We had an emergency pressing need for my son's wedding. They helped us out and got it done -- beautifully-- in an hour. Highly recommend!

Remember: sometimes you get what you pay for. I needed alterations done on a few things, and my usual place didn't have the machines to do PU Leather. My usual person recommended this dry cleaner to me. The gentleman who waited on me was the owner and was wonderful and friendly! He has a spot for you to try on your clothes (if needed). He will pin your clothes to exactly where you want them to fall, and luckily, he is very patient! He asked me if I wanted them hemmed the same way I got them. I did. They were done on time as promised....six days. I will be honest, I can be "cheap" (guess because I'm always looking for a bargain, so I didn't ask him for a cost breakdown, but I thought it was pricey. When I picked up my clothes, they were all perfect and beautifully done. The owner was the gentleman waiting on people at the counter again. Such a friendly great person! You DO get what you pay for here. I will be back! Highly recommend is an understatement! read more

Although this is not the closest dry cleaners to me, I've been using them 2 to 3 times a year since I moved into the area. I feel that their prices are reasonable. They also provide a small discount if you pay with cash. My items are always returned in impeccable condition, and I will continue to utilize their services in the future. read more

Fátima and her great team worked very hard on my wedding dress they altered the dress the way I wanted! I really loved! read more

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Very friendly & reliable service. I have brought my drying cleaning & occassional alterations here for 5+ years. Never a problem. Very affordable. read more

Very professional at Charlie's Cleaners in East Boston -- whether it is dry cleaning or alterations for my wedding dress. Thank you! read more

Charlie's Dry Cleaners - Dry Cleaning Near Me - Boston, Massachusetts

I've had fantastic results for dry cleaning and clothing repairs! Highly recommend Charlie's

Had alterations done on an evening gown. Fatima was very professional took all the measurements and the seamstress did and excellent job the dress fits prefect. So happy with the results. Very friendly. read more

Absolutely terrible customer service experience. I dropped off my bridesmaid dress for my sister's wedding on July 15th. The owner was at the desk and I told him I needed it dry cleaned as well as altered. When scheduling what day to pick up, he asked me when the wedding was and I said August 27th, so he said he would have it ready by Monday, August 22nd at 5:00pm - which is the date and time printed on my receipt, and right beneath it are the store's hours (7am-7pm M-F). I drove out there on Monday August 22nd and arrived at 5:10pm to find the place closed, with a piece of paper taped on the door saying they now close at 5pm instead of 7pm. Annoying but not the end of the world. I drove back this morning, August 23rd, at 12:00pm and handed my receipt to the woman working at the counter. She ran around the store for over 20 minutes trying to find my dress, checking every single rack. She called someone on the phone to ask about it, she checked in the computer, and she finally came back to the counter and said very nonchalantly, "Oh, we went on vacation so we got a little backed up and it's not done yet. Can I get it ready for you to pick up tomorrow?" This was extremely frustrating, as I brought this dress in six weeks ago. I told her I had to leave to travel to the wedding early tomorrow morning and that it needed to be done today. She took my phone number and said she'd give me a call later when it was ready. Already frustrated that I've driven out there twice and wasted so much of my time, now I have to go back a third time. Just as I arrived home, I received a call from Charlie's, and it was the same woman I spoke to at the desk. She then proceeded to try to tell me that it was ME who had the date screwed up, and that I "must be reading the date on the receipt wrong", because on the computer it says it will be ready by September 8th. I told her there was absolutely no way this was my error, as the only receipt I have specifically says 8/22/2022 5:00PM - which she literally took from me and read in front of me when I was in the shop. I told her that I absolutely did not get my sister's wedding date wrong and there's no way I would ever have agreed to any date in September, insisting that the date on the receipt that I had was for yesterday, and once again recounted the conversation I'd had with the owner when I brought the dress in initially. She again tried to ask me when I have to leave tomorrow morning and I told her I was leaving before the store opens and that I had already told her I needed it done as soon as possible today. Frankly I'm very frustrated that she tried to blame this on me when it was VERY clearly their mistake. My girlfriend has used Charlie's in the past and had a good experience and this is not at all what I expected from them. Not having the dress done on time and using the excuse "sorry we went on vacation" when it was dropped off 6 weeks before is bad enough, but then to straight-up lie about it by saying I actually just can't read is beyond rude. I just went back to pick up the dress and the owner was there instead of the woman I interacted with earlier today. He was not apologetic about the dress being late, or how I was treated, and when I mentioned how I was freaking out earlier when she couldn't find the dress and then that it wasn't ready because I have to leave tomorrow morning, all he basically had to say was "Yeah, the date was wrong in the computer, but it's done now so don't worry." I wouldn't have even been that upset if they had called me last week to say it wouldn't be ready by Monday at 5pm but that they'd get it done on Tuesday (at least that would have saved me driving out there multiple times). Getting the dress one day late isn't that big of a deal. It's how I was treated -- being told that I can't read, trying to blame their own computer screw-up on me, having to leave work twice in one day, no apologies, etc. I'll never use Charlie's again after this super unprofessional experience. read more

Been going here a few years. Very nice people, truly. They also do a bang up job on alterations and dry cleaning. I highly recommend. Check out their 133 google reviews (at the time of this review) with an average of 4.9 stars. That's just .1 short of a perfect 5. They deserver it. read more

I have been going here for about fifteen years and have always been treated with great service. Today 6/29/19 they went above and beyond. I forgot about my suit that I had hemmed and pressed and needed to pick it up at four, they close at five. I called at 6:30 and left a message that "I forgot about my suit and needed it for Sunday". I got a call back that they were still there and would be for an hour if I wanted to come get my suit. I can't express how pumped I was when they called me back, I can't believe it. What amazing service. read more

I have no idea how good their dry cleaning service is, but I've been going to Charlie's for alterations for years. In fact, I just dropped a gown there yesterday to be hemmed. The owner (an adorable and hilarious woman named Josephine who will probably outlive us all) attended to me and spent a good amount of time pinning and perfecting what will be the new hem of a dress I'm wearing to a wedding. The bottom 1/3 of the dress is chiffon, which can be a pain to alter, but I know it's in good hands with her. For all the dresses I've brought there over the years, the turnaround has been relatively quick -- about a week or so. The woman who mans the front desk is very sweet, too. All in all? I haven't had a bad experience here. Y'all should check them out! UPDATE: Got my gown back. It's *perfect*. read more

The service and alterations was amazing, staff are super friendly and the price was right. I have no doubt I'll be a future customer. Thank you Charlie's. read more

A little rude and felt overcharged for what was done. I wouldn't return or recommend. Seem like they're only friendly with frequent customers and people they know. read more

I've been using Charlie's for a few years now - I've had suits, dresses, shirts, etc dry cleaned as well as gotten alterations. I recently sent my $130 blanket here to be cleaned and had the worst dry cleaning experience ever. They totally ruined it, so I went back to show them and see what they would do. They agreed that they ruined it and agreed to replace for me. Ever since then I've been getting the run around - they wanted a receipt for the blanket so that they could then claim it on their insurance. I explained that didn't have a receipt because it was a gift. Now he is now going back on his word and won't replace. WORST CUSTOMER SERVICE EVER, I'm so disappointed in how he handled this error. I will not be going back ever again. Customer Beware = if they happen to ruin something expensive you will most likely be on your own! read more

Best. Hands. Down!!! Great Price and always perfect! I am famous for needing something hemmed by tomorrow and they always accommodate and with a smile. Won't go anywhere else. read more

With all the dry cleaners available in the area, I go to Charlie's in E Boston because of the friendliness of the owners and the woman who works there. They give good service and a pleasant transaction. The man who I assume is their son could take a lesson from his parents on customer interaction.I also like saving 10% when I pay for my cleaning with cash when I drop off my cleaning. read more