Customer services is horrible u must wait for 30 minutes to drop old equipment no separate customer…read moreservice for new products and the found not one but 2 phones on my account i dont have WTH

So I relish completing this second review. No I haven't worked with spectrum in the recent past,…read morebut I have gotten Internet service from another company which I will not mention. I was paying $180 with spectrum a few years ago to get what I'm now getting for $60. That is a 300% decrease in how much Internet and online service costs right now. I'm not sure exactly how spectrum is continuing to stay in business because their business model was one of constantly jacking up their prices. I am currently paying $60 and that price hasn't gone up for four years not even a dollar. I remember standing in front of the cashier at spectrum telling her that I wanted to discontinue my service and before I did that, I asked you if there was anyway they could reduce the cost of what I was being charged. She laughed.. What kind of week of this time I had better service better download speed and my costs and decreased by 300% wow. I know I would like to curse, but it's inappropriate in this setting.

Highly recommend. We had new equipment installed. Technician was knowledgeable and friendly…read more Arrived on time and completed the job in a timely manner.

They did a marvelous job - great attention to detail and to our preferences. They were here on…read moretime, worked tirelessly and didn't leave until we were comfortable with how the equipment was installed and knew how to operate it easily. Thank you

I called on the day before Thanksgiving because my tv showed no reception I was helped on 800 phone…read morenumber and she had my problem solved within 30min I now had good Thanksgiving because I was alone but I had my tv.so I didn't feel so alone Thank you

Direct TV became so expensive that we had to cancel the service. I called February 8, to cancel my…read moreservice I was assured my service was cancelled and I owed nothing. Three days later I received a bill. I called the recommended number for my account and got someone where English was there second language. I truly could hardly understand. I became so frustrated I hung up. I later called again this time I got an English speaking operator who was polite but couldn't help me and transferred to another operator again this operator had to transfer me also. Finally I got to someone who could help, she explained that the operator I spoke with on the 8th turn off my Direct TV but did not close the account. This operator said it would take a couple days and would close on the 15th. Funny how that ended exactly on the closing date of the billing cycle. It took over an hour on the phone to get thru the process. I would not recommend Direct TV.

I had to replace our remote controller recently. I was told it was easy to set up to my flatscreen…read more I tried, then my spouse tried, then I called in for tech support. They couldn't get it to work either. I asked if they could send out their installer since they can get it done in minutes. Nope they wouldn't schedule a house call. I'm paying over $250 a month and this is the crappy service they provide. It's time to change providers!!

Cable tv is too expensive for the value, in my opinion. In addition, they insist on bundling with…read morethings you don't need or want. In terms of this location, I didn't have an appointment, and waited just a little over an hour to turn in and cancel the cable box. Not fun. But I commend the customer service person who helped me. He was dealing with a lot of unhappy customers before me, and he was patience, calm, and polite. Kudos to him.

My desktop computer died two weeks ago. She was getting old. I think it was 1917 (woops! 2017; I'm…read moregetting old.) when I purchased her and some of her parts were failing. I sat down at the computer, pushed the power button and nothing happened. I mean NOTHING happened! So I went to Cal Tech to let "tech support" look at it. (my grandson is no longer available.) Mason advised I just replace my tower, so I took myself and my credit card to Best Buy where I purchased a lenovo computer CPU that looks like a tiny spaceship. I took the new "little guy" and the tower of the old computer back to Cal Tech. Mason efficiently moved my data to the "little guy", and did so at a reasonable price. I have since then dealt with Ethan, Matt, and Brent, the owner, who answered the phone on a Saturday! All of them have been considerate and clear in their explanations. I have felt respected and welcomed...the kind of business interaction I had when I moved here in 1979. Thank you guys! Charlene

I love these guys. Brought an aging HP windows laptop to them with a failed intel "optane" EMMC…read moredrive. (These have since been discontinued because apparently they were a Bad Idea and failed with alarming regularity.) I did not know that prior to my visit to Caltec. They ran a bunch of tests, diagnosed the drive as the problem, removed the drive, tried to recover data, and were unable to do so. They pointed me at DriveSavers, made a few very helpful recommendations, and refused my efforts to compensate them "because they were unable to fix my problem."

I switched to AT&T specifically because the sales staff at this store said I qualified for a rebate…read moreto payoff my phone and they helped me file the specific paperwork to do so reviewing each and every step I did. Since signing up for service over a year ago I have yet to receive the rebate and have gotten transferred to different salespeople, different managers, they even told me I must have done something wrong even though they helped me each step of the way to file the forms. They have admitted that I did qualify for the rebate but have yet to give me a verifiable update as to the status of actually getting it. The internet and cell service compared to the Spectrum service I previously had isn't much different and getting the run around has been extremely frustrating. if you are looking to switch to AT&T I wouldn't expect a dramatic difference between them and other cellular providers. I would caution against going to this specific store for the fact that after 12+ months I haven't been able to get reliable information from them on my rebate that they promised during their sales pitch.

After spending several hours on the phone last night with the AT&T support staff in the Philippines…read moreand getting nowhere but more frustrated with the time he was taking trying to fix the issue in several different ways without a clue I thanked him and worried all night long. I drove to SLO to find the most professional and competent AT&T representative ever named April. I explained the issue and she immediately was able to fix the problem. WOW - this employees is top notch and I couldn't thank her enough for a job well done!!! I give this location a 5 stars for this visit. If fact, I have always had great service here.

Use local is generally my motto, not this time. My complaint is not giving me an estimate on the…read morepart that needed replacing as they charged over 3 times what it could be bought for from another satellite supplier. I was also charged $350 labor for a 30 min job, that's 3 hours. Tech was nice enough but he fiddled with trying to get diagnostic tests started on the receiver when the receiver had a good picture, wasting expensive time. When I complained and asked for some refund as I felt I was over charged, all I got was "that's what we charge". He also said "time starts in Atascadero... 45 min each way." I should have been charged 2 hours not 3 then. They way I see it I was over charged $200. They do the work but ream you to do it.

DBA Quality Liquidators. Terrible customer service. Sold me an item that was used and broken and…read morethen tried to refuse me a refund stating a sign posted of store credit only. Well that's fine if it comes out of the box in new and working condition. Then the store operator called me an a$$hole for wanting my money back. This company should be avoided at all costs. Come to find out that several of my friends and acquaintances have had similar experiences. Trash merchandise. Trash attitude. Trash business.

Yesterday, May 20, Our electricity was turned off so PG@E could replace some poles. Peak wifi…read morenoted this and tried to contact us to check if they could help. Of course, with NO electricity, they could not. When power was back on we emailed back what had happened. They then thanked me for the feedback. That has been true of all their services. We love them.

Keanu and another gentlemen came to do a new install of internet in a remote area in Arroyo Grande…read more My internet is the speed of light and I am so thrilled with the service!!!!! They are not satelitte based so they can offer fast speeds! The techs are just fabulous and so knowledge. Best of all the sincerity they exude, you can tell they are not trying to BS upsell you on every breath you take. Great company and I am very impressed with their business model whereby customer service is inclusive. Way to go Peak Wifi, super impressed and you have a loyal customer here! ;) ALSO the first class trucks with wraps are A+ and just beautiful.

Awesome, consistent service for YEARS from this company! Thank you, Jeff Buckingham for paying…read moreattention to our law firm's network and for calling me on Sunday to warn me that our fiber was down so that we could have a shot at repairing it well before our week started. As a result, we were able to get it back up on Sunday and no one at our firm was the wiser. I would definitely recommend your service to anyone that asks and please feel free to use our firm and me as a reference. Z Naccasha

I have worked with many network/co-location companies, large and small, none compare!…read more Digital West Networks provides impeccable service. I never have to worry about the details, Tim and his team provide exceptional expert skills to address any opportunities that arise. I recommend Digital West Networks for all companies who require high quality customer service, from tiny start-ups to well established companies. In the past 7 years, I have transitioned the server infrastructure of 3 companies to Digital West Networks and would do another if the opportunity presents itself.