I had my SUV serviced here and everything went well. Ethan was very thorough and explained every step. He did not try to upsell anything which I appreciated. I decided to use a loaner since my service was estimated to take around 2 hours. The loaner was basically the same as my SUV which made it easy for me. I didn't spend anytime trying to figure out what was where, etc. Just as Ethan explained - my car was done within 2 hours. All was great! They also ran my car through the car wash and filled up my gas tank, free of charge. This location also has a small complimentary cafe. They have coffees, foundation drinks, bottled waters, and a few snacks. read more

Lexus of Naperville is, by far, the worst dealership I have ever done business with. The finance representative who processed our lease: I believe he said he was a former Nissan employee--was, in my opinion, extremely unprofessional and incompetent. He appeared to be upset with my wife and me because we did not want to purchase any of the packages or accessories he was offering. This was evident from his swearing and from making assertions that I felt were both unprofessional and unwarranted. Although we specifically asked that the vehicle be placed in both of our names, he only put the vehicle in my wife's name on the title, despite running a credit check on both of us. Both of our credit scores were in the low- to mid-800s. More recently, we were at the dealership for service on our vehicle. While we were there, I asked one of the salespeople to show me an RX 350. Since it was a hot day, the salesperson literally stood under a tree in the shade while I walked the lot alone. I found this to be extremely disappointing and not at all the level of customer service I would expect from a Lexus dealership. On top of that, in our experience, it can take several days to a week just to get an appointment for something as routine as an oil change. You may want to take these experiences into consideration before purchasing or leasing a vehicle from this dealership. If I could, I would give Lexus of Naperville zero stars. That said, buyer beware. If you decide to do business with this dealership, I strongly recommend proceeding with a great deal of caution. These are my personal experiences and opinions. I encourage others to do their own research and form their own conclusions. read more

We had a service call this weekend, and Colin and his team provided us with excellent service. They were professional, responsive, and very helpful. We really appreciate their hard work and excellent service. Thank you very much, Colin and team! read more

I purchased a car and I love it still !! After 6 years I have not had one single thing go wrong with my SUV !! read more

Was a loyal customer , asked every year from 2022 , 2023 , 2024 , 2025 , 2026 to get a bespoke LC 500. Never was told of a list they brought up later , never asked for a reservation amount , nothing. Introduced me to some guy that was their special order king and never heard from him. So the exact car comes up ... did they reach out to the loyal person that bought multiple cars from them ... nope. Totally disloyal location. As an enthusiast and someone that bought multiple cars and only now a magical list appears to either explain they have no clout with Lexus or they marked it up way past msrp but whatever it is , is is fishy. Then. Lots of stories about how this year allocation was tight but been asking for years not just this year. They did try and sell me a car they took to golf courses and was scratched up but since it wasn't titled was "new". All my next purchases go to different dealers or even maybe time to dump this brand completely. read more

My husband and I had a great experience working with George DeVries who worked flawlessly to get us our 2026 RX 350H. We wanted a color combo that wasn't in stock anywhere but with George's help we only had to wait 6 weeks for it to come from factory in Canada. This is a very classy dealership! Coming off of a horrible experience with a Lincoln dealership up north, this was a breath of fresh air. So Lincoln lost a sale and Naperville Lexus got one. read more

Kevin manages the whole place so well. He was more than kind, fair , and welcoming. I would trust him, as well as his car salesmen. I worked with Ray, who is superb at knowing everything about every car, SUV on their lot. ( plus he put up with me biting my fingernails off for a good hour while trying to make a decision between two Lexus's. ) These guys are genuine. You know you can trust them. Pushy? Not a bit. Not sure if I'm allowed to say how I feel about McGrath, but Naperville puts them to shame. Drive the extra 20 minutes to Lexus of Naperville and you won't regret it. read more

I'm so happy with my new Lexus! The team at Lexus of Naperville was outstanding. Thank you Alex and Jorge.

Kamel Z and George D were great to my wife and I for our 2026 IS f sport purchase. Smooth, low pressure and so supportive. I'll be back for another car soon, thanks again Lexus of naperville. read more

To update everything with the car.....its a p.o.s. and will not be driveable in the coming months. Jessie and kevin are thebtwo worst employees actually most of the staff has no integrity. When this car breaks down me and my kids will have no means of getting around. And no money to purchase another car. As i said before avoid this dealer. They never offered a solution unless it involved trying to take more money. And they actually still owe me money for refunds. Kevin said he adjusted the contract yet never lowered anything. read more

Lexus of Naperville - Car Dealers Near Me - Naperville, Illinois

we recently bought anew RX350h and were stymied with the technology in the car. Our salesperson suggested we meet with Michael Comer a Tech support specialist. We did, he met with us for over 2 hours and went over everything in the car. I can't begin to say how wonderful he is. We really couldn't appreciate the car's potential with out his help. John and Beverly Forbes read more

My experience with purchasing my UX was exclusively amazing, Maybe I was lucky, the sales were friendly and not pushy. Shout out to Atif I had been to multiple dealership and this is so far the utmost friendly accommodating not intimidating he made me the happiest first time Lexus buyer for myself excluding my family :),, been Ford all my life :) They corrected my issues, Eddie Padilla from after market took care of my UX and my issues right away, shout out also to Valerie from warranty. They all smile and good customer service the only say is that the cashier who took care of me today was rude, OVERALL worth the 40 miles just going there, Lexus Naperville took care of my needs and issues quick :) read more

Service was outstanding. While I was waiting for my car, I noticed a cafe inside and the two ladies that were working there were nice and friendly. They offered me a beverage and some freshly made cookies. This experience a nice way for me while waiting for my car. read more

This is for the service department. I made an appointment online for 1:00 for an oil change. I received an appointment confirmation via text and on the day of the appointment I received a reminder text. When I arrived at 1:00, the check-in person couldn't find my appointment info, and I was asked to go to the waiting room and someone would get me. I waited 10 minutes, and then talked to Mike Vestuto. He looked at the messages on my phone, checked his computer and said yes I had an appointment. At this point someone came out and got in my car. Mike said it would be 45 minutes to an hour, 2:15. At approximately 2:15 I received a text with a video of my service inspection. The voice on the video said "Here's what your filters look like, and I will now do an oil change." I went in to talk to Mike again, and asked him what was going on. He checked and said the oil change had been done, and the car would be ready soon. We did some paper work and at 2:35 the car appeared. We bought the car new from this dealer, and have been having it serviced here for 7 years. This is our worst service experience to date. We expect better service from Lexus. read more

I am trying to find the right words to describe how great the service at Lexus of Naperville is! And it truly is! The sales assistant Salvatore Lala had been very attentive to all my requirements, patiently answered multiple questions and helped me to find the car which meets all my needs in a short period of time. Also I would like a words of gratitude to sales Manager Tony, who helped me close a deal. Overall, service and employees of Lexus of Naperville are above and beyond my expectations. Thousands of thanks! Elle read more

Lexus of Naperville - Car Dealers Near Me - Naperville, Illinois

We had a nice salesman, but the service records, service announcements and service staff made so many errors that we go up to Schaumburg now. read more

Tiffany was so sweet and nice. Answered all my questions. I bought my car from her and I love it. I told all my friends and family about her. I highly recommend asking for her. read more

Although I bought my car from a different dealership (Actually.. far far away), it has nothing to do with the sales department nor did I even start my search with them. However, when I purchased with used 2017 IS300 CPO, I received 4 free services over the course of 2 years in addition to other Lexus standard CPO deals. Last week, I finally used up my last service and I must say that I am very impressed with this dealership. The process of getting my car serviced is very seamless. There are clear markings of where to enter your car (which is on the east side of the building, facing the main road). Once you enter, you will get a free alignment as your car is driving through the building. You pull up at the other end, and someone will greet you right away at your door. I have been to other dealerships, IE: Ford, Mitsu, Mazda, etc, and Lexus currently wins for the best customer service that I have ever been with. They will ask you more about your car and what kind of service you are doing. You give them your key and off you wait in the waiting room. This is during COVID years so they always had a bottle of hand sanitizer, mask, etc at the door waiting for you. In fact, they have them all over the place especially hand sanitizer. You enter through the door and are greeted with a wonderful waiting area. It has plenty of seats, about 4 or so big-screen TVs on various channels. In the back left, you will be greeted with a cafe, coffee, sodas, etc. Every now and then, someone will walk around to give you warm cookies. I have been to dealerships where their waiting room is the size of a typical bathroom or so, but this feels grand. During my 2 years here, I have met a lot of their service advisors and I do not have anything bad to say about them. They are all very nice and friendly, and easy to get a hold of if you need to call. This location is great for keeping you updated about your car and recommends other services shortly to watch for or current issues. I have never felt pressured to do anything or buy anything extra. After your car is completed, they will wash it and bring it out to you. And off you go. Great service, friendly staff, and a nice car wash. There is nothing more you can ask for. Normally I do most of my maintenances myself at home, but I will gladly come back here for any services that I am too lazy to do or do not have the typical tools to do. In fact, it is almost time for me to buy my wife a brand new car (typical.... I get a used 2-year-old car while she gets a brand new one....joys of being married, I suppose haha).. we might have to come back to find her a nice new Lexus soon. read more

They want to charge us $107 to look at problem with our car that is under warranty. That makes two problems in a month as we looked to trade in our Lexus car and their trad-in-value for my car was significantly less than what we were going to get from the BMW dealership across the street. I highly recommend going to a different dealership for both a new car and warranty. read more

Whoever the worker is that comes in first thing in the AM is a horrible and miserable person, they will threaten you and intimidate you with false information and harass you about using the public charger and ask you if you own the property LOL misinformed people make me laugh, you really made my morning "cAlL tHe PoLiCe" put up gates karen, take your charger off of public property and a app that allows me to use my membership to access it! I feel bad for whoever has to deal with him everyday, sad sad man. Lol! Thanks for the full charge! read more

I have bought many cars in my life from many dealerships and I have to say this was the best experience I have ever had buying a vehicle. They were honest straightforward and the process was done very quickly. A big shout out to John my sales person, very professional and kind. Also another shout out to AP the business manager that did the financing. Both made the experience very pleasant and the sales manager was also very helpful when we ran into a small bump. I would highly recommend this crew you can trust them and they deliver a great product. read more

Lexus of Naperville - Infinity QX80 - Car Dealers Near Me - Naperville, Illinois

My husband and I started our search several months ago. We first visited the Lexus dealership in Westmont. Although we saw the RX350 that we liked, we decided we didn't want to go over our budget. Since they didn't have any NX models, my husband reached out to the dealership in Naperville to ask about their inventory. He spoke to Sal and was very impressed with his calm and professional demeanor. We were also contacted by Tony, whom we later found out is one of the managers and works along with Sal. We immediately liked the camaraderie. They made us feel like part of the Lexus Family. They didn't pressure us or give us any of those annoying sales pitches. It was just simple. Tony called us on a Monday to tell us that they received a Black on Black Lexus NX350. We went to see it and test drive it and we immediately knew it was a match. On Thursday of that same week, we finalized the paperwork with AP in the finance department who also was incredibly personable and engaging. Tony retuned when we finished signing the paperwork and was genuinely happy for us and thanked us. It didn't stop there, they called John who was going to walk us through all the features of the car. Wow, a lot to learn! But John was friendly and very patient. He didn't rush us; even though it was 9:30pm when we drove off. As you can read, this was a incredibly positive experience from the first point of contact to the very end. They are THE BEST sales professionals we have ever encountered. We want to thank our new Lexus family for the amazing experience. Kudos to the entire team! With Humble Thanks, Frank and Aida Cruz - proud owners! read more

Lexus of Naperville - Car Dealers Near Me - Naperville, Illinois

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I never found the SUV I was looking for. I moved on. The follow through on requests is not there.

We were extremely interested in 2 vehicles, but quickly learned that they do not negotiate. They call this gimmick "no hassle" buying. Interesting concept. They set the price not only on their vehicle, but on the trade as well. No negotiation. I am not sure I understand or can even comprehend a one-way deal model and why anyone that would participate in a screw job hiding under the cover of "we are here for you." My recommendation is that if you are a planning on spending 30, 40, 50K on a vehicle, find a place that understands the art of a business deal, unless you a sucker. read more

Hi. My name is Yervand. I been there couple of days ago. They are the best . Working very organized and very fast. If I have to buy Lexus in future I am sure always from this dealer. Thank you so much read more

They are charging 8-10k over MSRP. I brought that information to Anthony Logino and explained that Lexus's website MSRP is 53k and they're saying Lexus Naperville's MSRP is 58k all he can say is that it's because of an inventory issue. Was not able to help but suggest to go kick sand . read more

Very bad experience with this dealership! is all about being a human and having respect! all this is not about this dealership, they will smile you in the face and they will lie to you for their convenience, they kept my car for three weeks, telling me that everything is OK and there is no blue smoke at the cold start, and that everything is OK with the car and nothing to worry about, the car got only 24,000 miles and it's still on the warranty, they refuse to see the problem and they don't want to fix it, when you will wan to buy a car from them they will be your best friend, when they will have to fix a problem on the warranty they will refuse and kick you out from the dealership parking lot!!! they don't deserve even one star!!! read more

Excellent service department. Thanks Mike and Lexus of naperville team for taking care of my family's vehicle.

We have been buying Lexus cars from Lexus of Naperville for almost twenty years, when Lexus was just starting to make a US appearance. During that time Rick Van Pelt has been the only person on the staff that we have worked with. He is so helpful and thoughtful. He always guides us to the exactly right vehicle and assists us whenever of lease is up. Doing business with Lexus of Naperville is a real pleasure thanks to Rick. The dealership is spotless and comfortable and quiet. A nice place when you have to wait for your car. Highly recommend Lexus of Naperville for your next Lexus purchase. I just picked up my new RX yesterday and the whole experience was painless and fun. Nevermind the fact that the car is superior. read more

I choosing to write a review, something I would normally not do... I feel like I have to share my story though, as I am in complete shock as I write this. My experience with Lexus of Naperville, and more specifically the General Manager, Eric Matway, has been no the oddest interaction I have ever had with a dealership. I will forego the start of the deal, where they admittedly were less than upfront about a few key details I was inquiring about. This being a car I am purchasing sight unseen, from Arizona, there were a few points I wanted to iron out, and that's where the madness started. Alas, we moved forward... Contract signed, funds from USAA sent, and confirmed received by the dealership... The funds were sent via ACH, as stated by USAA, and personally signed and agreed to by Mr Matway, the GM, per the dealers funding request. This is where things take a more, almost personal turn. I received a call from Mr Matway, and he let me know that they do not accept ACH draws as a form of payment for vehicles. I then spoke to USAA and was able to verify a check could be overnighted, if ACH was returned. His reply was that they would not accept any checks from USAA, they will only accept a bank wire?! This was a certified used Lexus, nothing fancy, possibly the cheapest car on the lot. They made sure to treat me as if I owed THEM something for being interested. I had much higher expectations for Lexus as a brand, choosing to work with someone as small minded as Mr Matway was a poor decision. In speaking not only to USAA, but several other corporate Lexus dealers in my area, this is completely abnormal. Mr. Matway has no one to hold him accountable, and that is unfortunate for Mr. Wolf, and his family of dealerships. Lexus of Naperville is not a business I would EVER recommend anyone to frequent if at all possible. The unprofessionalism literally cost me 400$ in a cancelled trip to pick up my vehicle. Thanks for reading! read more

Love this place, especially Michael Pirelli in the service department, who goes above and beyond exceptional service! He is a very valuable asset to this dealership! I pass by many Lexus dealerships between my office in Indiana and Lexus of Naperville, but the drive is well worth it! Thank you, Michael, for your integrity and honesty when you're taking care of my car and my safety! read more

I had been dreading the process of buying a new car for months. I went to Lexus of Naperville and met Sal. He was very professional, patient, kind and helpful throughout the entire process. He answered all my questions and taught me all I needed to know about my new car. The process was easy and Sal was an absolute pleasure to deal with throughout the process. The financial person was helpful and so nice. I love my car!! I highly recommend this dealership and ask for Sal! read more

2/28 Update: the dealership worked everything out with my mom and a deal. Thank you. They are not honest and transparent. We dealt with a salesmen named Brent. I realize they have low inventory. However, Brent found my mom an RX and we worked out the numbers and a pick up date. Mom gets a call. The car is sold. No, they found someone that would pay more. Well, Brent found another RX. Mom gets a text that the car is sold too. Why didn't he check the availability before promising cars to customers. He told mom three times he wasn't running her credit. After we left my mom got an alert. He ran the credit. These are dishonest and fast talking sales people. We are a Lexus family. They will never get our business. read more

So I haven't purchased yet so this may need to be adjusted to account for the complete process to include the sale of the vehicle but so far so good! I was met by Dan Foster when I came in. Honestly, I came in ready to be like "I'm just looking!" and keep the sales people at arms length but I didn't have to with him. He was very nice, super knowledgeable about the vehicle that I looked at, and the best part about him was that he was so NOT pushy AT ALL. He let me ask a million questions (and I really did ask 100000 questions) without feeling rushed, feeling like he was pushing his own agenda, or making me feel like he was annoyed. He also made himself available for us when we were short on time so that my husband could come in a test drive the vehicle. My first visit I brought my kids with (I didn't have a choice- not ideal) and he never was bothered by it... he let them get into the vehicles and allow them to just be excited kids. I told him that I wasn't looking to buy for probably about a month or so and also told him that this wasn't the vehicle I had had in mind for purchase and his demeanor never changed and he simply told me that if I give him enough notice that he could like get whatever vehicle I was looking for w the options that I wanted. Frankly, I had not had the greatest experiences in the past during my vehicle purchases so my expectations were low re: the sales folks so I honestly planned on being on guard and ready to put up a fight w the sales person pushing his own agenda. I was very pleasantly surprised and hope that if we choose Lexus for our purchase that it continues in this way. We haven't picked out the vehicle we want to purchase yet but Lexus of Naperville so far has been the best experience so far between all the dealerships that I have been to as it relates to the knowledge and bedside manner of the sales person and the overall experience. Vehicle shopping is hard. It's a big decision and you're spending so much money so it takes time and I'm glad to know that there are actually dealerships that seem to understand that and are respectful of their customers. Vehicle shopping would be so much nicer of an experience if the sales people were as nice, polite and considerate of the customer's wishes (not calling all the time, being pushy, etc.) as Dan was for me. Very happy so far! read more

Adding to Nick's already impressive portfolio, here is mine.. I've been in the Lexus family for a number of years and after a short stint of shopping around online, I actually on a whim decided to purchase my first ever 'new car'. Lexus of Naperville was one out of two in my area that had the exact color option and packages/trim that I was interested in. Anyone that knows anyone that knows me, can understand I am quite OCD to the details and it's always the little things that matter. My inquiry was responded to by Nick by the very next business day (I inquired online via Saturday or Sunday after hours). I went in on a Monday morning and within 2 hours, I was outside with a new car. The sales experience couldn't have been anything "less" than that - it wasn't sales, it was the build of a new relationship. Never once did Nick or the finance team try to pressure or annoy me into purchasing anything I did not need nor want. Sure, they did bring up a few items that may pique my interest but that was it. Shortly after my purchase I did notice a very light scuff in the interior, this was remedied immediately and I also have to give my hats off to the service department for their quick and accurate turnaround. This may be the start of a new relationship and I'm proud to say it started and was first earned by Nick. Lexus of Naperville has a top notch relationship manager in their ranks, I hope he is going to stay with continued success. read more

I cannot recommend Robin and AP enough. They both took such great care of me when I was buying my car. They both actually took their time, were interested in what I had to say, spoke to me and I felt like I was being heard! Robin made the car buying process so easy and calm. AP went above and beyond during the financing part. They made it such an enjoyable expeirence and I highly reccomend buying your car with them!!! Highly satisfied! Thank you both!!! read more

I have purchased 3 Lexus recently and have given Naperville Lexus the first shot at my business each time and each time they have failed miserably. This last deal was really frustrating as the sales manager and sales person discussed this with both me and my wife. I heard all about how they wanted to earn our business back, the free car washes (really) and jiffy service. But the bottom line is what got me only discounting the car $1500. We ended up going to McGraph in Westmont and were very please with our deal which saved us over $3,ooo ADDITIONAL dollars. Needless to say we will not be going back to Naperville again to purchase a new RX350. They also had false advertising regarding top dollar for trade in which turned out to be false. Save some time and go to where the deal is. read more

We walked into the dealership and saw three cars on showroom floor and 3 men who seemed to be employees. Not one of them acknowledged us. We looked at the three cars. Two of the men were talking to each other and the other was on a cell phone. Too bad for them - we were cash buyers and could have purchased a car that day. We won't ever go back there again. read more

Yesterday night we bought our first Lexus GX460. The sales process itself was pretty smooth, maybe because I went to check the vehicle a night before and then emailed our salesman all requested paperwork before coming to sign the contract. Was a little disappointed that when we came to the dealership with my wife yesterday we was asked to sign some documents right away without seen a car even everybody new that this is gonna be her ride, and she never saw it. I know - it was dark and rainy outside and they should of bring the vehicle in, but never did. Finance manager did a nice job and we ended up buying some warranty on the truck, even it was in good technical condition- but it still was previously owned. After signing the contract we've been offered to transfer all the belongings from our trade in vehicle to the new purchased OUTSIDE ! 8pm, rain, wind... After we refused to do so, salesman had to bring the car in. Now in the good lightening we understood why they were always keeping it in the shade: - tan carpet and floor mats were very dirty. - a lot of scratches all over. - light color seatbelts are so stained and greasy that I thought before that they were black. I get it! We are buying pre-owned vehicle, but we are buying it from the Lexus dealership! They could clean the vehicle nice so it would be no shame to put it under one roof with a same brand. Unfortunately this is not all. This morning my wife got a ticket for parking on the street by her office without a city sticker. As we found earlier the old sticker was never transferred on the new car. After I called dealership to find out what was the reason - I was rudely told by the manager that this is not their responsibility to do so. OOOOK, but please why didn't you at least tell me: "Hey listen Mr.Max we transferred your license planet only the windshield sticked you should peel off and put on your new car". Or at least: "sorry we missed it, but we will mail it to you shortly". Please... Right now we are still exited to own a new vehicle. And no matter the experience still looking forward to enjoy our first family trip... Dear managers! You should not let the brand like Lexus appear in situation like that. Next time please be little bit more professional and have some respect to the people who are leaving your dealership after signing 40K+ bill. Best, Max Ryabchun read more

Lexus of Naperville - Car Dealers Near Me - Naperville, Illinois

Rick VanPelt is our absolute favorite dealer and we can't wait to be back! He helped us find the perfect car in two e-mails and one visit to the dealership. We are so grateful that he helped us find it! He is kind, responsive, courteous, helpful, honest, straightforward, fair, and an all-around great guy. I know my husband is looking forward to being back when we need to replace his car. We can't thank you enough, Rick!!! read more