I used to recommend this place all the time. I will never recommend them again! I brought my 84-year-old mother in to get some new bras. They had to order her a couple and she paid for them. That was in November. It is now February. These people refuse to answer the phone. They only communicate by text. She is 84! We finally got a hold of someone and they refuse to give her a refund because they gave her "a birthday discount". They have now been holding onto her money since November and told her they have no idea when the bras will be in. All we want is a refund and they refused to do so. Absolutely disgusting customer service and a horrible way to treat an elderly woman. Shame on them! If I could give them zero stars, I would. Very disappointing read more

Posting anonymously out of respect for my daughter, but I feel strongly that this needs to be said. We visited Chantilly Lace in Wilmette today, and I was completely stunned by the behavior of the owner. When we asked for help, she dismissed us without a second glance--as if we didn't belong. If it hadn't been for a remarkable salesperson named Bella, we would've walked out on the spot. Bella was calm, respectful, and incredibly kind to my daughter. She treated her with dignity and care during a difficult and deeply personal fitting process. It's important to note: very few places still offer this level of specialized help. Bella did it with grace--and was then openly mocked by the owner in front of us. That a younger business owner would belittle a more experienced and clearly valued staff member, especially in front of customers, is not just unprofessional--it borders on workplace harassment. When I got home, I looked up reviews- multiple sites. The pattern is undeniable: customers repeatedly praise the staff--while calling out the owner's outrageous behavior. And disturbingly, she often responds to reviews by insulting the customers themselves. One person described how a disabled individual was ridiculed. Sadly, this has become more common. A boutique in Northbrook called Such a Deal became notorious for shaming young girls who didn't match the owner's preferred body type. That store eventually closed. Max's in Highland Park also developed a reputation for demeaning its customers. While it's still open, the backlash permanently altered its client base--and its standing in the community. To Bella: thank you. You were the only reason we stayed. You treated my daughter like she mattered. You deserve better. read more

Chantilly Lace is a North Shore staple. Beautiful lingerie, wonderful ambience, and everything else can imagine.

I used to get fitted for bras at Neimans pre pandemic, but have been resorting to online shopping during the past few years. My third love bras weren't really cutting it when it came to fit/support. A friend raved about Chantilly so I made an appointment online with Erica to check it out. I was super late for my appt (story of my life...I blame my children). Erica was tied up when I got there, but another sales associate got me started right away. Her name is escaping me, which is too bad because she was super helpful. 30 minutes later I left with several bras of all kinds (regular, strapless, etc). I also left $1000 poorer, but they fit way better than what I've been wearing and think they'll last me at least a few years. It also looks like a great store for other undergarments and swim, but I saved that shopping for another time. read more

I can't say enough great things about this boutique! They have an amazing selection of intimates and are fantastic at helping you find the right size and style. I'm referring all my family and friends here! read more

I was told about Chantilly Lace Lingerie by a coworker, who highly suggested I go and get properly fitted. I had breast cancer last year and had a lumpectomy, and have been wearing sports bras. It was time to move on from that and get a quality bra with a proper fitting. Bella helped me and she nailed the perfect bra for me! I'm so happy I finally made it in and with Bella's help. I will be back! read more

Was long overdue (as in years) for a fitting and I finally went in a few weeks ago during an enticing sale. I booked a fitting with Larisa, the owner. Not only is she a lingerie expert but she is friendly and thoughtful during what can be an uncomfortable experience. She genuinely enjoys educating her current and future clients with her Instagram reels and email blasts which are also entertaining. Her enthusiasm is authentic and I could feel it during my session as she patiently brought different selections for me to try. I left with six bras of different colors and styles. Five stunning every day bras (which is hard to believe because they are so pretty) and a gorgeous sports bra. The store offers complimentary alterations so the bra will fit just right. The entire staff is friendly and passionate about lingerie and the store is very well organized and has cute decor. I will be back sooner than I thought I would because I want some different colors. Surely they must have that sports bra in some version of purple! Valen is the personal shopper for the store and she sends out emails reminding us what we bought, so Chantilly Lace makes it very easy to expand one's collection! A+ for marketing, product line, customer service, and execution. I left Chantilly Lace, that day, feeling like I invested in self-confidence - not just six bras. read more

I'm starting to get ready for my wedding, which is very exciting and very terrifying. As I'm approaching the time to start dress shopping I knew I wanted to get my undergarments first. This is not a strength or interest of mine in typical times so this seemed like a daunting task at hand (my bras are usually from the workout clothing area of Target!) I knew I'd need pro help but even finding that seemed overwhelming. I thankfully found Chantilly Lace online and gave them a call. I was put at ease immediately and even was looking forward to my appointment after taking to the woman on the phone. I made an appt with Erica and everything from start to finish was perfect. Bella the owner/manager greeted me at the door and Erica was ready for me. She took measurements and I gave her some sample photos of what my dress would most likely look like. Everything she brought me was a hole in one! I got a very comfortable but supportive bra, shaper panties/shorts and even picked up a new bralette for my every day wear (move over Target!) I can't speak highly enough of Chantilly Lace, their staff and products. Thank you, ladies! read more

One of the best places for bra fitting that I have ever visited. I live downtown Chicago and traveled an hour plus just to experience this. Number one, their fitter is absolutely amazing, knowledgeable and infinitely patient. I came for one bra and left with 4 or 5 plus other items.I am relatively fit body but very top heavy and whatever I order online I end up returning every single bra or sports bra. Now I know what size I am and what styles fit so my life is easier. Just wish they opened one in Chicago. Number two, their stock is mind blowing. So many styles and so much inventory to keep must be costly for the business. Thank you Number three they have bathing suites! Do you have any idea how hard it is to find one of those that actually fit? Anyhow, their inventory is new and modern as well as well ticked with classic pieces. If you want to treat yourself with a truly great shopping experience, this is the place for you. read more

Shopping at Chantilly Lace has always been such a treat- its like the odd-timey stores I used to shop in as a teen and in my early 20's...when Mom and Pop stores still meant something Everyone knew the owners of The Lake Forest Shop, Kiddles Sport store, the Bootery etc, and we all supported them. Chantilly moved to a new location in downtown Wilmette, Ill. The new store is a cozy wonderland filled with beautiful design, soothing/relaxed vibe, and whimsical details...fun colors, wallpaper, custom fixtures....not to mention the fitting rooms! Each named and themed with different city vibes from the owner's favorite places Around the world. if you want to up your game with lingerie, lounge/sleep wear, swim wear, and the literal best bra fitters I've ever worked with- this is your place! OMG- Erika found me the best strapless bra EVER last weekend! Kinda embarrassed at my old ones after being properly fitted and finding a comfortable strapless bra that felt and looked great- even under a T-shirt! Love this place, staff is all well trained and super friendly. Would never shop anywhere else but this lovely shop for myself, my daughters and for great gilfs read more

Chantilly lace is the holy grail of swimwear and intimate apparel! I couldn't be more grateful to Bella who helped me find a bikini when I wasn't feeling like my best self walking in the door. She worked with me until we found a perfect bathing suit, and I am so excited for beach days! I also scored my favorite Louie bra by Marie Jo. Win-win!! read more

I have Lyme Disease and well with it comes thyroid issues. pain, eyesight issues and a ton more. I asked the owner to help me buy a bathing suit. I was in able to come to the store She used me to model when I was able and we went to high school together. I figured she would have no problem helping me and she knows my sizes. It's a win win for everyone. Her response "Cut the dramatics. You aren't disabled. We don't have the capacity to go back and forth and handle returns long distance. Swim has to be tried on, just like bras". Floored. I got bathing suits 9k$ later returning and sending back. I will never go to this store again nor will I recommend it. I took this review down during covid. I am not up for ruining businesses but not to take a person seriously when on disability (and I don't like to tell people this) is pretty disturbing. Not to mention her bras lasted an entire 3 months. Overpriced and fall apart. Im done. read more

Larissa and this beautiful boutique are just simply wonderful! I was a little intimidated to try find a bra and get fitted but was instantly welcomed! Friendly, professional, fun and with an incredible selection of lingerie, pajamas, etc.... I had fun, bought stylish bras and left feeling radiant! All in 30 minutes!! Thank you for such a wonderful experience and now a lifelong customer! Highly recommend if you're looking for yourself, parent, daughter or friend! read more

so very disappointed place came highly recommended by a friend I returned a purchase less than 24 hours after buying it and was told they only give store credit! why did sales associate not tell me that when I made purchase? she knew it was a gift. she pointed to a sign but it was not near area in store where purchase was made. I am never going to use that store credit (never spend that much on myself) if store policy is store credit only they should tell customers at time of purchase read more

Chantilly Lace is a truly amazing shop. You can find any bra, undergarment, bathing suit, pajama set, robe, your heart desires and your body/mind needs. The staff is the best of the best. No matter what your age or shape is, you will look better and feel better after being fitted because they absolutely know what your girls need. The selections are incredible, and I never leave with just one item as there are always new and beautiful pieces that I must have. Also, the best place for gifts as who doesn't want a new robe or nightgown? I love this shop, it's part of my life. read more

Based on other reviews, I drove up from Lincoln Park to reset my bra selection. Over 65, some weight gains and losses over the years. PARK was my deeply knowledgeable guide on which bras (and shape wear would work under two garments I brought along. Her targeted advice on how high/low the bras should be on my torso, how to blend shape wear into my bra, etc. have made it possible for me to now wear some clingy items I've been avoiding. 'happy I took time to better use my wardrobe by starting with the basics. read more

My all time favorite place for bras and swim wear. This place an absolute gem. The owner has put together an amazing collection of high quality items that are so beautiful and highly functional. The expertise of the staff is amazing and they really care about getting the best fit for their customers. My first fitting took some time as the first fitter was putting me in bands that were a bit tight but another great fitter picked up on what was happening, stepped in pulled the most gorgeous perfect bras for me. Lace gorgeousness that magically works for everyday wear, T-shirt bras, sport bras, underwear, luscious robes-- all of it! I've also been there for swimwear and they found the most flattering, high quality suit I could imagine. After shopping at Chantilly Lace it's hard to think of going back to bra shopping anywhere else. Their selection is incredible and their staff is dedicated to customer experience in a really special way that is rare to find in today's retail landscape. Wearing their bras and swimsuits has totally changed the way I feel about my post-partum body -- I feel sexy and secure in all of my items from there and that's saying a lot. Make the investment in yourself and just go. Trust the staff to do their thing -- they're really experts. Shop local and treat yourself! Then send a friend and support this amazing woman- owned boutique. read more

I cannot recommend Chantilly Lace enough! It is now my go to place to buy lingerie AND bathing suits. The beauty of it is that I don't even need to look around. The team asks what I am looking for and voila...they bring the most flattering items for my body. On the first try, they brought me a bikini that I probably wouldn't have picked out myself, yet it is the most perfect bikini I have ever owned. Absolutely priceless to feel good in a bikini:) Bought a bunch of bras that fit very well. Highly recommend. read more

One of my favorite shops. Great for me and any gifts I need (and they gift wrap!). I love the vibe and the staff are super easy to work with, I have had appointments with both Erica and Larissa. I love that they know my name, my style, and what will work for me. read more

Very low vision/blind and I let Erica know when setting up this appt. I let her know that I'd need extra assistance and she let me know she'd leave a note and tell my fitter next time she saw her. When I met my fitter, Bella, it became clear to me that my special needs were communicated to her and she was happy to assist. During my entire stay I was treated with kindness, dignity, and respect. I'm not a small girl so I'm used to having about two or three options when I go to a specialty shop. The only reason Bella stopped bringing things in was because there became too many options and I got overwhelmed. read more

Larissa helped me to discover my true bra size- and set me up with the most incredibly comfortable and sexy bras! I didn't know to make an appointment and was lucky to get the time with her. She is amazing. Support local!! read more

This is the best lingerie store on the north shore. Larisa takes such pride in her beautiful boutique, and every time I go in I'm amazed at all the great stuff she packs into this Plaza de Lago space. This is destination shopping at its best! Of equal importance, she has a big heart and consistently gives back to the community in a variety of ways. read more

I tried to purchase an item that I had purchased previously (wheni encountered the same rather icy behavior), and the woman said she would call me right back. Three weeks later, no call, so I just called and she looked up my previous order but didn't have my size in stock and she couldn't wait to hang up. She told me that she had a lot of Christmas orders to get out and she had to get off the phone so not interested in helping me any further and very short with me. My take is that they are very nice to the big spenders in wealthy Wilmette, but rather classist in their attitude toward those of us with more normal needs. read more

This is a great store! You're greeted as soon as you walk in even if they are busy. There are so many bras, pajamas, panties and bathing suits. It's fun to browse through, but I prefer just telling the experts what I am looking for and trusting them to bring me something beautiful. Larisa, the owner is a great fitter! She brought me gorgeous bras that fit me perfectly and were exactly what I was looking for. I love this store!! read more

Best place to get lingere in the north shore! I was first introduced to chantilly lace after receiving a gift card for my wedding. I booked an appointment with Bella and after that day I was forever changed. At first I was weary of finding something sexy from a shop that sported nightgowns, and other more womanly styles, however Bella HOOKED ME UP. She also showed me how to properly put on a bra and allow my breasts to fill up the cup to look my full and flattering. Thank you Bella! After that day I've been a regular and frequently come to get sexy sets to spice up my life. I recently have dove into their sleepwear and sports bras. Definitely make an appointment if you're looking to get fitted by an expert :) read more

This boutique is wonderful! I have been looking for a place that was comparable to Betty Swartz's. This is actually better! Until today I found exactly what I was looking for. The staff Larisa and all of the other women who helped me. They are not only kind, they are honest. Not one sales person made me feel any pressure to buy at a higher price point. Every women who helped me took the time to help me find what I needed. I recommend this boutique to any women. They have exactly what you have been looking for. They also sell swimsuits. read more

I was very excited to be getting new bras, after being pregnant or nursing for the past 5.5 years, I didn't even know my size. I walked in, was greeted warmly, they sized me and gave me a bra to try on to verify the size. Then Larissa took me to the sale section (I was very lucky to have arrived during a sale!), and handed me at least a dozen that fit my requirements (slightly padded, underwear, etc). I found all the bras to be exceptional, obviously better than department store style and quality, and blows victoria secrets out of the water! I easily found a 'work horse' bra and a fun/sexy one, in addition to pajamas. And since I'm always stretched for time, I did all this in less than 30 minutes. I left happy and so excited to be back to wearing a perfectly fitted bra. I highly recommend Chantilly Lace!!! read more

The ladies here are so attentive. As a bride getting ready for her honeymoon and upgrading my underwear, they took such time with me, showed me special collections, no undue pressure, helped me find my perfect fit... They were even understanding about me needing to come back the next day with a friend to make my purchases. I can honestly say I've never had such wonderfully thoughtful customer service. It truly felt like these ladies cared, we're not trying to convince me of anything I didn't want to buy and were authentically excited for me. I don't live in Wilmette but I plan to be a customer so long as they're around! read more

Owner has offered to review my case. Good sign.

Great place in every respect from sales staff to elegance of atmosphere to most of all compelling imports from Europe!

This was my first visit to Chantilly Lace. I appreciated the outstanding personal service and the beautiful merchandise.

Chantilly Lace honestly just keeps getting better. Larisa, the owner, is continually improving upon an already awesome business: she's bringing in a lot more interesting brands that you're not going to see anywhere else. I attended a trunk show last night for a local indie lingerie designer and I ended up finding some really special pieces that I wouldn't have found on my own. read more

Wonderful experience! The last time I felt this good about myself was when I had surgery on my face. If I knew that I could feel this good about myself I would have done this long ago at this establishment. Soma seemed like that fit me good but NO way, changed my mind. Chantilly Lace was spot on and I will never go back to Soma, that's for sure. Bella was so educated and I was her mission. Great personality as well. Smiles the entire time. On time for the appointment, lovely attitude and ready to make me happy and for me perfectly. So days later, I love how high they are. Takes a little getting used to! I can see more of my body shape. My clothes fit so much better. You don't understand, I feel amazing! All you ladies with bad bras..... which is most of you......go to this place. Tell them Jen sent you. I am so confident now. I am walking proud and I must say out loud multiple times a day " I love my boobs". Someone thought I had a reduction. Also, got a sports bra that is so comfortable. A bathing suit that they are tailoring for me. Yes, tailoring. They tailored my bras too. To my body type and size. Fits like a glove. Please go visit them! read more

I made an appointment with Larissa, she was wonderful. I hadn't had a bra fitting in 4 years and she got it just right. Shop local

Love the owner and how she makes sure the items are right for your needs. Very nice and great selection. Fit to you better than any store I've been to. read more

I was referred to this store because I was told it is the best place to get expertly fitted for a bra. What a discovery! It is a boutique shop with totally personalized service, and lingerie you won't see anywhere else. I loved discovering some of the extra offerings such as sun dresses and comfy tops...some pricey, but enough moderately priced stuff mixed in for the budget minded. This is like the candy store of lingerie, with personality plus compliments of the store owner, Larisa! Not sure how she does it; making sure each customer is well looked after and made important even when she is juggling several. Be sure to sign up to receive Larisa's ever entertaining news letter complete with photos and plenty of witty humor. read more

My mom and I are on the opposite end of the spectrum for cup and band size. Chantilly is accommodating for both. Thank you for carrying a multitude of sizes and for your patience in fitting read more

Love, love, love this little gem of a shop. I'm not really a girly-girl and I'm definitely not into lacy, racy lingerie... but a friend of mine convinced me to check it out and I'm so glad I did. Fantastic customer service, high quality, well made inventory... and the new owner is giving the place a complete makeover and upgrade. Attention to detail, personalized service, a class act. Loved the personal/measured fitting from Bella (at no cost). I'll definitely be back. read more

I was brought in by my dear friend who is a regular when I was visiting her in Chicago. The staff were extremely helpful in getting me appropriately fitted. It's amazing what a well-fitting bra can do. Thank you, ladies! read more

I recently went into Chantilly Lace recently. I loved this place! Larissa the owner was welcoming and showed me around. I had my two small daughters with me and they were so kind to them as well. Their stock is interesting and clearly quality. I left with some fabulous merchandise. I prefer this shop to ANY big business. Check it out! read more