Rain, the receptionist, might want to revisit some etiquette training in how clients are spoken to. Professionalism isn't just scheduling appointments, it's tone, respect and knowing how not to sound annoyed by the people paying your bills. The overall quality of customer service here has taken a noticeable dive. What once felt organized now feels careless and the first impression sets the tone for everything else. Because of this, Rain just lost this dentistry a long-time client. I'll be taking my business elsewhere. There are plenty of dental offices that understand courtesy isn't advanced education...it's the basics. Unfortunately, those basics seem to have been skipped here. read more

On January 20, 2025, I went to Chandler Modern Dentistry to replace a broken crown they had placed about a year earlier. After taking an X-ray, they confirmed the crown was cracked. However, while attempting to remove it--after grinding it down--the dentist suddenly told me the root was also cracked. This came as a complete shock. I had no symptoms prior to my visit--no pain, swelling, or discomfort--and even the X-ray taken that day showed no visible crack. When I asked to see the issue, I was handed a mirror and noticed a bulge in the tooth. What concerned me most was the long pause the dentist took after applying significant pressure, which I believe may have caused the root to crack in the first place. The procedure lasted seven hours and left me in excruciating pain for two weeks. I developed blisters and sores around the injection sites, could barely eat solid food, and lost 10 pounds. I missed work and had many sleepless nights. Even worse, I had to return and call the office multiple times due to a foul smell, bloody drainage, and ongoing pain that continued for over a month. I canceled my follow-up appointment and decided not to return. Unfortunately, despite not completing the procedure, they still charged the full amount through my payment plan. I verbally requested a refund on February 28 and was told it would be processed in 10 business days. When nothing happened, I formally followed up on March 31. The office manager assured me again that the refund would be issued--but here I am, still waiting. This has been one of the worst dental experiences of my life. For anyone considering this office, please be aware: Chandler Modern Dentistry is not BBB-accredited, and based on my experience, they don't seem concerned with patient well-being or accountability. read more

Dishonest business. Long story short: Agreed on $1450 for all dental work, with a $110 deposit, for $1560 total for all services. This was negotiated down from $2165 as originally offered. After the crown was made at the lab, they cemented it in and the office asked if we could prepay for the final appointment, the cleaning of the left side of the mouth. This appointment was included and paid for in the original $1560 charge. They insisted the original agreement was void because appointments were rescheduled, and because of that, the first payment did not cover the left side of the mouth, as agreed, as signed. I was reassured that this is not fraud and there are not laws against charging consumers for services that are not rendered. They were very sure of themselves! (Be advised: They have you sign the itemized invoice and give it directly to them without giving you a copy. Your receipt will be a simple dollar amount and will not be itemized. Request this information.) read more

Very disappointed. Waste of time and money, sadly. They recommended extensive cleaning treatments and made me pay over $100 out of pocket. This has never happened before. I have always had excellent dental insurance that covers all preventative and annual routine cleaning and check ups. They had me pay for preventive cleaning. I go into my Aetna.com to check my claims and they have two claims for large amounts - I only went there for an annual check up. They did two types of X-rays - very costly and not needed. To add insult to injury, they claimed I needed a root canal and had an abscess that they viewed on the X-rays they took. Thankfully I went to my Endo and got a second opinion - more money out of my pocket for X-rays - just to confirm their X-ray was inaccurate and must have been at the wrong angle and my root was just fine. This is a commercial/ corporate dentist. No real accountability for inaccuracies or over billing. Do yourself a favor and find a private dentist that has more care and concern. On that note, all of the staff was very nice and it was a very clean, well organized office. read more

Dr. Armstrong and staff have been great! My kids and I come here for cleanings regularly. My teeth are sensitive and Victoria does a really good job working with them. We've been happy with our experience here. read more

I can't recommend this office enough. I saw the bad reviews but I didn't take much heed. My Medicare Advantage plan uses Delta Dental and they covered my services here (not all but most) and I am a big weenie when it comes to dental care. The office staff SO KINDLY worked with me on payment for the 'extras'. I have dental issues and I gotta say, these people took care, they are truly a team and all seem caring and happy to be there. Crown in a day? WHAT? Magic! Deep cleaning? Easy peasy. We're living in a much better world for dental care. It was fast, easy and I will go back for needed care. No one shamed me, no one blamed me, it was an all around pleasant experience. read more

"Manager" Scotland speaks to clients in a condescending manner, says she's the stop gap to administration, no one is above her to critique or manage her performance. I called with a genuine question regarding my benefits and she insisted on stating their license is most important and trumps any valid concern a patient may have. If you go there make sure that your insurance knows that they don't do basic cleaning, the push for deep cleaning that most policies do not cover. I went there hoping for good honest service instead was met with arrogance and quite frankly treated poorly. Not sure if they have many patients of ethnic background but I would not recommend them at all!!! read more

Beware the services you pay for in advance you may be charged even more after several days after the service. Now I'm questioning whether the The dentist make decisions based on Services that will make the company money rather than services actually needed. I was charged a specific amount based on what my insurance wasn't going to pay several days later they came back and informed my daughter that i Have to pay more money at my insurance rate. So far I have paid between insurance and my own money $2555 and they say that my 21-year-old college student has to pay them them $250 and they refused to take payments. But if I had walked in there and paid cash, it would've been $2100. I asked that they charge me $59 for the initial visit and charge that 250 to the insurance and they said because I have insurance I have to pay full insurance rates. Cash $2100, insurance $3000 but they are. Going to put it on her credit report. And remember all they had to do was charge my daughter $59 for her initial visit and charge the 250 to the insurance company. Greedy read more

I have been a patient here for almost 5 years and had no issues with them before. However, recently did two composite fillings which cost me $380 (out of pocket with my insurance) while my friend did hers almost the same time at a different place for only $50 (we have the same insurance). I called their manager and her explanation is the extra treatment and their "composite material" are different than other. well... i would recommend to compare the prices with other places before you come here but i wont come back again. read more

I take great care of my teeth and get a preventive exam, cleaning and X-rays every 6 months, paid by my Dental Insurance provider. Never in 30 years have I had an experience with a hygienist refusing to clean my teeth because they wanted me to pay them money for a procedure that no other dentist has ever recommended to me. Went in for a routine exam and cleaning. I saw Dr Cassandra Pierre-Jerome and her "New" hygienist, Sarah Staley. All I wanted was a preventative 6 month cleaning and was told that all my teeth needed a deep cleaning for approx. $300 out of pocket and the office manager would check my insurance for any payment. I was already there 2 hours and said not to check my insurance because I was just there to get my basic cleaning and X-rays (in which they took a lot of). I also said I didn't believe that my teeth needed to be deep cleaned with saline at that time. They refused to even do the basic cleaning until after I first get the deep cleaning and to also pay them upfront/out of pocket for this cleaning. I advised the office manager and staff that I was going to file a complaint because they wasted 2 and a half hours of my day for nothing and that it was wrong to refuse my cleaning and ask for additional payment before any preventative cleaning can be done. They offered a tech to brush and floss my teeth for me in the office in which I told them I can brush and floss my own teeth - anytime and I left the office. It is really absurd to refuse a basic cleaning in which a person needs and gets twice a year, during a preventive office visit. DO NOT Recommend this place. I have filed a complaint with my Insurance company about this Dentist and their unethical Practices. Since this time, I have been to two different Dentists for my 6 month exam/cleaning and both times had my teeth cleaned without any recommendations of a necessary/mandatory deep cleaning first!! read more

Do not go here. They false state their work is covered only to charge you for their poor quality. They also tried to charge me for X-ray visits they did not need to perform or even performed. read more

Tyson Jolly, the dentist, came to me, asking if I would be interested in being the subject for a class. He told me it would not cost me anything at all. 6 months later when I went to get the job finished, he had his joke of an office manager, tell me he would do the work if I paid him $7500.00 Tyson knew I lost my home and I am living in a trailer I'm the middle of the desert in a tin can..... I had told this worm that I got a very small inheritance and he wanted 75% of my money..... Just a real jerk and would not recommend him to clean my dog's teeth...... Bad doctor. Did he not think that I might want to get an studio..... Nope, he wanted most of it. Found a dentist WILLOW VIEW DENTAL on power Rd in Gilbert. The doc there is great. And they did the work I needed done for $350.00..... Thanks to Dr Otwad and his lab guy John...... read more

If I could give zero stars I would. Went in with new patient special for $59 which includes x-ray, examination, and basic cleaning. They did x-ray and did examination on gums and I was told I have no cavities but 2 of my teeth gums were at a "4" and it should be 3 or lower and said I had gingivitis and that I need to spend $450 for the special cleaning And now refusing my basic cleaning that I came in there for because I didn't want to spend the $450 he said that it's due to liability reasons. What a joke! The new patient special advertised never stated any exclusions. I don't feel I have gingivitis and don't understand how getting a basic teeth cleaning can cause an issue with liability! I DON'T RECOMMEND THIS PLACE! read more

Unfortunately a bad experience as a new patient. Appointment started 35 minutes late which is no big deal but they won't even do an exam and X-rays and schedule cleaning ahead of time, they will try to fit it in if they can. They finally did exam and wanted 2K!!! I have been seeing my ot dentist for 30 years so no thanks I don't know about you but when I schedule appointment for a cleaning I want one covered by my insurance not 2K ou of pocke. I'll go back to my normal truthful dentist read more

The lack of attention to detail on the part of their Operations Manager cost me an additional $300 out of pocket. I had services performed in December of 2021, but they were accidentally using remaining benefit levels for 2022 in their price/co-pay estimates. If they had used the correct information when providing their quote for the amount of co-pay, I would have postponed the service for another thirty days, or until after the 1st of January when my annual coverage had been reset. Also, their financial responsibility form is guaranteed to make every customer a dedicated victim of any payment dispute between the Insurance carrier and the dental office. All right to contest charges are waived by the customer, and this exposes all customers to potentially receiving unexpected dental co-pay bills several months later. In my case, four months had gone by when I suddenly received a bill for $359. Guess who had to pay that? Guess who didn't accept accountability for their error? The Insurance Company blames the Dental Office, and vice-versa, but when they can't agree, they both look to the customer. It's quite a disgusting process. I was with my previous provider for about ten years, with absolutely no billing issues... I had one procedure performed with this provider, and they were literally costing me money. I canceled my future appointments, and will seek a new dental office for a better quality of service, and more ethical billing practices. Have your financial guard up with this office. At the end of the day they don't really care what their customers think. You are just another dollar sign to them. read more

Abnormally long wait times. I don't have a horror story, but as a patient you can tell the business model comes first, i.e. before-the-patient. Being a corporate driven revenue approach does make me question their motives and I think there are more personable offices in the area. read more

I have been going to see Dr Jolly and his staff for several years and this is by far the best experience I have had with a dentist. The quality of work, which is the most important thing for me, is tremendous. I say this as I see the improvements from visit to visit, and they usually become shorter as not not as much work is now needed. I have had crowns, fillings, perio and general hygienist work done here. My wife now goes here, my adult daughter and a couple of her friends do so now as well. My daughter used to fear the dentist office, not any more. Also, the front office people know my name, set up my appointments properly and have web apps to make the check-in process a breeze. Dr Jolly stands behind his work. I know this from experience as I had warranty work done that ought have been my responsibility. Very good guy. read more

Great experience from start to finish! I called to schedule an appointment and they were able to get me in the same day! It was a fast and efficient experience with Linh and Dr. Jolley today! I had a few cosmetic concerns, but with the recommendations of Dr. Jolley it could potentially cause me harm than good. So he made me feel comfortable and confident in his treatment plan. You can tell this office likes each other because there was a good energy and a really nice office manager! I would recommend this practice to anyone in Chandler! read more

I cannot say enough about how amazing my experience at this office has been! It's been awhile since my last cleaning (pre-Covid), so you can imagine how scared & embarrassed one might feel, but every single one of their staff members is so caring and reassuring. The dental assistant was great at explaining the entire process during my first visit; and Sarah, the hygienist was so thorough & SPECTACULAR during my cleaning!!! I am sooo thrilled to have found this place & now I actually look forward to going to the dentist -- 10/10 recommend!!!! read more

They have done multiple procedures for me. Each one successful and comfortable. You know you have a talented dentist when the power goes out during your root canal and he is able to finish the job with an iPhone nightlight! This happened to me the last time I was there. My mother had also passed away the day before. They were patient and kind when I had to stop to dry my tears. I was a mess but in so much pain I had to be there. Can't say enough great things about them. Thanks guys!! read more

Chandler Modern Dentistry - The dentists are capable to doing a root canal in the dark with only an iPhone flash light! Power had gone out. - General Dentistry Near Me - Chandler, Arizona

1st experience - Worst experience Was there 2 and a half hours.... Wasted time. A lot of reviews said they give you worst case scenario and want you to pay extra for services you don't need. I found this to be entirely accurate. Went in for a routine check and cleaning. I take great care of my teeth and never had more than a cavity here or there in 40 years. Saw Dr Cassandra Pierre-Jerome. Mentioned I had a tooth that was bothering me. She said she couldn't tell if the filling was cracked or my tooth. (It's the filling) Without knowing for sure she said I needed a crown, which means file the entire tooth down and place a fake tooth over it. Talk about unnecessary, painful, and expensive. All I wanted was a cleaning and she said 2 teeth needed a deep clean for $280 out of pocket and they would check my insurance. I was already there 2 hours and said not to check my insurance cause I had no money to pay $280 out of pocket. They had me sit 20 more minutes to check my insurance anyway then refused me the basic cleaning because I couldn't pay almost $300 for two teeth to be deep cleaned with saline. When I said I was going to file a complaint because she wasted 2 and a half hours of my day for nothing and it was ridiculous to refuse my cleaning over two teeth... she said "actually it's several teeth." So it went from 2 to several?? After I complained she offered for a tech to basically brush and floss my teeth for me (instead of a real dentist actually doing a cleaning). I left and said I can brush and floss my own teeth thank you. Absolutely ridiculous to refuse a basic cleaning that every person needs and gets twice a year regardless of their dental health. I definitely found there to be some prejudice against lower income folks who can't afford expensive out of pocket cost. Do Not Recommend this place. read more

Update. Just received another separate bill for $160.00 for the same visit. So a cleaning, checkup, and fluoride with no fillings or cavities. Charged a total of $698. I have great insurance through my employer Banner Health and have never had to pay anything but $50 deductible for 6 mo check ups and cleaning. read more

Recently moved to Chandler and couldn't be more satisfied with the dental care that I've received from Dr. Pierre-Jerome, Sarah, and the front desk staff at this dentist! This is the first time I've had a dentist clearly explain the services I need, why, etc. I've had several visits; the first visit was longer than the others because of the "assessment", but after that was complete I was given a dental plan, with details on how much/what my insurance would cover, and I decided on how to move forward. Completely satisfied and will return. read more

I don't recommend this place. They never gave the correct info. It doesn't matter if you have insurance they still make you pay outta pocket, they can't get the pricing correct ever. The workers are difficult to communicate with, they want to argue and do things their way. They waste your time and don't have anything ready. Will not recommend this place ever. read more

I wish we lived in a world where you could trust people in the medical field, but since these places make their money from pain you can't trust any of them. This place is no exception to the rule and it pains me to say this place is not a joke. When I say don't go, just don't go. It's not going to be a good experience and even if you think it was its time to check with your insurance because they probably ripped you off. They attempted to charge me for a deep cleaning that they deemed necessary. Which cool, I can handle someone saying I have poor gums and I need a different cleaning. But the real kicker was when the insurance fraud came into the mix. They said I would need to pay for this cleaning and the code they pulled up wasn't covered by my insurance. When I questioned it, the lady said it's because of the type of insurance I had. All just lies to try to get me to pay cash and I assume just bill the insurance anyway. You think because we live near the Whole Foods we're all idiots with money, right? Guess again. I knew she was most likely lying so I played along and said I would need to come back another day. She gave me the sheet that also had my list of procedures that needed to get done. A fancy crown was on the list and they made sure to try to scam me on that as well. Once I got home and ran the codes with my insurance sheet and then again with the insurance rep, they tried to over charge me by about $500.00. I can say I am not shocked, just disappointed that they lived up to my expectations. I had a feeling they would try to con me in someway and I was right. They also listed things on the sheet as if my insurance covered even a portion of it. That was most certainly not the case and I would of owed some money for sure. So to the staff and the crew running this pirate ship, I highly recommend you reconsider these practices. I called you yesterday and was told I would get a call back to go over these charges. No such call came my way and we both know why. I am not an idiot and I will not be taken for a spin by you or anyone else in this field. For the readers of my review, my heart goes out to you. You're just like me struggling to find somewhere you can feel safe and taken care of. This is not the place! Keep looking and if you don't believe me the reviews for this place are already adding up to what I'm saying. read more

My last exam included some "creative" diagnosis, where the attending dentist banged on my root canal with back end of tool, insisting the procedure needing to be redone (it doesn't'). Plus they felt I need $3000 worth of care because they're big on deep gum cleaning. read more

Do not go to this place, its a scam! For healthy teeth they dont want to do standard cleaning and instead asking you to pay 800 with insurance. Outrages, never had any dental experience like this. Choose your dentist with someone else. read more

Unless you want to be sold on work not needed, don't come here. Aggressive sales tactics for a dentist. Comical and unprofessional. Yikes

This practice is amazing!! From Kristine at the front desk to the doctor herself. Dr Pierre-Jerome went above and beyond to make sure I was taken care of quickly so I could leave town to fight fires. I have gone to other modern dentistry offices and chandler is by far the best. This is also the first time I haven't had to get nitrous to have work done. The dental assistant and doctor made me feel comfortable throughout the procedure. They even kept asking if I was doing ok, never had a dentist ask me that and actually care what my answer was! Kristine in the front was amazing as well. She made me feel welcome the moment I walked in and led me step by step through the process. I've never seen any better customer service at any medical practice. As a paramedic I know that it's important that your patients feel comfortable, you all did that! You now have my Bussines and my families moving forward. Thanks for being amazing!! read more

My faith in dentistry was restored after visiting Chandler Modern Dentistry, both yesterday and today. After two horrible experiences at Gentle Dental Scottsdale, I was desperate for a new dentist and unsure I could find a reliable place that would accept my insurance. By sheer luck, they were listed as a TDA provider and they were able to fit me in for an emergency visit a few hours later. My emergency didn't end up being too severe (I won't get into the details), but they were still able to take care of a cavity I had, right then and there. Their technology is super high tech and I was able to watch their nifty reverse 3D printer create my inlay. Also, their x-ray machines are great--no gagging on chunky cardboard or waiting for film to develop. The entire staff was super knowledgeable and personal, and the office was super clean. The staff communicated everything really well (i.e., that they were running a few minutes behind, why things cost a certain amount, the technical/medical stuff, etc.). They even called my insurance to double check the cost in hopes to get my laser cleaning work down a bit. *praise hands emoji* read more

This was my first time there for a cleaning and I enjoyed the staff as well as the office. Very clean, up to date technology, hassle free appointment setting. Will definitely be back! read more

RUN! If I could give this place a 0, I would! To the staff (especially receptionist) Dr.Jolly wants to up charge everything, I went in they wanted to charge me for a crown that I really did not need and a mouth guard. I proceed to decline and paid only for fluoride. Take your business else where to a dentist that actually care and don't want to rip you off! RUN!RUN! read more

I am not the one to write bad reviews but I just have to warn people about this place! I would choose 0 star if I could!! Dr Jolley is now the main dentist here. This review is in regards to how he now runs the dentistry. Tried to up charge me! I got a second opinion from a different dentist (without mentioning the treatment plan Chandler Modern Dentistry had outlined for me) and it did NOT include any of the up charges the dentist at Modern Dentistry had outlined. After I mentioned I could not afford it and said I wanted to leave, they sent the hygenist, the dentist, the receptionist, and I was NOT able to leave! They just kept rotating. The dentist offered a "free" (aka covered) polished and after I turned it down, they sent two more people until I accepted it. He wanted me to get a CROWN ($$$$) for a tooth that can be fixed with cosmetic bonding (per the second opinion doctor). Crowns are last resort since it basically reduces to a tiny size your original tooth and put a "fake tooth" over it. I spent THREE hours there. Oh and when I booked they said it was at 10:30am but when I showed up they said I was late that it was at 10am. The receptionist was VERY rude. Will not come back. Will not recommend. If you value your time and your money, do not come here. UPDATE -- they billed me for things OUTSIDE of the proposed plan that I did not accept or signed!! They will tell you that they won't charge for xrays because they are digital and taken in house but that's not true!! RUN FROM THIS PLACE! read more

Doctor Allred is fantastic! He took the time to explain everything, and is very detail oriented. He put me at ease, and everything went smoothly. I actually live quite a ways away, but it was totally worth the drive. Highly recommend! read more

I really liked my experience with Dr. Jollie. He is a great doctor explains everything very well and was very upfront about what he was doing. The main issue I have is with their billing team, they have consistently overbilled me for services that are beyond what my explanation of benefits statement has stated. The insurance is now involved as I've had to file a complaint with them and now going to the better business bureau to file a complaint with them as well. It really sucks because they are not upfront at all. They make you sign these agreements before even doing the service without even getting to read what you're signing. Also even in the agreement it states that they wouldn't bill pass what your insurance shows that you owe and that they would refund any over payments. They are doing nothing of what they stated.They are a bunch of liars and do a very poor business I don't recommend them strongly based on the billing team. The office manager has really done nothing to resolve or assist in getting anything taken care of I've had to dispute the charges to the bank now and file a grievance to the insurance company so that they can resolve it. The sad part is this company owes me money and yet they had the nerve to recently send me a bill telling me that I owe them. It's really sad that a company will try to take a vantage of people when they have insurance that paying a contracted amount but yet they want to bill the customers to try to get more money out of them. read more

They were amazing! Linh, the dental hygienist is very personalable and asked every 30 seconds if I was alright or needed anything. Such kind hearted people who care so much about their patients:) read more

They've changed doctors several times which is a little irritating as a patient. They also only let family members come 2 at a time so if u have a family of 3 (even if you've been patients for years) it's nice and inconvenient on everyone. read more

My appointment was just cancelled by them for a second time because the dentist would not be in. The first appointment I showed up for they had neither a dentist nor a hygienist in the office. I imagine the dentists and hygenists are competent, if they actually follow through with an appointment. The dentists rotate through with regularity. This is a corporate run dentist office the Dentists don't seem to have ownership and investment in the office or the patients. If a private office was run this way, they would be out of business. read more

I have nothing bad at all to say about this dentist office, it's by far the best one I've seen & been to in Arizona. The staff are friendly & beyond caring for patient care. I went in for an annual check up & they did my xrays (digitally mind you) up on completion I needed a crown. I was initially slightly scared about going in because it had been soo long. Well the staff was so quick about checking my benefits & giving me my put of pocket costs. Dr. Jolley was the one to work with me & even stayed WAY AFTER business hours to make sure I was properly taken care of. I will forever be grateful for him & his staff for making me feel wanted by the way they took care of me. Most offices would make a patient reschedule if it was an added procedure or too late in the day which is what I was scared of but they didn't. Unfortunately upon insertion of the crown it broke. Luckily Dr. Jolley was willing enough to process another one for me! After such a late night I had forgotten my new patient welcome bag which he was kind enough to walk out to me. Of course I felt entirely bad for making them all stay soo late but I'm glad they were willing due to my work schedule. A couple weeks pass & Dr. Jolley even called me to see how I was doing. Great office all in all & I will definitely be referring people over along with returning! read more

Love the new hygienist. Cleaned my teeth with care and perfection, took her time and made sure I was comfortable.