J was arrived on time despite the short notice he was given for an alternator replacement. He did…read morean excellent job, was courteous and offered a competitive pricing.

J knows cars!! Brought my Benz in to have the AC fixed. The price was reasonable so I gave him a…read moreshot. It was finished in one day. He is fully trained car specialist whose passion shines through. He loves what he does. Needless to say, the Ac works fine. I want to add that prior to this, I had brought it to a popular repairs shop specializing in Benz, and they did not fix the problem. It pays to use a new person, like I did. I gave him a chance and he shined through. I encourage you to contact J with any car problems you might have. His communication is top notch. All my questions answer. Thank you, J.

I would not recommend this mechanic company to anyone. I trusted Josh and Justin to install a new…read morerear end and driveshaft in my truck, and they assured me everything would be done right and I'd be "ready to ride." That couldn't be further from the truth. They called me around 2 AM saying the job was complete and asked me to send the remaining balance. Just minutes later, my driver reported that the truck was shaking extremely bad. When I called them back, they told my driver to meet them about 10 miles away--only to then say there was nothing they could do. Since then, I have been calling them all morning with no answer. On top of that, my toolbox was stolen off my truck while it was in their possession. This entire experience has been unprofessional, dishonest, and unacceptable. I paid $4,000 for work that was clearly not done correctly, and now I'm left dealing with additional damage and missing property. If they do not communicate with me ASAP, I will be filing a civil suit and taking this matter to court. Do yourself a favor and take your business elsewhere.

Justin responded to my request within 10-15 minutes and from that point forward, went above and…read morebeyond in every way. My daughters car wasnt running well and she took it to a local shop. We got the estimate and it was ridiculous. I know how to work on cars for the most part, but since Im in Maryland I was kind of stuck either paying the ridiculous prices or going to fix it myself 6 hours away. Justin agreed to do the work for an extremely reasonable and fair price, and did it the same day. I ordered the part from the local auto store and he picked it up and put it in withing an hour or so. He sent me videos of what he was doing as well as constant updates along the way. There is NO REASON to find anyone else to work on this car for me anymore, as I know he knows what hes doing and is reliable and reasonably priced. Very Satisfied

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They responded that they were not able to assist me with the problem, but they put me in contact…read morewith someone that could assist me, I will refer to them for future work that I may have.

Great experience all around for a transmission fluid and filter change on my Mini Cooper. I…read moredropped the car off the night prior and dropped the key through the door slot. They called me the next day around noon pickup. Price was reasonable (sub $300 - which is way less than Mini dealership) and everyone I interacted with were professional, friendly and helpful.

Yesterday I stopped by Jiffy Lube because they had forgotten to reset my oil light after my last…read moreoil change. While I was there I mentioned I had smelled a burning rubber smell recently so asked them to check it. They said it looked like my transmission was leaking so they referred me to Cottman's. I didn't know they normally require appointments so I just went in yesterday afternoon and explained the situation to the woman at the front desk. The owner was in the back and heard what I said and told her I needed to be moved to the front of the line. If I truly had a leak it was extremely flammable so he wanted them to immediately check it instead of sending me away to come back later because there was a chance my car could catch on fire and he didn't want to risk that happening. A mechanic immediately came and checked my car. After their inspection they said I had a few oil leaks, it wasn't my transmission and I could drive it without risk of it catching on fire. They referred me to the mechanic next door since they don't fix oil leaks there. While I didn't end up getting anything done, I really appreciated their sense of urgency and concern. The inspection they did was free which was nice. If I have any transmission issues in the future (which fingers crossed I don't) I would absolutely come back here.

i called and talk with jeff made my appointment to bring my chevy trailblazer in to replace the…read morepart on my trailblazer that caused my check engine light on my dash to come on and stay on he fixed my suv very quickly he replaced the bad part at a very reasonable price i am a very satisfied and very impressed with jeff and with kelly they treated me very nice if you want your car,truck,or suv fixed right you need to bring it here to north gate auto service you will not be sorry you did i plan on bring my chevy trailblazer back here if i need any more maintenance or repairs of any kind i would give a rating of 10 out of 10 stars if i could

This is an honest place to get your car fixed. Good work and fair prices. They service and fix my…read moredaughter's cars, who are girls.

The best Mechanic!! I been coming here since 2006. He is great with anything and all my girlie…read morequestions. He replaced the engine in my Acura Vigor. Took care of my Passat and now my Hyundai Sonata... and all my cars to come. Sometimes his son will be here working and he is just a great as his dad. Honest man never rip people off.

I would not go here again, but they're getting 2 stars instead of 1 because the manager, Zach,…read morecorrected the pricing problem. If you go here, check every price carefully. Their pricing system does not match Firestone's website and there are no posted prices available to you when you are in the store, so you're expected to take their word for it on any price they want to give you. Even if the tire name on the invoice does not match the tires they installed on your car, you're supposed to believe them. Take in printouts or show them on your smartphone what the correct prices are for the specific tires they're installing. They will try to convince you that you are wrong about what is listed online, gaslighting you and treating you like you're crazy, so the burden is on you to provide proof. I had to send screenshots of the correct prices to their corporate office in order to get the issue resolved. Manager complained to me that if they get bad surveys, they don't get paid as much. Well, if you're overcharging all your customers, and only a few customers catch it, then that should make up for the difference in pay!

Do not go here at all, they had my mom sitting there for over 5 hours and didn't tell her they…read moreneeded a part from Raleigh until they started working on her car, she been sitting there since 9:30 am.