I will say that I have been a longtime customer with "Chase Bank" ever since they took over the existing Washington Mutual locations dating back to 2008-09. And over the years, many Chase locations have closed and downsized throughout the greater Sacramento area. Furthermore, they have eliminated all of their ATM's at Target stores, gas stations, and convenience stores. The Chase Bank that I am focusing on is located directly on Madison Ave (in between Date Ave/College Oak Dr) that is just a couple blocks east of Interstate 80 in Sacramento. I also wanted to add that this location is the only one within a 5-mile radius; the closest other branches are east in Citrus Heights (Sunrise Blvd/Macy Plaza Dr), Antelope (Elverta Rd/Walerga Rd), and Arden-Arcade (Watt Ave/El Camino Ave). That's a very sporadic geographical area but nonetheless, it aligns itself with other major banks (Bank of America, Wells Fargo, etc). The parking lot is quite spacious since this branch does not share itself with any other businesses. I also wanted to add that the exterior has a drive-thru with two ATM's as well as a walk-up ATM (both open 24 hours). I would advise not using the walk-up ATM after dark since this area can be quite sketch at nighttime. Their hours of operation are standard with other branches as they are open weekdays from 9am-5pm, Saturdays from 9am-2pm, and closed on Sundays. More often than not, I have seen a security guard at the main entrance. The inside is actually very large and spacious with roughly 5-6 walk-up tellers. However, more often than not, you are lucky to get only two employees at any given time. I also wanted to add that there is one inside ATM (where you can withdraw $1s, $5s, $20s, and $100s) and several areas where you can meet with Chase financial advisors in setting up savings accounts, credit cards, mortgages, and other financial needs. The primary reason why I am giving the Madison Ave Chase Bank three stars are primarily the long wait times I have experienced. I try to do as much as possible on the Chase mobile app but there are times when I need to meet with live humans in doing physical transactions. Some have been very helpful but at other times is trying to pull teeth out of people. One unfortunate thing that happened was that I was the victim of identity theft where my Zelle account was compromised and money was electronically taken out of my bank. That took several staff members in fixing the matter (which did take a few weeks to solve). With the average service, decent location, and overall experience, I am giving the Madison "Chase Bank" an average three star rating. read more

The teller us was very short tempered. Don't know what the issue was but he was not having it. He legit was like pouting or something while waiting for my husband to bring some paperwork from the car. Everyone has bad days but maybe call out of work next time Anyway, I wasn't about to deal with that so we went to a different location. read more

Almost always free, I came to them three times and still my question was never solved

Very friendly, knowledgeable employees. I appreciate an in person banking experience. This one was great. Look forward to my new business banking with this branch! read more

Wouldn't let me cash a check even though everything was correct. Only thing was that the check didn't have my name hyphenated like my id. I don't write my signature with my hyphenated name nor do i endorse my checks with it so why is it required on who the check is written out to? I've cashed hundreds of checks without my hyphenated name but every time i have a problem with this branch it's always the same answer of it being a new policy. Waste of time and they don't do anything to help, i told them to let me just add the missing part and they said they won't be able to take it after if i did. It's the first of the month and people have bills to pay and the bank tellers/managers can't even do their job because they're scared of policies. read more

Chase bank stole thousands from this Veteran! They have said there was fraud yet won't say how, they also said they will never give the money back. read more

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My husband and I went to this branch last night to withdraw money and their ATM drive up gave us a torn $20 note. We tried to deposit back into our account but the atm wouldn't take it. This afternoon I took the note and receipt to the teller Alex and he said he'd need to talk to the branch manager Zuki. He came back saying the manager wouldn't take it as the note was very damaged. I asked if I could speak to her and he said she was in the booth. I tried explaining to her what had happened and she said I didn't have proof it came from their atm. I showed her proof, I showed her the receipt where it says how much was withdrawn, date, time and location and I even showed her a picture my husband took that night in front of their ATM and the information on that photo also showed the real time and location which proves we got it from there. She said, she had a client and that I should call their claims department because they don't handle the ATM machines. So I did that right in their waiting area, but they were of no help of course. I waited 40 minutes on the phone, all they could say was that they couldn't see the note and that if the serial number could be read then the bank could exchange it for me. I waited for the branch manager Zuki to finish with 3 customers before I went back to her and I told her they still had me on hold but that if the serial numbers could be seen then they couldn't refuse it. She said that their policy states that if the bill is 75% or more intact that they can do the exchange but if it's less than that they can't. I asked for a copy of that policy and she said they weren't allowed to, I said why not and if that information is available on Chase online and she said it might or might not. I asked if I could have something in writing explaining why they couldn't accept the note and she said I couldn't. I asked for her card and she gave it to me. She then proceeded to write down a complaint form and I asked her to put down that she refused to give me the policy where it states that the note had to be more than 75% intact and supposedly she did and I also asked her to write down the note number so that there's proof that the serial number is all there and supposedly she did write it down. She then said she would submit the complaint and that I should hear back from them in 2 to 3 business days. I asked her to give me a copy of the complaint form and she said they weren't allowed to either. I even asked for a confirmation number and she refused to give me anything in writing that could prove to me that she sent anything, so I asked to speak to someone else and she said there's no one else that could help me so I waived down another employee (Ashley) and asked her to come be a witness so that there was a third person there, but obviously she wasn't going to take my side but that didn't matter to me at least there was someone else witnessing the situation. I re explained everything that was happening and I even asked to see her screen where the policy states that and she didn't want me to see it, or see the complaint form. All this time I had my husband on the phone and also chase claims department but they still had us on hold. My husband obviously was in a bad mood because they weren't helping at all, I lowered the volume because at one point he cussed but not towards anyone just in general and the manager told me she couldn't help us anymore and asked me to leave. I said I couldn't leave without proof that I was there and she said I could go to a teller and do a transaction there and I said no I'll do the transaction there at her desk and she said she couldn't do anything from her desk. My husband then said for us to go to a different branch and in the meantime file a complaint and a review to warn people about this branch. At this point it's stealing, and it's so hard cause my husband hasn't been working because he was hospitalized battling a blood infection, thank God we're all healthy and are doing okay at the moment which is what's important. So just be aware that this Chase branch on Madison is stealing by giving torn bills and not wanting to exchange, and also are of no help. Can anyone give me insight as to what else can be done? read more

Chase Bank - Torn $20 note from Chase drive up ATM on Madison Ave - Banks & Credit Unions Near Me - Sacramento, California

I had a scheduled appointment for 9 a.m. because Chase is meeting people by phone because of the Virus which is understandable. Chase sent me four emails reminding me of this appointment. I had all my notes prepared and I was waiting by my phone but I got NO phone call, NO email explaining why they did not phone and worst of all I made a complaint and received no apology and worst of all the customer service rep was flippant and cheerfully told me: Have a nice day and thank you for choosing Chase. Not only does this Branch treat you horribly but their customer service are condescending, flippant and rude. In these tough times they have increased the minimum balance that you must have to obtain free checking to $15,000. Thank God that I have no problem meeting that criteria but I am appalled that JP Morgan and Chase Bank are making a profit off of people who are the little guy! It is deplorable. Because of this calloused and repugnant policy I will be looking into Banks, Credit Unions, etc. that are a bit more on the up-and-up and have higher integrity and morals! read more

Never had issues cashing a check under my name, not being an account holder, until today. Every branch from Sac to my hometown has deposited checks in my name. Todays issue was because my legal name didn't match my drivers license, they wouldn't cash it. Now keep in mind the check had my legal name but first name shortened (no nicknames of any), my signature matched my drivers license and all other records I had on other credit cards but this lady proceeds to tell me it must be exact. Hard for me because the person writing the check lives an hr away and I needed the money in order to fill my tank and basically live at that moment. What do you know, i went to a different location not far and was able to cash with no issues. So I add to the negative reviews that this location is a pain in the toosh. read more

Good Employee help me with multiple Transactions. Really good employees should get a raise. Not great service over the phone hard to reach a live person. read more

Be careful if you use the drive thru atm for Chase on Madison Ave. The machine did not dispense the money, and after making a report they will not refund me my money and are saying I did receive it which is a fucking lie! #FUCKCHASEBANK I will never use this bank again! read more

Came over on Saturday. Was greeted right away. Beautiful Russian girl came over. Took all my info while I was in line to speed up the process. Very cool service. And here is all beauty ended. I had to deposit cash to my personal account and they didn't allow me because I didn't have my ID with me. That's a very stupid policy. I just wanted a give away money and those idiots didn't accept it. Too bad. I went to Bank of America and they accepted it right away and no silly questions were asked. I suggest you all don't this stupid bank because when you have an urgency to do something this bank will let you down. read more

Chase Bank - Cash... - Banks & Credit Unions Near Me - Sacramento, California

I don't normally write reviews. This location has a few bad reviews due to lines and hours of operation. I think it deserves to be told that my experience yesterday was too notch. I literally was having the worst day with my card being stolen and bills due and no way to retrieve the money out of my account. I was in and Rebeca literally did everything in her power to help me out and by the way there were no lines and nothing but friendly smiles from everyone working there. It's been a long time since I've seen an employee do so much and go out of their way to help a customer as Rebeca did for me. So thank you chase bank and thanks to Rebeca and her coworkers for helping me out. Excellent service!!! read more

This probably the poopiest bank ever I had an issue with my account where I couldn't login and I called the bank and they told me okay well we can't do anything because we can't visually see a form of ID and then I went to the bank and they told me I have to called customer service and I was just going back and fourth and they still haven't been able to help me out with my account. I recommend Wells Fargo instead! read more

Had pretty pretty bad experience at Madison Ave Chase location. Stopped by this location to make cash deposit. I was serviced by teller named Pamela, business date 4/20/2015 15:07 pm. Basically I hated all 3 things she asked me to do because at my local branch I didn't have any of this issues. I came to made deposit and didn't have my wallet with me. So I offered Pamela to give my social # that she can pull up my account. #1 At my local brand I offered my social verbally but Pamela said that I have to write it down at piece of paper. The problem that I had is that she insisted instead of suggesting it. #2 After Pamela pulled up my account she asked me for ID. I said to her well, I don't have my wallet with me that's why I gave her my social. So she said that she can't make a deposit. Well my local branch did it for me several times, so I knew I should just go to my local branch from now on. But what got me upset is item #3. #3 After Pamela told me that she can't make a deposit I asked for paper with my social back so that I can use a pen to cross out my social. But Pamela didn't give it to me back. Instead she ripped paper twice with her hands and threw my social to garbage explaining to me that Chase shreds documents. Problem is that I asked her twice and she indicated that there is nothing to worry about. After teller told me she can't make a deposit I went back to my car and found my wallet and came back to branch and made deposit with her. But what got me upset. Lack of respect. So stubborn. I hated this transaction because Pamela has no respect and preferred doing things her way. read more

Chase Bank - Banks & Credit Unions Near Me - Sacramento, California

Saying "everything is online" 3 times in a row is not a good enough answer for someone asking for help.

We had a time sensitive bit of banking to do today and we stopped by about 30 minutes before closing. There was a line out the door and halfway around the building and (almost) everyone was standing six feet apart. They had a security guard on the door managing the flow of the line. She was super nice and chatted with us a bit when we got to the front. There was a lady behind us who was elderly and in some kind of ill health who called them as she was standing there to ask if she could get some special accommodation. Someone from inside came out and ushered her indoors to give her a comfortable place to sit until it was her turn (it was quite hot out.) We stood in line for 10 minutes tops. Once we got inside we were in and out in 5 minutes - zip zip, no problems. I think they're managing the current circumstances as well as you could hope for. read more

David Jones Jr, Relationship Banker is the man. He quickly came up to me as I walked in and asked me what I came in for. He took me into his cubical and started assisting me with my stolen debit card. He was very polite, outgoing and had an awesome sense of humor. Deserves a raise. 10/10 would totally wanna see him next time in in. read more

Chase Bank - Banks & Credit Unions Near Me - Sacramento, California

I'm very disappointed in your handling of Tesla lawsuit. I recently opened a business account for my development company with you. If this lawsuit continues. I don't see how I can keep my money here. It would be like me letting you use my money to sue me. read more

If I can give -100000 stars by far the worst bank you can ever bank with. If you ever plan on banking with them I suggest you don't.

Blond Russian teller is RUDE AF. Made me want to shut down all my accounts right on the spot however I know they don't have enough funds to do so. There was no line, zero customers, in fact it looked like a ghost town & this oxygen bandit made me wait 13 minutes whilst she primped her cam whore look alike face, lotion her hands, fiddle with her phone, & so forth whilst blatantly sticking her index finger like the middle one signifying to wait upon her despite respectfully trying get her attention (all I said was "excuse me" to get her attention)- unprofessional! No amount of prepping will help you. I wandered around looking for assistance & found no one around. WT? This was our first experience at this location. We thought perhaps one bad apple & tried this branch multiple times there after. Nope! Witnessed more lack of prompt customer service & condescending behavior: two additional seperate examples towards a South American woman & then an elderly white Woman. Employees are more concerned with idle chatter amongst themselves. Incredibly narcissistic behavior at this branch; the most exuberant case thus far for this bank. The branch on 6909 Fair Oaks Blvd in Carmichael are heaps better however it's doesn't behoove me to have to go out of my way to the single decent branch in the area. It's apparent from contexts, dialect, google translation or what not that these high reviews are from said employees friend & fellow Russians equating the summation that if you're not Russian you won't be served. Though the climate throughout, even non Russian employees, is the same lazy, lackadaisical, BS. Commenced channeling funds to other banks already like Golden1 Credit Union, much greater experience thus far & even when they're super busy! Had a small issue & Golden1 CU where they were eager to use their brain & good old fashion effort & provided a solution. Chase branches such as these it's always a cross my finger they'll do the most basic expectation of minimally doing their job. The branch on Sunrise across from the Sunrise mall is mediocre with a few- slow progressive improvements also. I bank everywhere business takes me & deserve better service, after all they have our monies & with very large sums you get perks from banks however I don't reward bad behavior no matter the perks hence the phasing out of Chase ya least for this region of business clientele. If you have to visit this Madison location use the drive ATM or better yet switch... the employees seem k forget it's your monies & they work for you; without you they wouldn't have a job. Basic business ethical practices 101. read more

There are fewer and fewer banks that actually have people in them, so when I found this one, I was relieved it was so close. Unfortunately, although they have bankers, they don't really understand customer service. There were no customers in the bank when I arrived and two personal bankers sitting at their desks alone. But when I told the concierge that just needed my deceased husband's name removed from our joint account, they were suddenly too busy to help. They suggested I go to a different branch. So I could spend my day driving from branch to branch in hopes someone could help? No thank you. I'm bank shopping instead. read more

I want to express my gratitude to the Russian-speaking employee, Tarasova Marina! a highly professional approach and operational work, an attentive and benevolent style of interaction with bank customers. responsiveness, accessible and timely clarification on emerging issues. It would be more than such employees, all the best, thank you. Sincerely, Christina, Valera. read more

I just came in to speak with a banker because I was interested in opening an account. There was one banker working and six people waiting. I guess I don't want to bank with Chase after all. I get the vibe the the customer service isn't great. Their customers don't seem like a priority. While the bankers behind the glass were polite, they just apologized for the wait and said there wasn't much they could do. read more

Every time have to spend hour waiting for some assistant. Need more employees fore sure. Otherwise sweet people work at this location:)

I opened a bank account. Natalia, a good specialist, worked as a manager, she turned her attention to my questions. I will be happy to visit you again and again) read more

I have to be honest. I come to this location purely out of convenience. There is not one thing about this location that will make me come here specifically. My favorite location is Chase Carmichael. The staff there makes you want to come back. Some of that energy needs to be shared here. I feel like this location just herds you in and out. The tellers are pleasant but blah....come on a little personality please. Where are the personal touches? Where is the life in this branch? Do you guys even like each other? On-line banking would have been better than this. read more

There is always a line! In a hurry, don't go inside or don't go at all. It's throughout the day, not just in the afternoon through closing. Ever since they remodeled and only have two tellers it's gotten worse. The tellers can be unprofessional sometimes and slow. The representatives in the cubicles are always busy as well. There is one blonde woman there who doesn't always tell the truth or withholds it or claims she didn't say something she did. There is one talk gentleman with glasses who is always kind and professional. I'd recommend just not going to this Chase branch. read more

I would have to say this is my favroite branch overall amd the best bank! Everyone here is very helpful! And the wait time is soo much less compared to the other branches ive been to, they have also a very nice building layout and besides that i love how they have their layout drive in atm, very conveniant for me, i would reccomend to anyone who either has chase to go here or if there looking for a bank go to this location, i also had a very good experience when i got my car loan through them they gave me 1.9% Apr for a used car! That just blew me away! Thank you to everyone here at this branch you guys are the best! See you next time! read more

I love Chase as a company, but I have some issues with this branch. Employees have pretty blah attitudes (at least the tellers do, the customer service people that are seated at desks seem more lively), and there's hardly ever more than 2 or 3 tellers max at any given time. Not to mention, the tellers themselves are pretty slow. I was here this morning, and I was kind of shocked that there were only 4 tellers, which would have been a slight improvement if today wasn't the first business day following the first of the month, when people get paid, have to get bills/rent/etc. taken care of. The line today was the longest I've ever seen it! It also bothers me that there constantly seems to be a branch manager standing behind the tellers, just staring blankly at patrons and insisting that they'll "be right with us". Like c'mon, I used to work for a business that used Wells Fargo, and whenever I went into WF, the branch managers always opened a station and pitched in when employees couldn't keep up. Also, I only ever go inside if I need to withdraw a large sum of money, like I had to today with my rent payment. This branch isn't in the greatest area, and I wish they'd take that into consideration when giving you cash. I constantly have to ask for an envelope to put my money in so I can safely stash it away in my purse. Just throwing $600ish dollars at a patron and saying, "Here you go"? Have a little more common sense than that. read more