This is a message I received from Alex, the owner, bashing me and then asking, and I quote "WHAT WOULD IT TAKE FOR YOU TO REMOVE THIS REVIEW"? The answer is NOTHING!! I feel an obligation to yelp and its users to write an honest review and that is exactly what I did. You earned one more star then you should have solely for the fact this is the lowest rating you can earn and like I said before you earned it!! Hi TJ, You posted this review because I wouldn't give you all of your money back. You tried taking advantage of our 200% guarantee, threatened me several times to report our business on some made up charges, tried extorting me through text messages to give you your money back and when I didn't give in you posted a bad review. I have contacted an attorney about this and he advised me to try and work this out with you first before he gets involved. What would it take for you to remove this review? read more

Horrible rip off had weekly service they didn't show up a few times... You know the Times you really need them to... Made me pre pay and the last time they no showed me I said refund and cancel service...that never happened so I had two previous reviews one good one bad I decided to sell my house I called Agnes the owner said I would take down the bad review if they would come clean and never mind the refund she sent out two people who seemed to have never cleaned in their life they did hardly any thing mind you I had paid them! After two hours (I was promised three people three hours) two people I said good job you can leave more like just leave but the couple was nice just had no idea and I spent the next four hours doing everything myself thanks for nothing! read more

I have had Charlie's Maids clean a couple of different locations over the years, but never left a review. Kami is my go-to for all things housecleaning. Her crew does an awesome job. They are also super easy to work with. I am able to set appointments via text; they show up on time. Would definitely recommend them. read more

I've never used a cleaning service before, but I'm so happy I called Charlie's Maids! They accommodated my busy schedule and arrived on time. I booked online with a credit card, and split the cost with my other half, so the price wasn't so bad. Irene and Cassie were on time, we did a walk thru of the place at the beginning, and when they were finished we did another walk thru, just to make sure I was pleased with their work. I was. They were speedy ( 3 hours ) with their duties, and did a thorough job of all the items we discussed. I wish I had some "extra's" done, but of course those were extra-cash, so I decided to skip those for now. I'm happy with the over all service, EXCEPT I had to request a receipt via email. One is not provided after you book online, nor is there a confirmation number. They sent it to me a couple days later, BUT i was worried it didn't go thru or something. I didn't get a wierd vibe from them or anything, but, you never know. I also wanted to be home when they cleaned, just bc I don't want strangers in my place. read more

This review is actually a late one. I had hired Charlie's Maids back in 10/08/2016 for a deep cleaning on my 2 bedroom condo that I had rented out. I tried cleaning the kitchen myself but could not really get the layers of grease off the oven and stove. I had put at least 2 hours of elbow grease scrubbing, myself, but eventually gave up and hired Charlie's Maids. They did such a great job! Not only was the kitchen grease less and shiny but the rest of the condo was amazingly so clean and smelled clean that I wanted to move in it, myself! Their attention to details was spot on. Will be hiring them again soon! Thanks, Charlie's Maids! read more

Charlie's Maids are fantastic! Thank you Charlie's for making my house presentable! I needed a new house cleaning service recently, so of course I used handy dandy Yelp to see what house cleaning services were making people happy right now. I tried calling the first company that was listed and I couldn't get anyone to answer the phone or call me back after leaving voicemails. After a couple of tries, I moved on to the #2 company, Charlie's Maids. And I am so very happy that I did! First off, my phone call was answered right away by the owner, Agnes. She was super friendly and helpful. She was out of the office at the time and asked me to send her some info about my house. She said she would get back to me when she could get to the office and she totally DID. I thought I was going to have to wait until the next weekday at the earliest (I had called on a Saturday), but Agnes got back to me in about an hour. Nice! The day of my first service was simply wonderful as well. I hadn't had my house cleaned in a while, so it was in massive need of some help. The secret is out, I am a disaster when it comes to housekeeping! Shhhh, don't tell anyone! Anyway, my first service was going to be a deep clean to get everything back in order. I have done this in the past, and most companies charge a flat fee for a certain amount of time and then an extra fee for addition time needed after the initial amount. Charlie's does it with a flat fee and they work until it is done, even if it takes all day. I think they spent over 3 hours making my house sparkle! I paid $169 for the deep clean for a 3 bedroom, 2.5 bath, 2 story house. This is a great price, in my opinion, especially considering the quality of the services rendered. There were no hidden up-charges along the way or any hidden fees for anything. Nice! I liked how the deep clean service went as well. On the first visit, Irene met me ready to go and jumped right into it. She did a walk through of my embarrassingly messy house along side me. She explained what was included in the service I purchased. She told me everything that would be in in each room, and if there were other options that would cost more, if I was interested. It was nice to know what to expect. She also asked me in each room if there was something special I wanted done. Nice! At the end of the cleaning, Irene did a walk through with me again to make sure I was happy with everything they had done. She said if I was ever not happy with something, just let her know and they would work at it until I was pleased. Great customer service all the way around. Nice! I have had a couple biweekly cleanings since my first cleaning with Charlie's and have been very happy with each one. At the beginning of each one, Irene asks me if I need anything special done in any of the rooms. She is always super pleasant and delightful. She always makes sure I am happy at the end as well. I so love good customer service! The staff is super friendly as well. I have had other companies who send out the most unfriendly people ever or people who seemed annoyed by having to come to my house. Irene and her team of 2 others were so friendly and fun. They all seemed like good people and were so easy to talk too. I have a very friendly toddler who decided to make friends with the ladies that came out, though she wasn't so sure about the man that was there. Every other minute, my kiddo would escape from me and run over to help the ladies with the cleaning. They were nice to her and even showed her how different things worked, like the vacuum. My kiddo had a blast and wanted to play with them instead of with me. The ladies were very nice to her and didn't get mad at her at all. Nice! The prices are all very reasonable for the quality of service you get. The deep clean was $169 for my average sized house. I have been getting biweekly service since then and I pay $189 for that. It is a bit more than I have paid in the past, but the customer service and quality totally make the difference worthwhile. So after several great cleanings, I am very, very happy with Charlie's Maids. If you need a new house cleaning service, check out Charlie's Maids for sure! read more

They NEVER showed up to our house and never made a phone call... I left numerous messages and they failed to return them. I paid the service before hand and they scammed us!! We are very giving and accommodating people.. They took all my credit card and security code Info. I was preparing for a baby shower and they left us high and dry. I cannot believe it!!! wtf!! Now I'm worried they are scamming us completely. read more

Charlie's Maids was recommended to me by my sister who is a satisfied customer. I have used several cleaning companies in Las Vegas and found Charlie's Maids to be the best because of how customer service oriented they are, the consistent results achieved by the various teams of friendly and committed cleaners and easy booking system. I will continue to use Charlie's Maids and have signed up for their subscription service. read more

Charlie's Maids aren't cheap, but they're worth every penny. The quality of service was exceptional and the customer service representative I spoke with over the phone was awesome. She asked lots of questions to understand what I needed done. The cleaning crew was on time, polite, and worked quickly. I'd recommend them to anyone. read more

We used Charlie's Maids to clean the house we sold and the house we bought. Alex and his. Crew did a great job. Reasonable price, on time, and trustworthy. Can't beat it! Will be using them again! read more

The owner, Agnes,answered my call on a Sunday and the house was ready for me the next day! Now this was no easy feat, the previous tenant was a pet lover with several cats and a horde of indoor dogs. Ilene and her crew stayed until I was satisfied. I'm so grateful they did all the heavy lifting for me. There is no way I could have finished in time. Thank you all! read more

I am so pleased and impressed with the job Charlie's Maids did. They were very professional and I trusted them in my home. I will definitely be using Charlie's Maids more often. read more

Had my cleaning service done on Saturday, fast and excellent service. My home feels and looks great! Highly recommend Charlie's Maids, we will be using them again! I love that they sent 3 people to get the job done. My stove looks brand new! read more

Growing up my mother cleaned houses for a living, so my whole life I knew exactly how a home should be cleaned. And I must say, Irene and her team do an UNBELIEVABLE job! I couldn't be happier with the service and it is well worth the $$$$!! read more

Used them to clean my house when I moved out. They did a great job, was on time for their appointment, reasonable price and made my house shine, would highly recommend them. read more

Charlie's maids were awesome. I initially hired a different service and they flaked on me, no call no show. I called Charlie's maids requesting same day service. Alex got the girls out to me same day and they got to work I was moving out of my apartment and 8 months pregnant so couldn't clean it all myself . They did an AMAZING job they cleaned out the fridge and the stove inside all the cabinets the scrubbed the entire bathrooms clean, they cleaned the walls the fire place the doors, the Windows. they literally cleaned the whole apartment and it was spotless! the apartment looked better than when we moved in! If you are looking for someone to clean your apartment look no further than Charlie's maids they will definitely get the job done! read more

Always a pleasure when they come over to clean my house. They are very detailed, experienced, and I feel like they go the extra mile to make sure things are put away neatly. My family and I enjoy them so much. Extremely professional and very caring towards my kids and my dog. We love the staff!!! I highly recommend them! read more