Bish's Twin Falls Service Department is the standard others should try to emulate. From the first…read morephone call to the goodbye.It was all done to excellence. We had a problem 4 days into our 100 day cross country trip First, our conversation with Kenna was professional and detailed. She even called back to clarify a detail that she realized could have been confusing. Rather than leave it to be possibly misunderstood, she made the effort to clean that up right away When we arrived for the appointment, they remembered the situation we were in as described two days earlier, and kept good on the commitments they made over the phone. Jon Shell coordinated everything for us. He even crawled under the rig to see if he could make an easy repair. Although he couldn't fix it on the spot he zeroed in on the culprit. He got the team to give a proper diagnosis. Brandon, Tydron, and Mark Egbert worked together to quickly diagnose and work on the fix. Jon gave us an ETA for completion. I came back 5 minutes before, and saw him on the phone calling me. They had just completed the job. The motorhome was not quite "ready" for me, so Jon made sure everything was ready so I could drive away. I have spent my entire 40+ years working in customer-facing jobs. I know how difficult it can be to have a team do things right. But that is what Bish's does. I watched close to 10 people working well together. This doesn't happen by accident. There is an attitude from the top down that cultivates this. If you are remotely close to Twin Falls, consider making the trip to get the job done by an honest team you can trust.

My Biggest concern was dealing with the service advisor, John. Throughout the entire process, I…read morefelt like I was constantly getting the runaround instead of straightforward answers. Every time I asked about pricing, timelines, or the status of the repairs, I left more confused than when I arrived. John's communication was extremely difficult to work with. He often seemed distracted, unfocused, and unable to provide clear answers. As a customer trying to get straightforward information about my trailer, the experience was frustrating and exhausting. The focus often seemed to be on telling me how much he cared about customers and how highly regarded he was, rather than actually providing clear communication and getting the work completed. At one point, I was told to look him up on Google by him, because of his reputation and reviews. I did look up Bish's RV and have not seen a review praising him like he likes to make himself seem. However, that wasn't relevant to the issue I was experiencing. He just simply did not match to his "talk". What mattered to me was receiving accurate information, realistic timelines, and having my trailer repaired properly. Instead, the work was delayed, communication was inconsistent, and some issues remained unresolved. As a customer preparing for a major event, I needed actions and results. THIS WAS AN INSANE NIGHTMARE dealing with John. On Saturday, when I went in to what was supposed to be the final pickup, I spoke directly with the technicians working on my trailer. They were helpful and transparent about the repairs. In contrast to the experience I had with John, several technicians told me they found him difficult to work with, which unfortunately aligned with the challenges I had been dealing with as a customer. I appreciate that the sales manager and service manager ultimately stepped in and worked to make things right. However, by that point, I had already spent multiple days dealing with confusing communication, missed expectations, and unnecessary stress. I spent days trying to get answers, making repeated trips to the dealership, and worrying about whether my trailer would be ready in time. The lack of communication, changing expectations, and unresolved issues created a great deal of unnecessary stress. What should have been a straightforward repair process became emotionally and mentally exhausting. The contrast between management's response and my experience leading up to that point was significant. The entire experience felt unprofessional and fell far below what I expected from an RV dealership and service department of this size and reputation because of JOHN'S unprofessionalism.