I had a great experience with this dealership's service team. My car wouldn't start, and after…read moretrying to jump it and charge the battery with no luck, I decided to call the dealership where I purchased it. I spoke with Kevin, the service manager, who was incredibly helpful from the start. He let me know my car was still under warranty and even offered to send a tow truck to pick it up. The tow truck driver was able to get my car started, so I drove it down to the dealership. When I arrived, Kevin assured me they could look at it right away. While I waited in the lobby, I enjoyed a complimentary cup of coffee, which was a nice touch. The wait wasn't long at all--about 40 minutes. I received a text letting me know my car was ready, and Kevin personally brought it out and thanked me for my business. The whole process was smooth, efficient, and stress-free. Excellent customer service all around--I really appreciate how easy they made a stressful situation.

We had a bit of a rocky start when we sat down to go over financing for a new Honda, but things…read morewent smoothly after that. Logan helped us out. He had a great attitude, as did the manager, Brandon, and financier. We were in and out in around 3 hours which is absolutely amazing if you've experienced buying a car from a dealership before. I'd recommend checking ahead by email to see if they have what you're looking for on their lot. Hubs communicated through email and had quick response. Large clean lot. Interior of dealership very large and comfortable with a kid play area and snack area with complimentary coffee and tea. Restrooms for customers.

For starters I haven't bought a car yet, and theres a reason I've decided to not buy it here…read moreanymore. Noah on the sales team was amazing, very kind, very helpful, and he was willing to answer all of our questions and didn't pressure us to do anything we weren't 100% about. I said No about one thing and he said okie and that was it and said he would keep in contact about other cars of the same one i was looking at, and walked us to the door and thanked us for coming - he did keep in touch - I inquired about another car of the one I was wanting, but Noah was unavailable the day I had time to come look at it. He is the only reason for the 3 stars. However the girl who helped us in Noah's absence. Ashley on the sales team, she seemed nice enough at first, however she didn't bother to ask anybody their names. She didn't let me finish my phone call as I was waiting on her to come back, I had received one and answered, she interrupted it and said lets go no consideration for my being on the phone and just started walking away. She was pretty rude after I told her the numbers I was looking at and she came back and said "people who cant afford Xtype of carX typically go with those cheaper smaller options. " I told her very specifically what I was wanting. As I did with Noah. But she kept pressing about every other type of car on the lot they had. I came in knowing what I wanted already. She asked me if i wanted to run my credit and see what the numbers are for cars i wasnt even looking at or had even test drove or saw the inside or history on. I told her no, thats okie, i only wanna run it if I'm absolutely sure about buying something. And then proceeded to ask me at least 6-7x more during the interaction after I repeatedly told her no. It made me very uncomfortable and felt like all she wanted was to sell a car and didn't matter what one, didn't matter what I wanted. She was very inconsiderate telling me "lease it and then buy it, that's what smart people do". Thats kind of rude in my opinion, are you saying because i would rather finance my vehicle I'm not smart? I'm sorry but that is my decision not yours? She should not be selling people cars if she can't listen to what the customer is wanting, and can't take no for an answer when we are visibly uncomfortable. She didn't even bother to walk us out, or let us take the unsigned quote slip, which Noah did so we could think about it. She folded it up, and walked out after we told her 5x in a row we would rather just have the car we originally wanted, and she kept saying are you sure we have this, and this too. I kept telling her we were gunna keep looking. She was very very pushy. And I will not be buying from here after that whole situation. Even my kid thought she was being rude.

Kia are amazing car the dealer was extremely helpful and very knowledgeable on all the cars…read morespecially the salesman was amazing and very helpful and very knowledgeable about all the cars thanks to all the team at Kia all did excellent service A Plus to everyone

Went in for routine service on my 2024 Crosstrek oil change etc. They did what was required. Took…read morea little longer than normal.

Service Advisor and he was awesome! Great communication and customer service skills!…read more My experience today was truly outstanding. I wanted to make sure this car dealership knows how much I appreciate great customer service.

Had a punctured tire, drove into the service dept. Was greeted quickly and tire was fixed within an…read morehour, no charge. The customer service was exceptional and service was quick!

Very disappointing experience at Sands Chevrolet Surprise…read more I spent time communicating with a salesperson named Esli about a vehicle and financing options. On the day of my visit, I was texted, "We have everything ready to go" and was asked what time I would be arriving. After driving to the dealership, I was told the vehicle had already been sold. No one contacted me beforehand to let me know, despite our active communication. The lack of transparency was frustrating enough, but the experience became worse when we dealt with Jackie Hernandez. She was dismissive, condescending, and made inappropriate comments regarding our credit and even my income. Nearly every question we asked was met with attitude rather than professionalism. We also repeatedly asked for deal details in writing and were unable to get clear answers. The information discussed before arriving often did not match what we were told at the dealership, and the conversation continually shifted toward vehicles we had not come in to purchase. This experience got our hopes up and ultimately left us feeling misled and disrespected. Customer service and transparency were seriously lacking. Based on our experience, I would recommend shopping elsewhere.

Update. Somebody turned it around. Customer service now efficient and professional.read more

Despite updating the sales person about my purchase as requested, I'm getting texts and calls about…read moretheir offers Decent dealer, open to allowing test drives and listened to what we actually wanted to purchase. Nice location to do a thorough test drive on 303 and side roads

I was interested in a Ford Explorer Sport they had available. Sales person state they didn't have…read morethe tittle and it may take up to 30 days to get it ready for sale. They ran my credit and took my information, they said I will received a call once the y get the tittle. Fast forward they end up transferring and selling the car as soon they got the tittle and no call back. I was calling almost every week trying to get an update and they didn't even have the courtesy to even let me know they received the tittle. I'm sorry English is my third language....

Called and asked about a car, informed them i had the approval and cash in hand of vehicle was…read moregood to go, was coming from Maricopa in rush hour traffic, nearly 2 hour drive. Arrive at the dealer at 630 only to be told by presumably the manager, "i can't do anything until tomorrow" followed by a chuckle like he thought it was funny. My 1 year old, my lady and myself wasted 4 hours of our day. As a returning customer trying to bring in a referral it was the worst experience I've ever had. Idk if they gave me the car for free at this point wasting my time, gas and then laughing in my face is the biggest insult to any customer ever. I will not be doing any business here ever again and I'll probably refinance my vehicle just to avoid having any more dealings with cactus jack or autonow.

Had my Challenger Hell Cat Red Eye wide body serviced . Friendly staff and easy scheduling. Best…read moreprice in the valley for my oil change and inspection. TJ and Joseph in the service department. Service Tech did a great job, very clean job , not one finger print. I highly recommend Larry Miller in Surprise. I plan on having all my vehicles serviced there. Thanks guys .

I was charged for work that was not covered by my warranty which was never discussed with me. So I…read morenot only had to pay the deductible I also had to pay for what ever work that was over charged & not covered by my warranty. So basically we'll try to get it from insurance & if they won't pay for it we'll just charge the cx. I repeat it was not discussed with me. I specifically said only what warranty will cover. $300 to tighten a screws! Never again. Never suggesting them to anyone. This is how they do military families... Kept my for a 8 days when initially was told only needed 3 days to diagnose. again, I I emphasize no communication at all. I had to pay out of pocket for my rental which was expected but not considerate of the fact I wish I could leave no stars.

It was my first time to Ken Garff Hyundai Surprise service department. Super happy with the shop's…read moreperformance, and also that I happened to get Alyssa assigned to me as my service coordinator. She was very knowledgeable, thorough, and professional. I will definitely make it a point to ask for Alyssa again in the future!

Buyer beware! Bought a new Santa Fe from this dealer in July 2025, a few months later we had two…read moretires bubble on us. We took into the dealership who told us they could replace them at a cost to us of $1800 dollars. We went to discount tire to find out they were fully covered under the manufacturer. They replaced both at no charge!!!! Shame on the dealer for having no idea what they are doing! Then this month we take our car in as a sensor is giving an error and they again want to charge us ...we have zero trust in this dealer as they have shown a quick grab for money even when a warranty exist that covered items. Buyer beware!!!!