ATM is only available 8 AM - 5 PM Monday through Friday, closed on the weekends. Not convenient at all.

I live by three Chase Bank branches within 1.5 miles of proximity. One branch up north is the darkest branch I've ever been to hence a one-star review. That location reminds me of a Venus fly trap just waiting to lure people into using the ATM in the evening and getting robbed in darkness. Another site is the farthest from home. However, they have working ATMs in the evening, with minimal street parking where I need to park in the red and quickly do my transactions before the police notice an illegally parked car. The third Chase Bank branch is for this review and the closest from my home. They have three ATMs. Depending on their closing hours, a security guard stands in the lobby. After 8 pm, the branch becomes an issue. The Chase card entry stops working and prevents anyone from entering the lobby. In this situation, I am not at an advantage to visit other Chase branches. Such moments like this infuriates me, and why I have an account with them for this inconvenience. read more

Trixie is an expert at customer service, her knowledge has helped me out tremendously! She told me we can do money orders here! Only if I have direct deposit it's free, no extra tax!! Thank u Trixie for helping me save a trip. Now I can do all things in one stop!ur awesome!! read more

Stopped by really quick to withdraw money. Ruben at this branch was so helpful and friendly. Really appreciated the kind interaction after a really long day. Thank you read more

Was extremely nervous about opening up my first bank account, I had Caroline's help and she was so informative and very kind! I instantly felt welcomed. read more

Bank is good but security guard was clipping his finger nails at the front door. Not only unprofessional and gross but unsafe for customers.

Victor was super patient and helpful when I came in today! I ordered my first credit card and I had questions about why it didnt arrive and general use practices. He reordered the card for me and helped me feel comfortable using my card and paying for the balance. Very happy I stopped in! read more

I stopped in to pick up some checks and there was only one teller so I had to wait a bit before she could help me, but once I got to the counter she was extremely kind and waived the fee because I had to wait. read more

My god is this bank garbage. The Branch "manager" was ridiculous. Everyone do yourself a favor and head over to the branch on Ocean where they know how to treat their clients. I would like to say I'm a high earning client as I have a law office and at the end of each month I come in with a check from the credit card processor from my law office. I never have issues with getting my deposit amount cleared immediately (easily in the 5 figures), but today I went to deposit a check and there was a hold put on it. Now I know there may have been an issue based on covid and my abnormally low bank balance, so I asked to verify there would not be a hold when I made a deposit. Of course they put a hold for 4 days!!! I don't blame the girl working as the computer decides, so I ask to speak to a bank manager. The manager comes and I ask her to check my account history and to call and verify funds if need be. The manager lies to me and states they don't verify funds (total lie as I know other managers who have done this and even regular personal bankers or whatever they are called at the ocean branch have done this). I tell her I know she has the authority to clear the funds and if she could clear them for me to which I'm told she can give me back my check and I can go to another branch and see if they will clear it for me. She was a total clown, we are in the middle of covid, the last thing I want to do is run around to different branches, but she's right I shouldn't have come to such a garbage branch in the first place. Next time I will be going to the ocean branch where they know how to take care of their clients. As a side note, I called the business banking line, complained about their manager and had my funds cleared after nearly 30 minutes on hold. So morale of the story avoid this branch and go Somewhere where they will appreciate your business. After writing my review it looks like others (Jason Z) have had my same experience. read more

Had a phone appointment scheduled with Monique Martinez. She never called. I called the branch and she acted as if she was penciling me in (during my scheduled appointment time lol). Then I asked if I could come in (still 30 min remaining of my scheduled Appt) since I live less than five minutes away. She said she was booked until the next week. I called the branch on Ocean and they got me in within an hour. Don't go to this branch! read more

If Chase is a corporate body, then this branch is its armpit. Its supposed branch service representative Edwin is its bacterial hyperhidrosic sweat gland, so to speak. When last in that branch, the lone teller was doing all the customer work, and cheerful about it. No one else to be seen except for this "officer" who went out of his was to be rude, hostile and arrogant. Today, I saw a review that led me to read all the others for this branch. Given the overwhelming horror stories, I no longer take the incident personally. What is shocking is that this behavior has not been investigated by corporate. This branch seems to service a "poorer" working class community, is that why service is allowed to be so poor? read more

You guys suck! your Branch Manger at (257 Pine Ave Long Beach, CA 90802) straight up lied to my face stating that my check had a hold. I proceeded to call payroll and they stated it was clear. After 10 mins of giving me the run around I had enough and left.... got into my car and called chase business and let them know the issue, we went ahead and had a 3 way call with payroll and chase and got clarification that the check was clear... How can you run a banking institution when you have shitty branch managers running it.... read more

ALEX HERNANDEZ .... He is seriously the worst at his job!!! Chase has been very disappointing lately. They cancelled my card because of security reasons (which I understand); however they never notified me. I went out for lunch and my card got declined, it was so embarrassing. I should have received a phone call, email, or text informing me that the card had been compromised. That way I would have known to get a new card at a branch. So today after my card was declined during lunch I walked into this branch location and Alex Hernandez attended me. I explained the situation to Alex. Instead of helping me he was defensive, rude, and careless. He started arguing back with me. He disregarded my embarrassment feelings and said they were irrelevant. "That in today's society if your card gets declined that doesn't mean you don't have funds in your account." He was not understanding that it's more then embarrassment, its my lively hood. I don't carry cash because I count on my cards. Since I wasn't making a breakthrough my wife stepped in and explained the inconvenience of the situation. My card was declined. It's inconvenient to have to get up, find an ATM somewhere in the city, and withdraw money to return to the restaurant and pay the bill. And that is assuming the restaurant would even trust us to leave the premises without paying to get money so that we can pay. It's a complicated situation Alex Hernandez could not understand. The bottom line is that all of this could have been avoided if the bank would have communicated with me. I should have received a notice that my card was going to be cancelled. I expected Alex Hernandez to be apologetic and fix the situation by issuing me a new card. He could have explained to me why I did not receive a notice etc. Instead he talked down on my wife and I. He treated us like we were young stupid kids that did not understand. He then asked us if we even have another account with another branch (that is irrelevant). I was so upset with the costumer service provided. I cancelled my account. Alex was more then willing to close my account so that he did not have to deal with me. He closed my account without informing me of the process, how I could get bank statements etc. When I asked for my bank statements he wanted to charge me $6 for them. I asked if he could waive the price given the situation. (It's not about the $6, it's the principle) Alex responded with an attitude that he could not. I had to reopen my account so that I can print my bank statements at home. After I finish printing my statements I will be closing my account. Chase needs better costumer service. read more

Chase Bank - Alex Hernandez has the worst costumer service skills!!! - Banks & Credit Unions Near Me - Long Beach, California

Horrible experience! The atm machines never have cash for you to withdraw smaller amounts to break $100. It's a bank! Customer service needs improvement. I will be closing my account soon! They have information that I never provided them with very shady! read more

I have never done a review before, but its frustrating how lazy people are at this location they are no help useless

I filed a formal complaint against chase bank for not cashing my check. They responded to me and told me that they will not cash and a check. They reserve the right to either cash or not cash a non-customers check. I think that's sucks. I certainly will never use Chase! read more

Waiting for 40 minutes for a manager, is not acceptable . When I used to deal with chase in LA , it was easy but for some reason, Long Beach can't catch up on customer service. After 13 years with chase, I'm thinking about closing my account for the 1st time. read more

Very bad service only one teller working and 10 people on line and the girls working on this branch they very rude this branch need fire all employees and get new people have better customer service read more

Customer service was pretty terrible. The girl behind the glass was rude while I asked to withdraw my money. Btw I walked in and there was no employee in sight. I was literally the only standing there for three minutes looking for someone or a bell to ring. I knew I should have gone to the one at the Traffic Circle. Those guys have someone by the door to greet you and personal bankers ready to service their clients. read more

I had my wallet and Bank card stolen recently.This bank could not have been more unhelpful. In fact I had to go to the Ocean Street branch to replace my card and get my money. Sheila the bank manager was so incredibly rude I made it a point to call in and Report her. I would advise all to avoid this bank at all costs read more

nice new branch ATMs in lobby. right on the corner acrost from F&M bank read more

Chase Bank - Banks & Credit Unions Near Me - Long Beach, California

Stopped by this Chase banking center on a Saturday morning with my boyfriend to open an account and while there were barely any Chase employees (in general) available, we were assisted by Raymar who was assisting the teller like but seen us waiting for a bit at the lobby. I have to say that Raymar was an absolute pleasure. He was friendly, knowledgeable and professional. Answered all our questions and made us feel welcomed in our new community. Thanks Raymar! read more

This is WHY I would never have any account with chase. They are greedy! I went to one of their branches in Long Beach to cash a check from a business that banks with a chase. Chase had the nerves to charge $8 to cash a check from their bank! The excuse was, well chase feels that if you go to a checking cashing place, you would be charged a fee, so chase charges a fee. I said, but it's from your bank. She said, I know but that's their policy. Of course I didn't like it but I was there and I didn't want to deposit the check in my bank. Their policies for charging to cash one of their customer' checks is absolutely ridiculously and is another example of a greedy corporation! Chase has more than enough money to give every customer and non-customer money for life! I've cashed checks that were given to me, inside the person' bank who issued the check and I have NEVER been charged a check cashing fee UNTIL chase! If they go bankrupt, my smile could not be any brighter. read more

Talk about bad customer service, Beth Gloria. Torres is the worst teller I've come across. She gave me a hard time and tried to make me sit, after I said I'd rather stand. Like, really? Who does that? Beth G. Torres does....that's who. Everyone else here is peachy keen read more

30 dollar charge to stop a month to month recurring payment and on top of that no banker approached me until 10 mins later not busy at all

Horrible service and disorganized. Took 20 min of waiting to finally get a banker to wire money.

There is a female bank teller that is extremely uncooperative whenever I came in to do business. They kept hassling me about a business bank account because they want to charge me more fees. As a bank customer, I shouldn't have to get certain bank account in order for me to get teller's help. I should be able to do whatever I needed with my bank without the bank's employees telling me that I will not get help if I don't have certain type of account. Such treatment to a bank account holder is unacceptable! read more

New branch and so convenient since it's across my pad. Very courteous staff. They have secured ATM machines so it's fairly safe to go at any time. They have this machine by the tellers where you can withdraw cash in different denominators. I just thought that was cool. lol read more

In a great location downtown. Stays open a little later on Saturdays compared to other banks. Never busy, never a line for the ATM

If I could give this bank 0 stars, I would. They clearly do not care about opening new accounts. My husband has gone in on 3 different occasions, without even being able to sit down with a personal banker. I opened my account at a different chase a few years ago, and it was a quick and easy experience for me so I know it is the branch that is the problem. First, the bank was closing within the hour and we were told this would not be enough time to set up his new account. It was a Saturday, so it seemed like the banker just wanted to go home already. The next time, he was first asked if he had 2 forms of ID with him. I only needed my license on hand (and to tell the banker my social security number and other info) when I set up my account, so of course we didn't know he had to have a second form on him. I don't know if this is new protocol to Chase but I know most banks don't ask this. Lastly, he went in a THIRD time today with 2 forms of ID, long before closing time. A teller told him that there was a banker available to help him. The banker abruptly retorted to her that he had an appointment coming in "soon" and then turned to my husband to tell him he could make an appointment for an hour later. Again to compare, I walked in when I set up my appointment and probably waited 5-10 minutes because the bankers were actually sitting with clients already, not "waiting" for an appointment to arrive. We won't be going back to this bank for another failed attempt and I will be transferring to a new bank as well with my husband. Thanks for nothing. read more

Hands down worst banking service I've come across. Went in multiple times to open up an account and got shot down for different reasons every time. No worries, I'll take my families services to the competitors.. read more

Definitely not convenient to come to this branch on a Thursday. They only had one teller, and two bankers. Had to wait forever, about 20 minutes to see a banker. I usually see go to the Bellflower and Flower branch but I decided to try this one since I was in the area. The cashier and banker were nice and did a good job in getting me a new card, just wasn't satisfied with the speed of service. read more

I have had the complete opposite experience as the other recent reviewers here. The lead teller Beth and manger Alex are incredibly professional, fast and friendly. They know me by name, which gives it the feel of a small town bank. Also it's usually never busy as opposed to the Chase on 10th and LBB which is always crowded. Please stop giving places one star because you had one minor inconvenience, one time. read more

Chase in general is a really crappy bank. They are a big corporate that likes to steal everyones money. Today I went to get a sandwich and some chips and my total was only $12 and I was told that my card declined...which did not make sense. I called in to see what was going on and they told me that they were canceling my card and my account due to too many claims from myself. Recently in the last 3 months I have made 5 claims with chase all against the ATM machine at this particular branch on pine street in Long Beach. I work during the day on the same street and by the time I'm off work the branch itself is closed so my only option is to deposit in the ATM machines they have. On five different occasions the Chase ATM machine counted my money deposited it but it was always less than the amount I added in cash. Every time I called into the claims department to get my money back. I tried every single ATM at this branch, all three and each one gave me problems at separate times. Each time chase refunded the money to my account after they verified that I was giving them correct information...then today when I go in to complain that my account is being closed due to bank errors they said they had the right to do so...so basically because I caught them up on the mistakes they made regarding cash deposits they did not want me as a customer anymore. I wonder how many people don't count their cash before they deposit it and loose money because of it. How unprofessional can chase be as a bank that is all over the US they must make quit a bit of money from scamming people. They did it with me 5 times with over $200 cash total. EVERYONE MAKE SURE YOU COUNT YOUR MONEY before depositing it into the chase ATM because if you don't they won't either. They must generate so much revenue by not counting the money correctly in their ATM...I decided to move to Wells Fargo. Hopefully they are a better branch. read more

Horrible customer service. Worst banking experience ever. They are not efficient at all. Very disappointed.

Very slow with only one teller who wasn't particularly bright. All I needed was a simple withdrawal and she took it out of the wrong account. Then while doing the transaction she says "you know you could have done this at the machine." Yes I knew that but I needed fifty dollar bills which the machine doesn't dispense. I asked her to put the cash in an envelope with the receipt. She handed me an envelope separately then the receipt separately then the cash separately. Wtf. Terrible customer service. And yes next time I will use the machine instead of that dimwit who will probably be replaced by the machine anyway due to her bad service. read more