Honestly, I had the best customer service here! Alfredo was the banker that helped me. He was very…read morenice, friendly and professional. He made sure my experience went smoothly. The wait can be long. Especially, if you walk in without an appointment. That's what I did. I waited about an hour before it was my turn. No big deal. I didn't have an appointment and knew I'd have to wait. I was able to accomplish everything I had hoped for during my visit.

Not sure of the location... Online they are horrible, trying to sign in horrible, using app to…read moreverify horrible... I am not to graceful when talking, I swear when I'm pissed and I just got through watching my credit score drop over 40 points because of their BS!!! Then telling me not to swear, really, who hell are you MF...! I was swearing at the situation and to get talked down to and told I was being unprofessional? Not doing business with these Aholes, No excuses anymore !!!!

Customer service is so bad my mom went to take her check and the guy working there was aggressive…read morefor no reason. He asked for two ids when last time they just asked for her drivers license. He ended up blocking her check and told her to go away instead of helping her.

Worst customer service ever. We went to get information to open a new account. A representative…read morecalled Andrea was really rude. After waiting for more than 15 min in line. When another customer and I tried to get their attention because they were chatting. She started telling us that we need to wait more. She didn't let us talk at all and she was yelling at us. We decided to leave.

So damn slow. Just going in for one transaction can take you 30 mins because they always have just…read moreone teller working...and their tellers are slow.

DON'T DO BUSINESS WITH BANK OF AMERICA !! I made the…read moreunfortunate mistake of obtaining an interest free credit card with B ob A. It has been THE WORST experience I have ever had with a credit card company. It is IMPOSSIBLE to get in touch with a live person! While on hold for ONE HOUR, I just got approved with a Wells Fargo and Citi Bank interest free credit card and plan to transfer BoA balance over. I just spent over one hour HOLDING on their ridiculous phone system only to get through to a representative that ASSURED me she would stay on the line until I was transferred to the correct department, HOWEVER, she transferred me to the "eternal black hole" phone system but this time, it was in SPANISH. LOL BofA, get it together! I will NEVER EVER in one million years, ever do business with BoA again. Wow.

Never busy here any day of the week…read more I can conduct my business getting in and getting out within 3-5 minutes. No need to wait in line smooth transactions.

I was told by customer service to visit a branch because they needed to confirm my identity since…read moresomething in their system was not matching. I went, and there were two tellers and zero bankers. I was told no one could help and to drive to the next bank. So I did, only to be told at that second back I would need to wait at least one hour to get help.

I use East West Bank more than 20 years, their customer services has very well kept above the…read morestandard.

Just wanted to update. The next couple days later the manager called me to apoloize and told me…read morethey found my dollar in one of the machines... At that time I was very fustrated because my dad gave me a certain amount and I had to tell him he was wrong. And course I felt really bad.. However, I'll give them one more star because they knew they were wrong but the person who through a fit at me did not apologize herself. However my dad still gives high hopes for this bank but I moved on to Chase. Even if I look young I'm still a customer. "Don't judge it's book by it's cover" Side note: The funny thing is since this is an Asian bank I thought I would get bad customer service because their may be some misunderstanding but the person who helped me was (I believe was Hispanic-American) who spoke perfect English but lacks customer service and can't even admit she was wrong.

Always a long line in my first review still true…read more Also Not using any ATMS at this location as they tend to eat and shred your card Resulting in having to redo all auto payments all subscriptions and bills linked to old card Basically this bank went from great to ghetto Employees are polite but honestly not a safe bank to use Looking for a new location after giving this location numerous try's Banking with schools first felt like an honor at first Extremely disappointing In 4 years of using this bank I have only had one great day at this location

It's not my credit union, and there's a location closer to where my parents live--I have no idea…read morewhether SchoolsFirst Federal Credit Union has any Bay Area locations--but it's fun to come here when I'm nearby to luxuriate in the fact that I can use its ATMs for free and get my cash money in fives, twenties, and hundreds. No singles, no tens, no fifties; just fives, twenties, and hundreds. The other location I've seen is also in a mall. This one is in the middle of a mall parking lot, but it doesn't share its building with any other business. It also has four outdoor ATMs, more than I've seen in a very long time. (There might be some inside as well, but I haven't been inside.) Fee-free money in denominations other than twenties is great. I wish more Bay Area credit-union ATMs did this.

I don't get to come often into this location, but every time I do, the branch is extremely clean…read moreand they always have someone upfront that is able to help. I will say that they probably should get more tellers as there is always one or two max and the location can get pretty Busy at times. However, aside from that that location is amazing. It's very convenient and they even have a safety deposit box should you ever need that service

Terrible customer service! Very disappointed! They keep you for a long time. Never recommend this…read morebranch.

This lobby closes at 4 pm. We arrived at 3:59 and the doors were already locked. We wanted to open…read morean account to pay our new credit card. Already haven't been much of a fan of Bank of America so far, and now I'm really not.

It's Friday 12:43 in the afternoon and there's only one teller!! This is ridiculous 30m wait to get…read moreto a teller!!

Kelly Ann Cote (branch manager) doesn't know how to run a business. I am not a Wells Fargo member…read morebut I had a Wells Fargo check. I went to cash out it to the nearest Wells Fargo from home and she was being rude saying I couldn't cash my check because the check is under my business account and I am not a member there. Mind you I was there last week and they had no problem cashing it there for a larger amount. I ended up going to a different Wells Fargo and they cashed it out again no problem. It looks like she had eyes on me since the beginning I walked in because I was Hispanic. Someone needs to have a talk with her this is not okay.

I love Wells Fargo bank. It's been my bank for many many years. I wish they would come up with a…read morewindow with the people that know exactly what they're doing. I always get caught up with the people that need statements. Don't know what or what they're doing. they should have a minimum of five minutes and then make that person stand in line again I know that'll never happen but it's just a thought. They should have an Express Lane for people that just need cash or cash a check. I don't need to stand in line with people that need statements from three years ago. Also, I wish she didn't have to make an appointment to see a banker that is ridiculous. Also, I wish that the people that were walking around asking if they could help you or just go behind the counter and help me instead of just asking me if they could help me on the other side of the counter also the banking should know their hours that they are busy nothing worse than standing in line on a Friday with 35 people in line and only two tellers. If you have to make an appointment to see a teller maybe they shouldn't make appointments during rush hours or times of the day when they're busy all hands on deck during busy hours

Nice people to deal with. Knowledgeable and efficient. However very few employees -- only two…read morevisible the other day. All the desks were empty, none of the financial people were there. No personal items noted. I asked if they were closing that branch. The employee said no, not that they were aware of.

Not lie to me that my workers comp check would clear and they only tried to verify it for one day…read moreand the insurance is only open Monday-Friday. Caused my account to be involuntarily closed and they refuse to give me my money and want me to wait while they cleared the funds with insurance and are using the funds to cover " fees" stop playing with my money !!!