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    Charles P. Rogers

    3.0 (40 reviews)
    Closed 9:00 am - 6:30 pm
    Updated 3 weeks ago

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    2 months ago

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    3 years ago

    The mattress is the best. The delivery, which they farm out, was terrible. Mattress 5, delivery 1/2.

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    3 years ago

    Bad deal-Bed arrived damaged without assembly instructions or adequate hardware. Customer service unable to help...disappointing.

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    6 years ago

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    Ask the Community - Charles P. Rogers

    Review Highlights - Charles P. Rogers

    We liked a couple of mattresses that were from Stearns and Foster, but I wanted to check out CPR before we pulled the trigger.

    Mentioned in 2 reviews

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    Safavieh Home Furnishings

    Safavieh Home Furnishings

    2.4(41 reviews)
    3.0 mi
    $$$$

    Poor customer support. Would not recommend, low quality items. Expensive for ikea like furniture…read more Table top came damaged in box, contacted customer service and since not in stock cannot replace or exchange.

    Dear Safavieh Customer Service,…read more I'm writing to share my very disappointing experience with the sales associate/designer named Debbie at your Livingston, NJ store. I visited the showroom in January 2025 and was introduced to Debbie (unfortunately, I do not know her last name). She explained that for her to provide in-home design services, I would need to commit to purchasing at least $10,000 in furniture or place a 10% deposit of $1,000. Per her request, I provided my credit card information. I did take her design suggestions and ended up purchasing over $20,000 worth of furniture. Debbie assured me that everything would be delivered within two months, and she also promised to be present at each delivery to oversee the process. Unfortunately, she did not follow through on her promises. For the first of several deliveries, she contacted me on the day of and said she wouldn't be coming due to traffic. While I understood the situation, it was disappointing. More frustratingly, the delivery of a sofa chair and king-size bed took nearly three months. During this time, I had no proper bed and was forced to sleep on a sofa bed. The sofa bed was a floor sample, so thankfully it arrived quickly, but I expected much better service and communication given the scale of my purchase. This experience has been stressful and frustrating, especially considering the cost and expectations set at the beginning. I hope you take this feedback seriously and look into improving the customer experience and follow-through at your Livingston location.

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    Signature Furniture

    Signature Furniture

    1.4(22 reviews)
    1.5 mi
    $$$$

    Keep driving by ,RUN! I was bamboozled! Moe the mgr. Told me I would be happy and thatbif I had any…read moreproblems, which I won't he will take care of me. $2800. later. .Smh, I was looking for a tv stand and dining table, I was very specific on the quality and product, Moe presents himself as a nice straight foward person, he would even say," I'm don't want your $ I want to give you good product and service" At the end of the day its about the"$$" I ordered these items out of a catalog bc I was told the warehouse couldn't hold much items and he can basically order anything from anywhere and work with some really good vendors w/great product. it took 2 business days for my order! I let the guys set up and during the set up, I saw things that were wrong, I mentioned it. They only spoke spanish. So I called the store, and explained to Moe, the glass top doesn't fit with the tv stand its short and nothing is holding it still so it wouldn't slide. I Didn't need the fire place so I asked to make sure it has shelves in the center instead. He tells me this is how its suppose to look. The dining table glass is heavier than the base, the base is uneven and very fragile. It doesn't adhere to table top so if someone bumps the table or kick the base it would move right from under it..No help, MOE lied amd said they would cone get it and give me credit, but the credit part wasn't mentioned until 2 days later of me calling. I can't see myself purchasing from them again. He told the delivery ppl in spanish, to leave it and sonething else. But I should've known they weren't coming Back. A wk later in loading the items in my car to take back.. Now you know if they can fit in an Odyssey van its horrible.. DON'T PURCHASE! ITS NOT WHAT YOU WANT ONCE ITS IN FRONT OF YOU! it looks like replicas

    Very Helpful. They helped me with all my furniture in my first home. Very professional and they…read morehelped me get everything I needed at a very very good price. Thanks again.

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    Paramus Furniture and Dinettes - Marquee - Contemporary Leather Platform Bed with LED Lights

    Paramus Furniture and Dinettes

    3.4(22 reviews)
    4.2 mi
    $$

    Updating review -still horrible service and establishment! No respect for customers. Have been…read morewaiting for furniture to be delivered since May of LAST YEAR! They urged me to PAY CASH AND PAY ASAP. I handed the CASH immediately and yet still no phone call, no updates, no emails etc. I have had to call during lunch hour, afterwork and weekends just to obtain feedback . THE WORST EXPERIENCE I will report this business immediately because I have been patient enough. Not even a phone call to provide updates! At this point I do Not want Anything to so with these people NOR this business but they refuse to get back to me. The owner doesnt answer The owner didnt call you back? Someones mother died boris-I am only in on Tuesdays-I will call you back. I promise to call you on Monday. I promise to call you on Tuesday Excuses excuses! Just want my cash back. Disgusting and unprofessional!

    Beware! They are robbers! Bad ones at that, I ordered a sofa in December it never came to my house,…read morenever shipped, tried to get my $$$ back $2499 yes $2499 and this loser owner says to the credit card company that I ordered it and won't refund $$$ but it never shipped wtf! Honor is best policy in business and this business isn't honorable! I WILL get my $$$ back but beware u will not have a good experience with this trash ass company!

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    Lugano Furniture

    Lugano Furniture

    3.1(15 reviews)
    3.1 mi
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    Lugano Modern Furniture…read more The way you are conducting business is insulting to your client and their intelligence. 1- We have purchased 2 sofas from your store with commitment of delivery September 9. 2- We have received a phone call from your store on September 7 that furnitures will be delay by 2 weeks and we will have 200 $ refund that we received to our Visa card. 3- On September 26 we have received another call that there is a mistake from person who sold the furniture to us and we will received another 300 $ refund ( we have not received by today) and we will receive the furniture between October 3 to 7. 4- We have received another call on October 7 that we will get a call from delivery company on October 11 for furniture delivery. 5- We have not received any call on Oct 11 and we called the store on October 11 and we have been informed that we will received the furnitures on October 21. If we will not receive the furniture by October 14, please refund our money and let us know by October 15 at 9:00. Otherwise we will call the visa to refund our payment and we will put this e-mail online for review of the store. The name of representative from store that we hold all the conversation is Omar. P.S. Look at some previous customers review, stated that Furnuture come from China!!!!!!

    Why is this store still listed? They have filed for bankruptcy and are no longer in business. If…read moreI could give them a "0" I would. I lost $8,000 to this shady company. They kept taking customer orders even though they knew they were close to bankruptcy, telling customers they had to pay in full because the furniture was custom made. The most unprofessional business practices anywhere.

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    Arhaus - Tuscany table--blonde

    Arhaus

    3.2(74 reviews)
    2.8 mi
    $$$$

    Store has quality furniture, but one thing I keep coming back for is the fact that my account…read moremanager Oren always there to help, answer any questions and to point out any sales available. I don't feel pressured or sold to, and that's how a good sale person that truly looks out for their customers should act. He is very pleasant and personable. On our last purchase he went far and beyond to educate my wife and I on the inventory which resulted in us getting a great deal on 2 chairs. Anytime we are looking to purchase another piece of furniture I make sure to first reach out to Oren and visit the store for any deals. Thank you Oren. Will shop again.

    My husband & I moved into a new apartment in October of 2022 &, ever since then, replacing our…read moretoo-small dining room table (& chairs) has been high on our list of priorities, but finding one that we liked & that fit our space took years. That's why we were so excited to find a set at Arhaus that we liked. This would be my first-ever dining room table/chairs purchase EVER--I'm 54, but have never had a space large enough to merit one--& our first one from a "nice" furniture store. * 05/28: Order placed w/ an expected arrival time of mid-late September * 09/17: Right on schedule, received an email that the order arrived & would be sent to a local delivery hub on 09/24, at which point they would call me w/i 5-7 days to arrange delivery * 09/23: Instead of receiving said call from local delivery hub, we got an email from Arhaus saying that they were "unable to fulfill our oder for the chairs--so, after four months of waiting & confirmation that they were coming soon, we were S.O.L. with no explanation. Naturally, we scoured the internet to find different chairs (from a different company) that would go with the table--or a completely new set to start over from scratch with--but came up short & wound up ordering the only other chairs that matched the table that were literally twice as expensive. All we were offered by way of compensation for *their* error was 10% off the reorder...& that was only after I pressured them. * 09/25: We placed the order for the chairs that were twice as expensive & told that there is no way that they can expedite our order, so we would not have them for Thanksgiving, but *maybe* by Xmas. We also requested that the table they did have be delivered to avoid its going missing, as the chairs had. I was told the table would be delivered 10/03. * 10/13: The company that handles Arhaus deliveries told me that they had the chairs--the ones I'd previously been told were missing--& the table base, but not the table top...in contradiction to what I'd been older on several earlier occasions. The right hand did not know what the left (or even itself) was doing. After contact Arhaus, they confirmed that the delivery company did have the entire table (but the chairs were still MIA). * 10/18: Table that was meant to have been delivered 10/03 was delivered. * 11/12: Arhaus emailed to advise the (new) chairs, which were supposed to arrive mid-December "[had] experienced a delay due to unexpected circumstances," but no information as to how long of a delay was provided. I telephoned Arhaus no fewer than four times to inquire as to the nature of the delay--had the new chairs gone missing, too?--& the new expected delivery date. Each time, I was told they would look into it & get back to me...they never got back to me. * 11/25: Surprise, surprise! The new chairs are ready--I guess they weren't delayed, after all--& were beginning their two-step delivery process. Delivery was scheduled for 12/09. * 12/09: I was given the window of 3:00pm-5:00pm, told my delivery was expected between 3:20pm & 3:50pm & given a link to track the process, which I looked at first at 3:00pm; delivery window was still 3:20pm-3:50pm, but they were on delivery #6 & I was number 8, so I knew that wasn't happening. As time passed--3:20pm, 3:50pm, 4:07pm--& I saw that my window was now in the past & they were still on delivery #6, I called to confirm as to whether it wold still be coming today. Long story long, they arrived shortly after 5:00pm. In conclusion, while I love Arhaus design & quality, I will never order anything from them, again, as they have major supply chain & customer service issues that need to be addressed. Maybe I'm just a gap-toothed hillbilly from WV living in the big city, but it shouldn't take six months & become a part-time job (for the customer) to get a table & chairs.

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    Mattress Firm Outlet - Hasbouck Heights

    Mattress Firm Outlet - Hasbouck Heights

    3.8(11 reviews)
    0.0 mi

    Went there to buy a mattress. Dude told me to try the mattress for a few minutes and have me a…read morepillow case to rest. I waited and he never came back. He watched him help another couple for 5min. I fell asleep and no one woke me up. I think he was offended because I said Costco had the same mattress for cheaper price. ‍

    Clifton, Hasbrouck Heights, & Paramus stores horrible experience. Clifton store salesman was pushy…read more Go to Hasbrouck Heights store, explain what we want and don't want. Mattress comes, it's as hard as concrete and the height is not what was ordered. Call the store explain this to the salesman. Told the salesman wasn't in that location call Paramus and speak with the manager. Called spoke with him, he was very rude. Was able to finally speak with the salesman, advised us to come in the store so he could help correct the issues. Puts in for a replacement mattress. Replacement mattress comes and it's wrong. Called and informed them it was wrong. Was told the salesman was transferred out of state, but they would have him call me back. He never called. So, we went back to the store. They ordered another replacement; it comes and it's still wrong!!! Called the store again, I was told to call the manager in Paramus. Never answered and never called back. Two days pass no call back from anyone. Called told them to schedule a pick and I didn't want to be charged that restocking fee as this was their error not mine. They pick up the mattress/bed and almost break the ceiling light in our living room. Very careless. They refunded my credit card but not for the full amount as they should have. Sent a letter to the corporate office but I doubt they will answer or do anything about their poor service. I DO NOT RECOMMEND ANYONE SHOP ANY OF THEIR LOCATIONS AND WILL NEVER. Shame on you Mattress Firm.

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    Charles P. Rogers - furniture - Updated May 2026

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