Not only is the service slow at this store. You have to check and wait to drop off return…read moreequipment. This sucks just as much as using their AI Chat to solve a problem... Horrible! How could they improve? Have an expedited counter for drop off equipment. If you had a designated counter person for this, it would take 5 minutes per person or less. On top of this there's a woman standing at the counter doing absolutely nothing and then takes a personnel call and keep telling people to check in on the front tablet and wait. She keeps telling everyone 30-40 minutes to wait when there is only two people on the wait screen. No concept of how long it really takes. I think I will look into dropping Spectrum all together. Just a very inefficient company that creates frustration at every turn. They just sent us new receiver boxes and tells us we have two weeks before the old boxes are disconnected. We will lose all shows on our DVR because Spectrum is forcing this change. No options for the customer to keep it. Ridiculous. If you are considering Spectrum for the first time, do your homework and find a provider that has better commitment to the customer, because this company doesn't. Cheers!

As soon as I walked in, I was instructed by a lady to sign in on the iPad. I did so. I came in to…read morereturn a device. I noticed 2 others waiting to turn in a device. I finally got up and asked how long the wait is to turn in a device, she said looking at about 30 minutes or so. She advised me to turn it in at UPS. I asked if I needed a box or to provide any information and she said "no they will box it up and take it" so it will be faster to drop it off at ups than an actual spectrum store? How does that make sense? She wasn't helping anyone. Just browsing on her laptop during the entire time. Maybe come up with a process to take the devices from people of have people drop off in a box and state on the iPad that they actually turned it in? Or scan in the device? Something other than this hassle. It is useless to have a process that doesn't even work. You guys are lucky you have fast internet or you wouldn't have any customers.

How many ways can I say how much I hate charter? From their disgusting price games, to their…read moredishonest promotions, they take advantage of customers who have no other options. I was a customer for 25 years of uninterrupted service when my Autopay got disconnected by accident. By the time I figured it out, they had disconnected us. I called to restart, but because I hadn't been away from their service for 31 days, they refuse to give me the rate anyone else pays when they restart services. Instead of $89.99, which is already a rip off for 100mbps service, they said it would be $129.99 per month and I would not be eligible for any promotions unless I wait 31 days. Then I would be considered a "new customer". So let me get this right. A customer who paid on time for 25 years is forced to pay the highest rate possible, while only new customers get a deal. This is what happens when monopoly corporations take over a market. Since there are no other options in SLO, we are stuck with the worst service and business practices ever. This is not how normal businesses do business, but because they have bought their way into a market, with no competition, they can be as dishonest as they want to be. Just wait. The day is coming where there will be internet service at a good price everywhere. When that happens, we will remember the charter name and never again buy from them. Ever.

The new location 481 Madonna rd ! Does not have a outside drop box! I work with the elderly who…read morealways pay their bills on time. This company only gives you a week to mail or drop off you're check and now since they moved has no drop off box. The whole point of a drop of box is for after hours and drive by if your handicap. Discrimination! I had to go inside where they have a huge computer type drop off box that you have to follow several steps to insert your payment! It did not work! Their new location is fancy and comes at the same time that they raised prices with out a good reason! They did tell me that their is a 10 day grace period on paying their bills which has not made my elderly clients feel any better at their lack of ha bing a drop box or setting up their billing cycle (mail it earlier) to accommodate those that wish to pay by mail! That is a form of discrimination!

I am very pleased with our reliable they are! It took one call to customer support and they had me…read morefixed up quickly.

Dial up is faster. The biggest disaster of an internet company in the western usa for price per…read morespeed. Not even useable for basic home use during a 24 hr period. Half of my internet speed is gone at 5pm consistently and when you leave for a vacay and come back, forget it. It's reduced to a fifth of what we are paying for and you spend hours on the phone with them to only have a few weeks of medium results. No it's not the router. It's your wifi service co reselling your WiFi. Upgraded my service months ago to have slower service than previous plan. After hearing the support staff today when tech support thought they put me on hold: I highly recommend that other users review their rights and the basic laws of ca consumer protection. California offers several protections for internet consumers through laws such as the California Consumer Privacy Act (CCPA) and the state's net neutrality law. The CCPA grants California residents the right to know what personal information companies collect, how it's used, and with whom it's shared. Consumers also have the right to request deletion of their data and to opt out of data sales. This law aims to protect your privacy and allow control over how your information is handled by businesses, including internet service providers (ISPs). Additionally, California's net neutrality law, established in 2018, prohibits ISPs from blocking or throttling lawful internet traffic, as well as from engaging in paid prioritization, which could lead to differential treatment based on payment agreements. This means that ISPs in California are not permitted to intentionally slow down internet speeds for certain users or content types, which offers further protection against discriminatory practices based on your browsing activity or preferences. For more details, refer to sources like Connect California and Consumer Action.

I called on the day before Thanksgiving because my tv showed no reception I was helped on 800 phone…read morenumber and she had my problem solved within 30min I now had good Thanksgiving because I was alone but I had my tv.so I didn't feel so alone Thank you

Direct TV became so expensive that we had to cancel the service. I called February 8, to cancel my…read moreservice I was assured my service was cancelled and I owed nothing. Three days later I received a bill. I called the recommended number for my account and got someone where English was there second language. I truly could hardly understand. I became so frustrated I hung up. I later called again this time I got an English speaking operator who was polite but couldn't help me and transferred to another operator again this operator had to transfer me also. Finally I got to someone who could help, she explained that the operator I spoke with on the 8th turn off my Direct TV but did not close the account. This operator said it would take a couple days and would close on the 15th. Funny how that ended exactly on the closing date of the billing cycle. It took over an hour on the phone to get thru the process. I would not recommend Direct TV.

I have had every satellite service in our area. They are all the same and all have data limits that…read moreare expensive and run out in a few days of the new billing cycle. It's been almost 12 years and I finally have internet worth paying for. I felt hopeless with no other options until I heard of the WiFi services. After contacting all the WiFi services I had heard of I was still feeling hopeless. The only way to get service to my home would cost a ton of money up front. I mean $1000 plus just to get signal. I was referred by a friend to Surfnet. A company I had never called because I didn't know they existed. Sure enough they could get clear line of sight to their towers and now I have an amazing internet service and it was $179 for the install and equipment I needed. And $79 a month for service. I can stream and all that with no worries. Thank you Surfnet. Installation looks clean and neat and the guys were polite and friendly. No more big satellite dish that cost way to much and really just sucked. My kids can game. We can stream movies. And we don't have to monitor every thing we do because we have unlimited data.

I'd give 0 stars if I could. Surfnet Internet- avoid them like the plague…read more Completely dissatisfied with surfnet internet. The worst customer service I have ever dealt with, and the second worst (after Hughes net) internet service provider for areas outside of cable service (spectrum). If you want reliable fast internet service for rural and semi-rural areas, try starlink or ranch wifi instead. Surfnet is horrible! And dishonest! After years of poor service and frequent service interruptions, I made the switch to starlink as soon as it was available. I've been trying to get an accurate final bill from Surfnet for over three months, with no luck. They just keep trying to bill me for $529 literally every two days (at 12:01 am) when all I owe is $140. I am not getting a correct final bill or even a call back or email despite dozens of attempts. It's beyond the pale. Run, don't walk away from them. It's only a matter of time before they fold and go bankrupt.

I switched to AT&T specifically because the sales staff at this store said I qualified for a rebate…read moreto payoff my phone and they helped me file the specific paperwork to do so reviewing each and every step I did. Since signing up for service over a year ago I have yet to receive the rebate and have gotten transferred to different salespeople, different managers, they even told me I must have done something wrong even though they helped me each step of the way to file the forms. They have admitted that I did qualify for the rebate but have yet to give me a verifiable update as to the status of actually getting it. The internet and cell service compared to the Spectrum service I previously had isn't much different and getting the run around has been extremely frustrating. if you are looking to switch to AT&T I wouldn't expect a dramatic difference between them and other cellular providers. I would caution against going to this specific store for the fact that after 12+ months I haven't been able to get reliable information from them on my rebate that they promised during their sales pitch.

After spending several hours on the phone last night with the AT&T support staff in the Philippines…read moreand getting nowhere but more frustrated with the time he was taking trying to fix the issue in several different ways without a clue I thanked him and worried all night long. I drove to SLO to find the most professional and competent AT&T representative ever named April. I explained the issue and she immediately was able to fix the problem. WOW - this employees is top notch and I couldn't thank her enough for a job well done!!! I give this location a 5 stars for this visit. If fact, I have always had great service here.

I love these guys. Brought an aging HP windows laptop to them with a failed intel "optane" EMMC…read moredrive. (These have since been discontinued because apparently they were a Bad Idea and failed with alarming regularity.) I did not know that prior to my visit to Caltec. They ran a bunch of tests, diagnosed the drive as the problem, removed the drive, tried to recover data, and were unable to do so. They pointed me at DriveSavers, made a few very helpful recommendations, and refused my efforts to compensate them "because they were unable to fix my problem."

We need more businesses like Caltec Computers. Friendly, honest, professional and sincere…read more Recently, my wife had a phishing pop up for a supposedly computer lockup. We're both senior citizens, but think we're still cool. we could not figure out how to resolve this issue. So, we visited Caltec and they resolved this in no time. Wow! Patient, friendly and just so nice. They are great. Five stars, two thumbs up . If you ever need anything fixed on your computer, take it here. You can't go wrong.