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    Chase Bank

    1.9 (43 reviews)
    Closed 9:00 am - 2:00 pm
    Updated 2 months ago

    Services - Chase Bank

    Personal banking

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    Drive thru ATMs don't work, 2/3 ATMs inside don't work. Chase really going downhill :/

    The start of the line... Yeah the line that now goes out the door.
    J I.

    Ridiculously long wait. Seriously the line goes all the way to the door to get in. I've already been in line for 45 mins! I use to love Chase bank. However, it has become glaringly obvious that they no longer care about customer service. There are now only 2 windows available to service people and out of those 2 windows only 1 is currently open. The rest of the window have been replaced with 4 machines. And the 4 window behind these machines are covered with a panoramic photo that says "So much you can do. So much we can do to help". Help my butt. Help me waste my day maybe. Yeah... I hate to state the obvious but if I wanted to use an ATM I would have done it outside. Not taken time out of my busy schedule to come in! Obviously I need to find a new bank.

    Line out the door

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    Ask the Community - Chase Bank

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    Chase Bank - Inside

    Chase Bank

    (33 reviews)

    I want to recognize IDABEL BURGOS at JPMorgan Chase in Riverside for the exceptional experience she…read moreprovided my husband and me when opening our business account. Idabel was the Private Client Banker who originally helped us establish our business relationship with Chase, and from the moment we walked into her office, she set the tone. There was an immediate sense that we were in a safe, professional space -- one where our questions, goals, and concerns genuinely mattered. She is extremely knowledgeable in every aspect you would expect from a Private Client Banker -- business account structuring, entity setup considerations, compliance requirements, treasury services, cash flow positioning, and long-term banking strategy. But what truly separates her is not just her expertise -- it's how she makes you feel. My husband and I still talk about how she made us feel seen and heard throughout the entire process. She took the time to explain everything thoroughly and never made us feel rushed, even with detailed questions about building our business foundation. Even now, after our accounts are established, I feel completely comfortable reaching out to her. She is clearly a busy professional, yet she responds to emails by the end of the day and returns voicemails the same day. That level of attentiveness is rare. What stands out most is her ability to remember exactly who you are -- without needing to pull up your account first. That level of personal awareness and relationship-building is something you don't come across often. If you are serious about building a strong financial foundation and want a banker who combines expertise with genuine care, I highly recommend working directly with Idabel. She represents the very best of what private client banking should be.

    Great branch located at the plaza. Great welcoming and informative service during all interactions…read more Clean and organized interior, feels very safe with door attendant. Lounge seats during those longer visits. Located right across from Trader Joe's in shared parking lot with Vons. That corner can get busy and congested at times but large lot with plenty of parking. After hours vestibule insert your card to enter.

    Chase Bank - banks - Updated May 2026

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