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    Lexus of Naperville

    3.7 (173 reviews)
    Open • 10:00 am - 8:00 pm

    Services - Lexus of Naperville

    Tire balancing

    Tire installation

    Tire Pressure Monitoring System repair

    Lexus of Naperville Photos

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    To update everything with the car.....its a p.o.s. and will not be driveable in the coming months. Jessie and kevin are thebtwo worst employees actually most of the staff has no integrity. When this car breaks down me and my kids will have no means of getting around. And no money to purchase another car. As i said before avoid this dealer. They never offered a solution unless it involved trying to take more money. And they actually still owe me money for refunds. Kevin said he adjusted the contract yet never lowered anything.

    Elya E.

    I am trying to find the right words to describe how great the service at Lexus of Naperville is! And it truly is! The sales assistant Salvatore Lala had been very attentive to all my requirements, patiently answered multiple questions and helped me to find the car which meets all my needs in a short period of time. Also I would like a words of gratitude to sales Manager Tony, who helped me close a deal. Overall, service and employees of Lexus of Naperville are above and beyond my expectations. Thousands of thanks! Elle

    Infinity QX80
    Matt K.

    I have bought many cars in my life from many dealerships and I have to say this was the best experience I have ever had buying a vehicle. They were honest straightforward and the process was done very quickly. A big shout out to John my sales person, very professional and kind. Also another shout out to AP the business manager that did the financing. Both made the experience very pleasant and the sales manager was also very helpful when we ran into a small bump. I would highly recommend this crew you can trust them and they deliver a great product.

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    2 months ago

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    4 months ago

    I'm so happy with my new Lexus! The team at Lexus of Naperville was outstanding. Thank you Alex and Jorge.

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    2 years ago

    I never found the SUV I was looking for. I moved on. The follow through on requests is not there.

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    6 years ago

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    3 years ago

    Excellent service department. Thanks Mike and Lexus of naperville team for taking care of my family's vehicle.

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    Page 1 of 5

    Ask the Community - Lexus of Naperville

    Review Highlights - Lexus of Naperville

    “I want to say big THANK YOU to Sal Lala and Victor helping me with all my questions through the buying process.”

    Mentioned in 5 reviews

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    Napleton's Valley Hyundai - Mr. Arturo Alcala, respective and helpful gentleman in service department

    Napleton's Valley Hyundai

    (354 reviews)

    I had an issue with my Elantra stalling on the expressway. After contacting 3 dealers, Napleton's…read morewas the first and ONLY local Hyundai dealer that had the courtesy to return my call to book my appointment (other dealers just sent multiple robo-texts). They were able to make sure I got my car in first thing in the morning the next day. From the minute I pulled my car in, Diego treated me with courtesy and respect, made sure I understood any warranty or recall work that could be done for no charge, and made sure that I had a ride back and forth from the dealer. I received progress texts during the day, and the minute the car was done (for the price that I figured it would cost), I was notified I could pick the car up. They didn't try to upsell me anything, they made a couple of simple suggestions about things that might need to be addressed soon.The car had been washed and vacuumed as well. I read SO many negative reviews on here regarding this dealer that I was admittedly nervous. My experience could not have gone better!

    Very disappointed by salesman and dealership after Jordan Kabranov could not find the time to help…read moreme, after spending the day driving up there to buy a car off internet. he passed me on to the next guy I new I should have walked then, everything he said was a lie. I will never buy a car from Napleton's again. My concerns have been not been fully resolved you guys have done nothing why would you think they were resolved. Called several times no help or owner at this number. Look up action taken by FTC against them in 2022.

    Enterprise Car Sales

    Enterprise Car Sales

    (34 reviews)

    Bought a 2024 Audi A5 in June, 2026: Here's my experience:…read more POSITIVE Saw the car I wanted on their site and because the make, model and color would be snapped up ASAP, they grabbed it right away and it was transferred from another city/state within a week later. At my request, they held it for me for 5 days until I could get there from my home 90 miles away. The salesman was nice, personable, accommodating and answered all my questions. He should get a better job elsewhere. The car was in pristine condition - inside and out. They attached one license plate for me and gassed the car before I drove it off the lot. As I'd been renting a car from Enterprise, I was able to drop it off there (different location from the rental origin) without an extra charge. NEGATIVE They will push the warranty, even if it includes flirting shamelessly! It could be that I was in a hurry, but they should have attached the second plate. Now I've gotta pay someone to do it - I'm not handy. I was paying cash for the car which at first, I going to do via wire transfer. However, telling me it would take a day for their "corporate office to receive the wire transfer", they wanted me to do the wire the day BEFORE I was scheduled to pick it up. While I was 95% sure I wanted the car, I'd only seen it online and I wasn't about to pay for it until I'd seen it in person and test drove it! It's 2026, folks and wire transfers are immediate! Don't test our BS meter. I paid by cashiers' check instead. Also, because I wanted to get miles on my credit card, I asked to put $10k of the $34k+ cost on it, but $5k is the most they'll let you put on a card (obviously, they want every opportunity to finance the cars they sell. One day soon, someone's going to challenge this in court and win). They wouldn't even let me put the warranty (which is a separate purchase) on my card. (the two points above are likely not under the salesman's control) Finally, and the most disappointing part of the experience: Once I bought the car, I immediately drove it to a mechanic I'd made an appointment with to have it checked out. They spent several hours inspecting it and told me that Internally, it was all good. BUT, while it was up on the lift, they saw it had been in an accident: the passenger door on the driver's side had been replaced and cheaply done with 'Bondo'. Sure enough, the paint doesn't exactly match. No accident was reported on the Carfax report. I called Enterprise Car Sales to discuss this with them and the dealership manager said: If it's not on the Carfax report, we don't have to tell you about it and we're not responsible for it. FYI: Don't trust a Carfax report.

    These people are full of shit. They lied over the phone, just to hit my credit and ask for $5,000…read more They talk shit about other car dealerships, but they're doing the exact same thing... Pathetic experience. Very undeserving. Negative five stars.

    Toyota of Naperville - One happy 16 year old.

    Toyota of Naperville

    (410 reviews)

    Great customer service. From start to finish, a great experience. This is our second car from this…read moredealership, and both times our Sales Consultant Mike Beck provided us with great no-nonsense service. What more can you ask for...a great automobile AND great customer service! Highly recommend Toyota of Naperville!

    To begin, I bought this car brand new at Toyota of Elgin, but every time I go in for a simple…read moreservice, they give me a dozen things it does not need and make it imperative that I have them done asap plus do not check for what I want done. And, the service check takes forever (think 2 hours on a Saturday): 1. New tires (I went elsewhere for half the price, but that place told me i had at least another year on the old ones, so I was switching them out early) $2500 at Toyota ($1130 for four locally, better brand, original equipment). 2. Brakes: they did not check them even though they said they would. Instead tried to sell me a front caliper cleaning $117, rear caliper $117 nope. What I did need was the supposedly free brake check that they "forgot" to do. At local shop, told I have 80% wear left. Free check. 3. Rodent Deterrent -$303 nope don't need that. I use bait boxes in garage. 4. A/C Heater Cleaning $205 nope, don't need that 5. Fuel Induction Clean $299 nope, don't need that 6. Wheel Alignment $159 nope, don't need that 7. PCV Valve Replacement $142 huh? 8. Brake Fluid Exchange $267 yes, local shop said I could use that but they charge $140 9. New rim (it's a large scratch, who cares) $994 So, I came in for a brake check that they forgot to do, windshield wipers, and a tire check, and they wanted to charge me $4143, but I got out for $77 for the wipers and what they termed a "basic car check" that does not include checking brake pads. Who can afford this larceny? And, how can a "basic car check" not include the size of the brake pad remaining? My car has 35K miles on it now (it had 33467 at the time of the Toyota basic car heck). Guess where I'm not going back to today, now that my car keeps saying I need the oil changed? And, how do I need the oil changed when it's only been 2000 miles. I'm guessing that's because it's been 6 months. So okay, that's fine, I had it done locally for $95.00 and $38 to rotate my almost brand new tires. At least Pinnacle will do the brake check for FREE. Note that terribly damaged (not) rim in the photo on back tire. If you buy a Toyota, do not have it serviced at Toyota of Naperville, unless you like throwing cash out the window.

    Lexus of Naperville - car_dealers - Updated September 2026

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