Colin was our specialist. I asked him how to lower our bill,& he had us switch to them for phone…read moreservice. Now we get both of our phones for cheaper than our other provider, and our internet went from $80 a month to $30. He was so patient and helpful transferring our phones over. He is a really nice guy. 10/10

Not only is the service slow at this store. You have to check and wait to drop off return…read moreequipment. This sucks just as much as using their AI Chat to solve a problem... Horrible! How could they improve? Have an expedited counter for drop off equipment. If you had a designated counter person for this, it would take 5 minutes per person or less. On top of this there's a woman standing at the counter doing absolutely nothing and then takes a personnel call and keep telling people to check in on the front tablet and wait. She keeps telling everyone 30-40 minutes to wait when there is only two people on the wait screen. No concept of how long it really takes. I think I will look into dropping Spectrum all together. Just a very inefficient company that creates frustration at every turn. They just sent us new receiver boxes and tells us we have two weeks before the old boxes are disconnected. We will lose all shows on our DVR because Spectrum is forcing this change. No options for the customer to keep it. Ridiculous. If you are considering Spectrum for the first time, do your homework and find a provider that has better commitment to the customer, because this company doesn't. Cheers!

They did a marvelous job - great attention to detail and to our preferences. They were here on…read moretime, worked tirelessly and didn't leave until we were comfortable with how the equipment was installed and knew how to operate it easily. Thank you

I had the pleasure to do business with John last week. He was very prompt and professional. The…read moreproduct was exactly as discussed. I strongly recommend him as a trustworthy businessman.

How many ways can I say how much I hate charter? From their disgusting price games, to their…read moredishonest promotions, they take advantage of customers who have no other options. I was a customer for 25 years of uninterrupted service when my Autopay got disconnected by accident. By the time I figured it out, they had disconnected us. I called to restart, but because I hadn't been away from their service for 31 days, they refuse to give me the rate anyone else pays when they restart services. Instead of $89.99, which is already a rip off for 100mbps service, they said it would be $129.99 per month and I would not be eligible for any promotions unless I wait 31 days. Then I would be considered a "new customer". So let me get this right. A customer who paid on time for 25 years is forced to pay the highest rate possible, while only new customers get a deal. This is what happens when monopoly corporations take over a market. Since there are no other options in SLO, we are stuck with the worst service and business practices ever. This is not how normal businesses do business, but because they have bought their way into a market, with no competition, they can be as dishonest as they want to be. Just wait. The day is coming where there will be internet service at a good price everywhere. When that happens, we will remember the charter name and never again buy from them. Ever.

The new location 481 Madonna rd ! Does not have a outside drop box! I work with the elderly who…read morealways pay their bills on time. This company only gives you a week to mail or drop off you're check and now since they moved has no drop off box. The whole point of a drop of box is for after hours and drive by if your handicap. Discrimination! I had to go inside where they have a huge computer type drop off box that you have to follow several steps to insert your payment! It did not work! Their new location is fancy and comes at the same time that they raised prices with out a good reason! They did tell me that their is a 10 day grace period on paying their bills which has not made my elderly clients feel any better at their lack of ha bing a drop box or setting up their billing cycle (mail it earlier) to accommodate those that wish to pay by mail! That is a form of discrimination!

If I could give 100 STARS, I would! San Luis Obispo Spectrum have blown me away at how kind and…read morecaring they are. I live in Los Angeles, my brother has dementia and lives alone, in Los Osos, California. It's a 3 1/2 hour drive that me and my other brother have been splitting for almost 2 years now, trying to get my brother to a safe place. It's a lot. My brother with dementia continues to have TV problems. Not Spectrums fault. From the people that took my phone call, Keisha, and Jennifer, to the wonderful person that went to my brother's house, John Steel. John, especially went above and beyond when he absolutely didn't have to. He went to my brother's house at his scheduled time, my brother wasn't there, due to his confusion. I was able to get another appointment after calling spectrum for the following day. On Easter, even! When someone lives alone with dementia, TV is all they have. Without me asking, John went out of his way, even though his shift was finished, to make sure my brother didn't have to wait till the next day to get service. And an hour later, quickly and kindly, my brother's TV problem was solved. John Steel, thank you so much. You make this world a better place. And Spectrum kudos to you for having such fantastic employees all the way around, and for such great TV service!

I had to replace our remote controller recently. I was told it was easy to set up to my flatscreen…read more I tried, then my spouse tried, then I called in for tech support. They couldn't get it to work either. I asked if they could send out their installer since they can get it done in minutes. Nope they wouldn't schedule a house call. I'm paying over $250 a month and this is the crappy service they provide. It's time to change providers!!

I, a self proclaimed computer pro, came here after spending 15+ hours trouble shooting my pc…read moreposting. These guys fixed it in less than an hour, were extremely knowledgeable, and had great customer service. I will absolutely come here again the next time I break a computer. Ethan was amazing.

We need more businesses like Caltec Computers. Friendly, honest, professional and sincere…read more Recently, my wife had a phishing pop up for a supposedly computer lockup. We're both senior citizens, but think we're still cool. we could not figure out how to resolve this issue. So, we visited Caltec and they resolved this in no time. Wow! Patient, friendly and just so nice. They are great. Five stars, two thumbs up . If you ever need anything fixed on your computer, take it here. You can't go wrong.

Excellent service, friendly, fast, efficient. Answered all our questions and was very…read moreknowledgeable. Thanks Chris!

I switched to AT&T specifically because the sales staff at this store said I qualified for a rebate…read moreto payoff my phone and they helped me file the specific paperwork to do so reviewing each and every step I did. Since signing up for service over a year ago I have yet to receive the rebate and have gotten transferred to different salespeople, different managers, they even told me I must have done something wrong even though they helped me each step of the way to file the forms. They have admitted that I did qualify for the rebate but have yet to give me a verifiable update as to the status of actually getting it. The internet and cell service compared to the Spectrum service I previously had isn't much different and getting the run around has been extremely frustrating. if you are looking to switch to AT&T I wouldn't expect a dramatic difference between them and other cellular providers. I would caution against going to this specific store for the fact that after 12+ months I haven't been able to get reliable information from them on my rebate that they promised during their sales pitch.

Use local is generally my motto, not this time. My complaint is not giving me an estimate on the…read morepart that needed replacing as they charged over 3 times what it could be bought for from another satellite supplier. I was also charged $350 labor for a 30 min job, that's 3 hours. Tech was nice enough but he fiddled with trying to get diagnostic tests started on the receiver when the receiver had a good picture, wasting expensive time. When I complained and asked for some refund as I felt I was over charged, all I got was "that's what we charge". He also said "time starts in Atascadero... 45 min each way." I should have been charged 2 hours not 3 then. They way I see it I was over charged $200. They do the work but ream you to do it.

DBA Quality Liquidators. Terrible customer service. Sold me an item that was used and broken and…read morethen tried to refuse me a refund stating a sign posted of store credit only. Well that's fine if it comes out of the box in new and working condition. Then the store operator called me an a$$hole for wanting my money back. This company should be avoided at all costs. Come to find out that several of my friends and acquaintances have had similar experiences. Trash merchandise. Trash attitude. Trash business.

Keanu and another gentlemen came to do a new install of internet in a remote area in Arroyo Grande…read more My internet is the speed of light and I am so thrilled with the service!!!!! They are not satelitte based so they can offer fast speeds! The techs are just fabulous and so knowledge. Best of all the sincerity they exude, you can tell they are not trying to BS upsell you on every breath you take. Great company and I am very impressed with their business model whereby customer service is inclusive. Way to go Peak Wifi, super impressed and you have a loyal customer here! ;) ALSO the first class trucks with wraps are A+ and just beautiful.

Yesterday, May 20, Our electricity was turned off so PG@E could replace some poles. Peak wifi…read morenoted this and tried to contact us to check if they could help. Of course, with NO electricity, they could not. When power was back on we emailed back what had happened. They then thanked me for the feedback. That has been true of all their services. We love them.