Daniel treats you like family and will go out of his way to ensure you are getting a great price…read moreand a reliable vehicle. We've purchased two cars from him and highly recommend.

I have been shopping around for the longest looking for a car.After 8 months running around I went…read moreto prestige automotive.I got my beautiful catalyst.I'm happy whatever I can thank you guys.One of the best people I found in chicago area

I have enjoyed both buying my vehicles from Mercedes St. Charles and having them serviced here…read more Be advised that if you pay by credit card. 2 percent added to your total service bill.

Terrible customer service. Mgr of used car sales is just terrible. They don't care about you just…read morethe money you have.

Thank you to Mr. Bob at Toyota for giving my 21‑year‑old son the best first car‑buying experience…read more Bob was patient, transparent, and truly cared about helping him make an informed decision. He let him test drive three cars, explained all the features, and provided real payment comparisons based on realistic credit and down‑payment options. We checked Honda afterward, and the experience was night and day. No transparency, no breakdowns -- just three random payment numbers on a sheet and pressure to choose one. Fees were inflated by more than $6K, and the salesman didn't even know what a bill of sale was. Bob earned our trust immediately. He spoke our language, understood why we wanted comparables, and even taught my son how to read and understand the numbers. Highly recommend Bob. Honest, knowledgeable, and truly customer‑focused.

My experience with St. Charles Toyota has been extremely disappointing and, honestly, one of the…read moreworst customer service experiences I have ever had with a dealership. The first time I dealt with the dealership, I was ready to purchase a 2026 4Runner SR5 and put down a deposit. I made clear that I was ready to move forward, but I was ghosted. They did not respond until the following day, when I was told the vehicle had already been sold. What made that especially frustrating was that I had just had twin boys and my family needed a second vehicle. I was a serious buyer who was ready to put money down and purchase a vehicle. Despite that experience, I decided to give St. Charles Toyota a second chance. I placed a deposit on another vehicle and waited more than six weeks for it to arrive. During that time, the delivery date was pushed back twice. Brittany McIntyre consistently failed to proactively communicate the delays, and I had to follow up to get information about what was happening with the vehicle. The delays caused me to lose the incentives that were available in August, and then the incentives that were available in September. Losing those incentives also increased the monthly payment I would have had on the vehicle. Despite the fact that I had been waiting more than six weeks for the vehicle, the dealership refused to make any accommodation for the incentives I lost as a result of the delays. My interactions with Joe Maloney, the dealership manager, were also extremely disappointing. He was consistently short and, in my experience, kurt when I raised the issue of the delay and the incentives I had lost. At that point, after everything that had happened, I decided not to move forward and requested my deposit back. Even that became unnecessarily difficult. The dealership demanded that I come in person to pick up the refund check. They refused to mail the check to me and refused to return the deposit by wire transfer. None of these requirements or limitations were disclosed to me in writing or communicated to me before I put down the deposit. When I was trying to resolve the deposit issue, Brittany McIntyre ultimately told me, "I'm not in today. You can call the dealership." After everything that had already happened, that was yet another example of the poor customer service and lack of communication I experienced throughout this process. The original deposit had been sent by wire transfer, and I had paid the wire fee associated with sending it. I am expecting to absorb that fee because it was not disclosed to me beforehand and I have not been told it will be reimbursed. What makes this particularly frustrating is that I gave St. Charles Toyota a second chance after my initial experience, and they ultimately made what should have been a straightforward purchase unnecessarily difficult from beginning to end. I was a serious customer with excellent credit who was ready and willing to purchase a vehicle, yet I experienced poor communication, repeated delays, lost incentives that increased my payment, no meaningful accommodation, and a difficult deposit-return process. This has been one of the worst dealership experiences I have ever had. I would not recommend St. Charles Toyota based on this experience.

I wish I could. give more starts to this review…read more I Had the best experience in my live here at Hawks Nissan In St Charles let me say Chris Palmer is the best he's there to work with you and get you in the car you want he's just a great guy and a gentleman I purchased a 2024 Nissan kicks and I love it and the finance manager is great Everything went so smoothly Michael Mc Mann Once again Thank you Chris plamer

I purchased a vehicle from this dealer which upsold me warranties for my vehicle. I am now having…read moreissues with the vehicle, and I would like to use the extended warranty. After reviewing the paperwork, they provided no information for the warranty company, but had no problem charging me the $2,800. After attempting to contact the finance manager Tod Craft whom sold me the warranty, I received no answer back to multiple emails and also had my email blocked. I attempted to contact the service department for help, but didn't receive a response from them either. Seems like this dealer doesn't provide any customer service after getting your money. I will never be a customer at this dealer again, which doesn't seem to be a concern to the business anyway.

(10/10 Experience!)…read more I recently bought a car from Saint Charles Chrysler Jeep Dodge Ram, and I cannot say enough great things about my experience with Bobby! From the moment we pulled up, Bobby was already outside making sure the car was spotless and ready for us to see. The entire process was smooth from start to finish. Bobby's years of experience and knowledge--especially when it came to Jeeps--really showed. Any question I had, he had an answer (or found it right away). When it came time to talk numbers, it was refreshingly easy compared to past dealership experiences. What stood out the most was that Bobby never felt like a "pushy salesman." Instead, it honestly felt like talking to a friend who wanted to make sure I was taken care of. He got all the paperwork done quickly and made the whole process stress-free. The dealership itself was clean, welcoming, and friendly, and together they helped me find my dream car--even if it was just a little over budget, it was worth it. If you're in the market for a new car, I would 100% recommend asking for Bobby. He's the kind of salesman that makes you want to send all your friends and family his way!

The service department is full of incompetent liars. I had my car in for a routine oil change/tire…read morerotation, and they gouged both my right wheels, then had the gall to tell me it was probably my driving. These guys are running a scam over there, the "pictures" they showed me of my car before they worked on it where super low res, and the angles of the wheels where blatantly steep looking down at an angel so severe, you couldn't see anything and they where claiming the marks were there when I dropped it off. Whatever you do, don't buy there and for the love of God, don't let those goons touch your car. If I could post a negative number of stars they'd get a -10. Gaslighters.

Love the oil changes at home but calling in to talk to someone is a challenge. Had people hang up…read moreon me because they don't know where to send the call This is ford, I'd expect better

Service center is terrible. I do not know where to begin. Calls unanswered, no return call to…read moreschedule a repair. Dropped off a coupon for the diagnostics- somehow that was lost, got charged full price. Was told vehicle would be dropped back off before I got out of work-wife had to leave early because they were HOURS behind. The Hawk out in Carol Stream is just as bad; we tried this location hoping for better. Just go to Hopkins in Elgin- helpful, polite, answers their phone!! Actually has parts IN STOCK so repairs can get done. Do yourself a favor- avoid HAWK.

I bought a 2006 Toyota Solara SLE convertible w/34.k miles. My wife and I flew from Dallas…read more(Lovefield) to Midway Airport (next to O'hara) to purchase the car and drive home. Thank you Shannon (Sales Manager) for picking us up at the airport. The experience was seamless. Great sales staff....very proactive and professional. We love our Solara and so does everyone else Would I do it again? Certainly! Be safe out there- "Buck"

I bought a Cadillac 2018 XTS from them and the service was excellent. They responded very quickly…read moreand I was able to close the deal the next day and pick up the car.. I would highly recommend them as they were not your typical dealer. Shannon and Jaxon were my 2 contacts

Don't buy from here , don't service here unless you want your car Damaged and then be ignored to…read moreget the car fixed but even if they do "fix" they will send it to a cheap Repair shop that will manage to bring it back in worse condition or with new damage . save yourself the time and headache because even if you work With the GENERAL MANAGER Greg he will ignore your concerns . the could care less

I purchased a brand new black SUV from them, and by the time the dealership finalized the sale it…read morewas past closing. They ran the car through the car wash and my salesperson agreed that I could return it later for proper detailing, so I returned within 30 days. Upon arrival at 11A, Frank in the service department, acknowledged the type of service to be done and they kept me waiting for 3 hours only to return the car in the worst condition it was horribly smeared all over. Moreover, the dealership finance department held my large deposit check for several weeks, hoping that it would bounce. I had to call the manager and tell him to process the check. My salesperson was wonderful but the rest of them are not. I don't recommend FOX GMC.

fraud fraud fraud Steve misrepresented the car to me had a fake appraisal for $47,000. The car is…read moreworth less than $20,000. He said the car was a beautiful cruiser. All I needed to do was fix the interior and the top and I could drive the car, the car frame braces and supports are completely rotted out. The sub frame and crossmembers aren't even connected there so rotted out Car is a death trap I was told . classic car culture in Los Angeles is all connected. This is spreading like wildfire so it's not going unnoticed out here. do not trust this guy and his wife or his company or anything to do with it.!!!!! Steve and his wife have no integrity just like the car tsold me !!!!

Wife found our Chevelle in an online advert on the dealerships website . She made contact and…read moredecided to purchase. They were very helpful with entire transaction and even helped us with shipping . Wife has been very happy with our new car.

By far the BEST SERVICE ever! Dave responded to our issues with our car with knowledge and…read moreexpertise. If anyone is looking for a service center, look no further. This is it!! We are so pleased with the quality of service from Dave and his team we highly recommend Auto Therapy in Geneva! Thank you again for all you do.

So far received an after hours phone call which David R did not have to do, I was impressed! He got…read moreme on the schedule for the next day to bring my older car in to address 3 major problems (told to me by my oil change place) .. I'm sure impressed by his response and to be continued