Had a punctured tire, drove into the service dept. Was greeted quickly and tire was fixed within an hour, no charge. The customer service was exceptional and service was quick! read more

Very disappointing experience at Sands Chevrolet Surprise. I spent time communicating with a salesperson named Esli about a vehicle and financing options. On the day of my visit, I was texted, "We have everything ready to go" and was asked what time I would be arriving. After driving to the dealership, I was told the vehicle had already been sold. No one contacted me beforehand to let me know, despite our active communication. The lack of transparency was frustrating enough, but the experience became worse when we dealt with Jackie Hernandez. She was dismissive, condescending, and made inappropriate comments regarding our credit and even my income. Nearly every question we asked was met with attitude rather than professionalism. We also repeatedly asked for deal details in writing and were unable to get clear answers. The information discussed before arriving often did not match what we were told at the dealership, and the conversation continually shifted toward vehicles we had not come in to purchase. This experience got our hopes up and ultimately left us feeling misled and disrespected. Customer service and transparency were seriously lacking. Based on our experience, I would recommend shopping elsewhere. read more

Dont be fooled bythe 4-5 star reviews. They are shady, bait and switch tactics. They have been caught leaving themselves reviews. https://www.youtube.com/shorts/oUWO6PaS1mY read more

Bait and switch dealership. Great TikTok videos on how they are scamming customers. watch the videos before you do business with these guys. read more

Well just called the service folks and gave brief story and provided service advisor name of who I had been working with previously and then hear... just put him to voicemail... so I call back and give brief story again to whoever answered in service area and he says he will leave service advisor a sticky note which ive heard that b4 and so I let him know that and he hangs up on me.... Now I have never left a review and im 51 tears old... im very patient person and dont speak crazy to people. My 2026 car which I purchased from them check engine light came on in early July and took in and learned a part needed to be ordered and I e never heard back. Ive spoken to my service advisor 1x early on. I only was just trying to follow up because im sure they get busy and I didnt want to get forgotten. Absolutely unacceptable behavior from those folks. Im sure they do not care or anyone at the building and im ok with that. I will sleep well tonight... well I work nights but you know what I mean...but if I can help others I figured i should try... I will move on which i learned in my older age sometimes thats just what we have to do... good luck and have a great day whoever reads this... Nate read more

AVOID BUYING USED CARS FROM HERE AT ALL COST!!! Holy smokes. Customer service wise, everyone was amazing from start to finish. However, I bought a used 2019 mustang GT premium with 60ish thousand miles and not even a two weeks later the check engine light came on. (Previous owner had installed some unknown performance tune that the engine could not support with internal components that the engine could not support like larger fuel injectors than the standard 45lb injectors needed for a stock coyote GEN 3 engine)... Used my OEM scanner and the report ran that my maps sensor was not working plus THEY SOLD THE CAR WITHOUT THE ABS WHICH IS RIDICULOUS. Checked my battery and it was CORRODED. (Once again only about two weeks from buying the vehicle). I took it to SAG Auto Sales across the street and gave them my report they were very polite and professional. However after "fixing up" everything I brought in on the report my check engine light turned back on after a week or so. Didn't bother to bring it in for a diag as it had already been 2 weeks of not having my car. Ran another OEM scan and I had cylinder 8 misfiring, 1 and 2 random misfires and was running EXTREMELY RICH. Took it to my local auto shop and was informed I had CORRODING SPARK PLUGS THAT SMELT FOUL, FUEL INJECTORS THAT NEEDED TO BE REPLACED and that the engine could not support which was going to blow out my catalytic converter. Needed my transmission fluid, and brake fluid flushed and replaced as well (brake fluid was never changed from previous owner) as well as a whole other laundry list like rusted cracking arm brushes and so so so much more. The shop was TRIPPING trying to charge 5k so I bought the Ford OEM 45lb injectors and spark plugs myself took them to my performance shop to be installed as well as a new high performance mini starter because the original starter was dying LMAO. After inspection, I was told that the second bank (direct injectors, as the GEN 3 has two sets of injectors) for my fuel injectors needed to have a flow check and be cleaned out because my car was still running rich and I was lucky my CATS didn't blow out. I am beyond upset with whoever thought it was okay to sell a used vehicle to someone at a major dealership without ABS which endangered my life. I would AVOID THIS LOCATION and maybe even Sands Cheverlot at ALL COST. Extremely UNSAFE especially in a 5.0 mustang (said they were going to patch up the satin black wrap that was sun damaged and didn't either as well for the cherry on top, peeled right off!) THANK YOU! read more

Sands Chevrolet Surprise - Car Dealers Near Me - Surprise, Arizona

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If you're considering buying a vehicle from this dealership, I'd think twice. Based on what I personally witnessed, I saw lot attendants and detail employees treat customers' vehicles with little respect. While buyers were inside signing paperwork, some employees would take the keys and drive the vehicles before delivery. I personally witnessed cars being aggressively revved and driven in ways that I don't believe most customers would approve of. Performance vehicles, especially Corvettes and other V8 models, seemed to receive the most attention. What disappointed me even more was the lack of accountability. From my experience, when concerns were raised, they didn't appear to be handled fairly, and it seemed that some employees received preferential treatment instead of being held responsible. Buying a vehicle is a major investment, and customers deserve to know their car is being treated professionally from the moment they agree to purchase it. Based on what I personally observed, I would not recommend buying a new or used vehicle from this dealership. If you're spending your hard-earned money, choose a dealership where professionalism, accountability, and respect for customers come first. read more

These people are incredibly unprofessional. I'm glad I didn't make a purchase. This dealership isn't worth my time. I only was indirect contact of this place because my old salesperson went to this company. It's absurd how they claim they don't have a customer in their database with my name, yet they message me about a test drive and mention a potential vehicle that might work. No, thank you! I'm a one-and-done kind of person. I'm not in a hurry to buy a vehicle, and I won't do business with such deceitfully-slimy spurious individuals who treated me horribly. Fortunately, I have the freedom to choose where to spend my money. You can't expect someone to invest their money in you and then treat them like trash when they're nothing but kind throughout the entire experience. The nerve of some people! This place is truly slimy. read more

Sands Chevrolet Surprise - Clearly a potential customer - Car Dealers Near Me - Surprise, Arizona

Well when I first showed up. I was greeted by 2 salesman. I asked them if the 60 months no interest rates were still happening for the Trax and Equinox. They said yes it is still going on. We did the test drive. Sat down and negotiated. They took the paper work to there bosses. They came back with a ridiculous price and said the 60 month APR was no longer happening. But I can get a brand new Chevy truck at 60 APR. The Average price 50,000.00. Yes the old Bait and Switch. Senior Citizens BEWARE. They will have no mercy on you or your bank account. I felt like I was being taking advantage of and getting ripped off. I am going to contact The BBB. And anywhere I can write a negative review. Also the salesmen disappeared. The manager was the one that did all this dirty work. I will never trust a Chevy dealership again. read more

What a terrible experience, my family and I walked in and immediately they told me that my kids had to go to a different office than me. That didn't make any sense because they're all between the ages of five and 10. I then said that I wasn't going to do that and they went and got a sales manager name Ernest Hickman and he said the same thing that the kids could not be in the sales room with me and my wife. I said why and he said something that I can't quite remember but as he was walking away he was really angry and I heard him say something like dumb Mexican under his voice or under his breath rather I was absolutely shocked, we got up and walked out read more

I went to Sands Chevrolet in Glendale because I wanted to look at 2 trucks listed online. I have been searching for a specific truck for months. I went in and the salesmen were very pushy. When I determined the 2 trucks were in the Sands Chevrolet lot in Surprise, I tried to leave and the salesman was pushy telling me he could beat the price of the ones at the other lot and their trucks would have lower miles. He showed me 2 trucks that were $20,000 more than the ones I wanted to look at. I don't think that salesman understood math or even numbers at all. When I told him I was going to the other lot, he said he didn't want me to leave without making a deal on one of the trucks on their lot that I specifically said I wasn't interested in, due to the price and the engine type. What a terrible experience. My wife and I drove to the Surprise location and spoke to Joe De La Torre. I was skeptical, because salespeople can be very high pressure and don't always listen to your needs. I knew what I was looking for. I didn't need someone holding my hand trying to sell me a vehicle I didn't want. Joe was different. He was knowledgeable, friendly, and extremely helpful. I told him the about the 2 trucks that I was looking for and he knew exactly where they were on the lot which had at least 200 vehicles on it. He listened and treated me with respect the entire time I was there. He knew every detail to the 2 trucks I was looking at. I test drove both trucks. No pressure at all. He didn't force anything on me. I finished the test drive and told him I needed to talk to my wife. He waited while I spoke to my wife. Ended up purchasing one of the trucks. The whole process was easy, and never felt high pressure. The finance manager Brandon was also super helpful during the end of the process. My wife and I are University of Arizona fans, and even though Joe was an ASU fan, we made it work. I would recommend Sands Chevrolet in Surprise to anyone who wants to be treated well. Thanks guys, and Bear Down! read more

Sands Chevrolet Surprise - Car Dealers Near Me - Surprise, Arizona

Being a new owner of a new to me Corvette I definitely wanted to be comfortable with where I took my baby ! Henry my service tech was fantastic. Helped me with concerns, answered all questions and when I made a couple decisions told me pricing and did not exceed. Car was ready in a timely basis a d when promised. This is where I will trust my cars repairs with. read more

Caring service provided, communication and involvement from management was appreciated. They worked to get me into my first big purchase, I love it. Thank you Jared. read more

Sands Chevrolet Surprise - 2026 Chevrolet Equinox Activ - Car Dealers Near Me - Surprise, Arizona

Great establishment and great people from sales to service !! Sands Chevrolet Surprise is the way to go!!

Scam artists.. they have this thing going on where you get in the mail to get a chance to win free rewards if you match 3 items. If you get a match, don't even bother going to the dealership. They gonna say you didn't win anything and give you a $5 give card. Other than that, better go get yourself a ford or any other brand than them. read more

Awesome people to deal with. Jordan in Sales is the Best...They helped me in an AWESOME Sun City Super low milage Malibu....Short simple pain free buying process Even with a highly Challenged credit score They Took Care of me....Highly Recommend read more

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I just leased a car with sands and I just got a used car in February mind you it says "certified used" not even 3 months the car already breaks down up and sands is not helping what so ever Jose is the only one being helpful but sands is a waste of time and now there telling me I have to put another 2k down just to get in a new car when I already put 3k down on a 2018!!!!! Like do better this is CRAZY!!! read more

Honestly I was worried going to this place after reading the reviews, but honestly they were the best team I've encountered. From George our salesperson who was just an amazing person and salesman from. Start to finish he was SUPER helpful answer all our question and everything. As well as Gary our financing guy broke everything down for us and was patient with all our questions. Truthfully recommend this place if you're looking for a car and make sure to look for George as your salesman!!! read more

Sands Chevrolet Surprise - 2022 TrailBoss - Car Dealers Near Me - Surprise, Arizona

Called in and talked with night sales manager in reference to a Truck listed for sale on their Web site. "Assured" item was in fact still on lot so we made 9:00 am appt with assigned sales person. Drove to sales lot in surprise only to wait over 30 mins to be told the "The Truck we were interested in was already sold and not on the lot" but he located two other trucks in inventory that are almost what your looking for...Smells like Bait and Switch to me......WE WALKED..... read more

I visited Chevy Sands in Surprise on May 29, 2026, and had a very disappointing and frustrating experience. I worked with a salesperson named Mickey. I explained that I wanted to trade in my 2023 Trailblazer for something new while keeping my monthly payment at or below my current $526, with no down payment. She showed me a 2025 Trax and told me I qualified with no down payment at $585/month. She also said that if I added a co-signer (my wife), my payment could drop to around $530/month with no down payment. Based on that, I went home to discuss it with my wife. Shortly after, I received a call from someone named EZLY, who claimed to have "great news" and said my application had been accepted by a bank. However, when I asked for details like the monthly payment, interest rate, or terms, he refused to provide any information and insisted I come back to the dealership the next morning at 9:45 AM. When I returned, I was made to wait about 20 minutes while they "looked for the car key," which already felt unprofessional. Then EZLY finally spoke with me and presented completely different numbers: $685/month, with no other options. This was significantly higher than anything previously discussed. It was clear that they already knew these terms the day before and deliberately withheld the information just to get me back into the dealership and pressure me into accepting a worse deal. This felt misleading, dishonest, and highly unprofessional. I strongly recommend avoiding doing business with Chevy Sands Surprise. I will be escalating this situation further. read more

Check engine light came on. Took care to AutoZone for a quick scan. Looked it up and it says its an issue with the software. I came in on 1/26/26 because my onstar and connectivity stopped working. They confirmed it was a corrupted software update. Two things that angered me: 1. They said it was going to cost almost $400 to fix the corrupted software that GM used to update the vehicle OTA. 2. The service desk never came to talk to me even though I was a waiter in the lobby. 3. Once I told them I would not pay for an issue caused by GM, not by me, they sent me on my way but when I looked at my "invoice" the quote was almost $100 cheaper than what I was told. Its seems to me that that GM broke my vehicle and is now expecting me to pay for it. On top of not great customer service. read more

I came in with a voucher for a down payment to drive with $0 down based on an ad I saw for a sale they were running. They said they work with everyone bad credit, yada yada. I asked before going in. They don't. Please don't bother with the voucher. They still ask you to put 1,500 down on a vehicle that isn't even ready yet. Even with high income. I pay $1200 a month for a rental and just want to own a car. It's a waste of time and I feel very deceived and disappointed. Especially driving 40+ minutes. Just don't even bother with that if you think there's anything to the voucher. Feels like a deceptive sales practice. Just giving my honest opinion based on my circumstances. read more

Lying good for nothing sleaze ball good old boy losers work here! One of the sales managers, Kareem, stole customer paperwork that I brought in to reference questions I had about my lease. He didn't give me my paperwork back or make a copy. As a result, GM Financial charged me for items that were supposed to be covered in my lease contract. This is a dishonest and unethical dealership! read more

If I could give 0 starts I would. Out of more than 50 dealerships I've worked with in the past this dealer has been the worst to work with. From the sales associates, to financing, and also back office accounting people, they are the worst. They added random packages on my purchase that I never agreed to and took forever to try to get it resolved. I had to make over 30 calls to get a resolution. Every time I would call they would hang up or transfer me to people i didn't ask to speak with. They forced me to remove the review in order to get our refunds sent back, and even then it took months to get it back. The sales associate ghosted us after the same and didn't care at all about what was going on. He even asked for beer in exchange to deliver the vehicle to us but lied about any vehicle damages that were very significant on the vehicle. Just overall, the worst experience I've ever had with any dealership. I would never purchase from here again! read more

Treated the way you should be treated when looking for a new car. I had an amazing experience & tell all my family /friends to shop here. I love my Chevy!! read more

took my Tahoe in to get an oil change while visiting family in Surprise. They said I needed an alignment so I get that done too. When I go to pay they said "sorry we charge a credit card fee if you use a credit card" This would have been nice to know before the work was done. I did not have a debit or cash on me so had to pay the fee. Worse was the so called alignment that was supposedly done, does not appear to have been done. I just took my Tahoe to my local Chevy dealer and they said the alignment needs to be done and showed how off the rear tire were. Sad that a dealership is like this. I would hope with all the negative reviews this place has it would go belly up or sold to someone who actually believes in customer service. Please heed all the 1 and 2 star review this place has and do not go here!!! read more

Mickey and her manager were friendly and helpful and were patient with us. Mickey did a nice job answering our questions and providing good feedback and took our offers to management without hesitation. read more

Does Sands damage the fender of your Corvette claim NO responsibility after paying 5k for a repair and then over, over tighten an oil filter? The answer is Yes, yes! Yes! The ONLY redeeming quality is the vintage corvette showroom. Otherwise avoid at all costs! I can't stand this dealership! read more

Sands Chevrolet Surprise - Car Dealers Near Me - Surprise, Arizona

I have bought a Corvette here, serviced all my trucks, and bought thousands of dollars worth of parts. Until I price checked them over a small part and found they were twice as high as the other dealer two miles further away.. They claim pricing is consistent across all customers, so that means everyone is getting hosed. Even GM parts online was significantly cheaper. I bought my last two vehicles at my new dealer and will never do business with Sands Chevrolet or any of their associated dealerships again. read more

Wouldn't recommend purchasing a vehicle from this dealership. I traded my vehicle in on 9/30 which was 5 days before the due date my vehicle is yet to be paid off. Everyone time i call its a different story and a rude voice. The payoff supposedly was overnighted 2 weeks ago then it was mailed out last week when I called. No voicemail returned even when left review on Google maps review after I was told to call and only got sent to a voicemail horrible business. Will have to make a car payment on 10/5 to prevent credit hit. read more

Devyn, just go see Devyn. He is the reason I went back here. Mike in service is great. Backordered items not so great, but I'm trying to be patient. Finance is horrible, the amount of pressure the guy put on me was terrible. Excluding Devyn and Mike: Just because I'm a woman doesn't mean I want or need permission from my husband to buy a car, it's my car. Please treat women customers with the same attitude as men customers. read more

I would give zero stars to this dealership if I could! We found a 2024 Kia Sportage SX Prestige at Sands Chevrolet in Surprise AZ. It was listed at $29,999 with 42,000 miles on it. It wasn't the mileage I was looking for but the features on the car were. Well I got a call from one of their salesmen, Sunny and made an appointment to go see the car. I explained to him that we had been jacked around by Germain Honda and Ken Garff Kia. (See my reviews on Google) So he assured me that would not happen at his dealership. So before I went, I looked at the carfax on the vehicle and it had been driven 42,000 miles in one year, rotors and brakes replaced twice and had been in a rear end collision! Then I noticed the last service on the rotors were just resurfaced not replaced. So now Jonah, Sonny's partner takes over and assures me he's going to have new rotors and brake pads put on all wheels. (He didn't inform me that I was to be paying for all this crap!) See the reconditioning fees on their contract ($3000). Jonah said the reconditioning fees were for brake and rotors replaced (3 times) and all the body work done to this car! (See all 6 pictures please) WTF!! So now its my turn to see the finance guy Issa, another wolf in sheep's clothing! I informed Issa that I would be paying cash for this vehicle. Well, we just about fell off our chairs when he told us the price of the car was going to be $33,000 cash price!! This guy Issa actually told me that Uncle Sam was taking $4000 in taxes right from the top of this car! Little did he know that I already knew the tax rates in Surprise AZ And it is more like $2500 ISSA! And we actually must have caught him in a really great mood because he gave us a $3500 discount from a $7000 100,000 mile warranty! and a $4,000 internet discount! Wow, what a nice guy! And what a joke and bullshitter this guy ISSA is, trying to get over on two elderly people! These guys are worse than Germain Honda and Ken Garff Kia! So people, DON'T GO HERE!! And I'm with Susan Beaman, a previous Google reviewer of this dealership. If you are elderly, watch out, they'll be out to scam you too! They are ALL WOLVES IN SHEEP"S CLOTHING! So we went to Horne Kia and purchased a Pre - Certified 2023 Kia Sportage SX Prestige with 26,000 miles, a clean carfax and a 100,000 mi warranty included for 35,500 cash out the door and they treated us with dignity and respect! What happened to the Sands Chevrolet my parents shopped at when I was a kid, It was an honest dealership with integrity. This dealership is CRAP now! read more

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Towed my car here after a freak electrical failure, so far they've been treating me really well and doing their best to replace the unit that broke. Will update upon completion. Rob's been great. read more

My new car Thank you Kevin and Joe for everything you did for me to make this happen!!! You both went above and beyond!!! Couldn't of done this without you both read more

Sands Chevrolet Surprise - Car Dealers Near Me - Surprise, Arizona

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These over stuffed rude pushy workers one by the name Ken Ashby. It started 7:30 am when I arrived, they said they they offer a curtsy ride thru lift. Also offered un needed service to the truck. Would never wish this place on anybody. Got truck back after nine hours for one glow plug. Also made a sarcastic comment the others side would go out on the glow plug.This guy was very rude. Won't be returning there again or recommending to anyone. read more

Jared did an amazing job selling me a car great customer service. Wonderful to work with very understanding. Also very kind and polite he found me the car I like and the price is not bad at all. read more

I wish there was a way to review with zero stars. I rarely leave reviews, but my experience with this dealership was so disappointing that I feel obligated to warn others. When my brand new car broke down leaving my kids and I stranded while the new car was towed just FOUR DAYS after purchasing, the tone of the dealership was dismissive and lacked empathy. Furthermore, would be more direct when speaking to my husband than when speaking to me. The vehicle was still in the shop being 'fixed' two weeks until we demanded a different vehicle. Communication was poor, and when I tried to get clarification or hold someone accountable, I was met with deflection and excuses. I called the dealership no less than 10x consistently being transferred to incorrect extensions or not being able to be transferred because the person answering the phone "didn't know how to transfer the call" to my sales rep or any Manager on duty. NO ONE took responsibility, and any attempt to escalate the issue was met with apathy and finger pointing. I didn't expect perfection, but I did expect basic professionalism and some level of empathy. I received neither. I strongly advise anyone considering this dealership to look elsewhere. There are too many honest businesses out there to waste your time and money here. I will NEVER trust this dealer or recommend anyone do business here. read more

My wife and I needed to purchase a new pickup to replace my F-350 that was destroyed in a fire about 3 weeks ago. (Do not buy a Ford) Anyway are sale person Alex Monson He was excellent very understanding and willing to go the extra mile in order to make a deal . Alex did not know that I was in Auto and truck fleet sales for 28 years so I knew what was going to happen before hand.. I would recommend Alex for your next salesman you will not be disappointed. I was paying cash for the truck so I didn't need to do any financing, but doing the paperwork in the back was quick and easy . I would recommend the dealership highly, but I am also telling all future customers do your research before you go into any dealership to purchase a vehicle. DO NOT buy on impulse . I was in the business and I still went around checking all brands before deciding on my new 2024 Silverado crew cab, 4 x 4 fully loaded . Because of Alex and the way my wife and I was treated I give this store five stars. read more

dodgy dealership with terrible customer service. Called in on a 2015 Z06 Corvette, which is only around $60,000, asked about warranty and a test drive in which I was told there is absolutely no warranty other than financing, and that this test drive would not be done because we usually only test drive to people who seem like real buyers or have driven one before I own a 2015 Mustang GT and have just driven far more expensive cars. This is insane for a dealership to say wouldn't buy here read more

We took in a 1994 Corvette we just purchased and has a total inspection completed. The entire staff were more than kind, and the service writer, Jean Jajou, was totally amazing! Jean treated us like family. She was in constant communication during the process, ensuring we were comfortable through every step of the process. I've never been more comfortable leaving any vehicle with a dealership ever. Will we be back? Absolutely we will!! For us, this was a total 5-star experience! read more

Sands Chevrolet Surprise - Even older cars need love, and we received top-notch, 5-star serve for our new purchse - Car Dealers Near Me - Surprise, Arizona

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