As a first time buyer I had a lot of questions and some trepidation. Danny and his team went above…read moreand beyond to make sure I was comfortable and all my questions and concerns were addressed. His suggestions about how to make the decisions of which model to buy were spot on and their follow up and support has been absolutely brilliant. Without hesitation I would recommend them and would happily buy from them again.

If you are looking for a hot tub, you really owe it to yourself to visit Lifestyle Outdoor. They…read morehave everything you need at their showroom. In my current house, I had only one specific place where I could put the tub, so Danny visited my house to confirm that everything would fit & work out. (Tell me that isn't THE BEST SERVICE.) Kayl and Danny are top professionals who know everything you might need to know about purchasing and maintaining your hot tub or pool. From the day I walked into their store to the professional delivery and my return for professional advice has been a 100% pleasurable experience. Life is so much better with a hot tub.

1 1/2-2 years ago, I purchased a $10,000 spa from their Ventura store. They recently closed this…read morelocation while maintaining their Santa Barbara store. The control panel on my spa has stopped working and I can't turn on or off the jacuzzi. At present, I have an inoperable spa. In the past 3-4 weeks, I've called them 4 times, each time getting someone different. I need it repaired, at any cost, so I can use it again. Finally, today, they told me to look up someone in my area to fix it. There is no Hot Springs Spa dealer in my area to fix it. They are the closest Hot Springs dealer. Anyway, their service sucks, and I'm left with a jacuzzi that won't work! I'd never recommend them to anyone. They don't care!

Talk about customer service...we were looking for salt cartridges and the owner arranged for a…read morespecial delivery in one day to get it to us so we could balance the spa before we left on vacation. They made my day/month...thank you!

We bought our hot tub ( The Hollywood Elite) from Marquis a few years ago. We have been very happy…read morewith it and love our nightly relaxation time. We continue to return for all the maintenance supplies needed for upkeep.

From buying the hot tub, having installed via crane, installing electric and most important, being…read moretrained on how to use it. All was great!! Then, we realized, it needs to be serviced. (like a pool) In comes Kyle. For a monthly fee, he shows up, tests the water, puts in chemicals, and makes sure all is running well. It shows up, comes through our gate and does what he needs to do. Takes the pressure off of me!! Best thing we ever did, was buy local and have the service run by someone that lives here too. Last but not least, Kyle picks up his phone and responds to texts!! Imagine that! Bill and Mary

Truly terrible work and they can barely answer the phone or return a call…read more The spa they "detail cleaned" looked like it was used as a mud pit prior to delivery. It is so incredibly dirty. They also reassembled all of the paneling on the outside of the spa incorrectly and damaged large portions of it. I now have to replace a ton of it and reinstall it myself. The person who recommended this place to me told me it used to be run much better when the father owned the place. I guess it's the son who took over now and isn't living up to the previous standard. Overall just a terrible experience and seems to be a very poorly ran business.

After talking To Mika he was very helpful for my spa problems I would definitely recommend them for…read moreservice and supplies which they carry a much larger abundance than I expected.

Thank you Rodrigo. Came early Saturday morning to check my…read morejacuzzi that was not turning on. Provided great customer service and did not try to take advantage and upsell for a damaged fuse. Appreciate you for being a mensch!

I was happy that I had reached out to Rodrigo for my spa needs. My spa is several years old and was…read morein need of repairs, parts , and cleaning service. He texted me prior to arriving, a heads-up I appreciated. Once here, he went right to work, tackling each issue while explaining the problem and what he needed to do to correct and possibly prevent its reoccurrence. Rodrigo was very professional, helpful, and friendly. I highly recommend him. Before leaving he offered to send me a list of maintenance and services he provides with the costs for those services. He's Service charges for this visit including parts, repairs, and cleaning were very reasonable. Bill T.

Miguel has been the best!! He responded quickly and came very well prepared. He did a great job and…read morewe are very happy with his service. I highly recommend Lunas Hot Tub service.

I can't say enough good things about Miguel and Lunas HT Service. After another local hot tub…read moreservice vendor left us high and dry, Miguel came in and completely turned things around. We had converted our 2006 spa from a bromine system to a saltwater setup, but the person who did the conversion basically bailed when it came to actually helping us maintain it. We were left confused and disappointed--especially since keeping a hot tub clean and balanced takes more than just flipping a switch. Then Miguel showed up. Right away, he knew exactly what he was doing. He adjusted the salt and chemicals, cleaned out the filters, made sure the jets were working, and offered flexible service options--weekly, biweekly, etc. We picked a plan that worked for our budget, and now I can just relax knowing everything is taken care of. He's reliable, responsive, and clearly takes pride in his work. Whether it's fixing jets, doing a deep clean, or keeping the chemicals balanced, Miguel handles it all. If you need someone dependable who really understands hot tubs--especially saltwater systems--Miguel is your guy. So glad we found him.

I tried calling on Sunday about 5 times with no answer. I called during working hours . Once I got…read moreto the shop, no one was in the store. I yelled for help, nobody came out onto the sales floor. I waited for a couple minutes, an employee came out from the back room. I asked if they had a specific item. They did not carry the item and he returned back to the back room.

Jose is the men ,he take care of everything I need it for my pool repair project…read more I got a good deal in the split valve that I need it Open on Sunday great!!!!!

Communicated clearly when they could come out. Communicated the time period when they would be…read morehere, and then when they were on the way. Courteous service man (Ray) that quickly diagnosed the issue. Doubled checked with the home office. Provided a quote and said he had the parts on the truck and could do the job. Offered to repair then or to think about it and let him know. Did it then and we have our hot tub back on.

Paradise Pool and Spa offers excellent customer service -- Jeff Mora is an excellent communicator,…read moretheir services are prompt and competititvely priced. I can't recommend them more highly!