On January 6, 2025, Choice Home Warranty contacted me after their dispatched plumber diagnosed a…read moreplumbing issue at my home. When I returned their call, I was told I needed to pay $75 for another service call to re-diagnose the same issue. I refused and requested a supervisor, who transferred me to a resolution specialist. The specialist claimed the cost was now $100, as the repairs weren't covered under my warranty. When I asked for specifics, I was told the toilet needed replacing, the water line required replacement due to my home's age, and another toilet needed to be rebuilt. To verify, I invited my realtor to join the call. During the conversation, the specialist increased the charge from $100 to $200. Afterward, my realtor gave me a regional manager's contact information, but I chose not to follow up. Later, I learned the plumber had reported that the toilet's internal parts needed rebuilding and the water line required replacement because water wasn't entering the tank. My husband checked and discovered the real issue: a damaged hose. He purchased a Fill Valve Kit from Home Depot for $18.35, installed it himself, and the toilet now works perfectly. Does Choice Home Warranty vet the contractors they send out? It's seems like they are scammers and I would stay far away from them.

Home Warranty :An expensive lesson…read more For over 20 years I have used FIRST AMERICAN HOME WARRANTY. This May I switched to CHOICE WARRANTY.. WHAT a BIG MISTAKE. First American Home warrant covers upto $3,500 in Kitchen appliances. CHOICE just offered to replace our $3,800 Professional Duel POWER CONVECTION RANGE for $571. I dont know who CHOICE PAID for a 5 STAR Service rating. CHOICE gets a BIG ZERO in Customer Service and appliance warranty. As of today I am back with FIRST AMERICAN HOME WARRANTY. I recommend you switch your Home WARRANTY to FIRST AMERICAN HOME WARRANTY. before you too are financially made aware of the coverage difference!

STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!…read more This company is HORRIBLE!!!!! Scam Likely?? Absolutely!!!!!! My a/c unit broke down and has now been down for about two weeks but my claim was denied and this was after I finally got a technician to come out after over a week had passed. The first technician that was scheduled was over a week after the claim was even submitted and had still been unresponsive to any attempts at contact. After numerous numerous calls to the company and getting someone else to step in to speak on my behalf I was finally able to get someone else scheduled. After they came though and submitted their reports Choice decided to try to put a "spin" on everything and claim that my issue was pre-existing. They claim that I knew my equipment was about to fail even after I explained that everything had been working fine. Last I checked I wasn't a psychic so I'm trying to figure out exactly how they can claim such. They said that "it would take that part a certain amount of time to actually breakdown" so that would be the reason I had to know. Yes, I did try to appeal but that was just a waste of time since they had already determined that their answer wasn't going to change. If that is how equipment and parts are looked at I truly don't see how they assist in repairing/replacing anything! Do not waste time or money on this company. I will be taking my business elsewhere and hopefully find some place Veteran friendly. If this is how they operate I truly don't understand how they are still in business. NO ONE EVER should have to go through this experience. You think you're doing the right thing by keeping up with maintenance, etc and finally decide to get a warranty company as to hopefully ease some of the burden/stress and then this happens. These companies really have to do better. The world is going through enough as it is and this should not be one more thing to go through. VERY UNACCEPTABLE!!!!

Choice home warranty is THE WORST!!! I have used other…read morewarranty companies in the past and this company is TERRIBLE. This deplorable attitude trickles down from the president. All they do is say No!! I have sent the president a email and NEVER HEARD back. They have excellent sales people who lie to get you to sign up and it is downhill from there. Their vendors/contractors are AWFUL. They misdiagnose and then the authorization agents are rude and excel in TURNING CLAIMS DOWN. And there is no follow up. I am a Texas realtor and got scammed. I prepaid for multiple years and cannot even get out. The will not refund my money. AVOID THIS COMPANY.

We have been Sippin customers for 25 years. We have never been without oil or heat. They provide…read moreprompt service, arrive on schedule and leave everything neat and tidy. Highly recommend

Recently switched to this company after having a terrible experience with our old one; not only did…read morethey offer amazing financing for a very expensive brand new boiler, but when we had issues with the pipes and getting it up and going, they were out at my house every day until the problem was solved. Every single person who came into my house was lovely, professional, friendly, and thorough. I am a very happy new customer!

The team at Gallett Air worked tirelessly to get my air conditioning system fixed and reliably…read morerunning. They were knowledgeable, professional and positive. They made it happened! The best and nicest group who cared about my home. I highly recommend this team/company for anyone who wants an honest team for your home.

It has been a blessing finding Galette Air Conditioning. Their integrity, honesty, customer…read moreservice, and genuine human touch are truly unbelievable. Not only will I continue using this company for my air-conditioning system, but I also plan to purchase a service contract for my heating system as well. I have already referred a close friend who was desperate to find a trustworthy company like this. I highly recommend Galette Air Conditioning to anyone looking for reliable and honest service.

I had Blum management accept the AC repair that was dispatched by Choice Warranty. They found a…read moretechnician that can come after 4 days, in the middle of a heat wave. When he came in he was checking for the electricity coming to the condenser and the thermosta, he went to the electric panel to check and he diagnosed that there is no power going to the AC unit. "His diagnosis was maybe the wire is fried" and I should get electrician to rewire. Two hours later my electrician stopped by, switched the circuit breaker and there was power. Dimitri was the name of the technician that totally misdiagnosed the issue, made my claim drag, I paid him for job not done. I called the company to ask for refund for incomplete job, while I was melting in the gray waiting for them to call bac. they would refer me to my warranty company . Terrible service. I would not recommend them at all.

literally the worst moat incompetent company I have choice…read morehome warranty they assigned blum management to fix my fridge they came didn't fix it lied to choice home warranty said they fixed it were supposed to come back and fix it hung up on me never came Cameron doesn't know what he is doing this is a terrible company

The delivery man was unable to access our oil tank due to a build up of snow behind our fence. It…read moredidn't allow him to reach the the oil tank. The temperature was very low and we could have run out of oil if not delivered. We were unable to do it ourselves and the delivery man offered to do it for us. He did this with professionalism and kindness. We are always surprised by the employees of this company and their willingly go beyond what would be expected, especially this young man. Thank you Tragar, for your obvious efforts to hire the best people to represent your organization, it doesn't go unnoticed. Many thanks

Terrible company! There is no emergency service at all!!!! No one even answers their phones!!!…read moreAvoid them!!! Its freezing out today, I pay for service and extra high oil costs to have the security of a full service company!!!! Find another company, tragar is horrible!!! No service at all!

Tom and his team were amazing start to finish! I had a whole new Mitsubishi ductless system…read moreinstalled. They removed the old, leaky Fitsubiji system and installed my new one. They took care of the permitting, rebate, had a licensed electrician upgrade the electrical to the system. During installation you can tell his team took their time and did the job right inside and outside the house. The workers were so respectful, even wearing booties and cleaning up inside after. They showed me how to work the remotes and maintain the units. The system works beautifully and the team was very responsive to my needs. Highly recommend!!

This is the most professional and efficient company. Due to Covid-19 we were able to do a virtual…read moredemo with Tom the owner over Zoom. He went over everything with my wife and I including rebates. When they installed the system in my house the guys had boots and masks on the whole time. They used drop clothes and vacuumed their work area. They had great communication from beginning to end. The installation was completed to perfection. No hidden costs. The price was exactly as the estimate. I would recommend them 100%.

Zero Stars! I was referred to this company through my Sears…read moreHome contract. It was a terrible experience. I'm not sure whether the individual sent out was new to the field, but there were problems all the way through. When I called to see if I could switch companies, I was told "No". The first furnace ordered, by them, was a "Downflow". One would expect from the name, that this type would be installed in an attic. When I asked about this, I was told "oh, yeah we can change it", because it was going in my basement. The installation left a hole in my wall and the new unit (which they came to measure for before ordering) went past the door frame and left me unable to close my utility/laundry room door. When I called to ask about coming back to fix it. I was told "maybe a curtain could work instead". I moved on and took the loss. Now they refuse to remove me from their calling list and keep calling with sales calls. When I tell them to stop calling and "fuck off", They call back like 8 year olds playing on the phone in the 80's. This is not a business I can recommend in ANY way. Stay far away unless you don't mind having your home damaged and then being harassed by the people who did it.

Get central heating furnace to start. Choice Warranty sent Bella Family solutions…read more Beware of Elton, He's charming but adept at getting you to over pay for services that are not needed. Choice Warranty sent Bella to fix our heater. Elton claimed he had to do a full maintenance ($400) job on the furnace before he could diagnose and repair the starting issue. The maintenance job lasted 15 minutes and then he spent 2 hours trying to find out why the furnace would not start. He finally left saying that Choice would send a second company to diagnose and fix the problem. Bottom line the second company repeated Elton's diagnostic steps cleaned a vacuum tube and solved our problem.

As contractor who has been taking care of Homeserve customers I can say they are a great value…read more When I call to update Homeserve about what was found I always get an actual human with a heart. If the customer is not covered for reasons out of their control I can hear the heartbreak, but most of the time it's covered so the office is almost always in a good mood. I wish more people would sign up for HomeServe, it makes me feel good telling customers that I am there to help them without having to charge them hundreds or thousands of dollars. And they also pay faster than most of my commercial accounts by far. Tim Beatham Bee Thumb Electric

HomeServe USA We have had NOTHING but problems since HomeServe replaced 2 of our air conditioners…read morenot even a month ago. What should have been a straightforward installation has turned into a month of frustration, inconvenience, and poor customer service. One day I came home to find my kitchen flooded because the pump they installed failed. They replaced it but 14 minutes later it still does not work properly. Since then have had 5 or 6 different technicians come to our home, and the issue still hasn;t been resolved. The most recent technician told us he had never even seen that type of pump before. He looked at it,walked out to to his truck to fill out paper work and never returned. He just left! Weve made countless phone calls trying to get someone to help us, but getting a response has been nearly impossible. We rarely receive return calls and our air conditioning is still not working. No customer should have to deal with repeated equipment failures, water damage, multiple service visits, and a complete lack of communication after paying for a brand new system. We expected reliable service and professional support, but instead we have been left chasing answers while living without a functioning air conditioner. I also suffer from auto immune issues and this has effected my daily day by day through the high temperatures. I cannot recommend HomeServe based on our experience. The installation, follow-up service, and customer support have all been extremely disappointing. We have an eyesore of some sort of contraption in my kitchen right now just so we have no leaks or floods .. We also had to pay $600 to have the wall fixed which they claimed they needed to open up but did nothing when they did. We found Home Serve the PSEG, they have a contract with them and even show up in on of their trucks. We thought by choosing them, it was a reputable company.

A/C unit pooped out, and was in complete distress. I called the afterhours line, and got a call…read morefirst thing in the morning. They had a tech at my house at 9am, and it was fixed within 30 minutes (capacitor blew). Travis was exceedingly nice, explained the issue, and had cold air running in no time. Cost was beyond reasonable (and I've been gouged by other HVAC guys before). I WILL be calling Bell again, and passing their number out like it was pez (do you millennials even know what Pez is nowadays?). Heaps o' thanks, Bell!

Booked an appt 2 weeks ago. The day of the appointment they call me to cancel. Never worked with…read morethem before, will never call them again.