Water heater man is amazing! As always with water heater problems you are always Leary but water…read moreheater man was extremely courteous, super professional, and met and exceeded all our needs, fair prices and excellent customer service , Kyle was top notch, he probably hears it all the time but he had an amazing attitude and answered all our questions with a smile and fixed us up perfectly . Thanks water heater man and thanks Kyle.

Beware of Water Heater Man and their technician Juan, as my recent experience with them was marked…read moreby their dishonesty and unethical behavior. Our gas water heater in our rental home did not work. The pan under it was full of water which prevented the heater from staying lit. Reading many good reviews here, we decided to call Juan for help and asked him to inspect it to see where the water came from. Juan said that he could not identify where the water came from, declared that the water heater was irreparably damaged, insisting it needed replacement. Initially, Juan proposed a labor-only fee of $1,600 to replace the water heater. Upon our hesitation, he flexibly adjusted the cost to $600 and eventually $500. Recognizing the urgency expressed by the tenants for a same-day replacement, Juan assured them that he could replace it immediately. Due to the tenants' pressure, we agreed with Juan to proceed with the water heater replacement. Given the straightforward nature of the task-- just to connect the pipes to the new tank, no upgrades required since it's a new construction home--Juan completed the replacement in just half an hour. Shortly after the installation, we encountered a frustrating recurrence of issues. The pan was AGAIN filled with water, as a result, the new tank did not stay lit. How come the same problem happened again with a BRAND NEW water heater? Juan retuned to reroute the discharge pipe to the drain, so it would not drip to the pan anymore. This adjustment made it evident that the problem lay not with the water heater itself but with an underlying leak issue. Subsequently, I had to seek the expertise of another plumber to unravel the ongoing issue. According to the new plumber, a leaking discharge pipe could be due to various factors, including high water pressure, high temperature, a faulty expansion tank, or a bad T&P valve. It turned out that the T&P valve was bad and the cost to replace a T&P valve was only $20. Instead of replacing a T&P valve for $20, Juan insisted that the tank needed to be replaced since it's a quick and easy job for more money. He initially asked for $1,600 for the replacement which took half an hour of labor. The worst thing was that he was not responsible for his mistake after all. It became evident that the crux of the problem wasn't the tank itself but the persistent leak. Rather than addressing the root cause and rectifying the issue, Juan opted to reroute the discharge pipe to the drain, effectively concealing any visible leakage into the pan. The leak was still there but we could not see it, it would also not drip to the pan anymore, so the water heater would light again. He did that just to cover his mistake but it does not fix the underlying issue that it was still leaking. We texted Juan multiple times and asked if it was still leaking, but he ignored our messages and calls. It shouldn't be dripping in the first place and the pipe should not have been rerouted all the way into the drain (please see the pictures). It needs an air gap. It is not safe to do that and is illegal! That drain has to be visible with an air gap so you can see if it leaks. It is a safety hazard and a code violation! He did it that way so that we could not see the problem he could not fix (or did not want to fix). We plan to report this with the State License Board. We asked if Juan had a plumbing license, but he did not answer. The fact that the leaking from the t&p valve and he stated that we needed a tank replacement is a failure for all honest plumbers. Our newer heater water should have been replaced in the first place. The fact that he covered the leak by rerouting the discharge pipe to the drain without an air gap is not safe and unethical. Also, asking for $1600 for half an hour of labor, then reduced to $600, then $500, and used tactics to push us to proceed due to tenant pressure was unethical. Stay away from this dishonest business. Check if they are actually licensed, bonded and insured.

Poor communication and overpriced. When someone actually arrived, the service was extremely…read moreoverpriced for the time it actually took, which was about 15 minutes. So they charge $10 per minute? Never again.

Quick, affordable than most and support veterans. Not the most friendliest workers but got it done…read morevery quickly. Good service.

Very professional and mannered. Great service. Came quickly, listened and performed the repair…read moreexactly as requested. Had a hose bibb replaced without tearing out drywall. Thanks Mike.

We needed to have a kitchen faucet replaced. Suntech Heat & Air & Plumbing installed the wrong…read morekitchen faucet. I requested a brushed stainless two-handle faucet (the exact replacement I'd picked). They arrived with a chrome single-handle model instead. They also missed two appointment times. The install itself took about 40 minutes, with no plumbing problems or leaks discovered (straight replacement). Overall cost was $670 including a ~$70 faucet, which I felt excessive given the simple job and the mistakes. I'd used Suntech before during Memorial Day weekend for a clogged toilet when my regular plumber wasn't available. The plumber cleared it in ~30 minutes for $179. Because of that prior experience, I trusted them with this faucet replacement, but the wrong faucet, missed appointments and excessive pricing made the experience disappointing. I called the manager to address the wrong faucet and late/ missed appointments; I didn't feel the concerns were meaningfully resolved and the explanation was mostly general overhead. I wouldn't use them again.

Fast and professional service. Affordable and great communication. Will definitely use for future…read moreplumbing needs.

Best Plumbers in Town bar none. These guys really know what they are doing and I can't say enough…read moregood thing about them.

Jerry was quick to meet my needs and actually arrived earlier than expected. Quickly did my…read moreplumbing job and even on a Saturday. I will use Jerry again for my plumbing issues.

Along with another yelper on here who saw that this business had good ratings, I decided to give…read moreJerry a call. My experience unfortunately was the exact same as that user, I have no idea what the good ratings were about. Jerry was rude on the phone, and quite frankly has no idea how to provide customer service (let alone good customer service.) It seems he does have knowledge on plumbing (which is good news) but is very judgemental if he is called to work on very simple plumbing issues. It is as if these issues are beneath him. It seemed to me, as though he were judging me as well for not knowing how to fix something. The issue is that this is a rental property and I am out of state. It would be one thing if he were a charity, however I am a paying customer.

3rd time we have used Edmond Plumbing for service issues. This time it was a toilet bolt / flange…read moreissue. They have great communication, arrive on time, come in and make an assessment and do what they say they'll do, and even a little more. The flange was broken and whomever originally put it in did not grout and support it like they should have. Mark addressed the issues with his apprentice and were in and out in about 90 minutes at a reasonable price. We will use them again and recommend them.

If you want a quality, informed opinion on your HVAC without wasting your time, I genuinely DO NOT…read morerecommend this business at all. Their "field supervisor" made a visit because my A/C went out and recommended a $700 dollar service to fix the unit. One week later, the unit is fried again, so they send out different technicians to assess the problem. Their new recommendation is to replace the entire unit for $13,000 dollars and claim they can't do anything about the $700 dollars that was arbitrarily invested into the worst temp fix of all time. I'd advise you to save your time and money by doing business elsewhere.