being pressured, misled, and talked over whenever I asked questions I was given contradictory information, shown "example" contracts designed to look like real financing agreements, and pushed to sign documents that had nothing to do with my lease buyout. I ultimately had to walk out because they refused to process the buyout correctly After several hours, it became clear they simply would not acknowledge or complete the standard, simple, outside-financed buyout process. So I walked out. read more

Had a great experience leasing my 2025 Honda Civic Hatchback Hybrid. Started with Diego who admitted he wasn't a salesperson, but wanted to show me the models they had: very approachable, knowledgeable, respectful, and you could tell he enjoys working there. Then I got to meet Jennifer who helped me make a final decision on model and color. She understood my needs and made the negotiations straightforward and prompt (relative to so many other car buying experiences). Lastly, Jesse sealed the deal, again making the process smooth and prompt. I enjoyed how he spoke casually, like having coffee with a new friend. I felt respected, confident, informed, and taken care of. I never once felt pushed - a difficult achievement at a dealership, but highly respectable and admirable! Everyone was very helpful. Management should be very proud of this team - take good care of them. This was my first purchase at HondaWorld Downey and it certainly won't be my last. When we renew our CR-V hybrid lease in a couple years, we'll reach out to HondaWorld Downey first. Thank you all! read more

Precision Honda - Super excited about my new Civic Hybrid Hatchback! - Car Dealers Near Me - Downey, California

My sister recently purchased a new Honda HR-V and we had a great experience at Precision Honda! Prior to purchasing, I sent my sister alone to go look at cars first, ensuring that she knew what kind of vehicle was her cup of tea. Kate Salao is her sales representative, the phenomenal work she did to take care of my sister is truly appreciated. My sister told me that she was comfortable with Kate because not once did she feel anything pushy and or forcing anything on her on she addressed all the questions she had. The car wasn't purchased until about a month after her original visit. Through out the duration of that month, Kate made sure to check in on us and update us until wemy sister were finally ready to purchase. Once my sister was ready, we went in to see Kate & spent a total of two hours at the dealership that day. We all know that it can take hours to purchase a car, but since we worked with Kate the two hours felt like 15 minutes, I mean we were in and out so fast. IF ANYONE NEEDS A NEW OR USED HONDA , COME \\\ YOU ASK FOR KATE! SALAO AT PRECISION HONDA, SHE ISN'T HARD SPOT AT ALL, VERY TALL AND VERY PATIENT My sister is very satisfied with her experience read more

Yayyyyy I'm so excited for my new 2026 Honda CRV I want to give a shout out to Michael Lopez of Honda he was so helpful, he came through for my trade in, Michael did not waste my time! he helped me like he said he was and I would refer friends and family to him at Honda of precision Honda world in Downey Thanks Michael out of a 1 to 10 I give u a 10 :) :) read more

Precision Honda - I Love my new car!!! - Car Dealers Near Me - Downey, California

At first everyone is so nice just because they want to make the sale but once something goes wrong with the vehicle and you tell them they seem annoyed. I purchased a 2025 Prologue 8/15/2025 The vehicle was still in the parking lot getting charged. When I noticed that they had scuffed the passenger door. The sales representative named Jen said she would go speak with her supervisor to see what we can do. She came back and notified us that if we wanted to get it fixed, it would be a whole process and it would take long so she offered us compensation which she said I could go ahead and provide you with gas for another vehicle. That what we agreed for that issue. August 19,2025 the car was taken in because we noticed the rear ac wasn't working. Also there was a gap in the headlight and the bumper and also a crack in the back of the middle screen. They couldn't provide me with a rental because the don't work with INFINITY Insurance so they proceeded to contact there 3rd party car rental place they weren't answering. We were so frustrated because not only did we have to take a care back that was purchased 4 day ago but we had both kids there through this process. It took them three days to return the vehicle. Mind you when we took in our prologue we had just spend $50 to charge it whent to pick it up didn't even bother to charge it back up to the miles it had. The day we dropped it off the sale person Jen told us she would see what she can compensate us with due to this issue. Never Heard from her. I've txted her and asked if she would be able to ask her supervisor if they can compensate us with a portable charger. That probably dosent coast them anything to give out for free. NOPE didn't hear from her. When the vehicle was pick up they asked if they would give us a charger for free for the inconvenience. NOPE what did they do they sent a Honda greeter to tell us that the sale person Jen wasn't in. Not even a supervisor was able to come and speak with us. Prior to purchasing the 2025 prologue I had a 1996 Toyota Corolla. Dam if I knew I was gonna go through this I would have just fix my old car. Do I recommend this place NO. Will me and my family ever go back here No. read more

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Got to say Angel de la Cruz & his team made it possible for me to take home my dream car...He was very professional.polite & work hard to make the deal happen...I was very impressed and comfortable the way he took his time & didn't rush the process...i highly recommend him to anyone who is interested in buying a car...Thanks again Angel for all your help and support.. read more

Precision Honda - Car Dealers Near Me - Downey, California

First time here, thanks to Edilberto I got an amazing deal on my father-in-law's Civic -- and Dean the manager made it happen. Just 3 weeks later, I came back for myself. Raul Cota took care of me, and once again Dean approved a deal I couldn't pass up. I came in thinking Pilot... but after Raul had me test drive the Prologue EV, I was in awe. Smooth, quiet, powerful -- I knew instantly this would be my first EV. Raul matched my previous great terms and found every tax credit possible to make it a smart move. If you want the best deal and a team that truly delivers, go see Edilberto and Raul at Downey Honda World -- they will not disappoint! read more

Precision Honda - Honda prologue touring - Car Dealers Near Me - Downey, California

Honda World Downey: Great at Selling, Terrible at Caring If you want a place that treats you like royalty only until the ink dries on your contract, Honda World Downey is the spot for you. In November 2024, as a 20-year-old college student buying my very first car -- a 2025 Civic Sport Hatchback -- I was sold their "wonderful" gap insurance. I was told (over and over) that it would protect me from any financial headache if an accident happened. Sounds great, right? Spoiler: it wasn't. Fast forward to a hit-and-run accident (not my fault, by the way), and my insurance didn't cover the full balance. No problem, I thought -- I had the magical gap coverage Daniel Medina so confidently sold me and my elderly grandma. Turns out, "coverage" here means "we'll still leave you with $3,543 in debt." When I reached out for help, suddenly the friendly smiles and fast responses turned into radio silence. William Marroquin, who at first seemed like he'd help, eventually just stopped replying altogether. Lesson learned: At Honda World Downey, the real product isn't the car -- it's the illusion that they'll be there for you. Once you drive off the lot, you're on your own. read more

Precision Honda - Willam marroquin Being to cool to reply after he told me I was going to get a response 3 hours later - Car Dealers Near Me - Downey, California

Yamilex was awesome, this was our second time doing business with her. She was honest and explained everything to us. We were in n out in about two hours. The process was smooth and painless. I will definelty recommend Yamilex to my friends and relatives. read more

Got my car back from the service center today they replaced the carpet but they damaged the plastic and it looks like they tried to glue it back on one side, as we were cleaning our car we noticed multiple damages to the interior read more

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Muy mala experiencia con este lugar cuando ya llevamos el carro solo ofrecían 31,000 quiero aclarar el carro está en perfectas condiciones , entiendo que es un negocio pero en este lugar prácticamente quieren verte la cara de menso te hacen perder el tiempo y no son transparentes... ni siquiera llegan cerca a lo que ofrecen en línea, fui a otros lugares y ellos si mantienen su oferta que te dan en línea read more

Precision Honda - Concesionario - Car Dealers Near Me - Downey, California

I purchased my very first car at Honda World Downey a week ago. As soon as I arrived I was greeted and was asked what car I was looking for and was taken directly to the cars to take a look. Once we confirmed which car I wanted to test drive I was approached by Armando Gutierrez and he drove me to a different lot to pick up the exact car I was looking for to test drive. He was very kind and kept conversation going making me feel comfortable as being a first time buyer can be nerve racking. Once I confirmed I wanted to make a deal we sat with a salesman and started talking numbers. After a few back and forths we made a deal on my new Honda Civic. I wish I remembered his name because at the end of making a deal and it was time to leave he handed me the keys and did not bother to explain the car features and what each button does. He placed the paper plates on my car and did not bother to add a license plate cover. As I sat in my chair waiting I saw other customers completing their deals and their salesmen putting their big bows on their car and taking pictures of the customer with their new car. It felt like my salesman wanted to complete the deal and send me off. I wanted my picture taken with my new car as it was a proud moment for me so I asked him for the bow. As we were finishing up and almost heading out of the lot Armando Gutierrez walked near me and congratulated me on my new purchase and car, he asked me if the salesman explained to me all the features and buttons and I said actually he didn't. He also noticed that my paper plates did not have a plate cover and when Armando asked why it didn't have covers the salesman said "oh we ran out" Armando then went out of his way to make sure I did not leave without a plate cover. Armando took his time and explained everything about the car so well to me, I was extremely happy and it made up for the service I didn't receive from my salesman. I am sooo happy with the amazing customer service Armando provided which is why I am giving a 5 star review. This review is for Armando Gutierrez! Please continue to give your 5 star service Armando it truly makes a difference! read more

Precision Honda - Car Dealers Near Me - Downey, California

always love honda, thank you, great cars reliable etc especially the ones made in Japan

I recently purchased a used 2024 Honda Prologue EV from Honda World. While I'm excited about the car itself, the overall experience had some frustrating points that I think are worth mentioning. The buying process took about 3-4 hours and a good chunk of that time felt wasted--especially in the finance department. It was past 9pm, we were tired and ready to go home after sitting in their lobby all evening, yet I was being upsold on things I repeatedly said I didn't want, like a car wash detailing package. These long upselling pauses in the process took away at least an hour of our time. I also found the financing rate I was offered (over 12%) to be shockingly high, especially considering I have a 790+ credit score. It didn't feel like a competitive or fair offer. During the sales process, I was told I'd receive EV credits for purchasing the car, but that never happened. I understand that I bought a used vehicle, but that should've been communicated more clearly upfront instead of being promised something that didn't apply. On top of that, I was surprised to find out the car didn't include a charger. I know it's common for either chargers or ev credits to be included with new models, so I assumed there would be one--again, better transparency would've gone a long way. I've followed up several times since buying the car regarding the above, but the dealership has been dismissive to my messages every time. When I drove the car off the lot and tried out the moon roof... the button literally fell off which was a bit alarming. All in all, I'm happy with the car, but I walked away feeling like the process was more about upselling and less about building trust. A little more clarity and customer-focused communication would've made a big difference. read more

Precision Honda - They haven't been able to give me a clear answer on if the car was supposed to come with ev credits or a charging cable. - Car Dealers Near Me - Downey, California

I had an amazing experience at Precision Honda From the moment I walked in, everyone was friendly, professional, and genuinely helpful. Michael Lopez really made everything happen for me & got me a great price & monthly payment on my 2026 Honda Civic. The whole process--from test drive to signing--was smooth, transparent, and actually enjoyable. I highly recommend Precision Honda in the city of Downey. to anyone looking for a great deal and honest people who truly care about their customers. I'll definitely be coming back for my next vehicle! read more

As a first-time car buyer and a woman, this dealership made the entire process feel so much easier and less overwhelming. I truly felt taken care of from start to finish. I worked with Armando Medina, and he was amazing. I explained my budget and what I was looking for, and he showed me a great range of options without ever making me feel pressured. He really listened and helped me find cars that fit both my needs and my budget. After test driving a few cars, I narrowed it down to two that I loved. I actually went to a Toyota dealership to compare, and Armando was totally understanding and patient about it. In the end, I didn't find anything comparable in terms of price or overall value, so I came back. When I returned, he took the time to walk me through everything again. He even let me see the cars side by side and gave really helpful, honest insights that made my decision so much easier. On the financing side, he worked with me to get to a number I felt comfortable with, which I really appreciated. I was there for a few hours, but I never felt rushed or pressured at any point. I ended up getting a Honda HR-V and I'm so happy with it. Overall, such a positive experience. The dealership itself is new, spacious, and just has a really good vibe. They also offer water and have a coffee machine, which was a nice touch. I definitely recommend this dealership, especially if you're a first-time buyer. read more

This was our second purchase at Honda World Downey and the experiences were both great. They are kind, helpful, informative and not pushy. We showed up with a vehicle in mind and decided to proceed with the purchase, they did everything in their power to negotiate for us (not against us) to walk out with the transaction we were happy with. While we purchased the vehicle "as is", there were still a couple of things that sales made sure to create a "due bill" for then let us know. That was very kind of him to notice something wrong and bring it to our attention. In finance was great too, very helpful and detailed. After taking it home, a light went on for the tire pressure system, an appointment was made and all sensors were replaced with no hesitation. The manager of pre-owned vehicles, Brad, personally made sure that that EVERY promise made to us was delivered. He's friendly and his job didn't end when we drove off the lot. He met every promise made and more. I'd say that I received the "Nordstrom" experience with Honda World Downey from both sales and service! The culture, treatment and service that you get from Honda World Downey far surpasses any other dealership that we've ever gone with. Thankful for this seamless experience. read more

Alexander and Carlos from service were amazing at helping me get back up and running in my honda accord , both of them are very knowledgeable about the vehicles and know what they are talking about. I highly recommend coming here to get your maintenance / service repairs here. I will definitely come back and I hope you have the same experience I had, and I hope these individuals get the recognition they deserve! My vehicle is running perfect read more

Precision Honda - Completely tore down engine and ensured it wasn't warped - Car Dealers Near Me - Downey, California

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