This was a busy place on a Sunday afternoon at the Woodstock Outlet Mall food court. We just wanted something small to snack on while we were on our walk. One regular Philly Cheese Steak sandwich served the purpose. It was big enough to satisfy two. Tasted good and was freshly made. Destiny, who took our order, was friendly. It's good to know that this place is here if we stop by. read more

Charleys Cheesesteaks - 1/2 of a Philly Cheese Steak sandwich. - Cheesesteaks Near Me - Woodstock, Georgia

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I love Charley's and always have, but when I went today I ordered a normal cheesesteak. No questions were asked. I said I didn't want mushrooms but wanted onions and peppers. When I got my cheesesteak, it had minimal meat and was covered in mayo, lettuce, and tomato and had NO onions or peppers. No where on their menu does it say it comes with lettuce and all that. I went back and double-checked just to be sure. Couldn't find it anywhere. I discussed this with the guy and he said "you have to specify what you want on it". Well, I would have if it said something on the menu but it didn't. They refused to do anything for me and my cheesesteak went right in the trash. Over priced food for terrible customer service and barely any meat. read more

Charleys Cheesesteaks - Menu - Cheesesteaks Near Me - Woodstock, Georgia

45 min for bone-in wings is ridiculous. Two people working and only one actually cooking. One took orders and then just stood around watching the other cook. They gave us the wrong order 15 min after ordering then when we went back we waited 25 min for them to get the makeup order, only after we asked when it would be ready and being told we had to be refunded and re-order before they would make it. Awful, don't know how they stay in business read more

SHOCKING SHOCKING SHOCKING! Why does this place have a 93A food safety rating???? They don't change their gloves! Charging you for a large fries when in fact it looks like a small! When you question them about the size they then what to take back your order to weigh each fire with the same gloves. Run don't walk from this place. read more

I hate leaving negative reviews. I try to give everyone the benefit of trying to make it right. 2/8/25 4:25pm. The service was awful. Really bad attitude from what I assume is the trainer, not only with my wife but other patrons as well, at one point yelling at one of them. The cashier was very sweet, but new, and definitely struggling. Both orders were entered incorrectly, both were supposed to be chicken and one was put in as regular Philly. They left off my jalepenos, which when pointed out she gave me 2.5 slices of Jalepenos for my sandwich (pictured). The lemonade was so watered down it was more like water with a hint of lemon vs their trademark sugar cane lemonade. The sandwiches were very dry, they overcook their chicken until it has no texture or flavor left. The bread was great, but that was the only redeeming quality. We asked for extra ketchup for the fries and she said no. We asked for extra napkins and she gave us a total of 3 small napkins. They stay are also measuring the weight of the fries they give customers, but also threw away "cold" fries. This doesn't make sense to me, but they are obviously looking to cut costs anyway they can, and increasing the value for the customer does not play into that formula. $30 for a small and medium combo doesn't seem like they should be hurting at all. Overall very disappointing, because we've loved this place in the past. read more

Charleys Cheesesteaks - "Jalepenos" - Cheesesteaks Near Me - Woodstock, Georgia

Terrible food and terrible employees! Employees, touching food with dirty gloves, manager, not caring, and the rudest one of them all was named Cole. He not only touched everything with the dirty gloves on but himself on a shirt pants six different times and then he's gonna grab the food that the other worker was bringing over to the sub which half of it missed and he's gonna grab it with his hands and stick it back in the sub That is by far the most disgusting thing that I've ever seen any restaurant person knew! You do not have to worry about me coming back ever again!! read more

Service very slow cashier took wrong order for me The kid cooking meat for order You could not see his face his hair hung down to his chin, wondering bout hair falling on grill young girl more interested in flirting with coworkers than doing her job. Very long hair hanging down. Close to hot fries oil more hair hanging down to food. The correct order was hot and tasty. This is why I gave two stars. Other wise it would have been one. Fresh is good but..... pick up the speed. Mine was wrong first time so I had to wait till he did two more orders!! Not sure I'd go back. If rushed for time don't bother. read more

Good food just very bad costumer service, they made a minor mistake of not putting my food in a to go box and bag (simple mistake I work in food service so I get it) but when I told her that my food was to go she looked at me like I was asking for her kidney, and instead of giving me a to go box for my fries and a bag for my food they just put my fries in a brown paper bag and gave me my boxed sandwich, worst of all the girl had her blue headphones on her head the entire time and they were swearing loudly like can you be more quieter when you do that. I think the owner needs to either one retrain the employees or two reevaluate them and see who should be there and who shouldn't be there like I do want people to lose their jobs but at the same time it's bad for business. read more

Went to Charley's Philly steaks for the first time. We were happy to find a sandwich that was very simple, but very good. We had the Chicken California. It was perfect. The associate behinds the counter Kelsey was very pleasant and informative. read more

Placed an online order and it said my order would be ready at 6:04 I waited till 6:10 to go get it. When I got to the counter the order wasn't even started on yet and they was not busy at all. I waited an extra 10 min for it to be made. Well apparently it was sitting at the register the whole time and the guy forgot what my order name was and only remembered when he had to ask again because the other worker asked what I was waiting on. I opened the box and the sandwich was a huge disappointment l.It looked dry and you could tell it had been sitting there for a while. I overlooked how it appeared and I went to take a bite and it wasn't even warm for it to have been started on when I came to get it. The only thing that saved the fact that it was terrible was the loaded fries and watermelon lemonade. Wouldn't order the cheesesteak from here just the fries and drink! read more

Charleys Cheesesteaks - BACON 3 CHEESESTEAK - Cheesesteaks Near Me - Woodstock, Georgia

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Overall poor service. First, they advertised that they have a senior citizen discount, so I took my mother and father in law, but then they stated that they do not honor senior discounts. After I I asked for a refill on my soda, they stated that they do not offer free refills (although there is no sign stating this, otherwise I would have purchased a beverage somewhere else). The cheesesteak was decent but the meat is more chewy than comparable places. The fries were the best part of the meal. Overall, I do not recommend. read more

The food is normally great but the actions of the person who appeared to be in charge was horrific. I had not heard that many curses since visiting the juvenile detention center and she did not care that this was the case. The entire experience left a bad feeling in my stomach so this time I threw the food away. With the cursing and actions while she was making the food took away my appetite. This happened about five weeks ago. read more

I have never had to wait so long for food at a food court. There is a woman working alone making all the food for every customer and the other employees doing nothing. I'm giving this 2 stars not because the food was bad, but because the mistreatment of that woman working with a smile on her face. read more

This was our 1st visit to this location. The service received from the General manager and Caucasian lady making the food was very rude.. They had a very Sarcastic response to the customers especially when asking a question about certain sandwiches and condiments.. You can rest assured as long as those two are working there You will never get my business again. If it wasn't for my family being there with me and had already placed their order, I would have requested a full refund. Terrible service to have spent close to $50.00 for lunch... Just thought you should know.... left there with feelings that our business was not valued. read more

Me and my sister stopped in at the food court to eat here and we were helped by a magnificent woman. Please excuse me if I fail on spelling her name correctly but her name is Ceantrise, and she was doing everything!! She was frying, putting orders together, and taking food. When I say this woman needs a raise, I MEAN IT! She is awesome!! Our food tasted amazing, we had a good laugh, and they were busy because and she still made it happen. If I could give this woman a 20 star I would. read more

Staff is incompetent. I asked for a small and clarified for a 6 inch and they still made a large and charged me for such. I also asked for to scoop the bread as they always do for me and he said he couldn't bacause of safety. I'm very disappointed in the customer service a recieved today. read more

Shayla, Carter, and Haven were awesome and my food was delicious. They were very proficient and attentive to everyone. read more

Charleys Cheesesteaks - ULTIMATE CLUB - Cheesesteaks Near Me - Woodstock, Georgia

Chicken buffalo philly steak was mainly jalapeño and chicken. Very salty from too much jalapeño. Jalapeño cheesesteak was okay. Their cheese bacon fries are excellent read more

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Was skeptical at first cuz not to many people can make a good cheese steak. Boy was I surprised!! Not only was the cheese steak really good the strawberry lemonade taste great too!! And to top it off the customer service was excellent!! read more

My son and I were shopping and decided to get lunch. We saw Charley's and decided to try it. They took our order. The staff was very friendly and professional! Our meal was ready very quickly, it was steaming hot and absolutely delicious! We will definitely come back many times for lunch and dinner!! read more

Was very delicious, staff was very polite, the team seemed to work very well together I can see that the young looking blonde lady is the boss very polite and taking charge. Very impressed. read more

I'm a simple person. I don't know why ordering a simple sandwich-chicken teriyaki, as -is on the menu is so difficult. It takes too much time to order (the order taker rang up a large and failed to ask me what size I wanted), to receive (they were not really busy but seemed overwhelmed) and to receive your order incorrect (the sandwich was missing onions which comes on the sandwich). I spent too much money here on food and service was not acceptable. I will not be back. read more

Food was pretty good and staff was nice. The service was fast. My only complaint was that their sandwiches were made different than other locations I went to - not sure if this is a regional thing or the staff was new or whatever..., I'm from the north/ Midwest and every chicken philly I've had up there was made different than the one they were originally preparing for me today. They let me add extra ingredients to it so it wasn't a big deal but if you are from another region I would just check to make sure the sandwich you want is made the same with the same ingredients when ordering . read more

Good food and good service. Ordered for Nacho fry and Buffalo chicken sandwich. Spicy! read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Woodstock, Georgia

Food is okay but staff is not well managed. The staff member who calls out the number that your order is ready has a soft voice that you cannot hear. I guess she only call your number only once. My order was on the counter for 15 minutes. She called me a liar when I told her that I never heard my order number called out. Will never be back. read more

The fries were good, don't get me wrong LOL but my fiance and I came for the Philly Cheesesteak sandwiches at DINNER TIME; 6:23 PM and were refused whole meals just because "they close at 7 so were cleaning up and breaking down and could only serve drinks and fries". I understand times are bazaar with the global health events but we had plenty of money to spend on dinner here, I don't think we were asking too much. It was like a high school rejection experience. It didn't matter if I was Brittany Spears or the fact we pulled up in a $70K vehicle, these cats were NOT going to feed anyone! Don't be stupid as a business--that was kinda my first impression but I'll stick with the Philly Cheesesteaks in Smyrna and not try new places since these associates acted like they were doing me a favor--"No problem." is not the correct response to someone who just paid your business, and actually it was a problem for them that I was there as they said they were cleaning. I felt like I was interrupting the Air Force One five course dinner while hungry and only getting hungrier. I'm not a fat spoiled girl with too much time so I write reviews, I'm at my frontline job overnight shift and thanks to Chipotle in Canton Georgia I am full and healthy since they stay open until 10 PM. Maybe HelloFresh has Philly cheesesteak recipes because I'm not patronizing businesses who live in complete FEAR of Covid-19. read more

Worst place to eat in the entire outlets, honestly would've rather had McDonald's. Got a 6 inch sub on a 12 inch roll worth of meat and cheese. Both ends of the philly had no meat or cheese. Fries were horrible, soggy and way too salty. If I could score a zero I would. $14 down the drain read more

Food is good but it takes them forever to make it, even when they are not busy. They are always training someone new, so it puts them behind. Gourmet French fries are good but the have a small fryer so they take awhile. Definitely expect you meal to take a bit of time but I've never had anything there I didn't like. read more