Came in as a first time buyer and am definitely going to come back as a second time buyer. I…read morehaven't been to many dealerships but the people here have always been helpful to my parents and now it was finally my turn. Tony was extremely helpful and efficient with getting me an exceptional rate on my first car. I don't feel as though I've been scammed at all. Will for sure be back for any maintenance I need done and once it's time to trade this car in.

Following an unacceptable experience at Larry H. Miller Toyota in Peoria, AZ, with salesman Robert…read moreMonaco, my wife and I went to Toyota of Surprise to purchase our next truck. We met with Kimberly Maerkle who had four Tundra's ready for us to compare. We quickly whittled it down to two and made our decision. Kimberly was polite, professional, and very knowledgeable about the subtle differences between the two trucks. Finance Director Kelly Martz was very quick and helpful with the financing and the paperwork. The entire purchase time was less than 3 hours. Karen and I are very appreciative of Kimberly's knowledge and professionalism. Mr. Monaco could learn a few things from her. We will definitely refer her to our friends.

I had a great experience with this dealership's service team. My car wouldn't start, and after…read moretrying to jump it and charge the battery with no luck, I decided to call the dealership where I purchased it. I spoke with Kevin, the service manager, who was incredibly helpful from the start. He let me know my car was still under warranty and even offered to send a tow truck to pick it up. The tow truck driver was able to get my car started, so I drove it down to the dealership. When I arrived, Kevin assured me they could look at it right away. While I waited in the lobby, I enjoyed a complimentary cup of coffee, which was a nice touch. The wait wasn't long at all--about 40 minutes. I received a text letting me know my car was ready, and Kevin personally brought it out and thanked me for my business. The whole process was smooth, efficient, and stress-free. Excellent customer service all around--I really appreciate how easy they made a stressful situation.

We had a bit of a rocky start when we sat down to go over financing for a new Honda, but things…read morewent smoothly after that. Logan helped us out. He had a great attitude, as did the manager, Brandon, and financier. We were in and out in around 3 hours which is absolutely amazing if you've experienced buying a car from a dealership before. I'd recommend checking ahead by email to see if they have what you're looking for on their lot. Hubs communicated through email and had quick response. Large clean lot. Interior of dealership very large and comfortable with a kid play area and snack area with complimentary coffee and tea. Restrooms for customers.

I purchased a K5 a few months ago with salesman Beau, he definitely made my car buying experience a…read morelot better! They attention wasn't your typical dealership experience, definitely recommend this dealership over other Kia's !

Kia are amazing car the dealer was extremely helpful and very knowledgeable on all the cars…read morespecially the salesman was amazing and very helpful and very knowledgeable about all the cars thanks to all the team at Kia all did excellent service A Plus to everyone

Service Advisor and he was awesome! Great communication and customer service skills!…read more My experience today was truly outstanding. I wanted to make sure this car dealership knows how much I appreciate great customer service.

We drove thru town on our way to Sedona from Los Angeles. Without an appointment, John in their…read moreServicing Department was courteous and informative. He helped us get some needed servicing done. We drove away confident after the vehicle inspection was done during the servicing. We also appreciated the consistent status updates and spot on estimates. Thanks again John!

Had a punctured tire, drove into the service dept. Was greeted quickly and tire was fixed within an…read morehour, no charge. The customer service was exceptional and service was quick!

Very disappointing experience at Sands Chevrolet Surprise…read more I spent time communicating with a salesperson named Esli about a vehicle and financing options. On the day of my visit, I was texted, "We have everything ready to go" and was asked what time I would be arriving. After driving to the dealership, I was told the vehicle had already been sold. No one contacted me beforehand to let me know, despite our active communication. The lack of transparency was frustrating enough, but the experience became worse when we dealt with Jackie Hernandez. She was dismissive, condescending, and made inappropriate comments regarding our credit and even my income. Nearly every question we asked was met with attitude rather than professionalism. We also repeatedly asked for deal details in writing and were unable to get clear answers. The information discussed before arriving often did not match what we were told at the dealership, and the conversation continually shifted toward vehicles we had not come in to purchase. This experience got our hopes up and ultimately left us feeling misled and disrespected. Customer service and transparency were seriously lacking. Based on our experience, I would recommend shopping elsewhere.

If you're looking to buy a truck ask for John no complaints you won't ever be bored waiting with…read morethis gentleman. 5 stars all day

I had a great experience at Surprise Ford! This was essentially my first time buying a car from a…read moredealership, and the entire process was much easier than I expected. A huge shoutout to Zech, who made everything feel easy from start to finish. He was never pushy or high-pressure, which I appreciated. I was in back-to-back meetings throughout the process, so he communicated with me mostly through text, making it easy to negotiate while I was working. We were able to agree on an out-the-door price that I felt good about, and he always kept me updated without making me feel rushed. Before I came back to sign everything, Zech had as much as possible ready to go, which cut down my time at the dealership. Plus, he put the car through detailing and gassed it up before I got there. Once everything was finished, he even put on my temporary plate and opened the door for me before I drove away. It was a nice touch and a great way to end the experience. Thank you!! I'd also like to thank Nick, who worked with Zech on the pricing and helped us get to a deal that worked for both of us. #win Juan in Finance made the paperwork seamless. I had already secured financing through my credit union, and he was able to pull everything together quickly. The signing process was organized, efficient, and easy to understand. From my test drive Wednesday night, to driving my new car home Friday, everything moved quickly and smoothly. Every person I worked with was professional, friendly, and easy to work with. I would absolutely recommend Surprise Ford. Buying a car can feel overwhelming, especially the first time, but they made the entire process straightforward from beginning to end. I don't plan on buying another car anytime soon, but when I do, I'd absolutely come back.

I was interested in a Ford Explorer Sport they had available. Sales person state they didn't have…read morethe tittle and it may take up to 30 days to get it ready for sale. They ran my credit and took my information, they said I will received a call once the y get the tittle. Fast forward they end up transferring and selling the car as soon they got the tittle and no call back. I was calling almost every week trying to get an update and they didn't even have the courtesy to even let me know they received the tittle. I'm sorry English is my third language....

Called and asked about a car, informed them i had the approval and cash in hand of vehicle was…read moregood to go, was coming from Maricopa in rush hour traffic, nearly 2 hour drive. Arrive at the dealer at 630 only to be told by presumably the manager, "i can't do anything until tomorrow" followed by a chuckle like he thought it was funny. My 1 year old, my lady and myself wasted 4 hours of our day. As a returning customer trying to bring in a referral it was the worst experience I've ever had. Idk if they gave me the car for free at this point wasting my time, gas and then laughing in my face is the biggest insult to any customer ever. I will not be doing any business here ever again and I'll probably refinance my vehicle just to avoid having any more dealings with cactus jack or autonow.

Had my Challenger Hell Cat Red Eye wide body serviced . Friendly staff and easy scheduling. Best…read moreprice in the valley for my oil change and inspection. TJ and Joseph in the service department. Service Tech did a great job, very clean job , not one finger print. I highly recommend Larry Miller in Surprise. I plan on having all my vehicles serviced there. Thanks guys .

I requested a valve adjustment on my 2005 2500 diesel and was quoted $537, I said I would not pay…read morethat much so Will offered me a 20% discount. I did not agree. That night I researched the cost and with the discount it was at the high end of "normal" cost, so I brought the truck back to have the valves adjusted. When they began the work Will called and stated some plastic retainers on the valve train should be replaced at a cost of $645. I asked if that meant that was instead of the original $537. He stated that it was in addition to the $537. I discussed it in depth with him and he insisted that it was all extra work. I paid the bill and picked up the truck and It all seemed fine, EXCEPT I researched the work on AI and found out that the additional $645 included a valve adjustment so they were double charging me the $537. I went back to the dealership and showed Will what he had had done. He conferred with someone in management and wrote a check to me for the $537. I have taken my truck there for almost 10 years and only caution you not to trust them.

We purchased a new 2026 Hyundai Elantra Hybrid Limited from Ken Garff Hyundai, and unfortunately…read morethe post-sale experience has been far more difficult than it should have been. I want to start by saying our salesperson, Kyle, has been excellent. He has been responsive, proactive, and has consistently done everything within his ability to help us. Our frustration is not with him. He has been the one person throughout this process who has repeatedly taken ownership. The vehicle was reserved July 22, 2026 with a $500 deposit and purchased July 23. During finance on July 23, we were told the $500 reservation deposit should be refunded within approximately 3-5 business days. My understanding is that finance signings are recorded by video and audio, so the dealership should have its own record of that representation. We left around 7:00 PM July 23 and returned July 24 at approximately 5:30 PM to report issues with the door edge guards/PPF and window tint. We understood service was closed, but returned within 24 hours so the issues would be documented promptly. The door protection had dirty spots and areas not adhering correctly. We also reported tint deficiencies involving the passenger-front window and rear windshield. The passenger-front tint has a bubble that makes noise when the window is rolled up, and the rear windshield has prominent marks that remain despite cleaning both sides. We were told a service advisor would contact us. No one did. We returned August 14 and raised the same concerns. Again, we were told someone from service would contact us. No one did. On August 19, after more calls, service told us we needed to work through sales to schedule the appointment. Kyle personally walked over to service and got the appointment confirmed. We have also dealt with an ongoing BlueLink issue since purchase. Kyle has repeatedly tried to help, but his ability to fully resolve it has been limited by what he can control from his position. The $500 reservation refund has been even more frustrating. July 30: I called for an update and was told a sales manager would contact me. No one did. July 31: I followed up and was told to allow more time for the mailed check. August 3: I spoke with Billy, who tried to assist and told me to reference his name if the issue continued. August 7: Billy gave me his number, confirmed the mailing address, and offered to stop payment and have a replacement ready August 11. I remained optimistic the original might arrive and agreed to wait a couple more days. August 11: I contacted Billy and learned he was on vacation until August 13 and would handle it upon return. August 14: I learned Billy was no longer employed there. My fiancée contacted the dealership, arranged a stop payment, and we began working with Sammy, the General Sales Manager. We were told the replacement $500 check would be ready for pickup August 18. August 18: We went to the dealership based on that assurance and left without the check. That evening, I emailed the General Manager with a detailed summary of the refund and vehicle concerns. As of August 24, I have not received a response. August 19: I spoke directly with Sammy. He said the check might be locked in the business office, but the office had closed and he could not confirm whether it was there. During the same conversation, he stated he had only requested the check be reissued and had not specifically said it would be ready August 18. That is inconsistent with what we had been told and is why we made the trip the day before. August 21: My fiancée spoke with Alex. She was told the dealership still did not have the check, expected it the following week, and Alex did not know whether the business office had even received the request. We are now more than a month removed from the reservation, well beyond the 3-5 business-day timeframe we were given, and the dealership still cannot provide or clearly account for a $500 refund it acknowledges is owed. The biggest issue is not just the delay. It is the repeated missed callbacks, conflicting explanations, shifting expectations, and time spent chasing basic follow-through after purchasing a brand-new vehicle. Before posting this review, we repeatedly tried to resolve these concerns directly with dealership staff and management, including emailing the General Manager on August 18, and still received no response. Kyle deserves recognition for his effort. He has been the bright spot in an otherwise frustrating post-sale experience. We are asking Ken Garff Hyundai to provide the $500 refund it has acknowledged is owed, follow through on the outstanding vehicle concerns, and provide clear and consistent communication.

Before you do business here please read!!!! I purchased my…read more2025 Hyundai Elantra Hybrid Limited brand new on June 21, 2025. Just 6 days later, with only 340 miles, I brought it to Ken Garff Hyundai because of multiple safety warnings, speed restrictions, an overheating front camera, and a water leak. The dealership documented the overheating camera and code C2A274B, indicating the ADAS sensor temperature was out of range. Since then, I've had multiple visits and the front camera was eventually replaced, but the same issue continued. Most recently, my vehicle was at the dealership from July 16 through August 25, 2026 -- approximately 40 days. It went in with 16,296 miles and came back with 17,047 miles, meaning 751 miles were added. The dealership stated that more than 740 of those miles were test-driven while trying to reproduce the issue. They also documented the camera reaching 122°F during testing. Despite the extended stay, testing, and mileage, the final paperwork stated "NO REPAIRS PERFORMED AT THIS TIME." I ultimately picked up my vehicle on August 25 because I became uncomfortable with the amount of mileage being added and how my vehicle was being driven while in the dealership's possession. I have documentation showing the vehicle being driven at 65 MPH in a posted 45 MPH residential area. I raised this concern with the dealership and was told they would speak with the employee involved. My biggest frustration is that this problem started when the car had only 340 miles, just six days after I purchased it new, and I'm still dealing with the same safety/ADAS concerns more than a year later. I understand that dealerships have diagnostic procedures to follow, but after multiple visits, parts replacement, extended stays, and hundreds of test-drive miles, I expected a much better resolution. I have kept all of the work orders, diagnostic information, mileage records, photographs, and communications related to this situation. I'm continuing to work with Hyundai to get this resolved, but based on my experience so far, I cannot recommend Ken Garff Hyundai.

outstanding a place you can trust !!!!! father and son did…read morehelp me out when I needed back in 2019 . Especially the man who got the paper work together for financing! truck was in good shape all payed off very happy with this place !

Worst experience ever didn't get any help. Front desk guy wasn't trying to work anything out I was…read moretrying to cash him out with all CASH but since I look young I guess he thought I got no money