I bought my car back in October, but wanted to leave a review. My previous car unexpectedly ran…read moreinto problems that I no longer wanted to deal with, so it was time to find something else. I originally was looking for a used car, but after an unpleasant experience at another dealership and going over pricing, a new car was in my best interest. As someone who HATES car dealerships and the whole atmosphere of them, I did online research to make the process of stress-free as possible. I emailed several dealerships who had a 2025 Toyota Corolla SE and asked for OTD prices. Some didn't respond. Camelback Toyota said they would give me a price, but they ended up giving me pricing for an LE instead, saying they'd honor it even with the incorrect trim. We went back and forth, but in the end, they just wanted me to come in and never solidified pricing - which I did not want. Toyota of Surprise WAS receptive over email. I emailed back and forth Imran about pricing and was able to get a price that worked for me. It took some time for the car to arrive at the dealership, but when it did, Keith was super helpful! He showed me all the ins and outs of the car and was super kind and not pushy at all throughout the process. I was able to save the hassle of dealing with pricing at the dealership through email communication and got my car at the dealership in a timely manner! It was the shortest trip to the dealership I've ever had and I'm so grateful for it.

SERVICE DEPARTMENT REVIEW False advertisement, I got a price…read morequoted online for service and when I arrived for my appointment the price was not honored. They said that's a "starting" price, which I would understand if I didn't enter my make model and milage when requesting the quote. Bait and switch just to get you in the door and reference the disclaimer which apparently the depend heavily on. Paying the extra $40 wouldn't be a big deal but based on principle and the deception, I rather give my business elsewhere. To add the service guy Izrael treats you like your're a burden didn't even greet me, checking his watch while Iwas trying to pull up my quote, lied and said there was no one else I could talk to about it. On a positive note I didn't get the name of the gentleman that first came out but he was friendly and welcoming even apologized that he couldn't help.

I had a great experience with this dealership's service team. My car wouldn't start, and after…read moretrying to jump it and charge the battery with no luck, I decided to call the dealership where I purchased it. I spoke with Kevin, the service manager, who was incredibly helpful from the start. He let me know my car was still under warranty and even offered to send a tow truck to pick it up. The tow truck driver was able to get my car started, so I drove it down to the dealership. When I arrived, Kevin assured me they could look at it right away. While I waited in the lobby, I enjoyed a complimentary cup of coffee, which was a nice touch. The wait wasn't long at all--about 40 minutes. I received a text letting me know my car was ready, and Kevin personally brought it out and thanked me for my business. The whole process was smooth, efficient, and stress-free. Excellent customer service all around--I really appreciate how easy they made a stressful situation.

We had a bit of a rocky start when we sat down to go over financing for a new Honda, but things…read morewent smoothly after that. Logan helped us out. He had a great attitude, as did the manager, Brandon, and financier. We were in and out in around 3 hours which is absolutely amazing if you've experienced buying a car from a dealership before. I'd recommend checking ahead by email to see if they have what you're looking for on their lot. Hubs communicated through email and had quick response. Large clean lot. Interior of dealership very large and comfortable with a kid play area and snack area with complimentary coffee and tea. Restrooms for customers.

For starters I haven't bought a car yet, and theres a reason I've decided to not buy it here…read moreanymore. Noah on the sales team was amazing, very kind, very helpful, and he was willing to answer all of our questions and didn't pressure us to do anything we weren't 100% about. I said No about one thing and he said okie and that was it and said he would keep in contact about other cars of the same one i was looking at, and walked us to the door and thanked us for coming - he did keep in touch - I inquired about another car of the one I was wanting, but Noah was unavailable the day I had time to come look at it. He is the only reason for the 3 stars. However the girl who helped us in Noah's absence. Ashley on the sales team, she seemed nice enough at first, however she didn't bother to ask anybody their names. She didn't let me finish my phone call as I was waiting on her to come back, I had received one and answered, she interrupted it and said lets go no consideration for my being on the phone and just started walking away. She was pretty rude after I told her the numbers I was looking at and she came back and said "people who cant afford Xtype of carX typically go with those cheaper smaller options. " I told her very specifically what I was wanting. As I did with Noah. But she kept pressing about every other type of car on the lot they had. I came in knowing what I wanted already. She asked me if i wanted to run my credit and see what the numbers are for cars i wasnt even looking at or had even test drove or saw the inside or history on. I told her no, thats okie, i only wanna run it if I'm absolutely sure about buying something. And then proceeded to ask me at least 6-7x more during the interaction after I repeatedly told her no. It made me very uncomfortable and felt like all she wanted was to sell a car and didn't matter what one, didn't matter what I wanted. She was very inconsiderate telling me "lease it and then buy it, that's what smart people do". Thats kind of rude in my opinion, are you saying because i would rather finance my vehicle I'm not smart? I'm sorry but that is my decision not yours? She should not be selling people cars if she can't listen to what the customer is wanting, and can't take no for an answer when we are visibly uncomfortable. She didn't even bother to walk us out, or let us take the unsigned quote slip, which Noah did so we could think about it. She folded it up, and walked out after we told her 5x in a row we would rather just have the car we originally wanted, and she kept saying are you sure we have this, and this too. I kept telling her we were gunna keep looking. She was very very pushy. And I will not be buying from here after that whole situation. Even my kid thought she was being rude.

COMPLETE LOSS OF TRUST for Sands Kia SERVICE department on Cactus Road in Surprise Arizona…read more  Kia makes a great car - but AVOID Sands Kia Service - let me tell you why.  My 90-year old mom noticed a dashboard warning light indicating a problem with the battery. She had a new battery installed by Sands Kia in her 2018 Kia Optima August of 2024 - about 15 months prior - with a 3-year warranty - that cost $350 - so she took her car in for service on November 25.  After the service department checked the car - she was told by Fernando Zamorano - a Service Advisor - that the car needed a new alternator and that the battery was OK. When asked the cost of replacing the alternator - my mom was quoted $1500 - and asked if she would like to schedule a time to make the repair.  Luckily - my mom thought something was amiss - mainly because the car had been running perfectly -and only had 35,000 miles on the odometer. So - she said - "not now - I'm going to get a second opinion."  My mom is fortunate to have a friend who knows a mechanic - and after running tests on the car - this mechanic found it WAS the battery - and the alternator was fine. He felt that my mom was being taken advantage of - and didn't charge her anything for his time testing :)  You know this guy is now going to get a lot of referrals !  When I visited my mom for Thanksgiving - we took the Kia Optima back to Sands Kia - and sure enough - this time their tests determined the problem was indeed the battery - and since it was under warranty - there was no charge. Nothing was mentioned about the alternator when I was with my mom !   Were the mechanics incompetent the first time the car was taken in ?? Did they not know how to properly test a battery ??  I seriously doubt that this dealers' mechanics could be so unprofessional - therefore - the blame must lie with 'Service Advisors' - like Fernando - and the Sands Kia service 'system' - which profits from performing needless repairs.  Shame on them for trying to get my mom to pay $1500 for uncalled-for service ! The lesson learned here - ALWAYS get a second opinion - and - AVOID Sands Kia Service. My mom thought you should know !

Best new car buying experience we've had! Sales Associate Jeff Hurst was professional,…read moreknowledgeable and personable. He made the entire experience enjoyable and stress-free. We especially enjoyed the facility tour! We love our new car and look forward to an along relationship with this dealership!! The Hollands Surprise, AZ

I travel half the year so end up at different Subaru Dealers for Service. Glenn Craney is my new…read morefavorite Service Manager. Competent, professional and a very welcoming, friendly personality. I always enjoy the Subaru waiting areas, but Surprise had a big surprise! A massive window in the waiting lounge with a full view to the shop floor! My pup and I saw our Outback up on the lift. We watched the techs perform the services. We watched Karen, one of the tech, team do the walk and talk inspection video, which gets forwarded to me! A favorite feature of Subaru Dealership Service. This is my third Outback. I tow a 16' Scamp. I left the dealership confident in my ride.

I went to Sands Chevrolet in Glendale because I wanted to look at 2 trucks listed online. I have…read morebeen searching for a specific truck for months. I went in and the salesmen were very pushy. When I determined the 2 trucks were in the Sands Chevrolet lot in Surprise, I tried to leave and the salesman was pushy telling me he could beat the price of the ones at the other lot and their trucks would have lower miles. He showed me 2 trucks that were $20,000 more than the ones I wanted to look at. I don't think that salesman understood math or even numbers at all. When I told him I was going to the other lot, he said he didn't want me to leave without making a deal on one of the trucks on their lot that I specifically said I wasn't interested in, due to the price and the engine type. What a terrible experience. My wife and I drove to the Surprise location and spoke to Joe De La Torre. I was skeptical, because salespeople can be very high pressure and don't always listen to your needs. I knew what I was looking for. I didn't need someone holding my hand trying to sell me a vehicle I didn't want. Joe was different. He was knowledgeable, friendly, and extremely helpful. I told him the about the 2 trucks that I was looking for and he knew exactly where they were on the lot which had at least 200 vehicles on it. He listened and treated me with respect the entire time I was there. He knew every detail to the 2 trucks I was looking at. I test drove both trucks. No pressure at all. He didn't force anything on me. I finished the test drive and told him I needed to talk to my wife. He waited while I spoke to my wife. Ended up purchasing one of the trucks. The whole process was easy, and never felt high pressure. The finance manager Brandon was also super helpful during the end of the process. My wife and I are University of Arizona fans, and even though Joe was an ASU fan, we made it work. I would recommend Sands Chevrolet in Surprise to anyone who wants to be treated well. Thanks guys, and Bear Down!

These people are incredibly unprofessional. I'm glad I didn't make a purchase. This dealership…read moreisn't worth my time. I only was indirect contact of this place because my old salesperson went to this company. It's absurd how they claim they don't have a customer in their database with my name, yet they message me about a test drive and mention a potential vehicle that might work. No, thank you! I'm a one-and-done kind of person. I'm not in a hurry to buy a vehicle, and I won't do business with such deceitfully-slimy spurious individuals who treated me horribly. Fortunately, I have the freedom to choose where to spend my money. You can't expect someone to invest their money in you and then treat them like trash when they're nothing but kind throughout the entire experience. The nerve of some people! This place is truly slimy.

I had a great experience at Surprise Ford. John the technician was very helpful and thorough with…read morewhat needed to be done with my car. I had 2 recalls on it and he was able to get them fixed pretty quickly. He was great at communicating and responding to my questions. He was very friendly, knowledgeable, and helped us learn more about our car. It was a very pleasant experience and my car came back in great shape!

Last post I promise. Took the truck to San Tan Ford. They fixed it within hours and upon my…read moreasking, there was only one other update to the computer system, not the 4 or 5 the Surprise service writer told me. I have no idea why he felt the need to lie to me unless they were overbooked and he had to put me off. Yes, San Tan is a ways off but I'm over there about every week anyway so I'll be using them for factory service.

Sebastian was phenomenal! I went for 2 oil changes today. No went over and above! Thank you…read moreSebastian! You put Larry H. Miller Chrysler Jeep Dodge RAM Surprise on the map!

I went to Larry Miller Jeep to purchase a PCV valve last month. It was almost closing time. Eric…read moreTangolics helped me get the PCV valve I needed. I asked if he could help me locate a part for my door. He printed a cut away so I could identify the part. I couldn't see the part I was inquiring about. Eric said he would ask a tech to help. Jonathan Welch came to the parts counter and tried to help me. I know Jonathan did this just to help a customer even though he was not going to get paid. He even went to my Jeep to try an figure out what part I needed. I was completely blown away that he took time to help out. I don't ever remember ever being treated so good at a dealership! Both Eric and Jonathan were very helpful, kind and sincerely cared about me as customer. I will never forget my exceptional experience with these individuals at Larry Miller Jeep.

Ask for Giovonni!…read more He provided the absolute best customer service and I can guarantee you'll never buy from anyone else.

Leaving this review after not receiving a follow up. I went to this dealership on 04/25. Sales team…read morewas great, no hassle, and showed me a good selection of vehicles in my price range. Signed paperwork and left happy with my car. 3 weeks later I found it strange I have not received any paperwork from the credit union I was financed through. On 05/18 I call the bank and they informed me the loan hasn't been funded. I call the dealership and was told someone would contact me. I get a call after 5pm saying they needed 2 forms redone to fund. The dealership never contacted me to let me know and due to this miscommunication I had to make a payment on my old car that was traded 3 weeks ago. No apology and they stated well you'll get that money back. Does not change the fact that I had to make this payment with my new payment coming up. I reluctantly signed the new forms and asked that someone follow up with me to make sure it was all done. No phone call so I called the bank and they verified it was funded. Ridiculous that I have to take the time to call and verify they did their job. The dealership did not offer any compensation for the inconvenience and disappointed with the lack of communication. Never had this issue with any other car I bought. I would not recommend this dealership. Go to Peoria if you want a Hyundai.

I don't know where to begin. This place felt like family and is as trustworthy or even more…read morereliable than how much carmax is known to be. I am the most indecisive person on earth and spent awhile with them debating on getting a car and test driving it. And they had the utmost patience and understanding. There was no pushing me or making me feel pressured. I even went as far to filling out the paper work and decided not to get the car and they still were understanding! (I decided not to get the car because of financial reasons but the car was in great shape. It looked and felt brand new, oil was full and no engine codes.) The father and son truly enjoy selling cars and helping people. & I don't understand where much of their profit is with how well they price the cars and very low fees. They are one of the few good ones!

Worst experience ever didn't get any help. Front desk guy wasn't trying to work anything out I was…read moretrying to cash him out with all CASH but since I look young I guess he thought I got no money