I recently had major preventative maintenance work performed on my wife's Highlander, and it was the best dealer experience ever. All staff members were friendly and professional, making me feel valued as a customer. The work was done in a timely manner, and I was never pressured to buy additional service beyond what I asked for. I would go back in a hot minute. read more

We just bought a used Gold Certified 2023 Toyota Prius from Penske Toyota in Downey and got a great deal on a low mileage super clean car for my wife. Our sales rep Ruben Bustamante was super professional and easy to work with, Tony the Manager worked some magic on the numbers and Sergio in finance was a straight shooter, no hustle or bs - he wrote the deal as was agreed upon. All in all, a great car buying experience - plus we were done and in our new car in less than 2 hours and my wife loves her new car. We drove to Penske from Venice after visiting several dealerships and it was well worth the trip. I highly recommend stopping by if you are looking for a new or used Toyota. I'd give 6 stars if I could read more

Penske Toyota - Car Dealers Near Me - Downey, California

I've been coming to this location for a while and have never had any issues, which is why I feel it's important to share this experience. We came in for an oil change shortly before closing. I completely understand that it was later in the day, and I would have had no problem being told to come back another time. However, we were still accepted for service by Nancy Velasco and told the car would be ready in about 40 minutes. When we returned shortly after, we received a call by her asking where we were, and the tone felt unnecessarily passive aggressive. From the initial interaction to the follow up, the communication came across with an attitude that didn't feel welcoming or professional. I also spoke briefly with a manager, but the concern seemed a bit dismissed, which was disappointing. I truly understand that working with customers especially close to closing can be frustrating at times. But a simple, polite response goes a long way, especially for returning customers like us. Overall, I still value this location and the service I've received in the past, but I hope this is something that can be addressed moving forward. I would hate to come back and see her with the same attitude. A little kindness and professionalism makes all the difference read more

Penske Toyota - The persons name - Car Dealers Near Me - Downey, California

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I went in for service with an appointment and waited in line for 25 minutes when I noticed that the employees were assisting customers without appointments before attending to those with appointments. When I raised this issue with the manager, they simply disregarded my concerns. They didn't have the part available to fix my 2025 RAV4. They said they had to order it and would call me as soon as they received it. It's been more than a week, and I haven't heard a single call! read more

Penske Toyota - Service Center - Car Dealers Near Me - Downey, California

Real bad service in this dealer! They got you waiting a lot, for Appointment and Not Appointments! 0

They changed the agreed price after running credit and made our signed paperwork disappear I do not write reviews like this lightly. Penske Toyota of Downey managed to piss me off more than any business has in a very long time. This was not a misunderstanding. They agreed to one price, had us sign off on it, ran credit, removed the paperwork from the room, and then tried to replace the deal with a higher price. I extensively researched a 2023 Tacoma TRD Off-Road before coming in. I even delayed my visit so Tony Cruz would receive the full commission instead of showing up on his day off. We woke up before dawn and drove 2.5 hours through Los Angeles traffic to buy the truck. We were completely transparent. We had approximately $18,000 down, an approximately 830 credit score, and negotiated an agreed selling price of $36,000. That price was confirmed multiple times. We reviewed it and signed off on it. There was nothing unclear about the number. Before allowing them to run credit, we explained the address situation and specifically told Tony not to run it until he was absolutely certain we had everything the lender required. We did not want an unnecessary hard inquiry because someone at the dealership failed to verify the requirements. Tony repeatedly assured us the documentation would work. They first accepted a check showing the California address. Then they demanded something else. At their request, we left the dealership, drove to the bank, and obtained a statement showing the same address, personally verified and signed by the branch manager. We returned. Penske accepted it. Then they ran the credit. During this process, Tony intentionally removed the paperwork showing the agreed $36,000 price from the room. That paper later conveniently disappeared. When the price became an issue, he acted as though the agreement had never existed. We were then sent to finance and met with Vanessa Taracena. She tried to sell us approximately $3,000 to $3,500 in extended warranties. We declined. Then Vanessa suddenly asked whether the truck price was approximately $36,640. No. It was $36,000. We had already reviewed it, approved it, and signed off on it before they ran credit. Vanessa then tried to move us toward signing the contract even though the lender approval and address issue were still unresolved. Had we blindly signed what she put in front of us, we could have placed ourselves in a very bad position without knowing whether the lender had approved the deal. We refused to sign until the financing issue was settled and the contract reflected the agreed price. Tony came back and claimed they could no longer do $36,000 and that the higher price was their lowest. That was a lie. They had already agreed to $36,000. We had signed off on it. Tony removed the paperwork, it disappeared, and finance tried to move forward at the higher price after the credit pull and after we declined the warranties. We walked out. We lost approximately 12 hours between the drive, the dealership, the trip to the bank, the financing process, and the drive home. We provided everything they requested, had excellent credit and a massive down payment, and still went home without the truck because Penske proved it could not be trusted. The next day, Tony had the nerve to call and ask whether I was still interested in buying a new Tacoma. I told him no. I no longer trusted him or the dealership. He then casually told me the 2023 had sold the previous day. We left around 3:00 p.m. Penske closed at 5:30 p.m. Right before we left, we were told the truck had been taken off the lot to be gassed up and cleaned. Somehow, during that tiny window after we walked out, it was sold. People can draw their own conclusions about why Penske suddenly refused to honor our agreed price while we were sitting there. Tony, you seemed like a nice guy. I was willing to chalk some of this up to inexperience until you called the next day and ruined my day a second time. This was never about $640. It was about lying directly to our faces, removing signed paperwork, changing the price after running credit, and trying to push a contract forward while lender approval was unresolved. I would not trust Tony Cruz, Vanessa Taracena, or Penske Toyota of Downey with a verbal promise, worksheet, financing representation, or document they can remove from the room. Photograph every piece of paper before they touch it. Read every number before signing anything. Better yet, buy somewhere else. read more

Thinking about buying a Toyota? Know this first: Toyota admitted the Blizzard White paint defect, but many owners are denied repairs after a deadline even though the paint continues peeling. Loyal customers are left driving defective vehicles. I'm exposing this on Facebook, Instagram, TikTok, and directly to Toyota Corporate and Toyota Penske Downey until they do the right thing. read more

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Excellent experience from beginning to end! The team was responsive, professional, and genuinely cared about making sure everything was done right. They paid attention to every detail and delivered exactly what I needed. I'm very satisfied and would recommend them to my family and friends. A special thank you to Steve, Vu, and Tony for their outstanding customer service, honesty, and professionalism. They truly went above and beyond to make this such a wonderful experience! read more

I had an great experience at Penske Toyota all thanks to Danish and Andre. I was able to trade my car in for an amazing price and leave with a new 2026 Tacoma. It was a smooth and easy process and it couldn't have went better. We did have some issues with the tail gate not working on the truck but they got the part ordered and even filled up my gas for my ride home, thank you to Danish! Will definitely be contacting again for another vehicle. read more

Penske Toyota - New truck - Car Dealers Near Me - Downey, California

Let me start by saying that I have been to several dealerships and Penske Toyota in Downey hands down was the best experience. I was greeted by Walter Duran in sales and I could not believe how patient and honest he was. He explained all the aspects of car with no pressure of buying, made me feel comfortable, and also got to know him as well. Once I was in finance with Emilio Alvarez, the great experience continued. Emilio made the finance part of it easier to understand, he was very approachable, and I appreciate the dialogue. I truly felt that Walter and Emilio made my buying experience not a scary one but actually a fun and memorable experience. How many times can you truly say that in a dealership. Thanks again to both of you and I will be referring my family over:) read more

Penske Toyota - Car Dealers Near Me - Downey, California

We had the best experience buying our Sienna! We have been trying to purchase a car and every dealership was giving us the running around and inflating their prices.... Yet would call night and day after to offer me different deals that still wasn't working for me... one conversation with Penske Toyota they were open honest and the best price around. Noooo bs or sales tactics! Also everyone we worked with - Andres, Steve and Vu were exceptionally fast and friendly!!! Def come here for your Toyota!!! read more

I was referred to by a family member to salesman Danish Khan.. off the bat he took the time to hear my concerns and helped me out above and beyond to get my dream car in color red transferred. The whole process was fast and went smooth. Huge thank you to Danish Khan, Francisco Mani and Vu Trang. I love my brand new red Toyota 26' Camry! read more

Penske Toyota - Car Dealers Near Me - Downey, California

Nancy was friendly and efficient. The tire was replaced and has been doing its job just fine. Additionally, Danish was great at helping me setup this appointment to streamline the replacement. I appreciate the support and the services provided to help get me back on the road. Danish was the first person I contacted at this dealership before buying this vehicle back in May, and he has helped me several times since my purchase. He's friendly, funny, and straightforward, which is important to me as a customer. Other places did not offer me the same treatment. This guy is a good one. Thank you, Penske Toyota. read more

The whole team here at Penske Toyota, has made this the best experience getting a new vehicle! Andres helped me out at first and was stellar with all the questions I had at first . I wanna give a huge shout out and thank you to Jason and Sergio, for helping me through the whole process! Super thankful and blessed to have been helped out by them! I now have the truck I have always wanted I defintiely recommend this dealership if you are looking for a new car. read more

Penske Toyota - Tacoma - Car Dealers Near Me - Downey, California

I've been being my cars here since 2015. Solid group of people. I have worked with a few different advisors and they have all been pretty stand up people. read more

I went to Penske Toyota in Downey yesterday with my daughter. She was shopping for her very first car, and I was co-signing to support her. We'd already visited other dealerships (including Toyota in Cerritos and Long Beach), but nothing compared to the experience we had over at Downey with our salesman, Ruben Bustamante. From the moment we arrived, Ruben greeted us with respect and kindness. Even though it was just the two of us, he never pressured us or hovered, he provided the perfect balance, giving us space to explore while being right there when we had questions. He was very informative, offering tips and suggestions that really helped, especially explaining the "smart key" feature (which he was much more excited about it than we were!). We really didn't care too much about it, but Ruben made sure we knew how awesome it was. Once my daughter picked the car (a Toyota Camry she fell in love with), Ruben helped us inside and laid out all our monthly payment options and term details, without running a credit check, and with zero obligation to buy. That transparency was a big deal to us. We also got to meet Tony (manager), who clearly works alongside Ruben to make sure the customer is genuinely taken care of. I explained how important it was for us to stay comfortable with the payment, and Ruben + Tony worked hard to make that happen. We left excited, grateful, and feeling truly valued. They made the process smooth, honest, and even fun. Thank you, Ruben and Tony -- we appreciate you both, and I'd recommend you without hesitation. read more

Penske Toyota - First-time buyer. Thank you Ruben! - Car Dealers Near Me - Downey, California

Review for Christopher Torres - Penske Toyota, Downey I had the pleasure of working with Christopher Torres on February 19, 2026, and I can't recommend him enough. From the moment I arrived, he was professional, courteous, and attentive. He walked me through the service, took detailed photos of my truck, and kept me updated every step of the way. When a small issue came up with my truck wash, Christopher personally called me, apologized, and made it right--allowing me to come in and have my truck properly washed. His communication was excellent, his follow-through flawless, and he made the entire experience smooth and stress-free. Christopher is the reason I'll continue to choose Penske Toyota. He represents what great customer service should be--professional, reliable, and genuinely caring. If you have the chance, ask for him as your service advisor; he's outstanding. read more

Great service and environment Everything went well great attention Esteban the customer service did great job read more

I recommend the people that I worked with including Danish Khan (sales) and Vu Trang (financial services). Danish This man is so kind, genuine, and transparent which feels like such a rare find in car sales. I visited and interacted with sales reps at about 10 different dealerships from Santa Monica to Riverside. Ended up looking for a Toyota BZ4X and he took me for a test drive, showed me the numbers, knew all about the car, and answered all of my questions. Will be sending my friends his way because he truly deserves 5 stars for the experience he gave. Vu Solid business man who was very nice, professional, and patient. He spent a lot of time answering all of my questions, getting into the nitty gritty with numbers, and being patient with letting me sit and consider the contracts. read more

Penske Toyota - Me and my first lease!!! Toyota BZ4X - Car Dealers Near Me - Downey, California

Eric Robles at the service dept is the worst service person there, I took my vehicle on 1/5/26 for my tire pressure light and he did not fix it and couldn't find a solution but instead suggested I change out my brake light, then I returned on 1/15/26 since he had not fixed or solved the problem since my light for my tire pressure lit up again. He was very dismissive and rude, I don't recommend him since he is also inexperienced and advised his guys to leave the nail that was in my front right tire! He made a decision without consulting me, again he didn't solve the tire pressure light but suggested I buy 4 new tires. Don't trust him read more

Very disappointed with my experience. I brought in my 2024 4Runner after having a lift installed and was experiencing PCS, adaptive cruise, and Crawl Control warnings immediately afterward. I came in looking for help with recalibration and diagnostic support, but I felt like the dealership was hesitant from the beginning and not very interested in helping resolve the issue. What really made the experience frustrating was that one employee actually suggested that I simply dim my interior lights so I wouldn't have to see the warning lights on my dashboard. I honestly couldn't believe that advice. I came in looking for help solving the issue, not for ways to ignore warning messages on a vehicle that was actively showing system warnings. To make matters worse, I ended up visiting another Toyota dealership afterward, and they gladly took the time to assist me, properly diagnose the issue, and help get it resolved. That experience showed me the problem wasn't that the situation was impossible or unreasonable--it was the lack of willingness to help. I understand modified vehicles can sometimes require additional calibration procedures, but I expected more guidance, professionalism, and better customer service from a Toyota dealership. Instead, I left feeling brushed off and disappointed. I hope future customers receive a better experience than I did. read more

My salesman Serge C was kind Courteous and the driving force making my decision. The entire experience was A+ Highly recommend read more

Penske Toyota - New Car - Car Dealers Near Me - Downey, California

Hello Penske of Downey, I would like to commend Juan Rodriguez our Service Provider on Saturday, 02/21/2026. My husband and I arrived to our appointment and were met by a different service provider. After discussing the disrespectful way we were spoken to, we opted to look for Juan who has in the past always treated us with respect, keeping us informed and updated with the status of our vehicle. He is attentive to any request or questions we have before, during and after our vehicle is serviced. Thank you Juan for your attentive maner and superb Customer Service. Rafael & I truly appreciate you. Now you need to know of the person who approached us at the beginning of our appointment. He approached the drivers side door and just said "puerta, qué necessito tomar photos del vehiculo". He was crude and belittling with his tone and never acknowledged or greeted my husband who was driving. After taking the photos, he directed us to his counter. It was obvious he was not interested in helping us and was annoyed by our presence. I've had days when family, coworkers or other incidents ruin my attitude towards anything. However, in the customer service field it should never taken out on a client. I hope his issue was resolved. Carlos Herrera was who began our day at Penske of Downey. And even after this we left satisfied with the service rendered. Thank you! read more

Purchased a RAV4 from Penske Toyota. The RAV4 is in high demand so a lot of the dealers were adding expensive dealer add-ons in order to boost the price. Penske Toyota did not! I worked with Danish. He was straight forward and kept me informed when the car would arrive. I highly recommend Danish and Penske Toyota. read more

Danish did an excellent job helping us find a great car for my sister. I appreciated that Danish was not pushy by any means. read more

Penske Toyota - Car Dealers Near Me - Downey, California

Very disappointing experience. We reached out numerous times to get basic information about what it would take to place a deposit on a new car. We spoke with several employees, and each time we were told someone would get back to us--but no one ever did. We even spoke with a manager and still received no follow-up. Meanwhile, we reached out to another dealership, and they sent us the paperwork to sign and submit our deposit the very same day. That showed us how simple and professional the process should have been. The lack of communication, poor customer service, and overall weak sales approach were frustrating. We were serious buyers and ready to move forward, but the lack of effort made it clear our business was not a priority. Would not recommend based on our experience. read more

I've been coming here for years to have my mom's RAV4 serviced, but this most recent visit was beyond disappointing. There was very poor communication, hardly any updates were provided, and the staff was fully aware that my mom was waiting in the lobby. Despite this, her time was clearly not respected. The service staff member, Juan R., was unhelpful, dismissive, and showed little concern that she had been waiting for hours. After eight long hours, not only was the job still unfinished, but they also cut through a part incorrectly and had to loan her a vehicle. To make matters worse, my mom -- who is over 70 years old -- became ill afterward due to sheer exhaustion from the experience. This was extremely upsetting and completely unacceptable. I'm sharing this to alert others, especially elderly customers, to seriously consider going elsewhere or ensuring someone advocates for them to be treated with the respect and care they deserve. read more

Went in just to look at cars and ended up meeting Danish . Great sales man kept it 100 highly recommend if your in the market for new car . Went home with new car thanks Danish read more

Penske Toyota - Car Dealers Near Me - Downey, California

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My husband surprised me with a new car today, Danish, was amazing thank you danish for everything. Also shout out to Jason and Sergio. I left one happy wife read more

I had a great experience at the Penske Toyota Parts Department. The staff was incredibly helpful, knowledgeable, and got me exactly what I needed quickly. Highly recommend for any Toyota owners. read more

Come down and ask for Ruben awesome service! Made it easy for my uncle, dad and I to walk out with a new truck! read more

Penske Toyota - Awesome experience, Ruben made it easy for my dad, uncle and I to walk out with a brand new Tacoma. Come down and ask for Ruben - Car Dealers Near Me - Downey, California

Thank you Penske Toyota of Downey! They were super helpful. I recommend asking for Jesus, and Ruben. Also Vanessa super friendly and welcoming. read more

Purchased a car at Toyota Penske. We always go with Danish he is extremely honest with us through out the whole process of purchasing the vehicle. He was extremely friendly and is our fifth car we buy with him. read more

Penske Toyota - Car Dealers Near Me - Downey, California

I have been coming here for service for the last 10+years. My positive experiences have far outweighed the negative. Most recently, my service manager Carlos Herrera has been an angel in disguise. He is so helpful, knowledgeable and professional. I trust him to give steer me right (pun intended) and is truthful with what my car needs. I hope he never leaves! Part two of this review is for the sales department, as I picked up a secondary vehicle with Emilio Alvarez's help. I need to preface what I'm going to say next by saying that I hate going to dealerships where you feel like the vultures are stalking you before they swoop in to pressure you into buying a car. That is not the case here at all! I love that the salespeople are approachable but give you space. Emilio was personable, friendly and very eager to help me. I didn't go browsing with the hopes of buying a vehicle but found a deal that I just couldn't refuse. And Emilio made this process so seamless and simple. Shout out to Christian Solis and Francisco Mani for helping me as well. Thanks to the three amigos, I got to drive home my unexpected early birthday gift! Penske Downey has restored my faith in car shopping, excellent customer service and partnership. Thank you all from the bottom of my heart! read more

Penske Toyota - The new whip - Car Dealers Near Me - Downey, California

Outstanding Experience at Penske Toyota Downey! I recently purchased a 2026 RAV4 from Penske Toyota in Downey, and I couldn't be happier with the entire experience. As many people know, the new RAV4 is in extremely high demand right now, so finding one felt like winning the lottery -- but a huge part of that success goes to my salesman, Danish Khan. From the very first inquiry, Danish was incredibly responsive. He replied quickly, kept me informed every step of the way, and worked efficiently to arrange the deal on my behalf. He also made sure the car was in perfect condition before I drove it off the lot -- no shortcuts, no oversights. What really stood out, though, was his attitude: warm, supportive, and genuinely invested in making sure I was happy with my purchase rather than just closing a sale. Thanks to Danish's professionalism and dedication, what could have been a stressful search for a hard-to-find vehicle turned into a smooth and enjoyable experience from start to finish. If you're shopping at Penske Toyota Downey, ask for Danish Khan -- you won't be disappointed! read more

Purchased a car with Toyota Penske. Danish was extremely honest and updated me through out the whole process of purchasing the vehicle. He was extremely friendly which made my purchase experience an ease. I felt confident and happy leaving with my car! read more

Christopher is great none of this is on him, he helped me the best he could. I made an appt for 7am on a Thursday for an engine light check, took 3hrs to find out I need 2 tires replaced, and it's been 7hrs and I am still here (3:15pm) waiting for 2 tires to get changed. If I knew I would be here all day for 2 tires to be replaced I would have done it myself with YouTube. read more

Penske Toyota - Car Dealers Near Me - Downey, California

My friend and I came here as first time buyers. Danish was extremely helpful and completely transparent with us! We greatly appreciate an honest sales man and Danish answered all of our questions honestly. We trusted that he would be able to meet our expectations to stay within our budget but walk out with the car of our dreams. Danish made that exact dream possible for us and we are beyond happy with our purchase! read more

Highly recommend Penske Toyota in Downy. Went to determine if this dealership would match an offer for a Toyota Tacoma we saw online. Sales Coordinator Ruben Bustamante worked with us, and spent the time necessary to make the lease deal we wanted. Sincerely appreciate Ruben's time, professionalism, and willingness to help us. Very kind. Sergio, the financial coordinator, was also very professional and kind. We felt very comfortable and left very happy with a new Toyota Tacoma. Thank you!! read more

Ruben Bustamante is the best! He helped me buy my first car back in high school (2009), and now he just got me into a brand-new 2025 Camry SE. He always goes above and beyond to find the exact car you're looking for and makes you feel like family, not just a customer. Thanks for all the help over the years, Ruben -- see you in a few years for that Tundra! read more

Penske Toyota - Brand new Camry se 2025 - Car Dealers Near Me - Downey, California