1. Charter Industrial Supply

    1. Charter Industrial Supply

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    San Diego, CA

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    Charter Industrial Supply

    5.0 (2 reviews)
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    5 years ago

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    Builders Direct Supply

    Builders Direct Supply

    3.6
    (14 reviews)

    we started out with builders direct by buying a dutch door for our small bungalow. it was delivered…read morein person by the president, zoltan, and the door instantly boosted our curb appeal. the quality was great and it looked amazing. we then used them for all the doors and windows in our new, 5,000 sf home. the home is the jewell of crown point and that's in part to the beauty of the doors and windows. we interact with doors and windows more than any other feature in our home so they have to be the best. not the most expensive (which we were never pressured to buy) but the best quality and zoltan helped us pick the right ones for us. we had one window handle issue a year after construction and zoltan fixed it himself. all it took was an email and he knew which window it was and what it needed. that's customer service. we will happily use them in the future!

    UPDATE TO ORIGINAL REVIEW This is the fastest the owner has…read moreever responded to me, unfortunately it is thru yelp to try and make himself look responsive and understanding both which are not accurate in my experience and he still has not communicated to me directly as i have been texting him with no response. That's all i was looking for and couldn't get it for months leading to this review. For all reading this review and his response, there is nothing in my review that is false or misleading, all the order of the events are 100% true with dates included, yes there was a designer on the project but that person is no longer working on the project. Builders Direct is still not giving me an update on where the product is, if its been manufactured and their communication has left a lot to be desired. Do.Not.Use.Them. **UPDATE #2** The owner has again for the second time responded promptly today, now that this matter is public on Yelp. For context on the original issue, please see the review attached to the photos, as the character limit here does not allow me to repost it in full. For the record: Zoltan and I have been in direct communication for over a month regarding this order. Response times to my messages have consistently required repeated follow-up, often spanning several days. Today, by contrast, I received two responses within hours -- coinciding with this review's visibility on Yelp. It's hard to understand why he would continue to fight this review instead of just resolving this issue at hand. As of today, I again had to initiate contact to determine the status of our order. Our prior conversation, two weeks ago, indicated a two day build time with delivery scheduled for July 6th. No update was provided proactively; I have had to request status updates at every stage of this process. Our showroom remains incomplete pending delivery of this single panel. I have requested a direct phone call with the owner to resolve this matter today several times. That request has not been accommodated. I would note that a public response on Yelp is not a substitute for direct communication with the customer or an end user where the items are being installed, particularly when that communication was requested in advance of this review being posted and has been accommodated throughout the process until they couldn't resolve the main issue. Then they are not able to communicate with me, seems convenient. I will continue to document this matter with photos as needed so other consumers can evaluate this company's communication practices for themselves. For reference, three separate customers approached us today for door and window needs; based on our experience, we directed them to other providers, including Priority Windows and Doors. All it would take is a simple phone call from Zoltan to help resolve this issue, he would rather just try and save face. I will update you consumers if anything changes but until then I stand by my assessment of do.not.use.them.

    Made Lumber Supply

    Made Lumber Supply

    4.7
    (29 reviews)

    I work for a design company, and we sourced a large walnut slab here for a client of ours to be…read moremade into a dining table. We contacted Made Lumber and thought everything was going smoothly, until our fabricator noticed after the slab was planed that it was in fact warped at one end. We investigated for a long time trying to figure out the cause- did our fabricator mess up? Did the wood have too much moisture in it? Was it planed incorrectly? After talking with our fabricator, Made Lumber, and the planer, we found out that the slab was originally warped, or had a "twist" to it, and had left Made Lumber that way. They even had a photo of it on its way to our fabricator (which was sent later), and you can clearly see the warp. Before it was planed, Made Lumber recommended us to a planer they use often who had a CNC, but our slab was too big for this machine, so instead they recommended another place that had a wide belt sander that would fit our slab. There was no mention that the slab had a twist this entire time. We took it to the place with the wide belt sander and from there it went to our fabricator, who noticed the warp. Now, Made Lumber refuses to reimburse us in any way or take any sort of responsibility for the warp, or "twist". First they blamed the wide belt sander they recommended, saying it wasn't planed correctly. Then, they said it's our fault because we didn't use the CNC (which wouldn't fit our slab) because this apparently "would have taken out the twist," although other carpenters have begged to differ on this point. If Made Lumber knew our slab had a twist (which they did), and thought that only a CNC would have gotten it out (debatable), then it would have been honorable for them to mention before we purchased it and say "hey, this slab has a twist, and the wide belt sander that we recommended won't get this twist out" but they didn't. We now are down $6000 on a slab that can't be used for our client, and it can't be re-planed because it would be too thin. Needless to say, we will not be sourcing from them or recommending them.

    Had an excellent experience with Made Lumber. When I came in to look they had a nice selection of…read moreslabs and were way more reasonably priced than a lot of other places I'd checked. In particular, they had some beautiful walnut slabs. I wanted to create a coffee table, and I found the perfect slab, a figured maple. Nate offered to finish it for me, which was perfect since I wouldn't have done it justice myself. He also talked me out of staining it, which was absolutely the right call. Honestly, looking at it now I can't believe I ever considered it. It came out so beautiful, I can't help but to keep staring at it. It's gorgeous, like a work of art. The pictures really do not do it justice. It's going to look amazing in my new living room. I could not be happier with my experience and the finished product. Highly recommend Made Lumber!

    Charter Industrial Supply - buildingsupplies - Updated July 2026

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