I had a wonderful experience working with Shannie denis today. I came in looking to start a checking account today and she was extremely helpful answering my questions and concerns. She had us in and out quickly and professionally. read more

I am a Senior Citizen and opened a new account at Patelco Credit Union today. I was fortunate to be helped by Shannie Dennis. She was professional, patient, and very kind. She made the whole process, smooth and stress free. Excellent Customer Service with a warm, personal touch. Her managers should definitely consider giving her a raise. She truly deserves it. Thank you, Shannie, for making me feel so welcome. read more

I love Patelco Bank .the women in this bank are awesome very nice and genuine especially Shantaneisha and Jessica .they all go out there way to take care of people .I am so proud to be part of this bank . read more

Great customer service and they offer 4.0% on Money MKT accounts. I've been with Patelco for a long time.

I have a new auto loan and their loan dept. decided to add me as a third party person on the loan. I had to have my wife give permission to Patelco to talk with me. We both filled out the paperwork and signed the loan doc. When finish setting up my account she supposedly transfers me to their loan dept so I can fix the situation. However, when the person answered, it was to an outside loan agency not affliated with Patelco at all. read more

Just wanted to share our great experience in Patelco Citrus Heights. Crickett Luna went above and beyond to help us get an auto loan. She also offered us all the options of refinancing our other auto loan and using the equity to pay off some of our credit cards to get a lower APR and payment rates. (Who knows u can use car equity to consolidate? Not me!). We are so nervous when we walked in because our business is just new and was already declined by the same institution and even the government funds. Crickett walked us through easy breezy and we didn't even felt a tiny bit stressed about it. As you know some bankers will not even do their jobs looking through your files knowing you're a new small business owner. They will only be interested in big businesses that will benefit their paychecks in a higher amount.... to make it short! She's awesome! She's an Angel! and she deserves a lot of OoMpa LUMPIAAA I hope this post reaches her. read more

Easy to find, excellent customer service, close to various shopping locations. Personnel very helpful.

This credit union is amazing anna is the bank manager. And I have to Tell you I ran companies for years. I wish this woman worked for me. Anna is a professional and truly a perfectionist patelco is lucky to have her!! read more

My husband & I have been Patelco Credit Union members for almost 10 years now and they have always treated us well. It is usually not very busy at this branch and everyone there is friendly. They are dog friendly too! I've taken my lab, Charlotte, in there with me several times now. The first time I brought her, I wasn't sure if they'd allow it, so I asked the security guard outside before going in. I was surprised when he said that they allow dogs inside as long as they are well-mannered! read more

When it comes to communication, Patelco seems to drop the ball every single time!!! Based on my lengthy experience with patelco, this isn't a location issue, its an internal issue. This incident, I requested a credit increase, in person. They never got back to me. No letter, no phone call, no email, NOTHING! So after 1-1/2 to 2wks, I finally called the person back who helped initiate my request to get the status. Just plain bad customer service!!!!! read more

Use for all of my financial needs loans, Ira money market,savings and checking, the Office personnel are always helpful and knowledgeable read more

My father worked for Pacific Bell so I grew up with Patelco; I'm now 50... Patelco provided a loan for a car for me and I even had them refinance my mom's home last year... All good experiences BUT... I just went through HELL with Patelco trying to get a $100,000 Home Equity Loan of Credit... tried to work with 2 loan Consultants (Karl F, Brandon B.), their manager (Gary S.), Gary's boss (Ken D) and a VP named Vince. Beware if you are a small business owner because Patelco's underwriting is CRAPPY. Bottom-line, after they refused to add back my company's Depreciation into my income calculations (an industry standard) I was denied. I turned around and purchased a new home in Fair Oaks, CA for $489k. Just signed docs today!! Funny how I was too risky for Patelco and a "great" borrower for BANC Home Loan. read more

This is 2015 & this cheap credit union is still using envelopes for deps at the atm. I needed to make a cash deposit, so I will be driving on to another credit union to make the cash deposit to post to my acct immediately. I'm happy that my acct is not here where they have antiquated equipment. ***update: drove on to Golden 1 right down the street & made my cash dep into their atm & it's now posted to my acct!! read more

I went to this branch with my husband to apply for a mortgage refi, long waiting time to be help, not enough staff, when finally the "manager" start helping us she was very condescending with her answers and demeanor, she make us feel very unwelcomed and my husband and I just decided to walk away and take our business somewhere else. Definitely would not recommend this place. read more

My experience with this bank in the last two years has always been positive. I've had an account here for two years but never used it much because the location was inconvenient but convenience isn't everything. The staff is so friendly at the Sunrise & Howe locations. There's a drive up teller window at this location. How's that for convenience? I like it when I have the babies in the car or too hot and my dogs with me. I'm tired of SafeCU sticking it to their customers. I'm ditching SAFE Credit Union for Patelco in January 2014. read more

I can't say enough about how bad this Patelco branch is. When you finally get a human on the phone, if they don't know how to handle your issue, they just hang up. Once, when I went in person for an appointment to get something notarized, they made me wait for a long time, and when I asked to use the ladies room, they informed me that there were no rest rooms for customers, and that I'd have to drive to some random store and ask to use their bathrooms--all at the height of the COVID pandemic! I'm disabled, and I was outraged, as I knew they had a rest room within the building. I had to cancel the appointment and drive home. Customer service has gone downhill substantially since I first joined in the Nineties, and this particular branch is by far the worst. As soon as COVID dies down, I will switch credit unions. read more

I would have to say that Patelco is the best credit union! I have been a member almost 20 years! The handle my day to day banking, my mortgage, money market! They are always available thru the 800 number, and by calling the local branch! Mine is in Citrus Heights in Sacramento! Sign up, they are amazing! read more

Consistently lowest rates for loans. I've been a member since 2004 and have been a happy customer / member the whole time. Patelco has been in business since about 1937, and with more than $3.9 billion in assets and 275,000 members nationwide, they are among the largest credit unions in the nation. As a federally insured, not-for-profit, full-service financial institution, they're dedicated to helping members and communities prosper through volunteer initiatives, as well as personalized service that focuses on transparency, simplicity, and trust. They offer all the benefits of a big bank, right alongside the personalized, cost-saving services of a credit union. read more

Horrible customer service. I just went in to get a cashiers check. They had 3 counter people and 4 or 5 desk people open and I got to stand there and wait for 10+ minutes. The person who eventually helped me was nice and was busy with another customer at the outside window. I know the desk people can do cashiers checks because I've done it with them before. I got to pay $5 for my cashiers check too. It's free at my other credit union. Weak. read more

This place is so slow, multiple employees yet it takes 15 minutes to make my car payment. The employees like to keep their heads down to pretend like your not there. read more

I always get great service from this bank. They offer all kinds of loans and coverage for different things. I got my car loan through this bank but a different branch. No matter which branch I visit the staff are always friendly and down to earth. My only complaint would be that checks that I write to places take a long time to clear. But I rarely use checks anymore, so it doesn't effect me too much. You can feel good your not supporting big bank companies by coming here. read more

This is a credit union. I originally became a member when i purchased a new car and Patelco did the financing. Many many years later Im still a member and use them for all of my banking, including for my business. Never had any issues. Since I have a business I regularly cash checks at other banks, and some make it a real pain. No deposit slips to fill out, or ridiculous policys that make things inconvenient for you, just fast, in and out service. They also have a drive thru for those days when you don't want to get out of the car. This is all around a good place to bank. read more

They were able to save me $2277.58, that equaled out to be over seven months of payments. And it was all Paul H's hardwork and dedication to the customer!!!! read more

So, after many days & weeks Patelco didn't do anything to assist me with what happened to me. I had to do all of the work. I did get a refund from that erroneous company, a full refund no thanks to Patelco! Patelco, however, tried to take the credit for my money being returned! They lied to their lawyers, saying that I had gone to their lobby and ranted as well as used profane & intimidating language. I didn't step foot in that credit union never mind hurling epithets! I am taking my business somewhere else as soon as my retirement funds are re-routed to the new bank. Good riddance to people of very poor ilk! read more

This location is the best. They have never not been great to me. The staff is so friendly and helpful. I have had 3 car loans through them and they have always provided me with the absolute best interest rates! I do all my banking and credit cards through patelco. read more

Sunrise PCU is the best! Friendly they know me by name and always provide great service. While customer service is getting worse in American business Zeke and company go out of their way to solve problems. They make my day. read more

This place is great! I love the staff and the service. They are easy to talk to and take care of your needs and concerns when you have them. I would totally recommend them! read more

Courtney at Patelco was extremely helpful with a recent transfer of an account from another credit union. We had been getting a lot of misinformation about how to transfer an acct from one credit union to another, and at 4:50 PM on a Thursday (they close at 5!), Courtney sat down with us and figured out how to transfer the account. She was very helpful and professional and even went the extra step to make certain we wouldn't have to make a return trip to the bank to complete the transfer. Thank you, Courtney & Patelco! read more

Just a simple but greatful shout out to "Tyler S" (and you too Robyn) at Patelco for accommodating my financial needs/request in support of my quickie vacation. As norm, you guys rocked! read more

The staff are professional and even though I don't frequent Patelco much, no long lines or lines @ all.

Patelco is the best. Lowest rates, best employees. Home loans, auto loans, any loan, they save you money!!

Recently this location is under going staffing changes. (Not a bad thing at all) I have been at that location for years and Courtney, Jennifer, and the staff during their time had been just exceptional. Darrin was the previous Manager going back a while and a few other Managers since his departure. I miss the regular people that we use to see when we would go into the credit union. Patelco is an exceptional Choice for a Financial Institution and a better choice then a Bank any day of the week. Good service. The one minor concern is recently I was told over the phone at a Card center for Patelco NOT this branch told me I would have to pay $10.00 to replace a lost ATM card. That seemed very bankish to me. In general this is an awesome place to handle your banking and DO NOT FOGET with this credit union YOU HAVE THE CO-OP Network with thousands of ATM's all over the country to access. YOU are not limited and BANKS would love you to believe you are limited but you are not! Patelco is sooooo much better then any bank! read more

I opened an account at Patelco Credit Union and the customer service rep asked me if I wanted to apply for an auto loan and I said yes. After getting my s.s. number and income info they ran a credit check on me and told me they would contact me the next day. I called the 800 number the next day and a customer service rep I talk to told me that I'm approved for $7000 and with my good credit and FICO score that I had an interest rate of 7%. That was something I could afford with my income. Even though it was going to be hard to find a car that Patelco would approve of for $7000 I was still excited about getting approved for an auto loan with a good interest rate. He explain to me how the loan worked and told me I need to take a copy of my income to Patelco. I was very excited and was thanking and praising God for that blessing. I called two of my friends and gave them my exciting news. I got a copy of my income and took it to Patelco and that's when everything changed from what I was told on the phone. They sent a copy of my income to the main office and then told me I need to give them $700 for a down payment on the loan. Even though that info wasn't originally told to me I told them I would bring them the $700. I had told them about my income I was told it wouldn't be a problem. Some of my income comes from being self employed and since I didn't have proof of my income from the self-employment I was told my loan was denied. I told them where all my income came from and they were okay with that when I applied for the loan. Because of their lies I have a hard inquiry on my credit report. Of course I was upset with being denied because there are many illegal immigrants here in California that works but doesn't have proof of income but yet they get approved for loans at these banks. I was born in America. Patelco is no better than the bigger banks when it comes to approving U.S. citizens for a bank loan. I offered to move my direct deposit to their bank and told them they can take the payment out each month, but they refused to do that. My advice to all of you is to be careful on applying for an auto loan from Patelco. The blessing God gave me Palelco took it away. Hopefully one of the big banks will approve me for a loan with an interest rate that I can afford because Patelco dashed my believe in miracles. read more