Truly terrible work and they can barely answer the phone or return a call. The spa they "detail cleaned" looked like it was used as a mud pit prior to delivery. It is so incredibly dirty. They also reassembled all of the paneling on the outside of the spa incorrectly and damaged large portions of it. I now have to replace a ton of it and reinstall it myself. The person who recommended this place to me told me it used to be run much better when the father owned the place. I guess it's the son who took over now and isn't living up to the previous standard. Overall just a terrible experience and seems to be a very poorly ran business. read more

After talking To Mika he was very helpful for my spa problems I would definitely recommend them for service and supplies which they carry a much larger abundance than I expected. read more

BEWARE OF WHITESWAN POOL AND SPA IN OXNARD, CA!! SHOP ELSEWHERE! I recently purchased a new cover for my spa. I'm a repeat customer having spent thousands of dollars on previous covers and other products. It was installed in January and I already have 2 slits in the cover. I spent $1000 on it! I called many times and never did they return my calls. I finally went into the store to be told my only options are patching it or spending an additional $500 to cover the whole thing! They were completely unwilling to work with me, a repeat customer!! While they appear friendly and helpful at first, once an issue comes up they will ignore you and/or refuse to work with you. I WILL NEVER PURCHASE FROM THEM AGAIN!! I RECOMMEND SHOPPING ANY OTHER BUSINESS! Too bad as I really want to support local businesses. Terrible customer loyalty! @whiteswanpoolsandspas read more

I bought my Dimension One spa from Whiteswan almost exactly one year ago. Darren was my sales person and he was very friendly and knowledgable. After negotiating a fair price for the spa, I threw them a curveball by telling them that I needed to have it installed within the next 2 days (for a big mother's day party I was throwing). They were able to accommodate my request and had it delivered, connected, filled, and running perfectly within 2 days of purchase. The installation guys were very nice and very careful moving it into my backyard. Spa has been perfect ever since. Since then, I have stopped by their store in Oxnard many times for supplies, etc. They are always friendly, courteous, and helpful. I've interfaced with Lupita and Deborah on several occasions and they are always willing to help me with a smile. In addition, I get a 15% discount on products since I bought my spa there and the prices are lower than what those products cost on Amazon! Very satisfied customer. read more

Horrible customer service. I ordered a Spa cover from this folks and was told it was going to be ready in 3 weeks. I waited 12 weeks and no cover. I gave an extra week to 13 weeks and nothing. I also ordered some pillows for my spa and paid for them and they never delivered them. I actually got robbed by this folks. I do not recommend this business at all. They charged me for the cover and had to fight with them to get reimbursed. I had to call my CC to cancel the order. Not honest people. read more

I was serviced by this company via hotspring supply. When I received neither shipping information nor ETA after a week I contacted them. Amy was very passive, aggressive and rude with me and acted indignant that I was upset that I should read their policy on shipping. I really recommend you avoid business with this company. And perhaps if this is your company, you should clean up your customer service read more

Just had my spa delivered today! I just wanted to thank Gail at Whiteswan for her patience and honesty while helping us pick out the perfect spa for our family. There are 7 of us in my family and we wanted a spa that pleased everyone. Gail was very patient with me as I went one by one asking multiple questions about every spa they carried. We decided on Coast Spa apex B. Her expertise was extremely helpful when deciding on the final details for our spa. So happy I found her, Lisa read more

Whiteswan Pools and Spas - Our new Coast Spa - Hot Tub & Pool Near Me - Oxnard, California

I recently bought a new Spa (Antigua) from Whiteswan Pools and Spa of Oxnard. Micah (owner) was my contact their. He met for the first time and he was friendly, professional with a casual no nonsense approach. He was very informative and direct which I appreciate. The process was incredibly easy and problem free from the Big Red Crane company lifting the old broken spa and installed the new one. No issues with hitting anything (lines/rooftop trees). The Whiteswan staff installed the new Spa with a terrific staff named Tony (see pic). His crew made sure it was very clean when they left. A special appreciation to Debra who coordinated all business related tasks like scheduling, billing, Email contact etc. The actual electrical hook up was completed by the knowledgeable Santiago with Micah giving me a tutorial at the end. I highly recommend this company and giving this review due to their expert work. read more

This is a review for the hot tub service. We had bought an Artesian spa at a different location and they're located too far away to service it, so when a part broke, we looked up an authorized dealer nearby and Whiteswan came up. I called them and got on a waitlist for a service since they didn't have anything immediately available. About three weeks later I got a call for an appointment. The next day Tony came out and looked at our tub. We were within Artesian's warranty so the part was covered and we only had to pay the cost of the service. He came back two days later to replace the part. Tony was knowledgeable, friendly and quick. It's been about a week and everything is working well. read more

Recently purchased a spa from Whiteswan in Oxnard. The process started well when dealing with the purchase but once they got the money the tone changed quick... Tried to get an electrical quote from them for weeks leading up to the delivery. Finally got a quote at the last second and after many calls. We decided to go with a different electrician which seemed to make the relationship much worse. Spa delivered but they did not hook it up to the electrical service we had installed as instructed by their sales person. Owner basically called my wife a liar about a conversation he wasn't part of. Then after we got our electrician to come out to hook up service we asked Whiteswan to come back and setup the hot tub as promised by the sales person which they refused to do. After we tried to do the setup ourselves and ran into problems their response was to set a service call for 10 days later. Hope you have a better experience if you deal with Whiteswan but for me it has been the worst customer service I have ever had from a business. read more

Ron came out to give us an estimate on our pool/spa repair and remodel . I wasted 30 minutes explaining the issues. He acted like he knew what we needed and would get me a bid "by the week end". That was over a week ago. NO BID. If this job was too much for them, he could have just told me and not wasted my time and delayed the start of my project. Very unprofessional. I would never use a company that makes promises they can't keep. read more

It's now been 11 months since I took possession of my new Artesian Grand Cayman hot tub (spa) on June 3rd, 2019. It holds 475 gallons, seats 6-7, and has 52 jets, including 4 foot jets & a large typhoon jet. I bought the spa from Gail D. at Whiteswan Pool & Spa in Oxnard, CA. Gail was very professional and knowledgeable in answering all my questions and patiently explained the details and advantages of the various brands and models they carry. Whiteswan Pool & Spa have their own technicians on site that can service all the needs for the life of the spa. They also have a full inventory of accessories of filters, chemicals, and aromatics to choose from. I appreciate that they have been in business for over 45 years and everyone (Toni) has been exceptionally friendly and professional every time I've visited the store. I look forward to doing business with Gail & Toni at Whiteswan Pool & Spas for many years to come. I continue to be pleased with my choice of hot tub. All my time and research paid off in leading me to choose a great hot tub from an excellent local store. The Grand Cayman exceeds my expectations and that of my family's as well. read more

Whiteswan Pools and Spas - Artesian 8' Grand Cayman in Sapphire Blue - Hot Tub & Pool Near Me - Oxnard, California

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I recently bought a beautiful spa from Whiteswan Pool and Spa. I must say that overall it has been a very good experience. Although there were some gaps in the experience, both Gail and Toni have been great in taking care of me. I wholeheartedly recommend Whiteswan - they've been in the business a long time and know what they're doing. I'm a happy customer. read more

I called twice about installing a swim spa at my home. Although the receptionist was friendly and passed on my message to the owner or manager, I never got a call back. Strange business practice ... read more

I had a really good experience with these folks. I got a great deal on a used but perfect condition hot tub. I worked with Gail D. in sales, and the whole process went really smooth. She stuck with it, from the initial order, to the chemical sales, all way until the hot tub was delivered. The delivery crew made a pre-delivery site visit to make sure I was all set, and when they actually made the delivery everything went really smooth. And they were on time on both visits. I highly recommend working with Whiteswan Pool and Spa! read more

Toni was wonderful. They delivered my spa the same week. Helped set it up and took out my older spa. Love doing business locally. Thank you Whiteswan for the great service! read more

Cancelled my order for a spa after two weeks of waiting only to find out Mike dropped the ball on a new cover. Multiple calls into Mike went un-answered. Had to go with a competitor after zero communication from Mike. The competitor delivered a similar spa within 24 hours. I still don't have my deposit back from Whiteswan Spas, wonder if Ill get it... read more

Worst customer service ever on a spa cover replacement. We got the cover in the summer, an $800 item. A few months later, after the first rain, we noticed that water was pooling on the top. When I called, the woman who answered asked every question she could think of to imply we had somehow damaged the cover. I asked numerous times to speak to a supervisor, who never got on the phone, or called me back as I requested. I sent a bunch of photos to prove that we were not responsible, i.e. was there a tree overhanging? NO, was it fully in the open? YES etc. I have never dealt with a company that tried so hard to evade responsibility. We finally got the new cover, after months of back and forth and waiting. The difference is visible. It is not fully flat, but has a bit of a slope from the middle on either side so water runs off, and the top is much more solid than the other cover. Clearly, we had a defective cover, which the installer should have noticed to begin with. A very unpleasant experience, and not a company I would ever use again. read more

I own a 10 year old Dimension One pool/spa in Hawaii, and until yesterday, finding parts was a nearly impossible task! But....thru an unbelievable chain of very lucky searches, beginning on Amazon.com, I somehow managed to find Micah at White Swan Pool & Spas! Hallelujah! Micah was a virtual goldmine of information on everything I needed, and to put frosting on my cake? : their item prices were lower than anywhere on the Web; and instead of charging the usual exorbitant shipping/handling fees most sellers nail Hawaii buyers with, he charged me only the cost of USPS priority mail....not a dime more; and finally? although their shipping department was closing in only 15 minutes, he somehow managed to get my parts out and on their way to me before they closed! Now, that's what I call extraordinary customer service! Simply put: White Swan Pool & Spa is the ONLY store you should consider for your needs! read more

My experiences with Gail (sales person) and Ron (owner) were wonderful! They were patient and understanding of my situation, and they helped me choose the right swim spa for my auto-immune disease. Gail was available when I had questions, and Ron came out to my home to look at my back yard to see what might work for the space I have. I'm giving 5 stars because they were pleasant, helpful and they really didn't pressure me; rather, they assisted me in finding the best option for my medical conditions. Also, I got a fantastic deal for a 15' swim spa. I've compared prices with several other pool companies, and their prices are very affordable compared to anyone out there. Originally, I was going to go with an Endless Pool that was several thousands dollars more, but I wouldn't have had nearly as many add-on options. Another positive thing to add is that White Swan Spas offers the Tidal Fit swim spas (among other brands) that can be placed partially in ground and partially above ground, which no other local pool companies seem to offer. They even extended my warranty at no extra charge. Finally, the time it takes to get your swim spa with White Swan is about 14 business days which is amazingly fast since most companies take at least 6-8 weeks. Just another thing to consider. read more

Buyer beware, absolute criminals! This company kept almost 10000 dollars of our money with no product at all. We began buy signing up for a layaway for a pool at the Oxnard location through James, when an unexpected death occurred in our family and we would need to leave the state, we contacted James who requested we speak with Micah the manager who stated we would get a refund but he need to speak with the owner who we found out later was his father. Micah then began ignoring calls and emails, we hired a lawyer and also discovered that their lay away contracts do not meet California lay away laws. We later were to meet with Tony at the Oxnard location to discuss picking out a spa we could take with us or sell for the same value per Micah's agreement. When we arrived to the location Toni knew nothing about our meeting and couldn't get ahold of micah. Would not recommend purchasing anything here, I've been told by others they have also had trouble with them. read more

White swan spa has not answered why they charged me money on a service call that the district manager said I would not be charged?

Mixed feelings about this company. The repair men seemed competent, hard-working and nice but the company itself seems problematic. First issue: they don't return calls - you can speak to them directly (the lady that answers the phone is rude!); you can leave VMs, and still they do not get back to you. Second problem: they came in to fix one issue with the hot tub and suddenly another problem occurred. Was this coincidence? Hard for us to know but I would not use them in the future. I only gave them three stars because of the repair men. read more

Great Company! Very Helpful. Quite surprised to see a bad review they always have taken care of me! Anyways very happy with the service and highly recomended. read more

Terrible experience with this company. They cannot answer questions over the phon. They tell us they sent emails that never came. We go to the place and they don't have any information or know anything about what's going on with their repair guy who cannot be reached for a variety of reasons . They took a part from the spa several weeks ago and still have not given us an estimate to repair a leak. Now we are trying to get it back so we can go to someone who actually wants our business. read more

We purchased the Dimension One Diplomat years ago and have been extremely happy with the unit and the excellent customer service. I would recommend Whiteswan to all my friends. In fact one friend purchased a spa from Ron and has been quite satisfied with his also. Ron has gone above and beyond providing service, warranty and has become like a friend. No matter what I asked for or needed, he was always there to help out in any way he could. read more

Oh my gosh, I don't usually write reviews but I felt compeled to do so after this wonderful experience. As usual before buying any big ticket item I do a bit of research on the internet and then search out my local resources. Unfortunately, I just got confused and felt as if the sales people at the stores either didn't know their product or just wanted to sell anything and didn't really care what my needs were. That is until I walked into Whiteswan Pools and Spas. Don't let the outside of the place fool you..... once you walk inside their huge showroom you will be wonderfully surprised! As soon as I arrived I knew I had finally found what I was looking for. Not only was there lots to choose from but Toni had a wealth of knowlede that she was happy to share and guide me in selecting the right spa for my specific needs and budget. I got my dream spa and she made it so easy! The delivery crew was great and the whole staff has helped me with all my questions. I just wish I would have gone there first and saved the heartache. read more