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    Futonland

    3.3 (144 reviews)
    Open 11:00 am - 6:00 pm
    Updated over 3 months ago

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    good quality bedroom set. Exceptional service, and great communication, Muhar was great.

    Ed Z.

    great customer service, best prices. delivered to Florida providing a white glove service.

    email stating that my warranty is expired.
    Kalon S.

    Purchased the Rockwell Black Walnut Queen Wall Hugger Futon Frame (KD) by Strata Furniture. Both this company's negligence & the manufacturer's stonewalling has been unbelievable !! FutonLand's CEO Eddie has no willingness to work towards a common ground, even knowing the extremity of my defective futon frame! As far as my customer experience goes with this company, Eddie and his employee Patrick have provided the worst customer service. With me disproving their lazy way to remedy the situation- by providing a replacement part & telling me to sell it or something thereafter. also, when questioning where the warranty with their manufacturer says this & that, they get in their feelings & state that they will ignore me. On multiple accounts I have been lied to. Last week, I had a conversation with Patrick where I asked for a common ground with a refund for the product, being the issues i've been having with this defective piece. He told that he would get back to me after speaking to his GM and he would provide me with an update. Days go by, no update once so ever. I had to email in order to get an update about their stance with this issue. It's been nothing but evading what I say. Patrick also told me a couple weeks ago that I would not be covered by their warranty, since it expired. He also claims he never said that as well, after I sent a demand letter a day after my warranty expired. (pictures attached show the issues with the bed frame, Patrick's lying about the warranty & the warranty information)

    Scratches on the headboard
    Edgar O.

    SCAMMERS - STAY AWAY FROM FUTONLAND I can't believe a company would go out of their way and LIE to their customers. I ordered furniture from these clowns on December and waited 5 months for it to arrive only to find out it was improperly packaged and was damaged! I agreed for a replacement, 5 more months later they arrived with a few scratches and when I reached out to customer support, Kelvin replied back basically calling me a LIAR! Stating that I caused the damages after the installation. Little did he know I actually took a picture of the signed delivery report with the comments! OOPS! Futonland is now refusing to give me a refund so I was forced to file a claim with my bank to get my money back. Kelvin from Futonland is a pathetic scammer and he should be fired!

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    3 months ago

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    3 months ago

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    8 months ago

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    7 months ago

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    4 months ago

    Service was great, pricing for the futon could better, as well as shipping. However, they are competitive with others.

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    11 months ago

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    7 months ago

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    8 months ago

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    1 year ago

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    1 year ago

    Excellent service and delivery of a beautiful sofabed. Igor was particularly excellent to work with

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    1 year ago

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    3 years ago

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    2 years ago

    This company doesn't stand behind its products or customers. They wanted an outrageous fee for a home service visit.

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    Page 1 of 4

    Ask the Community - Futonland

    Review Highlights - Futonland

    The man I spoke with took lots of time to help me decide what futon was best for our old style folding frame.

    Mentioned in 43 reviews

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    Room & Board

    Room & Board

    3.7(90 reviews)
    3.9 miChelsea
    $$$

    Great designs and $$$, but too bad they won't take any responsibility for defective furniture. My…read morehusband and I saved $$$ to purchase a few pieces for our new apartment, and we love them. However, LESS THAN A YEAR LATER, the steel bench is rusting. I contacted customer service and sent photos to which they responded, "It must be moisture, that's why it's rusting." My guests, who are not frequent, put their shoes in the cubbyhole. They certainly do NOT put soaking WET shoes for days in the SAME CUBBYHOLE to make it rust this way. Otherwise, this is where I store my cookbooks. They offered me an outsourced furniture service to 'fix' the issue AT MY COST. The fact that they won't listen to me, or admit this is a faulty piece of furniture, and help me replace it is mind-boggling. For over $700 and Less than a YEAR in my home, NOT EXPOSED CONSTANTLY to WET SHOES makes ZERO sense why this is happening. And instead of being of assistance to keep me as a customer who has spent over $3.5k at this store, it is just sad and VERY BAD service. One would have to keep a wet rag in place for this to have happened in this amount of time.

    Stopped in to look around and ended up finding a few pieces I liked. The layout made it easy to…read morebrowse and the place was pretty clean. Staff were around if needed but didn't hover, which I appreciated. Prices were a bit on the higher side, but overall it was a good experience.

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    Room & Board

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    Crate & Barrel - Abundance - 9/19/2025

    Crate & Barrel

    3.4(26 reviews)
    4.0 miFlatiron

    Great location. Pretty housewares, merchandised beautifully…read more Based on my limited experience (I've stopped in ~3 times over the past quarter), getting things done around here requires interacting with the (seemingly capable) store staff, but there are too many shoppers and insufficient employees on the floor to help. I've been increasingly desperately in need of replacing my ~20-year old silverware that I think I purchased from a Bed Bath & Beyond for maybe $20. As it turns out, there's a pretty massive range of cutlery sets on the market, and I felt inclined to see and touch several options before making a purchase, especially if I'm going to drop substantially more than $20 on a replacement. This Crate & Barrel definitely doesn't lack for choice, but my transaction wasn't nearly as simple as picking out a box of new forks and knives. On my first visit, I narrowed down my selection based on aesthetics and material. I learned that I don't love textured metals, and I mildly prefer satin finishes over mirrored ones. I also discovered how massive a range in pricing there is between entry level cutlery and the high end brands. After reading several online reviews, I also determined that I wanted to purchase 18/10 steel for its durability. After all that, I'd figured out that C&B's Aero line (which seems to be a rebranded Cutipol product) might fit the bill, but I wasn't thrilled about the two-tone version they had on display. According to their website, they carry an all-metal version in store, and one of the employees was able to confirm it was in stock in the backroom, however, I had somewhere else to rush off to and decided to come back another time. On my second visit, I bee-lined it to the silverware section and waited to hunt down an employee who could help me obtain a set of the all-metal Aero cutlery. 10-15 minutes later, I finally got to handle a sample. This shit isn't cheap. I wasn't quite prepared to drop several hundred bucks on new silverware, but the store associate came up with the most brilliant idea: after confirming that there was no discount for purchasing multiple sets at once, she suggested I just buy one set to try out for awhile. That way, if I hated it, I wouldn't be out the full shebang. Genius, truly. Several weeks later, generally satisfied with the tester set, I returned for an additional three to round out my cutlery collection. It's a good thing I waited, too, because somewhere during the intervening time, they went on holiday sale for 20% off. My frugal inner Asian granny delights in a discount! Again, I had to wait around for a (harried) store employee to use their magical mobile app powers to summon a minion from the backroom for the ever-elusive non-displayed silverware and was -- eventually -- rewarded for my patience with a trio of shiny (more affordable!) utensil sets! All told, C&B offers a wide range of products. If what you're seeking isn't on display, there's a non-zero chance they might have more hidden away behind the scenes, so ask for help. And before arrival, be sure to gird your loins for a wait, because I've yet to encounter a scenario where there's an overabundance of staff standing around ready to assist.

    The 881 Broadway store is the main Crate & Barrel shop in NYC. The location encompasses prime real…read moreestate in the fashionable Flatiron area. The lofty wide open space is rather impressive with large tasteful displays of seasonal offerings. Much of the sales staff that I interacted with were extremely helpful, and eager to offer advice. I have never had an issue seeking assistance. In my experience, Crate & Barrel is a good brand with much to offer. A bit on the high price spectrum but one can always find a great bargain in the big city if you strategize. Holiday sales are very good with discounts. HAPPY SHOPPING! enjoy this last day of Summer sending all best wishes to you for the autumnal days ahead! xoxo

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    Crate & Barrel - 9/19/2025

    9/19/2025

    Crate & Barrel - Open space - 9/19/2025

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    Crate & Barrel - New 2023 Flatiron location.

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    New 2023 Flatiron location.

    Williams-Sonoma Home - Getting cozy in my inspiration living room.

    Williams-Sonoma Home

    3.1(13 reviews)
    4.0 miChelsea
    $$$

    Rejuvenation, a store owned by William Sonoma in Chelsea, used to be a good store but fallen in…read morestandard due to a manager/staff of the store whose billing ID is G Costa, he wears a mask and did not wear a badge. He from the beginning was impatient in answering our questions about items and was showing attitude for no good reason. We had a terrible experience in their store when we tried to order goods worth more than $3000. He made a mistake in the order. When we asked him to cancel, rather than cancelling the order, he made a duplicate order without notifying us. Our card was charged twice without our approval for the duplicate order. He, after making the duplicate order, told us that we should come back and return the duplicate item when it arrives to get back our money. We were surprised that our card was charged twice without our approval although we were standing in front of him when he was putting in the order. We asked him to cancel both orders as we did not want to come back to return the duplicate item. At that point he became even more rude and was extremely unhelpful. He said the store manager was not around to resolve this dispute, although it seemed he was the store manager. He didn't seem to care that he lost a customer who was ready to buy goods above $3000. This staff should be held responsible for not only losing a customer forever for Rejuvenation and ruining William Sonoma's reputation but also because he was non-transparent to the customer and charged their card for a duplicate item without their approval. Be very very careful when you order anything in the Rejuvenation store and double check what they are charging on your card. We still haven't got back our refund that was charged on our card without our consent.

    Williams Sonoma Home @ 104 7th Avenue…read more This Williams Sonoma is located in a neighborhood that my daughter and I frequently visit to shop. We always stop in the Williams Sonoma Store and this Home Store. The furniture is beautiful. They have bedding and bathroom merchandise in addition to lots of nick-knacks. If you catch a sale on sheets that's good, otherwise their merchandise is pricey. I always head for the section of the store where they have the permanent markdowns. It's a nice place for me to dream about home decorating. Plus I always use their bathroom!

    Futonland - mattresses - Updated May 2026

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