I had a great experience at Surprise Ford. John the technician was very helpful and thorough with what needed to be done with my car. I had 2 recalls on it and he was able to get them fixed pretty quickly. He was great at communicating and responding to my questions. He was very friendly, knowledgeable, and helped us learn more about our car. It was a very pleasant experience and my car came back in great shape! read more

Last post I promise. Took the truck to San Tan Ford. They fixed it within hours and upon my asking, there was only one other update to the computer system, not the 4 or 5 the Surprise service writer told me. I have no idea why he felt the need to lie to me unless they were overbooked and he had to put me off. Yes, San Tan is a ways off but I'm over there about every week anyway so I'll be using them for factory service. read more

Update we just went back to this place thinking maybe since time had passed maybe they would have gotten better. The sales person tried to make me pay $6200 for tax title license and dealer doc fee on a vehicle they said was $45k when we walked the lot. The sales guy was bald and wearing a purple shirt today - can't remember his name but I've never been lied to like this so I felt compelled to share here. Based on my calculation, that was inflated by at least $1500. What a scam. read more

Surprise Ford - Another persons review - Car Dealers Near Me - Surprise, Arizona

We spent 4 hours in this dealership working on buying a vehicle and after running numbers and agreeing on a deal we were then told they ran the deal under the wrong vehicle. After running numbers on the correct vehicle, we were told they couldn't do it unless we put even more money down or go with the wrong vehicle that they ran the original deal under. Nothing was done to correct their mistake. After this experience I will not be giving my business to this dealership or Ford in general. read more

Shady bunch, went in by appointment to look at a car, returned the following day to complete the purchase and suddenly the price just happened to double. Never setting foot in that building again read more

Saw a special online for an oil change (49.95 + tax). Scheduled an appointment referencing that special. $90+ later, I got my car back. They did a full oil change and inspection. With only 11,000 miles on my car, I didn't need them to check my brakes, etc. read more

Shoutout Nick, my service advisor. He's a real one. The maintenance team returned my car to me in pieces but Nick sprang into action and made them put it back together and even gave it a wash. He even stuck his neck out for me and got me a refund. I'm straight jumping for joy. I feel like I have a propeller hat on and a big lolly pop. I hope they give you a pizza party for this Nick. Also I saw an employee watching instagram reels when I had dropped the car off. I thought that was funny. read more

Twice now I have paid for oil changes at this dealership that were not performed. Both times, I marked my oil filter beforehand, and both times the same marked, dirty filter was still installed when I inspected my truck. The oil on the dipstick was also clearly not fresh. When confronted, staff questioned my integrity instead of acknowledging the failure. No refund was offered. This is not a one-time mistake, it is a pattern of shady service practices. Based on all the other 1 star Google reviews, I fully expect a generic response from the dealership telling ME to contact the Service Director, Anoeil Atenousazar rather than anyone taking ownership and contacting me directly. I'm sure he knows who I am, but am doubtful anyone will contact me. I will not return for service, parts, or vehicle purchases, and I strongly recommend others verify any work done here. read more

We purchased a sweet little mini cooper yesterday and had a great experience at Surprise Ford. Our Sales person, Lavi Barrs was very friendly and not pushing. You could tell she was there to help us get what we wanted. Lavi stepped up and involved manager George Lopez whom was also very kind and helpful. We then met with the finance manager Juan Marceleno and we were very happy with the outcome. He was very helpful and knowledgeable. After just 2.5 hrs we were on our way home with the car and terms we were looking for. Thank you all, Sandy and Larry Brown. read more

Surprise Ford - Mini cooper - Car Dealers Near Me - Surprise, Arizona

Nothing I could say would improve this dealership, two stars is an exaggeration of how they rate. I went through the Costco automobile purchase program and got a small reduction on the MSRP of a F-150 in which they notified Surprise Ford I was interested in ordering . The General Manager sent me an AI generated reply telling me to contact him if I needed help with a purchase. I went in on Friday with my checkbook to make the purchase and asked for the GM or a sales manager. The sales manager finally came out to speak with me only to immediately blow me off and say the salesman could write my order. The salesman looked up the truck and I told him I had Costco pricing. He left his desk for a couple of minutes and returned to inform me that "management" said if I ordered the truck i would have to pay MSRP since it was a popular model and they couldn't keep it on the lot and they charge more than MSRP when they do, so they wouldn't honor the Costco pricing. I walked out and contacted two other dealers, they have no problem honoring the Costco price. So I think they refer to that as a systemic problem of top down bad management. Now I'm going to get another BS letter stating about that's not how they do business and they are totally professional and wish to discuss this matter to make it right. This place is a joke and I would be surprised if the Attorney General doesn't have a file on them. I'll contact Costco's customer service and let them know of their practices. The Costco price was only $1,700 under MSRP and they wouldn't order the vehicle but I have two other Ford dealers that will discount it more if I place the order. Dear God, shop around read more

I have never used YELP, so obviously I have a significant complaint. I decided to give this dealership a shot after researching Ford Broncos at various dealers. I had test driven one at a car show Memorial Day weekend. 31 days later and I am still waiting on my wheel locks and a medical reimbursement check. I will accept not getting these in order to post my review. I was driving to the dealer after making an appointment to purchase a specific black Bronco. I received a call from them assuring I was on my way and I confirmed. I was told about the employee pricing and offered 43000 dollars for my trade. Upon arrival, I was informed they had sold my vehicle during my drive to the dealership. I was asked if I would like to look at another color/model. I agreed and they brought out a green one. I liked the vehicle and we started talking numbers. Right from the start they changed my trade value to 40000 and added 4000 in dealer options such as Lo-jack, wheel locks, tint and a lot more garbage. Additionally, the vehicle was 3000 dollars more expensive. After painfully going back and forth with four different people, I got the initial deal, SEVEN hours later. They offered no break on the price for the inconvenience. I was exhausted and ready to drive home. On my way home, I turned on the windshield wipers to remove bugs and there was no washer fluid. I got up early the next morning to fill the reservoir and the fluid leaked onto the pavement. I called on a Sunday and no management was on site. I called back Monday and was told if I brought it back, they would do the repair. I insisted that they come to Tucson and they finally agreed. In the interim, I received an email from a sales manager name Pesh. I responded and received no further communication. When the mobile team arrived, I was informed it could not be fixed due to a massive rat infestation. They gave me 8 pictures, of which 2 are posted. When contacting the dealer Nick offered to send me a rental and attempt to repair the extensive damage. He was totally unaware of the rat damage. I realized in hindsight that they did not perform a presale detailed inspection. I wanted a fair and quick resolution and was told similar versions were in transit. I drove the vehicle and developed a respiratory infection from breathing in the rat feces. I had searched both Suprise Ford and Peoria Ford sites for a green Bronco and all that was there was a Badlands, which they totally dismissed. Suprise finally found a black one from either their partner or another dealership. Nick informed me it was a slight upgrade due to a towing package, which I really don't need. However, it does not have the Ambient lighting. I wanted to get in and out and they were quick. The only thing said to me was please give them a good survey conveying they remedied the issue. It was now obvious that a good review was more important than customer satisfaction. I humbled myself and sent in a good review. I got home and realized they forgot the wheel lock. I called any promised to order them and mail them ASAP. I called to check on their status, I was told they were sent to the wrong address. It has been 19 days. I do not want a form apology from them or any further communication. I am willing to order my own wheel locks and dismiss the 80 dollar copay check and move on. From the start they should have given me the Badlands or a vehicle within a few thousand dollars of my purchase price. and sent me home feeling positive. Instead, I have absolutely nothing positive that came from this ordeal. I have bought many new cars and this was by far the worst experience of my life. After reviewing the number of negative reviews for Suprise Ford, I should have checked their reviews prior to my visit, I intend to communicate this to BBB and Google Business reviews, along with any other available entities. If you choose to shop at this dealer, assure that you perform your own presale inspection. read more

Surprise Ford - more rat damage - Car Dealers Near Me - Surprise, Arizona

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We visited today to look at a used Ford Mustang. We were frustrated that we had to wait for the sales rep to look over our trade in for an hour and "find" the keys to the car we wanted to look at. Finally got to test drive and we loved the car! We go inside to make a deal and they want to offer us $250 for 2 trade in cars. Slap in the face. We got up to leave and they followed us out to our car (which was locked) and tried to justify their actions and wouldn't give us our keys back so we could leave, until I yelled at them to get my keys. I will NEVER do not business with Peoria Ford. Customer service matters! read more

Their salesman Oscar was absolutely unprofessional and wasted my time. He showed zero interest in selling cars and would rather sit at his desk instead. I purchased my vehicle elsewhere and would not recommend this dealership at all to anyone. read more

I'll start with the good, the sales department is actually great. The sales department was professional and they worked with me to make a fair deal. However, the reason I would never recommend this dealership is the finance department. I secured my own financing before even entering the dealership. This is something I've done many times before with no issues it actually made the process much faster and easier every other time. The finance department called me no less than three times the day of the deal in order to confirm information to have papers ready for me to sign when I walked in. Upon my arrival, they had nothing ready and made me wait for an additional two hours with my newborn, then had the nerve to say "smile" how condescending, you would never say that to a man. The finance director called me 3 weeks after purchase and threatened me with legal action because they failed to endorse the check on their end so it bounced, which they can easily fix by simply signing the proper area of the check. As soon as I got my husband involved, they stopped returning my calls, STEVE specifically. Just avoid this dealership altogether, especially as a woman. read more

Editing to add- someone from Surprise Ford will comment saying to please contact them so they can "make it right" but they don't ever answer the phone or call back. Still in complete shock how terrible this situation was and how they don't care to even call me back. Original post- We were loyal customers... and the minute our warranty expired, suddenly everything was an issue. The final straw was when my truck wouldn't start (presenting what I thought was dead battery). I took it in and explained what happened, even mentioned it may be the battery. They kept my truck for 3 days and then sent me an invoice for $12,000. I called to inquire and they said they "think" it's the wiring harness and that the entire truck would need to be re-wired. I decided to get a second opinion because of a few other recent visits that didn't sit right with me. Got in my truck and they had left an offer to purchase (they had done this to me a few times). Took the truck to Rodeo Ford for a second opinion and their diagnostic showed A FAILED BATTERY. I had changed the batteries 2 years ago at Surprise Ford so they were still under warranty. Luckily I was able to find the receipt because when I called Surprise Ford to ask them for it, they said they would email and never did... twice. I waited 4 MONTHS to write this review because I wanted to make sure the battery fixed the problem and it's been running great! I've also reached out to Surprise Ford Service Manager and anyone who would answer the phone... "they will give you a call" is all I hear but they never do. I'm still waiting for those calls. Very disappointing that they won't even give me a call back after trying to rip me off. read more

This was my experience with Surprise Ford. Very suspect. Below is a copy of email sent to the general manager. thank you. Good morning Mr. Kayedan. My name is Paul DeMartini. I am writing this regarding a 2023 Yukon that you currently have for sale. Yesterday I tried to set up a purchase for the vehicle. Wednesday night, I spoke with Willie who was going to get back to me Thursday morning. Yesterday morning I called Willie. He was very defensive regarding the car for some reason. He said he thought it was sent to auction but was going to check. I was then hung up on.. I then proceeded to speak with a George(?), a sales manager. We engaged in price briefly. I said I was CA. He said used cars can't be held for some reason. We spoke of cashier's check, personal check with a service that guarantees payment which a dealership I used prior to put a down payment for my son's 2023 F150 at Lithia Ford in Fresno. He said someone was currently looking at the car and would get back to me. No one did so I messaged through your website yesterday evening. Willie then called me to say the car was sent to auction and no longer available. I get up this morning and see the car is still available on your site . The price however was raised by $5,500 to $55,000. I am a 61 year old married man that has bought many cars in my life for my family and have the means to purchase the Yukon easily either through cash or payment, whatever it would take to get the deal done. I have never dealt with a reputable dealership that carries its business in that manner. Being outright lied to is something that a person does not expect especially when dealing with a dealership as prestigious as yours. I just thought you may want to know the conduct that some individuals at your dealership are displaying. Thank you for your time. Paul D. read more

Not at all customer oriented and they are less than ethical. With an appointment and the foreknowledge I would be waiting, they took 2 hours to change my oil and rotate the tires. They charged me for an unasked for oil additive not recommended by Ford. They also charged me for a bio treatment that amounts to a cleaner for the steering wheel. The waiting room was playing rap music to a customer base at least 75% of which were over 65. Free coffee, but you have to pay for anything else. If you want to pay with a credit card, they charge you an additional 3%. 3% and consider they are also charging for services you didn't request. If you can, I would look elsewhere for Ford service. read more

Not sure how much I would trust in them. They continue to call me after I block the number, they call from desk phones, personal phone, they would page me if they could! Just be careful with referrals! MR. William leaves VMs stating, that as of your 2 year mark you will receive a $500 referral check on new car buys! Awesome, then I get a phone call less than 14 days later and they state AGAIN "Congrats on being a two year customer, when you send in new referrals you get a $200 check" What is the truth, who knows if you truly get a check! Please stop calling me. read more

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I had a deeply disappointing experience at this dealership while trying to buy a 2025 Ford F-150 Raptor. After discussions that made me believe my deal was secure, they sold the truck I wanted out from under me without warning. Then, they tried to push a different color at the same price or a "deal" on a higher-trim model, which felt like a bait-and-switch. The lack of transparency and communication was frustrating and unprofessional. I was ready to roll, but their shady tactics killed the buying opertunity. I ended up taking my business elsewhere and got the exact truck I wanted and they beat the price that Surpise Ford had agreed on with me on. Save yourself the hassle--shop somewhere that respects your time and commitment. The 0 to 1 Star due to the significanct breach of trust and upsell tactics. read more

The service here has deteriorated since 2019. I recently had a recall performed on the rear tow links and my wife drove the car to LA and back. In that little mileage the rear tires were completely worn. The tech obviously did not torque to the 111lb spec after setting alignment. Still waiting for service manager to get back to me after 3 weeks. read more

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Terrible dealer! Wish I could give them zero stars. I set up an appointment to test drive a car, when I got there it was already sold. I understand that happens, but the sales professional (Xavier Rodriguez) should have been a professional and called me to let me know, instead of making me drive 30 minutes for no reason. Also, the sales manager George Lopez promise me that Xavier would send a video of the vehicle, which they never did. Seems like a very sketchy dealer. Never shopping for a car here again. read more

Sales experience was great. My salesperson Bryce was professional, patient, and worked with me on the sale. The financing process was horrible. Making the customer feel like an idiot because they don't want to add additional products added to their loan is a terrible way to do business. Not updating the customer on the loan process is also an unprofessional way of doing business. read more

Very shady dealership. Be careful dealing with this dealership. On August 8, 2018, I bought what I thought was a new Escape. I did not test drive it because I had driven a rental Escape and new this was what I wanted. After all paperwork was done and a few days later I glanced at the odometer and it had 3,800 miles in it. I bought an 84 month ir 75,000 mile extended warranty at the time of purchase. I had an oil leak and took it in June 24, 2025. The shop called the extended wsrrany company and was told my warranty ran out in February. I call the warrany company and they told me the warranty began when the car was put in service in February 2018. I did not buy the car until August. So, the cost of the repair had to be paid by me. I would never again consider buying from this dealership. I am surprised that Ford Motor Company allows this dealership to represent Ford. read more

If I could give negative starts I would. I received an offer to purchase my car yesterday. I went back today to complete the paperwork and they reduced the offer by $1,250. My wife and both took time off work to go back to the dealership. I even called before driving there. This is exactly why people absolutely hate used car salesmen. read more

Avoid this dealership at all costs... has to be the most unethical dealership i have seen.. the silver lining is they will basically tell it to your face they want to rob the customer as much as possible.. they have no problem with you trying to buy a vehicle listed at 41,000 and overnight after sitting on the lot for 3 months going up 5200 overnight .. then remembered this company also with tell you every car is specially equipped with paint protection and lojack so throw on another 1650 trying to gouge the customer then tell you all the other thousands in fees .. steer as far away as possible from this dealership are the horrific reviews you read about them are true read more

Here I am writing another review about surprise ford. I thought maybe the two years it took for me to return would've changed something's but it didn't. I was looking at a bronco that online said it was in transit. DAN, told me the vehicle was there and that because of the holiday it wouldn't get addressed until Tuesday. No biggie. We set up an appointment for Tuesday night at 6, get there and DAN is on the phone, says give me your keys so I can take a picture of the odm, I ask is the car here he said yes I think BEN is bringing it around back. BEN was doing no such thing, as the car was still in transit. Second issue I have is the car was not even there yet but they included their 4000$ dealer installed options, when I asked why they said well we have to make our money, well that's not my issue. You are making the money on the price of the vehicle, along with my trade in. There are plenty of other dealers that are selling cars with no mark ups and no add ons. It's not my job to worry about you making money. It's my job to get me the best price I can for the vehicle I'll be driving. I'm not really shocked that the dealer is still at a 2 star. If you look at my previous review, they gave my personal phone number and told the individual who purchased my trade in it was okay to contact me about parts I still had, and then they denied it when I contacted them. Their GM refused to take my calls and they had a ford corporate complaint filed against them as well as a BBB complaint filed against them. I was hoping that they would see these flaws and try to fix them but that ship must not be pulling back into port. I would rather take less money from a different dealership than spend another second my time dealing with surprise ford. My favorite moment from last nights interaction was when they wanted me to sign the sheet of paper, stating I'd buy it at this price, threw a fit when I wouldn't sign it, and said it's the commitment. My commitment was being there on a Tuesday night at 730pm, not at home enjoying my evening. Someone called this morning offering me 6k more for my trade in trying to get the deal done. So for those of you dealing with them, hold out they will come back trying to make a deal because they struggle with that on a daily basis. So I'd like to thank DAN for absolutely lying and wasting my night. read more

Our Service Provider, Evan Welle, is excellent! My husband had made an appointment. When we pulled up to drop off the vehicle there was a line. He walked up to the vehicle, greeted me by name (shocked me) and took the car from there. They fixed the problem but found other items. Picking up today and it's all ready to go and washed. He was able to give us a few discounts to bring the cost down. Evan is very pleasant and not arrogant at all. I'm thankful he serviced our needs. Seems like an overall great guy. read more

Surprise Ford - Car Dealers Near Me - Surprise, Arizona

Brett Sallas got me a great deal on my Bronco and was easy to work with. Highly recommend Surprise Ford! read more

Surprise Ford - Car Dealers Near Me - Surprise, Arizona

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I was looking for someone to help with a smooth purchase transfer of my late husband's Dodge Charger. Garaged and well maintained, I wanted it to go to someone who appreciated the low mileage and beauty, and horsepower of this car. Kelley Blue Book mentioned that Surprise Ford was interested in the vehicle, so I scheduled an appointment with Martin Sandoval, Sales Consultant at Surprise Ford. He was thorough and genuinely had my best interests at heart. The transfer of ownership from me to the dealership was completed within two weeks. It was my first time selling a car that still had a loan on it, but the entire process went smoothly and without any stress or complications. I truly appreciate Martin and the staff at Surprise Ford for taking such good care of me. Every time I stepped into Surprise Ford, I was greeted with smiles and friendly welcomes. I was never pressured or hovered over like at some other dealerships. The ending procedure made me feel very content that I made the right decision to come here. read more

This place sold me a car without disclosing it was a lemon then added on 8,000 dollars of "warranty" to it. I had the "warranty" removed but now I'm stuck with a worthless car and a high car payment. When I called them to see what they would do to help me out they tried to sell me another car. A brand new truck for $1600 a month and ANOTHER $5000 down payment. This place is a rip off car lot that cares nothing for their customers. DO NOT BUY A CAR FROM THIS PLACE!!!!! read more

If I could give zero stars, I would. I've filed a claim with BBB, Ford Corporate and Warranty dept, they still don't respond. Lied to us a few times about items that needed to be repaired, when other dealers said vehicle was fine. Also charged us $1300 for items that were under warranty and they lied and said it was not. When questioned, they told me that they don't always honor warranty because they lose money. They did finally admit to me that should not have charged me and would call me back. Never to hear from them again. Not an honest establishment. Find another dealer for service. read more

I purchased a vehicle from Surprise Ford... I drove 2 hours to get to this dealership. ​I went specifically for the car I purchased. I knew what the bottom dollar payment would be before I made that drive. They gave me a decent trade-in value for my car to help me get into the car that I wanted. When I had doubts purchasing this car the salesman guilted us. As he pulled this car from another lot another dealer to show me. There was a trim piece missing from the roof. They said it happened at the car wash and there were chips in the windshield. I went through with the purchase, Knowing that they would be replacing the trim that was missing and I asked them to replace the windshield. Joshua Kemp who is one of the managers in the service department assured me that my concerns would be taken care of 100%. Joshua kept me updated and in the know. Both items have been replaced and I am happy with the outcome. If I wouldn't have felt guilted I probably would have given five stars. read more

Final Update: Was given the run around and asked to speak to the manager at Surprise Ford and left multiple messages. Jaime retuned my call and I let her know I was waiting for the above parties to get back to me. The manager didn't end up returning my calls which is a shame because we should not have been talked to or treated this way. Determined to find someone that can help me with this decision. read more

Mary - your team has spent enough of my hard earned minutes. If were a business owner and a client spent $60K+ on a brand new truck, and that client left a 1 star review, I wouldn't have waited 15 days to reach out. I do not wish to speak to your team and receive sub par, untimely help. read more

DO NOT BUY FROM THEM! They shouldn't be in buisness anymore they are the worst dealership in AZ & these reviews literally prove that. They are liars & they have the worst customer service. Went in March 7th to buy a new truck but they stated that is was too late & banks were closed so we'd have to wait until the next day to get an approval, next day came by and we heard nothing so we reached out to the salesman & heard nothing until a week later and it turns out they sold the truck! We were Upset but understood things happen and Octavio offered us a truck that was on the way so we waited 3 weeks for it until we were told that someone else was interested in that truck as well and unfortunately they were offering more than us so they had priority & would get the truck. Such a scam, unfair, and very unprofessional. We worked with Octavio, Oskar, & Nick and they all did not care one bit about what happened to us. They are the worst, I really hope they go out of business soon because they suck. read more

If you are looking for a dealer that has shifty prices, poor communication and shady business tactics these are your guys. We were working a deal on a car at a $10k markup. That car sold and suddenly there's $27k markup on the same vehicle that's available. I was hoping to move our fleet business here because Jayden our initial sales person had outstanding communication skills and follow up. The way they structure their "closings" is incredibly poor. They'll just toss you around from one guy to next and end up not even close to numbers initially discussed. Hopefully the management can dive into their CRM detailing and get this all sorted out for future customers. read more

Surprise Ford - Ford Bronco Raptor - Car Dealers Near Me - Surprise, Arizona

Wanted to say sales rep Roger and Finance manager Bastian were amazing. Roger kept in contact with me and ensured they'd find the right truck for me after having a Tremor which I had to get when I didn't want it. Being a prior Gen 2 Raptor owner I missed having a Raptor. Luckily they had the Ranger Raptor and in the perfect color. Bastian was able to find the best finance options and meet exactly where I needed to make my payments. Thank you both! read more

I was pleasantly surprised at the "no pressure" approach from their sales person at this dealership. They gave me a fair deal on my vehicles (more so than others i had visited). The manager (josh) accommodated me on a several things and made selling my vehicles easier than i had expected. I did appreciate that although i didnt express that at times. The Finance team was very patient even with the many questions i had at 9p in the night! Two of the girls were angels in helping to explain the car features and Lojack benefits. A few weeks later, the General manager thanked me for my business and wanted to make sure i had a pleasant experience. The only thing i would ask that they improve on is follow up after the sale. If something is going to be delayed or take longer, just let the customer know. You dont want them thinking you've forgotten about them and have them jump to wrong conclusions . I have to take into consideration its Christmas , they were busy and I'm not the only customer they have. That may have been the delay in follow up. I would suggest this dealership. One more thing, they have a large selection of cars to choose from read more

Hands down worst place in the country. They absolutely trashed the inside of my vehicle and with a black light, THERE ARE SPOTS EVERYWHERE!!!! There are bodily fluids all over my interior. Plus they fraudulently added a service plan and lo-jack to my loan. Presumably by transferring my electronic signature where the finance guy did it without my knowledge!!! CHECK YOUR LOAN... I didn't notice until a month and a half later when I received the packet from the bank with an extra $2550 in it that I was unaware of!!!! To this day, 9 months later, this dealership has has promised at least a dozen times to give me my paperwork yet I still don't have it. This business should be shut down and several employees put in jail!!!! I have recorded ALL my interactions with them since the beginning. They refuse to rectify this so it's all coming out on social media!!! I'm done being passed off to a different "manager". They all claim its the others department. I was adamant at least a dozen times that I wanted NOTHING more than the msrp plus TTL on my purchase... these clowns put in my original paperwork that it had like 2k worth of addons that didn't even exist!!! I demanded it be removed on the spot and the "manager" said they can take a loss on it.... They were charging me for tint, paint protection and some additional things that were NOT ON THE TRUCK.... I ordered this myself and the only addon I ordered was a factory tow hitch. It was barely at the dealership for a couple hours and they claim they added this stuff already which is IMPOSSIBLE... This was ordered by me, for me. Pretty sure I know what I ordered... Pure scum of the earth at this place!!! They also own Peoria ford so don't go there either... I wish I seen their reviews before stepping foot in this place because they are CON ARTISTS... I brought it in for warranty work at 12k miles when it had a ln oil leak and they absolutely TRASHED my truck that was 9 months old. read more

My husband had been speaking to and made an appt with Cane at 8am today for 11am. He informed him we had to bring our small children & it'd take roughly 40 mins for us to get there to look at the one specific vehicle. We arrive and he's not even there and the backup guy tells us the car sold earlier this morning. No call to inform us, let us get all the way there to say this. Cliche scam car salesmen. Go elsewhere. read more