We've been into this jewelry store three times. We have been here for jewelry repair, watch, batteries, and jewelry cleaning. We are always greeted with kindness and honesty. This is an upscale jewelry store with quality jewelry. This is where you can go buy an engagement ring or an heirloom necklace. We have received excellent service here. It is expensive, however, this jewelry one keeps forever and hands down to their children. You get what you pay for. I highly recommend you visit. read more

J West Jewelers - Beautiful jewelry case - Jewelry Near Me - Round Rock, Texas

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Very good customer service, and everyone i dealt with had a smile and great attitude. And blessing us veterans with a discount is fantastic. Thanx for getting my dad's watch repaired sooooo fast, and please let the guy who fixed it I appreciate it tonz. read more

I have done business with J West Jewelers for many years. They are professional, friendly and do great work. They are my go to Jeweler for quality pieces and watch repairs. read more

J West Jewelers has many excellent reviews on several sites. I think they have excellent customer service. The jewelry is just beautiful. They are a family-owned business and they care about their customers. They do custom designs and will even clean your eyeglasses. They offer many services- buy gold, watch repairs, resizing rings, jewelry repair, etc. read more

J West Jewelers is absolutely the best jewelry store. It is family owned. The staff is amazing! I can always find the best prices, quality and service when I shop at J. West. I am definitely a repeat customer. read more

Great jeweler to work with! We had a wonderful experience & will definitely use them again.

I usually don't write reviews, but the cost to replace a battery was absolutely ridiculous HIGH !!!!! One watch was a cheap everyday watch and they charged $18. The other was a gold watch and they charged $36.00 !!!! just to replace the battery. Of course, this was totally MY choice to stay and have the batteries changed, as I was desperately needing my watches. So, the blame is on me. However, just so people know....if you need a battery changed GO SOMEWHERE ELSE for a simple $10. read more

I am so happy to have found J West Jewelers. The team is such a helpful and kind bunch. They did an amazing job helping me design and create my engagement ring. I can't imagine going anywhere else to have my watches batteries replaced, jewelry repaired, rings resized, etc. If you're looking for a local shop that is simply spectacular at what they do, look no further. They truly went above and beyond to get my engagement ring to be exactly what I was looking for. Thank you all!!! read more

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J West has made me several pieces of jewelry from inherited pieces. They do excellent work and have turned my family treasures into beautiful jewelry that I enjoy wearing. I also have had several repairs made too. I trust them with my most precious jewelry. The staff is always professional, helpful, and courteous. It is always a pleasure to do business with J West Jewelers! read more

This place always has friendly and knowledge workers! They're a great place to go to have appraisals done or just to snoop and find a piece of jewelry for yourself or loved one. Price points for everyone! read more

J. West jewelers remade my wedding bands and restored my antique engagement ring. All the rings were in poor condition, but they made the set look brand new. The work was so beautifully done I almost cried when I saw the finished product! Monica and the entire team at J. West were wonderful to work with. They patiently answered my questions and never pressured me or rushed me as I figured out what I wanted. I won't hesitate to recommend them to others and work with them again in the future. read more

J West Jewelers - Before - Jewelry Near Me - Round Rock, Texas

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Hands down this is the best jeweler around!! They took the time to fix my wedding ring and make it into my dream ring. And now are creating an amazing pendant! read more

J West Jewelers - Jewelry Near Me - Round Rock, Texas

A LONG overdue review! I've brought several pieces to J West over the past year or so and have been absolutely blown away every time. The most notable piece was an antique signet ring given to my husband by his grandfather. The gold had begun to wear down and I was worried that the hand engraving on the outside and inside would be lost forever- enter J West. I'd been going to engravers all over Austin looking for someone who would re-do the hand engraving, knowing that it's a very, VERY delicate and tedious process, and was referred to J West by an engraver who had recently moved away. The results are INCREDIBLE, and the engraving on the outside was redone perfectly, the face of the ring retextured, and most importantly, the message on the inside was saved. I wish I had a before picture, but it was nearly gone. My husband is thrilled with the results and his favorite family heirloom is ready for another 100+ years of wear. I've had several other pieces cared for here- pendants polished, appraisals, rings resized, and I've been happy with the results every time, but the genuine care they showed this ring in wanting to do it RIGHT is what makes me a loyal customer. I'll be headed y'all's way with a new project soon! read more

J West Jewelers - Jewelry Near Me - Round Rock, Texas

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Over the last year in a half, I have had jewelry restored, repaired, and designed by Joe. For example, he restored my wedding ring, and a very intricate and valuable bracelet from the 1970s including diamond and gem stone rings that needed reinforcing. In terms of new jewelry, he help me design a Krugerrand coin necklace that turned out beautiful. Joe and his team are professional, detail oriented, kind, and reasonably priced! One of the most important aspects of this store is that I trust them and they stand by their work. I don't live anywhere near them, but I won't go anywhere else. read more

I've known Joe since he was like 11. He's a great guy, he's fare, and he's a great Jeweler. Stop by and see him and the gang! You won't be disappointed! read more

Joe and his team are fantastic to work with! Their work is beautiful and if you are crafting a unique piece - you've gone to the right place with this jewelry store! They have done amazing work for me, my family and friends. No doubt - one of the best. read more

Joe made my engagement ring and guard and we could not be more pleased. Great work, great people! read more

J West Jewelers - Jewelry Near Me - Round Rock, Texas

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Went to J West with my daughter. I had a bunch of my Mom's jewelry that we wanted to rework into items we would love. The ladies at J West helped us to design and create some beautiful pieces. My daughter had three rings made and I had one. My daughter has special pieces that will remind her of my Mom forever. Was very impressed with everyone I worked with at J West from the design through completion. You won't be disappointed. I always stop in and they clean and check my rings to make sure the stones are not loose. read more

J West Jewelers - Photo of a ring set with diamonds from one of my Mom's rings. Wear it every day. - Jewelry Near Me - Round Rock, Texas

Super expensive for ring resizing and it took me weeks and weeks to get it back way after it was promised to me. I should have just went somewhere else because when I got my ring back it was still to small (probably sized up one size when I pod for 1.5 size up due to arthritis) but I wanted it back so bad I didn't bother to leave it there again... I won't be back read more

i had my custom engagement/wedding ring put together here on the recommendation of my parents, who have had several custom pieces of made here. almost 9 years ago, after i was convinced to see SATC2, i happened upon the engagement ring of my dreams. big gave carrie an insane 5 carat black diamond ring- a 'real' $10,000 patricia fields piece. judge me, idc. i'm not even a satc fan~ just a fan of black diamonds/edgy stuff lol. after a few years of pinning, blue nile-ing, my dream ring i realized black moissanite was A) a thing and B) *insanely* cheap, i had a custom setting made on etsy. i brought my stone and the ring/setting here. i can't recall exactly how much it cost but it seemed reasonable- i believe ~$200? considering the many accent stones i found the price to be reasonable. unfortunately i hadn't noticed that it was a bit too big something i didn't really pay attention to before having the stone set so i had to have it sized down, costing me another $150 or so. i think all in all i paid around $350 to have it set and resized. i am excessively clumsy. like, clinically. i have dropped my ring on tile and concrete roughly a million times, smacked the back of my hand/the basket (part that holds up the stone) against wood, metal, glass... god knows what else... strings have been caught and pulled on the prongs... no warping. no bending, no stones coming loose. i worked in jewelery for several years and one of the easiest ways to tell if you have a loose stone is holding it up to your ear and lightly tapping the circle part of the ring. every time i jostle (? lol) my ring i obsessively check to make sure it's okay. and every time, it is! i kinda want to give 4 stars because it was expensive, and i was not made aware of any type of warranty (so i don't know what the cost repairs would be in the future or what is or is not covered). based on my clumsiness and the sturdiness of the piece though, i have to give 5 stars. check them out but maybe shop around. read more

J West Jewelers - Jewelry Near Me - Round Rock, Texas

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J West is the only jewelers that I'll use for as long as I live in Texas. Their staff is friendly and knowledgeable, and helped me build an engagement ring for my soon-to-be wife. They work fast, have great pricing, and truly exemplify all the great values of a family business. I couldn't recommend them more! read more

J West Jewelers - She loved it! - Jewelry Near Me - Round Rock, Texas

Extremely excellent service. Quick turn-around time. Super personable and friendly staff. They went above and beyond.

I ordered a custom wedding ring and it came in looking beautiful, on time and on budget... they really care.

Joe and Kelly worked extensively with me to create a 20th anniversary piece that incorporated my original solitaire into a new ring I purchased. I had a BIG dream, one that was art deco meets Indian royalty meets unique with a fair amount of imagination, custom work and problem solving. Their patience, expertise, artistry and skill made my dream come true. It far exceeded my expectations and I couldn't be happier. I would highly recommend them. read more

Seriously couldn't be happier with the quality and service of J West Jewelers. My husband bought me a beautiful vintage opal ring for my engagement ring, and after only a day of wearing it the opal broke in half. I was devastated! My mom had used J West to recreate her wedding ring and told me to check them out! I was so happy. My jeweler quoted me a price and ordered a few opals (real and fake) for me to take a look at. Instead of ordering just one she ordered 4 so that I would have a choice! The right one immediately screamed at me, but it was a little too small to fit in my ring. She assured me it wasn't a problem and that they could redo my prongs to make it work. I was nervous at first, but once I got the ring back I fell in love! The ring is even better than when my husband bought it. I ended up having them resize the ring, tighten all the prongs, and resize another vintage ring of mine. All of their work is beautiful and they have a payment plan which made it even easier to get everything I wanted done. J West will forever be my jeweler, you should check them out! read more

J West Jewelers - Beautiful new opal they put into my vintage ring. - Jewelry Near Me - Round Rock, Texas

My wife's engagement ring was heavily damaged, and J. West Jewelers did a phenomenal job finding replacement stones that matched and performed a flawless repair. Their service and expertise is top notch, couldn't be happier! Would recommend to anyone. read more

I LOVED the engagement ring and wedding band that J West made for me! It was beautiful and exactly what I wanted. 10/10 recommend!

Exceeded our expectations! I went in with my husband not knowing exactly what we wanted, but kind of had an idea of a few pieces of jewelry we wanted them to custom make for us. They really took their time with us as we explained how we wanted the jewelry to look, they showed us pictures and helped us with ideas. In the end we left very confident in knowing that we were getting exactly what we had gone in for. While they were working on the jewelry they were sending us text messages with updates and pictures of the pieces they were making for us, they wanted to make sure we approved of the work. The final pieces were PERFECT, they made all the ideas we had in our head into beautiful pieces of jewelry. They sincerely care about their customers and want you to be happy with your purchase. read more

J. West Jewelers is the only place I go for all of my jewelry needs. They have been my go-to for several years now, and all of their work is pristine. All of the staff are super friendly and more than happy to sit down with you to make sure you receive exactly what you're asking for. When it came to designing the engagement ring for my fiancee, they worked exclusively with my timeline and my budget. All said and done, it came out beautiful and I never get tired of looking at it. My favorite thing about J West is that their main focus is to provide you beautiful work with a family feel. It's nice to be viewed as a person instead of a dollar sign or an order number. They are able to cater to your specific desires and won't stop until you're 100% satisfied. Thank you again J. West! read more

J West Jewelers - Jewelry Near Me - Round Rock, Texas

had two bulova watches engraved and they came out beautifully. great communication throughout the entire order -- 10/10 would recommend.

I bought a Groupon and thought I would check it out. I wanted a new ring. They were very patience with my indecision about what I wanted. They ordered the ring. It came in quickly and I thought I wanted it then changed my mind that day. They totally understood and helped me make my decision to repair an old ring. They repaired my old ring at a fair price and only in a few days it was ready for pick up. They are quick, friendly, knowledgeable and have fair prices. On site service! I think I found my new jeweler. They have a year warranty on the repair I got. I just got my repaired ring back last week that is the only reason I didn't give 5 stars. I am waiting to see what else I get repaired or updated. I have a store credit I can't wait to use! Check it out if you live up North. read more

I took some Yeti Tumblers to J West Jewelers to have some names and initials engraved on the side for graduation gifts. The tumblers look AMAZING! They were very helpful with font choices and sizing of the letters. They, also, can etch on glasses and wine bottles. I will be returning with future gift ideas! Great jewelry repair, also! Sharon S read more

I just dropped an old, but sentimental piece of jewelry off at J. West. I am completely confident that the improved version of my ring will be in better shape than when it was bought many, many years ago. The customer service was superb and the atmosphere of the store exudes that of a caring, small business. I don't trust many places with my ring but I am 110% confident in their services and look forward to picking up my ring and having a second visit to J. West! read more

This is late in coming. Kelli and Joe helped design/craft these rings from a family heirloom that I would never wear. The final results were amazing and incorporated mandarin garnets (wife's favorite) purchased a long time ago and diamonds that have been in the family for decades. If you have jewelry needs go talk to them - value and great service; who can ask for more. It's our 36th anniversary today and she loves the new addition. read more

J West Jewelers - Jewelry Near Me - Round Rock, Texas

Took my engagement ring there to have it resized and they made sure to have it ready with express pay for only $20 more the next day. They cleaned and tightened the prongs as well. It was reasonably priced and very fast service. Both staff members my husband and I dealt with were very well mannered and friendly. They are very trustworthy when handling your jewelry. read more

I take all my watches to J West Jewelers for batteries and for jewelry repair. For some reason, I cannot leave without purchasing one of their beautiful pieces. They have specials quite often and their quality is outstanding. They will also clean your jewelry while you wait. Love the service and the salespeople really know their stuff. read more

I first noticed J.West after shopping at Sprouts. I walked in to ask about my bent platinum wedding band. The gentleman explained platinum is a soft metal, and unbent it right then. He cleaned it too for free and told me about their refurbishing service. A week before my 7th anniversary I took my wedding rings in for refurbishing. Kelli showed me my diamond under the microscope, and suggested soldering the softer platinum engagement ring to the stronger white gold wedding band for support. A few days later my husband brought home my 'new' ring and put it on my finger. It was stunning, and fit perfectly together! Thank you J. West for making me feel like a bride again! read more

Great service! I took one of my rings and two of my wife's rings in to get resized. Mine was done perfectly but my wife was not happy with the fit. It took a couple more times to get her rings just right and the owner went way above great service to make her happy. He even added a little gold to strengthen the rings. This kind of service is hard to find these days. I highly recommend J West Jewelers in Round Rock! read more

I took my engagement ring in to get resized and was very happy with the service received! After one resizing it still needed to be a little smaller, and they were more than happy to work on it again. The staff are very friendly and I was confident having them work on jewelry that's very important to me. Will definitely go back again! read more

I absolutely love my engagement ring from J. West. We recently took it in to get it resized & they did a wonderful job in a very timely manner. We can't wait to pick out our wedding rings! read more