Customer service is amazing. When you walk in they make you feel welcomed. If you are in the line for a teller, they come to see what service you are there for. If you are sitting waiting for finance, they come check on you. And this is in between serving the customer they are dealing with at the time. Excellent service. I have never experienced a bank like this one. I have been to many bank establishments, but none unlike this Wells Fargo. Two thumbs up!! read more

You're better off going with chase banking Called customer service and it hangs up what's the point of having a bank that won't answer when you need them read more

My name is Eugene correa I walked in to deposit 4,400 on 6-7-2024 I had a previous injury (almost surgery) done on my leg shin area when the teller there, simply forgot to give me back by ID card. As I left and came back 10 minutes after closed hours since I realized I didn't have my ID I was let inside by the teller as I signaled with my hands my missing ID license she kept by accident. As she made the request to let me in I had another teller try to trip me, she kicked/put her foot infront of my ankles so I fall or get hurt. There is no other reason what that was to be ever done in costumer service specially when your not security guard. This by far is the worse experience I had and disrespect keep in mind I had just finished with a big event and world title win in Long Beach. I made the complaint and nothing was done by Amy part of the executive team, to redress or fix anything. I walked in recently because I had to do a money order and this employee was still there, she didn't even bother to say sorry about last time. (I had to be the one that brought up the situation) very uncomfortable hostile environment that if feels like these people don't deserve clients I was there and have been with Wellsfargo over 14 years now. Leticia Avalos did nothing help or follow back up with me like she said, it's sad people don't keep their word or do anything to make up for their wrong beings. I will take this further I got doctors X-rays of my damage shin unfortunately these people don't know the damage or what costumers deal with on the daily. IF you don't KICK A STRANGERS DOG, don't do that to PEOPLE specially CLIENTS. So malicious and disrespectful. Shame on them. -Eugene correa www.champions-sol.com read more

Awful awful customer service. We only went into add my name to the account. Nobody could help but we could make an appt for another time. What kind of garbage is that?!! You can't walk in and get help on your acct? We will be closing our acct FOR SURE! Go elsewhere!! There is a reason their reviews are so bad!!! read more

Wells Fargo located in the corner of Willow and Long Beach Blvd. next to Carl's Jr. parking pretty safe there's a security guard inside locations nice and cool only problem I had the teller was only one they should have more tellers I went there Friday took care of some business the line slowly moved along it was more people at this bank sitting at the desk instead of having more tellers maybe it was the time that I went but I couldn't really believe that they could've been more better service than that other Nat Wells Fargo on Willow in the city of Long Beach is a good place to go do your banking ATMs are outside well lit and clean check them out read more

Wells Fargo Bank - Need more tellers - Banks & Credit Unions Near Me - Long Beach, California

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Came in because there was no other choice. This branch definitely the bottom of the totem pole. They have this Resortes looking man at the door. One teller window open for about 45 min. Bankers leaving early instead of assisting the line. Very irritated at this branch have enough tellers on the weekend when it's busiest as people have only Saturday to do their financial or any errands for that matter... Get it together Wells Fargo Willow branch in Long Beach... administer your hours for employees better..... Venting yes! read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Long Beach, California

Unfortunately, I may be closing this account with Wells Fargo. This is my second attempt for an appointment to only add a signer to an account. My appointment was at 11:30, I arrived at 11:37 AM and now by 12:45pm I was still unable to be seen as no tellers were "available". There was little to any traffic inside of the bank and I called prior to arrival and was told that there was a 15 minute grace period. Several tellers were behind the glass, but no one came out to assist, even though it was plenty of time for a process that was under 20 minutes. What happened to decent service? The Bank manager even has the audacity to communicate rudely when asked if she could be of assistance as the new signer needed was only in town for a very short but important visit. Again, Very disappointing and I may be moving my business elsewhere. read more

All I can say is Wellsfargo needs to do better. Get more help and competency. Always a wait. People aren't very friendly.

On top of the long lines here the trash outside the bank everywhere u look trash! Have some pride never have I seen a place this dirty especially in a time like this... Wells Fargo shame on you.... take a look across to Carl's Jr. clean Starbucks clean ... it's not that hard and only takes a couple minutes read more

Wells Fargo Bank - Trash all along as banks - Banks & Credit Unions Near Me - Long Beach, California

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There are foot prints on the ground outside to keep people 6 feet apart for those waiting to do a teller transaction. They're posting Covid-19 notices as they should. As of April 20, you have to make an appointment to meet a banker. I didn't notice any hand sanitizer. My only complaint was: my teller, Ann Marie, was not aware that the account does not belong to me so she had to do my transaction twice. It took us a little bit longer than usual but I'm glad Wells Fargo started allowing clients to make deposits for other people especially during this Pandemic. I appreciate it. Good job Wells Fargo. read more

Wells Fargo Bank - Line to see a teller - Banks & Credit Unions Near Me - Long Beach, California

Wouldn't recommend this branch if you're like me and suffer chronic physical illness, the level of inconsideration for these potential disabled patrons is abysmal. I've been standing in line to make a deposit for 20 minutes. The line made up most of the indoor floor. Why not use the ATM outside? It was not counting my deposit correctly and was short by about $400 each time I hit return all items and tried again. And again. And again. So inside it is. To wait. While my back gives me hell. A short wait is understandable, Being able to turn on a stopwatch and have to witness your wait stretch close to half an hour for a simple deposit is ridiculous. read more

if i could put no stars i would. this branch is very horrible to their customers especially the tellers melina & anna maya. i will be closing all my accounts due their poor customer service. i can't believe youu guys hired such unprofessional people. I will be contacting corporate about these two. not only are they rude to customers i see they are rude to their younger coworkers as well. this branch is disgusting i will be telling everyone how horrible this location is. read more

Worst experience ever. Ive never been treated so horribly in my life. Closed all my accounts with Wells Fargo.

2 Bank Tellers open with 28 people waiting to be Helped, line so large it touches the Handicap parking area, inconsideration, or out right negligence for the People who hold there Money at this Bank! DONT WAIST YOUR TIME HERE!!!! read more

Horrible customer service! Came in to open. Coogan acccount for my son and not only did it take over a hr, the bankers dont know anything about what they are doing and literally had to be on the phone with customer service the whole time, step by step. Yes you have to get approval but it would help if these bankera even knew what a coogan account is. read more

Had a long stressful day getting my new business up and running and the final part was opening up my business checking. As I entered the door I was greeted by Personal Banker Luis Garcia. This man made my day. He was so patient and helpful that it was hard to believe because it's hard to receive customer service like that anymore. When I left there I felt even more motivated than I did before to get my new Life Coaching Business going. Luis Garcia should be a customer service coach for new employees (in branch and the phone reps) read more

The branch here had me waiting for a while since they have no knowledge how to run the business line for business account holder's. read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Long Beach, California

Well I'm honestly a little bit surprised and kind of nervous to go into the bank and interact with the tellers according to these reviews. However I just openrd an account last week and had 100% positive experience with Alberto . Alberto should be recognized. his customer service skills was excellent. He was friendly patient extremely knowledgeable and a very nice human being. He opened a checking& savings account for me and my elderly mother. He is a great example a customer specialist. He honestly is trying to help you and he really does care more about you then the actual business and that's what makes the difference between Wells Fargo and Chase Thank you so much Alberto... read more

I'm not a fan of banks. But this place was great Rodolfo helped me without questions! He was very professional and knowledgable about ways to save me money and what account was better for me. Long story short he's the go to fella ----Rodolfo read more

Wells Fargo Bank - Thank you so much!!! - Banks & Credit Unions Near Me - Long Beach, California

I hate banks. The lines are always long, and there's never any guidance when you walk in. I hate bank runs because they normally take over an hour. Not at Wells Fargo! Jose greeted me at the door and asked what he could do to help me. I told him I needed some advice for opening certain accounts and he was wonderful! He grabbed some reading material for me and then directed me to Gian when he was finished with his customer. If Gian couldn't answer my questions, he went to the manager, and she was the sweetest! I compared prices between Bank of America and Wells Fargo, and Wells Fargo has the better deals, hands down. Also, even though it was busy, I loved the fact that Jose was out front directing traffic and maximizing efficiency. I am so happy with this bank! I think I'm going to switch over my other accounts, they are AWESOME. read more

They closed my accounts and no one knows why. It was painful to move all my bill pay etc because we always had to call to release my money. The only reason I'm giving 1 star is because of Andre Cherry. He is the best personal banker in the 10 years I've banked with Wells Fargo. If not for him, I would have incurred all sorts of fees for late payments etc. The world needs more Andre Cherry's! He should be president of Wells Fargo because he's customer oriented. And I'm not related to him. read more

sooooooooooooo I used to hate this place since there is always a friggin line. 10 deep, atleast half an hour of your precious time. Until now, they have a magical merchant line. I'm a happy camper, however.. u regular folks still have to wait in a terribly inconvenient long line.. boohoo! JK, its not THAT bad.... sometimes. read more

AVOID! AVOID! AVOID! - Bad customer service - Bank tellers look like cheap prostitutes - Bad lines (waiting time can be 30+ minutes) - No parking space, always full - ATM running out of money - Weird smell - Bums outside asking for money EWW No!! Because of how bad of an experience I have had with this Bank I switched banks ASAP! read more

WORST CUSTOMER SERVICE EVER. they laugh in your face when you don't have an account w them and all you're trying to so is cash a check. Manager with cheap pink lipstick heads the worst customer service ever. read more

Worst bank experience I ever had. The lines are always long. The personal loan bankers are clueless and give you terrible information. Something that should have only took 20 mins to due take them forever. I came back a few times trying to apply for personal loan. They keep telling me to submit documents that aren't ineligible to get the loan. Please fire your staff or retrain them. They seem unknowable has bankers. Like HORRIBLE!.... read more

This branch always has long lines and terrible customer service. As you wait 30 minutes in line, you wonder why you didn't go to a different branch 12 minutes away. As regrettable as it is, you wait in line for assistance from a representative who is joking around with another teller. read more

Long lines, no parking, slow service. I hate that this branch is the closest to my house

I avoid this bank. I only used this bank when I'm lazy to drive to the one on Cherry and Willow or nearby getting food. I avoid this bank because of solicitors. As soon as I step out of the bank, a man asks for money. No thank you. Again, I avoid this bank. read more

Opened a bank account for a friend in less than 30 minutes. Pretty good service compared to some other Wells Fargo in LA.

If you are a business customer, do not open an account here. Long lines, incompetence, no follow-up and bad customer service. I have to drive to the other Wells Fargo in Signal Hill where they treat the business customers and regular customers way better like Wells Fargo should. It is a smaller bank, not sure why they built a Wells here, that probably accounts for the line. Either way I avoid this branch as much as possible from now on. read more

Always busy so be ready to wait at least 30 mins...I cashed a check and they charged me $7.50 even though my company has a business account there. They were not helpful at all and didn't even offer me to open a checking account so that there would be no charges in the future. All my friends who have Wells Fargo are always complaining Wells Fargo pays their bank fees first before paying the charges you make and will hit you with an overdraft fee even though there was sufficient money in the account to pay the charges before their bank fees so whatever. I will never get an account with Wells Fargo and beside the times I'm forced to go into the establishment to cash a check is the only time Wells Fargo will have my business. Thanks for nothing. read more

The employees DO NOT know what the policies or proceedures are for closing accounts or for opening accounts. I would recommend going to another branch or better yet, a different bank to ensure that your account is handled properly. read more

I feel bad writing this review, but I have to. It isn't just this branch, it's all the branches. They have one thing in common. Incompetent! They seem to hire and promote young, inexperienced people to handle serious and complicated matters. read more

I left work early to make sure that I had enough time to obtain a new ATM card, as the card that I currently have is bent. Well, Jessica Chacon-Loya NMLSRID: 1189703, was working the door greeting customers and directing them to where they need to be. I guess that is all she does because when I showed her my badly damaged card and told her that I was there to obtain another preferably with my photo on it, she proceeded to tell me how to obtain another one online. I told her that I was interested in getting a card a temporary card and she kept telling me getting one online. It was like she wasn't even listening to what I was saying. I ended up leaving in frustration. When I went back in to get her business card, she totally changed her lazy ass tune. I WOULD AVOID THIS BRANCH AT ALL COSTS.They suck!!! read more

Great customer service. All tellers are fast and sweet mostly the black girl she fine. But besides that all bankers are great they solved my issues when I go in the branch. They all have a positive attitude. Very welcoming, I recommend everyone to come to this branch. Managers are awesome there Mel and eran great service. read more

By far the worst bank experience I have ever had. What is sad is that I was actually dealing with the manager. I walked in around 5:45pm to simply deposit a check. They asked me to use the ATM outside but I refused because I have had a bad experience in the past where my check was lost that way. Then the manager said she couldn't deposit my check because I had not changed my last name to my married name. I have been married for almost 4yrs & have NEVER had a problem at any bank including this one depositing or withdrawing money before. I asked her to check my records so she can see that I had deposited checks before and that even my direct deposit checks come in under my married last name & she would not check for me. She then asked me again to use the ATM. At that point I knew it wasn't that I was wrong, she was just being too lazy to do her job at the end of the day. As I was walking out another client was also questioning a different teller on why they couldn't help her. Word of advice never trust this bank! read more

Stay away on the 1st and 15th of the month! Not the banks fault but go to the one on cherry and willow!