Charlie did a great job towing my son's car. He knew what he was doing and got the job done nicely and quickly.

Whoever your driver was heading north on I5 about 1:40 and taking the La Center exit tried to do so in "MY" lane as I was exiting - almost squishing me into the guardrail!! He never looked or hesitate. He drove into La Center turning up Aspen going on towards NE North Fork before I turned off ... read more

Terrible company. Charged me $726.98 to tow a 29 foot toy hauler trailer 8.1 miles, PLUS $150.00 per day storage PLUS $149.00 fee to pick up my trailer on a Saturday for a total of $2258.67! PLUS they lied to me about not having the keys when they did all along. The phone number on the form to duspute the charges went nowhere - wrong number. I would NEVER recommend this company for anything. - FIND SOMEONE ELSE! read more

Really nice and fast service. Trucks are air conditions but very cramped. Considering the sucky situation it was good service

Had excellent service from Cody he came to the house to tow my truck. great experience, highly recommend for all your towwing needs

They caused some minor damage to my rear bumper and denied it after I provided photos.

Stephen came to our son's house this morning to tow our truck that was stuck. He was very professional, let us know when he would arrive, and completed the job quickly. Great experience even though we didn't start the day expecting to need to have our truck towed. Thanks! read more

Robert did an awesome job loading my truck and then driving us 130 miles home. Very professional great customer service and good music on the radio. read more

Had excellent service from Robert and Josh when my tire blew out. Super friendly and knowledgeable. Highly recommend for all your towing needs! read more

Chad D helped us with our flat tire and was very knowledgeable and friendly. Never have left a review for anything before but his service was well appreciated!!! Thank you! read more

I had a fairly straightforward task I needed help with, and Chappelle's Towing quoted me half what other companies did. Someone came over and took care of the issue with solid driving skills. Thanks for the help. read more

We were stranded by the freeway with our kids and Rafael was an absolute angel. He swept in and kindly helped us get our tire changed in record time and back on our way home. I highly recommend this business- If they have quality, kind people like Rafael working for them, they are definitely doing something right! read more

This company towed my car from a visitors parking spot during a holiday so that they could charge holiday prices per day with no person working to release my car. I had to pay more than 100$ extra than told over the phone. I will make sure my friends and their friends don't get scammed the same. read more

My fiancés catalytic converter was just stolen and it was a very stressful experience. Taylor was the tow truck driver who came and took care of me and really made my day so much better. Towing companies usually have a bad rep but people like Him make the difference in the world. Thanks again Taylor!!! read more

They were assigned by AAA and I was given a 2hr ETA. Just over 2hrs later AAA called and said they would be there shortly. 3hrs after my initial call I get a text that they are an hour away. When they finally show up the driver was overly chatty and complained about how little he makes on AAA tows and has to rely on tips. The tip comment came up SEVEN times. This is why you're getting a one star review. Your driver was great in every way. Car was loaded securely and he clearly took care doing his job but basically begging for a tip and oversharing his life added at least another 20min to the job. No wonder from initial call to drop off was over 6hrs. Here is a tip for your drivers be fast and friendly. Your customer has a broken down vehicle that will most likely require money they may or may not have to fix. Your issues are your own. Don't ask or beg for tips. I have tipped drivers in the past but of my own free will not because they were begging for one. read more

I've lived in Clark County for over 50 years and have used Chappelle's on a number of occasions, twice within ten days recently. It was a great experience. Both drivers were polite, well groomed and competent, showing care for one's vehicle. Evidently they've merged with Speed's Towing which provided my first tow. I called Chappelle and ended up with a Speed's driver. They asked me if there was any problem with such. I said nope, just send someone. Regardless both were great. I highly recommend them both. Keep their numbers stored in your cell phone directory for quick reference. Both times they responded within a half hour. Thanks guys...! :-) read more

Brant came to the rescue tonight and Taylor was right behind! Thank you!!! Anytime I've called they are always ready to assist! Can't leave Dan out, He's been the man for years that is always ready to help! Need a tow, call chappelles! They are always friendly and will always do what's needed! read more

Insurance contacted this company and they arrived over 3.5 hours later. After 1.5 we called for ETA and received rude response and told 60 more minutes. After additional 90 minutes same rudeness when providing ETA of additional 45 minutes. Tow driver rude upon arrival and stated he tried to call but being so was on phone with my ins agent to get a different tow company and I missed it yet he left no voicemail. Attitude anytime is not okay but certainly not when customer has been waiting for over 3.5 hours and already stressed over car issues. Will not ever use this company again and will notify my insurance agency of the poor service. Note; when on call with 800 ins agent she also received rude communication from tow company when she called to follow up. read more

if zero stars was an option, that would be my choice. they were very unkind and manipulative, i called the receptionist out when she talked down to me and she got even more angry. it was so hard to deal with these people. ADDITIONALLY they tow without warning from my buddies complex. I asked one of there employees about it once and he said HE WAS TOWING A PARTICULAR CAR BECAUSE HE DID NOT LIKE ONE OF HIS NEIGHBORS...as in, the tow truck driver lives in the complex too and he was towing his own neighbor because he thinks they are annoying. wow. this was so shocking and angering. I will end with this, they do not wear masks at their facility or when they are out towing cars, which is really selfish and adds to their unprofessional demeanor. read more

I locked myself out of my car while it was still running I called chapped s and within fifteen mins cliff came and unlocked my car door so if u need a tow or you lock yourself out of your car call Chappelle s they were quick polite and not to expensive. Thanks cliff your my hero!!! read more

Today, Cliff M came to help me with a tow, I thought my car was dead and done but he was some how able to figure out what was wrong with it and get it jumped for me! Very patient and very helpful, they really just put their best foot forward here! Thank you very much. read more

Driver was very rude and unprofessional. He went to another group of people which happened to be a group of ladies. When got his attention he was not very helpful. He had me back the car out of a parking spot with a totally flat tire. The tire almost came off the rim! He dropped the car off at Les Schwab and did not even tell them that the car was there. Left the car in their parking lot with the key on the seat. Would not use this towing company again. read more

As I didn't use the business but had to have an interaction with whoever was driving down Mill Plain today on June 26th 2022, at 2:30pm as they were extremely tailing every single car & almost ran us off of the road. He then proceeded to curse at us when we asked why we were being tailed off of the road when he could of passed us. Claims he "was on a police call & when his tow truck lights are on to get the f*** out of his way" as we have a toddler in the back seat of our car & again, we were on Mill Plain where there are multiple lanes & he could of passed us & all the other cars he was tailgating. As I had no license plate number I would of called the police. This is absolutely unacceptable & very wrong, I hope you guys take this very seriously as this person represents YOUR company. Thanks. read more

Villy in dispatch and Justin, tow truck driver, provided amazing service. 5 Stars! Justin is incredibly personable, professional, smart, and has phenomenal customer service skills. I highly recommend Chappell's Towing. read more

I parked in a no parking zone In my parking lot for a couple hours my bad but I call to get my vehicle it's 280$ for the tow and 50$ additional charge and 100$ if I can't get it before 5pm with people like me who have a job how the hell am I supposed to get my truck miss the day of work and pay a fee of 400$ that's almost my weekly paycheck I have zero respect for any tow truck drivers you're the scum of the earth and I hope you all burn in hell read more

Called Triple A (AAA) and they sent Chappelle's Towing to help me fix a flat. I waited the standard 1 hour time which I have always had to do for a AAA call. When the man arrived from Chappelle's he was super friendly, knowledgable and funny. He explained what he was going to do, why and why not things occurred with my tire and provided suggestions to me when I took my car (and tire) to my dealership. To have a crummy start to my day with a flat, this man was a gem. Wish I knew his name!!!! read more

I left my car parked at my freinds house for far too long. I know that was my bad. It was towed by the city becouse he lives close to downtown area. I went to go get it out. Paid them and all was well, very freindly. Untill they explained to me that one wheel was messed up very badly....I couldnt get it out without buying a new wheel and tire. I didnt think to take pictures of my car before it was towed so I could not prove anything of course....fun experience. If they tow you get pictures of your car before to document damage. I understand being towed I would forget my head if it wasnt attatched but this was a rare 1982 datsun sunny. Original wheels. Now I've gotta buy a new set of wheels becouse they damaged one wheel beyond repair. Do not recommend! read more

Called to have a car removed from blocking my driveway and being parked in a fire lane for over 12 hours. Was told by the operator that it doesn't matter if someone is parked in a fire lane like it not illegal or anything , then proceeded to tell me that even though they are blocking my driveway they could contest it and take me to court!! Then told me the wait is over 2 hours for a tow. For serving a whole city you are severely understaffed and you suck read more

If you've ever been in a situation where you are stranded and just can't get a tow truck to come help, you sure appreciate when one finally shows up. There is a driver shortage in this industry, so a lot of people have likely experienced that. With this particular situation, the car was not drivable, and Speeds Towing was first contacted. I won't go into details, but they kept telling me "40 more minutes before he gets there." Ultimatey, he just didn't show up, at al, and gave me no call or explanation. Thankfully, Chappelle's Towing was the complete opposite of that. He was there within 30 minutes and was professional, courteous and skilled. read more

Do not use this company..outrageous prices. Just to open the gate it's $95. It's crazy how people can really use you.

On my day off running errands, boom goes a tire right on 500 and Padden parkway. I am having a crappy day and don't feel like waiting days for AAA, so I get the stuff out to do it myself right on the side of the road with cars flying by. As I am jacking it up I hear a voice behind me, it's Kenny Boyer from Chapelles towing. Said he has a jack, he will handle it. I say sure, it seriously less than 60 seconds the tire is off , spare on, we part as friends, and he wouldn't take any money from me. Thanks Kenny, stand up dude! read more

Shout out to Tommy at Chappelle's Towing, who helped us out on Friday (7/27) night after our boat trailer blew a tire on 205. Tommy was quick, efficient - got the old wheel off and our replacement put on - and on top of that, was friendly. We asked if he could charge our card a little extra as a tip (we didn't have any cash on us), but he declined and instead asked us to write a review of our experience online. Class act, that Tommy. The company as a whole dispatched quickly and the gal on the phone was friendly. Thanks, Chappelle's, for getting us back on the road! read more

The worst company in the US after Verizon and Comcast. They tow on a Friday evening and then charge $89 to get the car on the weekend ( they are close Saturday and Sunday) on top of the $189 for the tow, and $40+ to store it. Shame on Chappelle's. That's some sketchy business. read more

My granddaughter parked too long at a friend's apartment. Chappelle's towed her car. We went to get the car and paid over $200 to get it back. When we went out to the car we noticed the front license plate missing. They said it was like that when they got it; not true. My granddaughter drove off to work and said the car seemed off. She's only 16 and not that experienced. She went to work and I got a call at 11 PM to pick her up because her car was dead. Our insurance sent out a tow. The car is destroyed! I had just had the car checked out a week before (oil change, etc.) and it was fine and running good. I am now waiting on results from the mechanic as to what possibly happened. He noted some grill damage around the license plate area. We will see! BEWARE read more

This company is a joke I have watched them drop cars down a hill they towed my boyfriends car for being parked over two lines and it wasn't. When we went to pick his truck up we watch them drag a car that's wheels were locked up. They have terrible customer service and they broke stuff on our truck so after we paid the ridiculous amount to get it out we went to a shop. Don't go here unless you want to pay more to get more stuff fixed. read more

Do not use this company if you need a tow and have an expensive car or one you'd hate to see damaged! They throw drivers in off the street with limited training, who will damage your car due to a lack of experience (note driver admitted to this!) and\or to working long hours! I believe in giving 2nd chances; however, after stating they would take care of the damages to my car as the driver admitted to the mistake\damage, they have since screened all calls and emails regarding the cost to repair the damage. Their business practices need work as well as their drivers knowledge of how to properly tow vehicles, if requesting tow from AAA, you have the right to request another company. read more

My car died in my driveway today. I called Chapelles because they cooperate with State Farm. Jake came with his big truck, loaded up my ailing Camry, and made me feel like he would take care of my car as though it was his own. If I could give them more than 5 stars I certainly would. Can't imagine having a negative experience with them. read more

My van died on me in a really creepy pay of town. After getting a taxi home I called AAA to have them meet my husband. Michael came and told my husband he didn't need to wait, to just go ahead and head home. After he got to the house with the van he tried really hard to get it into our uphill driveway. The trailer hitch on my van kept it from haircut but he tried over and over! Super nice guy! I'd recommend them to anyone! read more

Very easy company to work with. I have used Chappelle's 5x in the last two years. They changed flat tires for me 3x and towed my car to the dealership for mechanical failures twice. The wait time is reasonable and they will call you and check in before they arrive. Last year, I called at 6AM for a tow due to mechanical failure. The driver was there within 20 minutes. Nice, answered my questions about how he hooked up the car, and listened to me talk. He had my car to the dealership with 30 minutes of meeting. Then he parked it right out front where they couldn't miss it. Thanks again! read more

Mike, with Chappell Towing rescued my mersedes today. He went above and beyond the call of duty to deliver this car to the repair shop. He hand pushed my car to a safe parking spot. I'm very impressed & will use no other tow company. read more