This was a nice spacious store. Men's and women's apparel sections were clearly separated. Apparels…read morehad lots of product types, colors and sizes. The accessories had two different racks. Winter items were in good numbers. But the backpack section didn't have much inventory. The shoes display shelves were pretty empty. Prices were similar to website, little bit higher as all Lulu items are. They had fitting rooms available too. Associates were available in the area and around the floor assisting customers. Checkout line was moving quickly too. Overall it was a nice store for mostly apparel and winter goods.

A lot has changed since I first reviewed this Lulu location back in 2015. I've become a parent,…read morehave adapted to working remote, and they moved their location to a bigger and IMO better location on the Plaza. I mention becoming a parent because any pregnant woman will tell you that Lululemon Align leggings are FIRE when your body is going through all kinds of changes and I have to say that even in my post baby body I'm still pretty hooked on them. All that to say, I'm a fan. I've been a fan now for years and I have some leggings that I'm going on my tenth year with, so I think for the price and the comfort they tend to hold up pretty well. Now onto this location. I love that they moved. The old spot was small-ish, and not really conducive to browsing. I popped into this one a few times recently, first on my birthday to browse and really enjoyed taking in the sales, and trying on some things, finally settling on some great sweaters. I was really relieved to find that the salespeople working nowadays were such a breath of fresh air from the visits I made ca. 2015. They were people of all shapes and sizes, and they were friendly. I hadn't been into a Lulu in some time so I asked the woman working the floor if they still did repairs as I had a pile of old leggings that had tears and holes that I was hoping to get stitched up at some point. She told me that they stopped that policy but that they do exchanges in most situations if they don't hold up. I was honestly flabbergasted as that seemed almost too good to be true. Needless to say I went home, packed up all my old leggings that had holes and came back a few days later. Now, when I came back there were different sales people on the floor and while they were all very kind, they lacked the confidence the first woman had about me getting these exchanged. They agreed that they had this policy but TWO of them spent a solid 5-10 minutes lecturing me on how to care for my leggings properly. It was almost as if they didn't believe me that I do follow the care instructions (because I do), and that I haven't been a customer for a decade. At the end of the day I got all but one pair exchanged, and they take detailed notes now on which ones you exchanged, why, and add it to your file - I'm assuming so you don't do this a ton. Overall I'm glad I was able to get them exchanged and it certainly extends the life of a product that is still very pricey for what it is. But, I'd honestly rather they bring back their repair policy. I would have been just as happy getting my pants repaired without all of the lecturing and shaming that they put me through just to honor their own policy. I reiterate that they were overall nice and not mean about it, but it definitely made me feel like I was doing something wrong, when I'm just trying to use their product as they intended, with the guarantees they commit to with their performance.

Kaitlyn truly saved the day! My nephew had a soccer game at Swope Soccer Village and realized he…read moreforgot his cleats. After trying several sports stores with no luck, we called Famous Footwear in Lee's Summit. Kaitlyn answered the phone and went above and beyond--she checked the clearance section for me and found the exact size we needed (a youth 3 in turf cleats!). She kindly held them for us, and when we arrived there was no line. We were in and out quickly, cleats in hand, and only 2 minutes late to the game. What could have been a stressful situation turned into such an easy fix thanks to Kaitlyn's great customer service. Huge thank you to Kaitlyn for making our day so much easier--you're amazing!

Staff is either inattentive or rude. I gave a greeting to two folks and I received an inaudible…read moregrunt in return both times. I was ignored at the cash register twice in a row. I was not acknowledged until both staff members walked away from the register and I was left standing with an arm full of shoe boxes and no assistance. I was in full view of both staff members. I'll be using a different store for shoes from now on.

Manager was rude and slightly sexist, the store was dirty and the manager and employees were vaping…read morethe whole time.

This store is my daughter's absolute favorite. Now it's turning into mine. The Customer Service is…read moreABOVE AWESOME, Geoffrey one of Zumiez associates has been a tremendous help, assisting my daughter in finding what she likes & checking on her while she trying on clothes, getting the sizes she needs.....just exceptional. Grant was also helpful in assisting my kid with the Vans apparel. Thanks For a great shopping experience!

I have gone to Soccer Master for many many pairs of cleats and other soccer gear, and always had…read moresuper friendly service. The woman working today was so unfriendly, and acted like helping us find two pairs of cleats, a soccer ball and some shin guards was really disrupting her day. She glared at my daughter for juggling the soccer ball to make sure she liked it, and pretty much refused to engage in any conversation about what we were purchasing. I shop here because the people who work there always seem so excited to suggest products, and genuinely love soccer. Today the store felt totally unwelcoming.

They need new customer service reps. There were two girls there working. One on their phone and the…read moreother on their laptops. We waited for someone to help us. They were completely unaware of the people coming in and out. We went here because we heard great reviews. This is a place I will never recommend.

This outlet location is almost as user-friendly as a regular stride-rite location, but with better…read moreprices. You can get real shoes for your young children here.

I did not know this place existed after trying 4 other stores for shoes…read more If you go to shoe stores you'll find that most places cut off kids shoes from velcro at size 10. When your son is almost 4, not yet ready to learn how to tie shoes, and can wear an 11-12 what do you do? This is the only place I've been recently which has a great kids shoe selection and understands this. We bought two pairs in different sizes.

Just browsing to see what's new out and Leslie greeted us and providing info on croc styles we were…read morelooking at. She was very friendly and helpful

Horrible service. Rude workers. We were nothing but kind and respectful, barely spoke, and looked…read moreat shoes minding our own business. Next thing we know, a worker comes bombarding us about the shoes we are looking at. The nicer of the two workers, which is a LOWWWWWW standard for this place, comes over with two different pairs of shoes that we didn't ask for. The worker then proceeds to completely leave us alone and help other people at the register. That's when the nasty worker came up to us unannounced and started SHAMING our feet and our decisions in general. Saying things such as "I think you're the problem, not the shoes", talking down to us as if we were illiterate toddlers. They proceeded to snatch the shoes off our feet and take them to the back before we could even say if we wanted to purchase them or not. Which we would have, but the business was so bad we took it elsewhere. I do not recommend this location whatsoever. Take your money elsewhere.

I have been there twice this week. First I had to buy some shoes since I didn't expect to be here…read morein KC as long as I have and only came with some flip flops haha now I've been wearing black and white checkered slip on vans for over 20 yrs. Of course not the same pair but you know haha Now those have always been my go to shoe. I've forever been too lazy to tie my shoes, that and Spacoli was my idol as a kid but this time I wanted something different. I also wanted to try out their comfort style Vans!! I needed some bounce in my step!! The guys and ladies at this location were so nice!! Super helpful! Some stores sales people can make you feel like a poser as soon as you walk in but not these people! Every single person I talked to made me feel like we've been friends for years! Rad! That's what I'm talking about! We all need more people like this in the world! They helped me find something new and I am loving the new shoes and socks! I actually had to go back to grab more socks and this time around I had an equally great experience!! This store rules, parking is super easy on a weekend or weekday. I highly recommend this location!!

Solid customer service. Walked in not much with a plan, and Jose was super chill and showed me some…read morecool selections. I felt bad because I didn't buy anything, but I wanted to give Jose a shoutout for helping me out even though I didn't purchase a pair of shoes. He gave me some good advice for shoes next time I hit up Vans.

Outstanding service from extremely knowledgeable, patient professionals who ACTUALLY ISE the…read moreproducts they sell! Not cheap Chinese junk! Quality products from kind professionals who live the outdoor life!

I attended a Camino de Santiago seminar on a Sunday. After the seminar the staff was extremely…read morehelpful in discussing and fitting backpacks. I ended up ordering one online with free shipping to my home. Even though the prices may be a bit higher, the 1year return policy and knowledgeable staff is worth it. I went to a competitors nearby and no one offered to assist me. The store selection was not overwhelming and a good cross section of what you can get online.