Kaiser sent me here for a procedure. Checkin was easy but, although the three different people who called me before my procedure told me they'd accept cash for my portion due, turns out they DO NOT accept cash. Good thing my driver had a CC because all three ladies who called me prior to the appt date, all said I only needed my ID and insurance card (and could pay cash) so I didn't have a card of any kind on me. My pre-op nurse was Michelle. She was so nice and very friendly. I was nervous so, her pleasant disposition definitely calmed me. Next nurse was Camille. She would be the one in the procedure with me. She answered all of my questions and at first wasn't quite as outwardly friendly as Michelle but when I got in the procedure room she really set my mind at ease and I enjoyed conversing with her. Barely said three words to the anesthesiologist or Dr and next thing I know, I'm awake with Nurse Nikki. She was a hoot. She was so sweet and made conversation with me. She was very thorough with my post op instructions and just like the first two, made me feel very comfortable. I hope I never have to go back there but if I do, I hope I get those same nurses again! (Def Worth noting- even the other nurses not assigned to me seemed very friendly!) read more

I'm writing this on behalf of my older (and not very tech savvy) brother, Larry. He wanted me to pass on his positive experience with the surgery center. Also, he wanted me to mention Amy and the many other staff members that were overly helpful and friendly. Keep up the great work! Sincerely, John Howard Oxnard read more

Be aware of their so called quotes for your OOP costs when you walk in for a procedure. Despite being provided 8 codes from my MD for the procedure I had I was only quoted an amount for 1 of the codes. 1 1/2 years later I have never received a bill from this provider but I did just receive a voicemail stating that I owed an additional 1500.00 for the procedure I was quoted twice for an amount of 376.00. Unconscionable business practice and they take no responsibility for their actions. Check your codes before you let these people provide you care. read more

Billing department is a joke. After going rounds about my dual coverage they still refused to bill the secondary so I had a 200.00 co pay, they "discounted" to 160.00, which i paid. A year later I'm was sent to collections for the 40 dollars they discounted. They never sent another bill trying to collect the 40 dollar difference, just straight to collections. What a joke read more

Problem with customer service department, given misinformation about billing, threatened unnecessarily with collections and not treated with dignity or respect. read more

Thank you to Tami,my RN, Marisela, Megan, Kathleen, and Orest. Wonderful experience. My Dr Zaghi was so caring and gentle, made me really relaxed and never felt any of my epidural injections. read more

I took a friend of mine there for an in patient minor surgery, She was scared and trembling when she went in - the wait was short, the staff was friendly and helpful! The facility was very clean, and well organized, and the staff very attentive and kind. They called me to pick her up and she was vibrant and so happy with the treatment and staff, she was bubbling over with a bright smile after her procedure. I would highly recommend this place. read more

Had a recent colonoscopy from Dr. Rojany. The experience from the moment I walked in the door was great. What a fantastic staff that goes out of their way to assure the procedures are as smooth as can be. The place is immaculately clean and very easy to be comfortable in. Thanks to the staff for a job well done. read more

I had my first visit for a procedure at this surgical center this month. I was a bit anxious about going to a new place but can happily report that I was very, very impressed with the superior staff. From the check in to wheelchair roll out--it was a very positive experience. This entire staff was in great synchrony from start to finish. The check in nurse was busy but very courteous and clear. Every nurse that I encountered from prep, to operation bay to recovery was caring, helpful, and very efficient with their respective tasks. Dr. Rojany was very kind and focused. Though there were other people prepping for procedures at same time--I felt completely managed. I have been in the health care field for over 40 years. I will say that I have never been part of a surgical center that was more organized and ready to care for the patients that arrived. I wholeheartedly recommend this center. read more

I just wanted to write a quick review. I would like to explain how nervous I felt about having a procedure done. However once I was there the staff was completely amazing, they made me feel so special and comfortable and safe. Thank You Dr, Buchanan and your staff Karen, Nicole, Marisela, janice Blanca and all the other staff for the excellent service they provided to me. Elizabeth De Haro read more

Their billing is completely inflexible and inaccurate. First they wanted to charge me the entire amount of the surgery because they thought my copay didn't apply. This was for an urgent surgery so it was stressful on phone to get it sorted asap. I called my insurance and got that fixed - so don't take their word if it doesn't sound correct. Then they did a poor job estimating my copay, and sent me an additional bill 6 months later. I asked for two additional months to set up a payment plan as the bill came in December (of course) and she told me she could't guarantee it wouldn't go to collections. read more

I finally paid off this account from my April surgery. I counted 14 different letters from the collection agency, not to mention the various calls. I still can't believe they conduct business this way! I hope they reverse the bad credit rating they applied to me with the credit bureaus. I will never, ever, ever go back to this place. read more

Took my pops to get an epideral. We had to get there at 1030 am . We got there at 1040 am and we waited for my pops to get called back like 1230 PM. His appt was at 1130 am . Guess they were backed up . But the place was really nice and clean parking was a little tight. He said once her got back there . They were nice the nurses and drs that it was quick and not painful. There was just a wait but all is well . read more

I had cararact surgery here I was so scared the staff was amazing Noella is like an angel on earth everyone was so kind and caring the dr. did a great job read more

Had a wonderful experience yesterday at CI Surgicenter. I was made to feel welcome from check-in until I left. The entire team of nurses were friendly and comforting, and seemed concerned only about my welfare. My questions were promptly answered, and I was made to feel as though I was their only patient that day! This facility deserves 10 stars; 5 for the place itself, and 5 more for the wonderful staff who did everything they could to make me feel well cared for. read more

My fiance had her procedure done here today and the staff was very nice and made her feel comfortable , the procedure was quick and they were very professional read more

I have been to this surgicenter several times in the past 10 years and believe the care and concern given to patients by the medical staff is kind, thoughtful and considerate. The office staff is not. Recently I requested no anesthesia for a procedure that my insurance company had removed from my policy. Two days in advance of admittance and on the day of the admittance I asked 3 different staff persons to be certain that my doctor had noted that I was to receive conscious sedation instead. Never the less nothing was noted. I was given anesthesia and as promised, the insurance company did not pay. I am less concerned about the price tag than I am about the lack of concern exhibited by the surgicenter staff. I will never again feel I am completely safe in their care nor be able to rely on them to make decisions about my welfare. read more

My mother had a procedure done this morning and she was quite nervous. The staff was very nice and helpful. They not only assured her that she would be fine, but they took great care of her! read more

This review is way overdue. I cannot say enough positive things about this place. The staff are very professional and kind. They truly care about you and your well being. The charge nurse sincerely cares about their patients. We brought my son here for an outpatient surgery early last year. We were treated like family from the moment we walked in. Thank you to everyone at Channel Islands Surgicenter! read more

I just had my second visit to this facility. It may sound odd to some, but my experiences have been rather pleasant. From the front office all the way through to the time of release, I found the staff to be friendly and professional. I was especially impressed when the staff didn't just talk at you; they actually talked 'to' you, and I never felt like I was wasting their time by asking questions. Norbert B. I'm not from SanFrancisco,Ca,, I'm From Ventura, Ca. read more

I recently took my mom here for her colonoscopy. Such a great alternative to the hospital for outpatient procedures. Very clean and super friendly staff. Highly recommend!!! read more

Very highly recommended! Unfortunately, I have had multiple procedures in the last two years and this Surgicenter has been the very best by far. From the moment I stepped in to my last goodbye with Red :-) the staff was top notch - highly professional, friendly and courteous. read more

Front staff were welcoming and polite. Once in the back the nurses were wonderful. Great bed side manners, double checking everything, and made sure that I was comfortable & warm until it was time to go into surgery. Great experience with all staff that I interested with today!! read more

I have been at other surgi centers and this one is no worse or better than the others. They were professional and I appreciated the fact that they told me what my portion of the cost for surgery was going to be. I was allowed to break up my cost into 3 payments however I was able to pay the balance on the second payment. No issues there. The nurses I had were very nice and professional, made sure my ride was called when I was ready to be picked up. The only reason I'm giving 4 stars is because their follow-up call was one week later and I would have expected it no later than 2 days after surgery. No big deal. Over all good experience. read more

I had cataract surgery this morning. Clean, neat staff friendly, efficient. Front desk clerk nice friendly and helpful reflecting the waiting room ambiance. Nursing staff personal, directing how to get prep and after. Recomend consider a warmer reception experience for pts. read more

Had a Colonoscopy done here on Monday , everyone was great and made me feel very comfortable, I was cold and a sweet little lady got me a hot sheet , she was so nice as was everyone else , I even got a call back next day to make sure I was okay , thx everyone ur all angels read more

Best surgery center. Tami the RN in pre-op was a lot of fun and informative. She made my anxiety go down. Anai was also great and informative. The front awesome lady who helped me was so very nice. Even the guy who was at the front door. Didn't get his name. But super nice. I highly recommend Channel Islands Surgicenter. They walk you through everything and let you know what the next step is. The nurses in the back were so nice. Dr. Karen Simmon is so awesome. I also recommend her. I had a great experience through the whole process. If you need surgery at this center, don't be afraid because they will take care of you and make sure you feel safe. Such a caring staff. Thanks you guys. read more

My gastroenterologist, Dr. S Walia, suggested that it was time for a colonoscopy exam with a referral to Channel Is. Surgicenter. Having lived in various parts of Calif., I've been to different surgical centers through the years. Channel Is. is one of the best. They were professionals in the areas that count: courteous, pleasant and efficient. I don't often write such a superlative review (usually average to negative comments), but this group deserves my positive feedback. Hugo C Camarillo, CA read more

The staff is extremely friendly, considerate, and efficient. My doctor was outstanding and extremely careful with my pain level and did an outstanding job of communicating what was happening and setting my expectations so I know what is going to happen and what I should do to help myself. If you have a choice, I highly recommend Channel Islands Surgicenter. read more

Amazing staff, very friendly and professional. I was VERY scared, even though I was only getting an upper endoscopy, but I have never had anything like that done before. From the front desk to the to all the nurses and the anesthesiologist (literally everyone I had contact with!) I was treated with kindness, compassion and care. They helped ease my fears and were very patient with me from start to finish. Not that I hope to ever do this again, but if I do, I will come back to CI Surgicenter. My team was Marisela, Anna and Dennis - 10+ stars if I could! And even though those were my team...again, everyone I came in contact with was awesome! read more

I do not understand the negative reviews people are posting. This Center is awesome and provided the best service anyone can ask for...... great staff ......great doctors and great outcome. I would definitely come back here for any future procedures I may come across. read more

I gave it 3 stars b/c the back office staff is great, the billing, not so much! Made to pay upfront $750 over what my insurance stated I owed and 8 weeks later, no refund! They state its still in process.They also used an out of network anesthetist, without informing me, so now I owe a lot more money than I would have if they had been in network. read more

I just had an epidural done here. I must say that I am completely impressed by this facility. Very clean and well organized with highly professional and compassionate staff. Level of service was amazing. read more

My mom recently had a procedure done here. Everything went very well! So I wanted to come on here and express how amazing Gina was. I think they mentioned there are a lot of Ginas here, so i'll try to filter it by saying, Gina with the Blonde hair??lol ..She was very carrying for my mother, very careful with her as well. Gina has got to be the most sweetest and warm hearted RN's I have come across! Wow. Just wow. I really hope Surgicenter appreciates and knows how lucky they are to have Ms. Gina :) because this type of person is rare ! thank you! P.S thank you Estrella as well! You were great! P.S.S. I did not get to meet this young lady, Noelle, but my mom wanted me to mention how sweet and amazing you were for her pre op!! :) Thank you C.I Surgicenter!!!!!!!! Your staff is always the best!!! read more

Went in for steroid injection in my spine. Pretty scary, but the staff was friendly, and re-assuring. I felt well taken care of, given lots of individual attention, and it seemed like I had an entire team working for me. Both the pre-procedure staff and the physician made sure that I knew what to expect, and that I understood the after procedure protocol. They explained everything carefully and did not rush The facility was clean & bright, even had coffee available. I would highly recommend this facility. read more

I wish there were more stars to give these ladies! For what we went in for, I don't think that particular experience could not have been made better than if anyone else cared for us. We felt the TLC from the second we walked in, throughout whole procedure, and being literally wheeled out to the car- they made us feel like royalty! Not a long wait AT ALL- and the whole thing probably took an hour and half TOPS from start to walking out. If we need anything done in the future medically related, I look forward to seeing these ladies again! They should all have raises. They were rays of sunshine in this world that sometimes, today, has VERY ornery and rude people in this line of work. read more

From the front desk to the back office to the head nurse Dennis, they were not only professional but treated my kid like it was their own. Thank you guys so much you kick ass hopefully we never have to see you guys again though! read more

It has taken me over 6 months to get my bill cleared up. I didn't get a bill until 2 months after the surgery. My surgery was pre-authorized and my portion paid up front. I received a bill saying I didn't have coverage. One man yelled at me when I called and told me that I didn't have coverage and I need to pay my bill. I told him it was pre-authorized and the doctor was paid. I asked him to check my insurance information; he said it was highly unlikely that this was wrong. I had to insist that he check to see if the information that had was correct, he was so rude. They had my insurance ID information wrong. He never apologized for being rude. Just took my correct information and told me they would resubmit my claim. One time I called and they said, they had to wait for my secondary insurance to pay before they would process the second insurance. I don't have a secondary insurance. What I am assuming they did was put my incorrect number and my correct number in making it look like I had 2 policies. I have called at least 12 times to get this fixed. Every time I speak to someone and they tell me it's been taken care of. Every time I call I have them check the number to make sure it's right. Then after getting multiple bills, I get sent to collections. I called and was told not to worry about it. They are just monitoring me and it no big deal. I don't know what world this kid was living in, but in my world being sent to collections is a big deal. I finally asked to speak to a manager. After being put on only for 15 mins, I was told there was no manager to talk to but I could have his voice mail. I left a message after 2 day and not call back I called and asked for the manager. Luckily I had written the managers name down and asked for him my name. He was very nice and apologetic. He checked my information and it was still wrong. He took care of the problem and was very nice and had someone call me this morning to tell me that it was rebilled. The kid that called was one of the same kids that I talked too that didn't take care of the problem. I write everything down every time I talk to someone. I have had nothing but problems with insurance claims since Obama care started. One claim said having some skin tags burned off was experimental. read more

I had a routine procedure. check in process went well, pre-op nurse was very kind and thorough, but the nurse assisting in the procedure was so horribly rude, unprofessional, lacked empathy and was the sole reason I gave 2 stars. I am writing to the Administrators to complain. Nurses like this should not have a job! read more

I had a procedure 14 months ago. Came in with 2 medical PPO's, one from my work and the other from my wife. 5 months later I get a bill saying that we owe them money from the procedure. We have called numerous times to clear the problem, They billed my wife's PPO dental plan by mistake. Since then, I have been sent to collections. Every time we call they say the problem is being taken care of and, they have not rectified the billing error. The doctor who did the procedure was good, The staff was good as well. They need to take a hard look at there billing staff. I will never go there again. read more