Old Town with Golshan was great. She was articulate and engaging. She even had an iPad to show us…read more"before" pictures of some spots we visited. All her dining recommendations were spot-on. Downtown Toronto with Jackie was also great. She was funny and articulate and kept the attention of a very big group very well. They work on tips only. It's a fantastic way to get to know this beautiful city.

If you're going to see Graffiti Alley, take the tour. I enjoy photographing street art. I learned a…read morelot about the history, styles, and etiquette (yes, there's 'rules') of graffiti. Jennifer was a great guide.

"An Incredible Niagara Falls Tour... Just Don't Miss the Bus"…read more What a tour. Seriously, worth every dollar. From start to finish, this was an extremely professional and well-organized experience. The tour guide was knowledgeable, engaging, and kept everything moving smoothly throughout the day. One of the best parts is how convenient the pickup system is -- they have pickup locations near all the major hotels in Toronto, which makes the whole process incredibly easy for travelers. There are several add-on options for the tour, and I highly recommend three of them: 1. The boat ride into the falls 2. Journey Behind the Falls 3. The helicopter ride The helicopter ride especially is one of those "you only live once" experiences. If it's outside your budget, though, the boat ride and Behind the Falls are still more than enough to make for an amazing full day. One thing I'd personally skip is the tower stop. The views are fine, but honestly the tower in Toronto is much better. Now for the one major warning: the cancellation and rescheduling policy is brutal. Even if your flight is delayed or canceled and you provide proof, you are still out the full amount. No refund, no reschedule, no flexibility. We learned this the hard way after our flight got badly delayed. I contacted them hoping to move our booking to the next day and basically got told, "good luck and goodbye." That said... the story has a happy ending. We ended up sprinting through the airport, grabbing a taxi directly from the terminal to the pickup location, and arrived at 8:03 for an 8:00 AM pickup. I had been communicating with them during the chaos and they agreed to hold the bus for five minutes. We used three of those five minutes like it was the final scene of an action movie... but we made it. In the end, I absolutely recommend this tour. Just book carefully, maybe avoid scheduling it immediately after your arrival flight, or get travel insurance for peace of mind. If you plan ahead, you're going to have an incredible time with a professional, organized tour company at Niagara Falls.

What a great day!!!! Our tour guide, John, was so helpful and knowledgeable. We had options and he…read moremade sure we were all organized. John was punctual and it was a flawless day!! I highly recommend this tour to everyone!!!

Neal was the driver/guide and he did an outstanding job of both! Informative and entertaining as…read morehe drove to the whirlpool, then Niagara Falls, wine tasting and pointed out various sights along the way. Had a great time for a great price. (Buy the Niagara Falls boat from the tour folks and save money and time waiting in line) Thanks!

Disappointing customer service experience…read more While visiting Toronto, I purchased a City Sightseeing ticket online. I was traveling solo and only intended to buy one ticket, but the booking system defaulted to two tickets and I did not notice until after the purchase was completed. As soon as I realized the mistake, I immediately submitted a cancellation request for the extra ticket. The second ticket was never used. What was particularly frustrating is that the tickets are advertised as having free cancellation. Only after contacting customer service did I learn that tickets purchased within 24 hours of use are excluded from that policy. While this may be disclosed in the fine print, it was not obvious to me when booking. I fully accept responsibility for not catching the quantity before completing the purchase. However, I was disappointed that no goodwill exception, credit, transfer option, or partial refund was offered despite the cancellation request being made immediately and the extra ticket never being used. I have taken City Sightseeing tours in multiple cities over the years and have always enjoyed them. As an Airbnb host, I have also recommended City Sightseeing tours to many of my guests looking for an easy way to explore a new city. Unfortunately, this experience has made me reconsider those recommendations. Policies are important, but how a company handles honest mistakes says a lot about how it values repeat customers.

Wow! What an amazing tour! My family and I booked a 1-hour boat tour with Toronto Harbour Tours…read morebefore our flight back home and we were very pleased with the service. The narrator had great energy and you can tell she either really loved her job or she enjoyed telling customers the history of the Toronto waterfront. I can't quite remember her name (apologies!) but our tour was on 05/27/19 at noon and our crew (especially the girl who gave the narration) had amazing humor, charm, and sass. We had also missed our 11am tour because we ran late in storing our luggage at a nearby storage locker and the staff person at the window had no issues rescheduling us for the 12pm tour. Amazing!

We did the 1 hour harbor tour and really enjoyed it! We had many great views of the skyline and…read moreenjoyed seeing the islands as well. The two person crew did a great job both driving the boat and talking about the sights we were seeing. I enjoyed learning a bit more about the city. One heads up...the stairs down into the main seating area are extremely steep. It's only a few, and the railings are sturdy, but for someone with balance or mobility challenges this could be hard. It might be worth calling ahead to see if space on the small back upper level is prioritized for those who can't navigate the stairs.

a Graffiti tour downtown? heck yeah I'm in! got to take a 2…read morehour Graffiti tour on the queen west neighborhood, and it was outstanding. our guide went through the different portions of the neighborhood and even had us walk through a good section of the famous graffiti alley. the guide also spoke with great passion about the history of graffiti throughout the last couple of decades, what to look out for, and also showed us a really cool hidden wall where the bricks are deteriorating due to all of the graffiti removal over the decades, the brick is physically missing due to this. really a top notch tour. be sure if you go on one of this tours to give the guide a donation at the end, as this not expected, but it is the right thing to do. a great way to kill a couple of hours downtown! would do it again!

The tour was really interesting, with a lot of great history of Toronto. There were only 4 of us in…read morethe group, maybe because it was a Friday at 10 am in July. It was great to get to know everyone, including Sam! She was laid back but professional the whole time. We got Chinese bakery goods, coffee drinks and more pastries as part of the tour! We also got to take a break at the coffee shop, which was really nice and a good way to cool down and reapply sunscreen. I also appreciated the chance to grab a few souvenirs at the market and get photos taken by Sam. This was a really good value and the best deal I found for a Toronto food tour. I would definitely do an urban tour again!

We took the Toronto Distillery Walking Tour. Our guide Nicole was outstanding…read more Knowledgeable and happy to answer questions. Great sense of humor and very engaging. Lovesick her town and this area. A fascinating history of a now reclaimed district near Lake Ontario.

We had been to the distillery district a few years back and thought it was really cool. When I saw…read morethere was a walking tour explaining the history of it we booked it for our most recent trip and I'm so glad we did. The tour is about an hour which is the perfect amount of time for this area as it isn't huge. We had 4 other people with us so it was a pretty small tour. Our guide Caeli was great. She was enthusiastic and really had a passion for the city and it's history. She was half the fun of the tour. We learned a lot in a small amount of time. The tour ended with a couple of samples of chocolate from SOMA, which were incredible and led to us going back and purchasing some chocolates. There were also some beer samples included, and while we could have walked in and got samples on our own it was fun to do it with the group and to have Caeli's commentary while we sampled some of the different offerings. I would highly recommend the tour for anyone who is interested in history.

excellent tour guide Sash and driver Michael. hotels clean…read moreand comfortable quick and easy system loading and off loading,

We recently did the Presqu'ile National Park & Old Mill Alpacas day trip. We had lots of fun…read moredespite the iffy weather. Our tour guide Charmaine is very organized & friendly. It was so nice that everything was laid out clearly. We knew how much time we had for each activity. Our first stop was to the national park. We were getting intermittent rain alternating with sunshine so it was pretty wet. Also the park is on marshlands so even more wet than normal land! lol. We got dropped off by one of the board walking trails. It's very scenic & beautiful despite the rain. The sun came out at times. So nice to get some fresh air & there were birds, frogs, fish all around. Our next stop was at the Presqu'ile lighthouse, beach & visitor center (all near each other). The beach is small & rocky but it was so nice to be near the water. After the lighthouse we got to wander around the small visitor center. It has two single washrooms, a small history room, & a small gift shop. Next was our lunch stop at the Big Apple. There are around 4 food trucks outside the main building. There's a petting zoo also. Inside the main building there are washrooms, a candy store, baked goods, souvenirs, a burger joint & a bar. I liked the big apple but it would be hard to get there without a car. I liked that we got to pay for our own lunch because that also meant we could get whatever we want. Sometimes the day trips include lunch & has a limited menu especially for people with food intolerances. After lunch we got to go to Old Mill Alpacas. Here we got to feed the alpacas, and walk the alpacas. The owner of the farm also did a quick talk about alpacas. It was very interesting! Because of the rain it was muddy of course so we got dirty but I didn't mind as I was prepared with my waterproof boots. Also short trips informed us of weather conditions in an email before the day trip. After the alpacas we had a 30 mins break for dinner at a highway enroute rest stop. Too bad these enroute places don't have better food options. Anyway short trips has no control over that. Our drop off was on time. Overall we really enjoyed our tour with short trips. We would go on another tour with them for sure. Since we don't drive or have a car this is a really nice way to see parts in Ontario we wouldn't normally be able to see.

I attended an event with the Culinary Adventure co. on Aug 17/23. We were lucky enough to have…read moreKevin as our guide. Kevin literally blew me away with his presentation and deep understanding and appreciation of not only the St Lawrence Market and its history, but knowledge of food and how to properly appreciate it. To say our tour was memorable is a massive understatement. It literally changed the way I appreciate where businesses source and present their food, but also in how I taste those items while I eat. "DON'T CHEW YOUR CHEESE!!!" Thanks for the great tour, "Dad" (if you know, you know). 10/10. Highly recommend. Would do again.

One of the best food tours ever. Come hungry for the Chinatown and Kensington tour. CJ and Oliver…read moreare the best guides ever

Let me start by saying that this tour is definitely well worth the amount you pay. Not only do you…read moreget a lot of sweets and treats, but you also get a very informative and knowledgeable staff to tour you. We were fortunate to have Damien tell us all about the process for making chocolate but also telling us about the history and facts for the locations we visited. I won't spoil where we visit but the pictures probably give it away... the places you visit are definitely gems and they're all mostly small businesses. They have excellent chocolate. I would definitely recommend this tour. You're in a tour of around 10 people. There's more than enough chocolate. Actually, I think by the end of it, a lot of us were super high on sugar already. Everyone was laughing and giggling by the end of it. So much fun!

We did the Tasty Tours in Kensington Market on one of the snowiest days of the year. It was nice…read moregetting to know Kensington Market a little more and going to restaurants I would have never thought of going. Our guide was great. She was bubbly and engaged the whole group. We made 7 stops to different restaurants/stores. I had mad itis at the end. Lol needed a nap from all the food we ate. It wasnt excessive but definitely worth the money. Well deserved 5 stars.

This was our first time visiting Toronto and we had an excellent time with Mariana! She made sure…read moreeveryone had a comfortably sized bike with an appropriate seating adjustment and securely fitting helmet. She provided everyone with multiple water bottles and made sure to take frequent breaks at sites of interest. Her instructions were easy to follow with regards to bike safety and she was able to keep our group of 6 (4 in our team plus another pair) together throughout the entire tour with no issues. I would highly recommend this tour to anyone, regardless of their experience level as it can likely accommodate any rider with even just a basic knowledge and familiarity. The tour itself was relaxing, beautiful, and educational. We frequently stopped for historical and contemporary updates on the places we visited while traversing the city and islands. The fact that there are effectively no cars on the island itself really enhanced the experience and made it feel like being out for a serene Sunday bike ride with the family. We really appreciated that at each stop she already had a nice spot picked out to take group photos and helped position and arrange us for optimal configuration and angles. This was such a wonderful way to explore the Toronto Islands, I highly recommend this tour and our guide Mariana!

This was an awesome experience for us!!! We wanted to see the Toronto sky line and do an activity…read morewe wouldn't normally do on vacation, and it was even better than we expected. Our 10 and 13 year olds loved it. Not too difficult at all. Very easy and relaxing. Oscar was a great guide! Highly recommend!