Went in for some withdrawals, Ị was led to a window right away and Samatha really went out of her way for my request. It is much appreciated and couldn't recommend enough. read more

They don't answer the phone and have terrible customer service inside the branch. Just find another branch.

This was the nearest location to my work. I came in to get some quarters. Although a little busy, I was promptly greeted and directed over to the next available teller. I was in and out with ease! My only gripe is the parking as it shares it with other nearby restaurants as well as the mall, so it can be a bit tricky and congested. read more

All of the employees should be able to do EVERYTHING!!! I am here waiting for someone who can add someone as a beneficiary to my account. There are several employees just sitting there saying they cannot do that particular service. This is outrageous!! Why bother coming to the bank if they can't do what customers need. read more

ACTUAL CONVERSATION WITH TELLER & MANAGER: CHASE: We cannot replace her lost card because the account says M.C. And her ID says M.M.! ME: We got married recently. We have a joint account as you can see because you opened it with my card. We used our marriage certificate to get my last name out on the account. We haven't changed the Drivers License yet, but, it's the same person, same first name & middle name, same joint account we are the SAME customers, we just need to replace a lost card. CHASE: - - ‍ twilight zone stares from both. "But the last name is different!" ME: I just explained that to you. CHASE: Let me get another manager. CHASE MANAGER: ‍...The last name is different on her ID even tho it's the same account, same first & middle name, you answered all the questions correctly, BUT, the last name is different. We are not allowed to think ! ME: So, do people really trust YOU with their money??? ? CHASE MANAGER: I'm sorry sir. This is too confusing. The LAST name on her ID is different from the LAST name on the account so we are not trained to figure out marriage certificate stuff. Have a nice day and thank you for being a CHASE customer for 15 years. ME: ‍..., "Lets go baby...,(twilight zone music playing in my head....) I guess we have to go to the DMV and wait 6 weeks to get you a new card.... read more

Chase Bank - CHASE employees trying to figure out how marriage changes names. - Banks & Credit Unions Near Me - Carson, California

Had to make a stop to grab some cash for reasons I don't feel like explaining. As I enter the branch, I'm greeted by Ashley, who I later found is the branch manager. Ashley was genuinely pleasant, warm, and welcoming. I had a question about a personal matter, and she answered with knowledgeable feedback. She even offered helpful tips and tricks to make the process easier when I was ready to deal with the matter. As I was finishing up with Ashley, she directed me to the teller line. That's when I was greeted by Marrisa, I was in my work holiday scrubs, and she noticed my dinosaur holidays socks. We laughed and giggled bcuz we had so many things in common. We eventually got around why I was there (lol). Marrisa also helped me with some tips and tricks to utilize my digital wallet from my phone. I was unaware of some of the features my phone had. I thanked her and was able to go straight to the atm and take care of what I came for. Saving time because the bank is crowded on Fridays! I wanted to take the time and highlight Ashley, the branch manager, and Marrisa, the associate teller. They both were genuinely friendly, inviting, and helpful. Guests relations are a hit or miss at this point. But this branch has definitely set the bar high for customer satisfaction! Everyone is always friendly and laid back. Stay with it because the reflection is bright! read more

Karina and a few others have been a great help straightening out my father's account issues. They have gone above and beyond to accommodate us and our schedules. read more

They need to change their time on yelp, Sundays they close at 2 PM not 4pm. But I have to admit the customer service here is nice. The workers are really sweet. read more

My 1st interaction wasn't good. It was a tad below average. 2nd Interaction brought it up from 2 to 3.5 Stars (Rounded up to 4). 1st Interaction Could've been better service. The teller and manager were huddled together whispering, double/triple checking the check making me feel as though I was doing something wrong. Did I hand them some note asking for money? Did they see my face on the wanted list? Made me nervous for no reason. 2nd interaction Reference the Chase Bank Brea Office Review I called this branch and got Nicole. She helped me to understand why Chase would not cash the check I had. All the Brea Branch, including Manager and Assistant Manager said was "No." without explanation. Nicole explained it fully to me. She made sure I understood their policy and why that particular check couldn't be cashed. read more

The customer service here is top notch!!! I have been to a lot of chase banks and I will drive out of my way to visit this branch! I needed Foreign currency last minute and was trying to call around to different chase branches in my area not once did I get an agent to answer the phone they just went to vm!. Finally I drove to the closest bank in Fullerton on Harbor to be greeted by a rude teller that gave me the phone number to this branch. When I called the agent on the phone was so sweet and let me know they had foreign currency and the hours on Saturdays. I drove to the bank and was greeted by Flower C and she was so helpful helping me with my foreign currency. Even the security guard at the door was nice. Terrific place to bank! read more

I've been waiting about 45 minutes so far. I still haven't been seen. Someone who just joined our wait went before me. The banker supposedly "misread" from the list of names. How can one be so blind and skip two names on a list? Sounds iffy. I wouldn't trust a banker that makes such careless mistakes handling my money. Also, why wasn't the situation rectify immediately? Booooooo! Probably going to detour to any nearby Chase than this one. I don't have an hour to sit around waiting each time I want to do a simple transaction. The banker who made the mistake ended up servicing me. He apologized for both the mistake and wait. He said the branch typically gets that many clients and there typically is a wait. My suggestion, have at least 3 bankers available during those busy hours. Sitting there, I wasn't the only one who felt the urge to leave, I saw at least two other people leave because of the wait. Star for greeter, star for apology, star for getting the wire done P.s. My wire couldn't be completed the day of because of the time they finally saw me. If that was an urgent wire I'd be so pissed. read more

Most efficient and professional branch. Went to Wilmington branch on PCH and was treated so poorly I left and drove to Avalon branch. Ashlee, the Branch Manager is so professional and friendly, as is Jazzmin. Thank you, ladies for making my transactions go so smoothly! read more

This is probably one of the worse Chase banks there is! Everything about this location is not good. From the ATM's not working, long lines and the panhandlers outside lurking asking for money. I would try to avoid this place if possible! read more

Machines do not replace people. If you have a question, don't waste your time calling. I called many times over three days because this is the only branch in the area that carries foreign currency, so of course I wanted to make sure they had the kind I need. No answer, ever. When I finally had the time to come in person it's obvious why I never got an answer-- there's nearly a dozen ATMs in the building and basically 1.5 tellers behind the counter. I spent way too much time traveling to this location and waiting in their ridiculous line to find out they didn't have what I need. If only they had a device where you can talk to a human being and find out information beforehand.... read more

Long a$$ waiting lines when I come - all the times! I just don't line to wait 20 minutes before I can deposit my money!!!! read more

This might be located in a mall but it doesn't make it a safe chase location. There is always someone in the parking lot harassing for money. Annoying location because all I wanna do is deposit money but I can't with all these vultures. I've been asked for money for drugs here, beer, a sweater, the bus, some gas, some food, funeral donations, and I highly doubt any one of those requests aside from alcohol and drugs were genuine. The other week at around 9 pm I went into the indoor atms where a chase card is needed to enter. I was trying to avoid a drunk man bugging me for money, but instead he easily unlocked the door and continued his requests for money. Today I denied a 20-23 year olds request for sweater money because he was cold, he then turns around to a person next to me with a completely different story. Gets denied a second time and has a tantrum and starts leaning on my car. I had to stare him down because I saw the boy fiddle in his pocket for his keys getting ready to key my car. This motherf**** was able bodied, get a job. The only reason I bestowed hope in this location so many times to experience this is because it's the closest one to me. Otherwise I wouldn't even think about coming here. read more

Decent Chase location, which was one of the transformed WaMu locations. Staff is generally friendly, and they keep the lobby area pretty clean. There are three ATMs in the secured front area, and one outside. Parking has become more of a pain, however, since the Carson Mall keeps adding more and more stores and restaurants to draw people in. Now there's even a movie theater??? Good God!!!!! Definitely annoying if you want to drop in and out really fast. Around lunch time? Forget it! Probably easier to just come back later. As for the lines at the tellers inside, I usually just go to the business account line which is kind of a priority line. From what I have seen though, even the regular lines move pretty quickly, so that is a plus. I haven't encountered a grumpy teller in quite a long time here, so that is also a plus as well! After hours you can feel a *little* safer if you use the ATMs inside, but it's still not the safest place around. The only plus in this regard is that the Carson Sheriff station is two blocks away, and there are patrol cars buzzing up and down Avalon constantly. Of course as the adage goes, where is a cop when you really need one?? read more

did you ever have such high hopes for something and it disappointed you ? like that fish tank you wanted so bad as a kid and it ended up being a pain in the ass to clean and all the fish died. That's how I kinda feel about this WaMu. First off, this hood has no WaMu's around. PERIOD. So, when this one opened a while back, I was like "awesome". THE HONEYMOON IS OVER! To echo Tony, this place is ghettofab now. I went there today and it was zoo. Granted it's the day before the 4th of July and every bank is going to be busy, but dayum! There was a line 10 people deep. Not to see tellers, but to get into that double security door booth! There were so many people inside that they locked the double security doors to control inside capacity! People were knocking on the security doors trying to get inside. I opted for the five people deep ATM line instead. Ack! read more

Somehow, this WaMu is worse than the one in El Sereno. In fact, this is the worst WaMu I've ever been to after banking with them for a decade across THREE STATES. Location: outskirts of a mall. Parking: due to above, horrendous. Ease of Access: 1-in/1-out double security doors. probably been robbed? makes me feel like a cow heading for slaughter. ATMs: 2, often broken (today, neither would accept deposits) Lines: INSANELY long for tellers. fuggedaboutit if before/after payday(s). ATM line sometimes out the door. Ghetto-ness: fabulous! lots of grillz, lots of hoopties, lots of Apple Bottom / Juicy / Baby Phat wear. Tellers who take no shit. Tellers who don't give a shit. As a stock holder, I'm friggin appalled, and my checks' still undeposited. As a consumer, I'm just pissed. read more

If I could give them negative stars I would. Signed in on the list (mind you no one was waiting before me). 15 minutes in and not one person has said ANYTHING when a lady passed by TWICE and looked at the waiting list .. worse customer service , at least say something ! Finally , a different lady comes just to tell me that the banker is out for lunch and won't be back for another "15 minute- ISH" because that person is out for lunch. You guys only have ONE banker to open an account ? Really ..?? Left and taking my business to a better chase branch. read more

I recently had to start going to the bank to make a deposit every month. I happened to go here around lunch time and the line was a 25 minute wait. I thought to myself, "Don't come here at lunch time. You should know better than that." So, the next few times I came here I tried at different times of the day and was still welcomed by a long wait. There are only 3-4 tellers working at a time. The line can be all the way down to Ikea but still only 3-4 tellers. There are people walking around the back, people sitting in cubicles by themselves but nobody gets to a window to make a deposit. Chase recently introduced "deposit friendly" ATMs. This was probably so they wouldn't have to hire more people, but the ATM holds most of my money till the next day. My choice is either to wait in a painfully slow line while I watch most of the employees sit around or only get a fraction of my money. I also have to make deposits for work a few times a week at the Wells Fargo off of Torrance Ave and the service compared to Chase is night and day. Just about every window has a teller and I get in an out in no time. I'd switch banks if I wasn't so lazy. read more

I really used to detest going to this location. It was set up so badly inside that it was just plain conducive to driving customers nuts. They have recently remodeled, and the place seems to have opened up, not only cosmetically, but the emotions are different inside the bank as well. Maybe it's a feng-shui thing. Whatever the deal, I was pleasantly surprised at the complete change in atmosphere when I walked in. I was in and out MUCH faster too. So that was another positive change. Way to go people, someone got something right here finally!! read more

Horrible parking in the middle of the mall lot... same side as multiple eating establishments AND Chuck E Cheese's. Grrrr! No bueno!! Need to go inside? Don't do it. The lines are long, the wait is longer. Need to sit down with an agent? The wait is waaaay too long!! The waiting area is tiny and many people stand around waiting. The tellera seem to be extremely slow and there's never enough of them at once. I dislike not having a drive-thru option...at ANY bank! read more

As a business customer, we are usually treated with a bit more respect.....NOT AT THIS BRANCH! After waiting 15 minutes, with only 2 clerks to help, and a person, who I assume was a manager ( she kept coming from the side to answer questions) who just looked at the line, then went back to her hiding place. I left, went to my usual branch, which is in Lakewood on Woodruff. They know the right way to treat customers! read more

Awful again waisted another lunch only 2 customer service reps and a line out the door. And no one to help read more

I'm going to reiterate what everyone else has been saying! I didn't stop here because of the panhandlers outside the bank that is not safe ! Someone needs to get them removed. You don't see that outside banks anywhere else . It's something you should seriously take into consideration. Ya I drove right by this location and said hell nah . Byeeeee don't care how desperate you are don't stop here! read more

WORST BANK IN THE WORLD!!!! They are understaffed, they make you wait for over 40 minutes. read more

Worst location of chase bank ever!! I've been sitting here waiting to be called the lady said it would be about 5-10min it's been about 30 fucking minutes! They call my name then tell me to hold on to take care of a different customer for a "second." Never going to this ever again! Bad service! Worst employees ever! I had to curse because the service here is incredibly horrible! Quicker to use the ATM. read more

Great experience with my recent visit even though it was a Monday morning too my surprise I was able too get in/out fairly quicky. My teller Lonnie helped me with what I needed and was very pleasant and professional. read more

I don't have an account here, but know someone who does. Last week, they're account had been frauded and a good sum of money was taken. Chase didn't hesitate to help out and look into the problem. Not too long on the phone with customer service, Chase filed a fraud alert and credited the account back. Personally, I bank with someone else and my bank, as well as Chase, are no fuss and help their customers out immediately. Thank you for making your customers feel at ease! It's not that easy for everyone to keep track of their banking finances. So it's a comfort to know you go that extra mile to help out! Just wish parking wasn't such a bummer!! read more

The security guard at this bank is super rude. This is the second time I walked in and she was very off putting. The first time I just wanted to use the ATM. She yelled at me and told me I had to stand outside in the line. She never asked what did I need help with. When I told her I wanted to use the ATM inside she said Oh. Never apologized. I see why the ATM line outside was long. Avoiding rude guards yelling at you. Today I walked in and she started yelling at me again about my mask. I had a mask on but she said I needed to change the type of mask and that her NEW boss would make me put on a different mask. I explained I never had an issued with my mask before. It completely covered my face and no air could get in or out. She went to the bank manager to tell on me. The bank manager didn't care. He waived her off. You cannot greet people at a bank in this manner. Why? It's like you hate people. Get a job where you do not have to interact with people. read more

So stopped by chase 25 minutes before closing , as I'm about to signed in the log sheet it has in all caps " CLOSED FOR NEW ACCOUNTS" not sure I asked a staff member and sure , they were not taking any more customers for new accounts. Are all Chase Branches the same?? read more

Branch carries foreign currency. Was able to get British pounds and Euros hours before my trip!

A receptionist was right at the door, the coffee area was on the left hand side & those kiosk machines were straight forward. Definitely a convenience to have those there for when there's a line going with the actual teller person. Yes you can't really have a conversation with a machine, but then again, sometimes you just have to go quick and fast lol (I think the fact that I just had coffee with coconut oil before leaving home, I was more uppity & energetic than usual!) read more

Wanted to open a savings account, was served by Natalia. Warm, attentive and incredibly helpful! Really good customer service!

Horrible service here... seriously long wait and disorganized. Wait for 15mins in line.. and only 2 tellers open..

I am currently waiting to speak with someone about opening an account. I chose this bank because it's closest to my home. I've been waiting over an hour to speak with someone. One of personal bankers came to me and said he hasn't taken a break so he needs go to lunch and someone would help us. The girl that he said would help us, came up to me when she was finished with the client she was helping and said she had an appointment and I would have to wait until she finishes that appointment. I could understand that, but when we filled out the paper when we first came to the bank, she did not put down that she had an appointment. I requested to speak with the Branch Manager and she said she isn't available, so I am still here waiting. There are only 2 people here to help customers, not sure why the Branch Manager doesn't staff additional people. If you don't have a problem with very long wait times (I've been waiting an hour and 12 mins to be exact) and sub-par customer service then this is the bank for you. read more

service is very slow, find another branch, worst customer service, very bad experience

Usually this bank has great hospitality but COVID-19 changes everything. There are no signs or notices that masks are required to enter the lobby. They just stare you down then abruptly tell you you can't come in while you're walking. It's pretty embarrassing yelling across a bank lobby asking for help with an ATM just to be spoken back to from a distance to leave. I get current events but the timbre of communication with customers needs more consideration. read more

Typical Chase Bank. This location seems to be busy so I would recommend avoiding it during peak times and paydays.