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    Chatime

    3.4 (45 reviews)
    Closed 10:00 am - 9:00 pm

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    Limited-edition Charm the World cup blind box plush for their 20th anniversary
    Joe C.

    I really want to love this place, I really do. The staff here is super friendly, but the teas always seem to be watered down. Milk teas are very light in color and barely have any tea flavor. From ordering to receiving it only takes minutes as they are quick. Tried them a couple times before and went back for their Charm the World promo to get their drink and plush - which is adorable. Sadly, the teas were a miss again. My kids love the slushies and smoothies so I'll have to try those next time and not a tea.

    Jasmine milk tea and assam milk tea
    Selene S.

    Located in the Westfield Fashion Park Mall's food court, this was not hard to find. There is plenty of seating nearby. You order yourself using a kiosk. Wait time for drinks was about 5 minutes. We got the Jasmine milk tea and Asaam milk tea at $6.10 each. There was no note that this included boba so that was a surprise. Cup size was pretty small for this price, plus the unwanted boba. Both milk teas weren't that great, didn't taste like tea or creamy like other milk teas. I would not recommend.

    Refreshers with coconut and boba
    Gabby R.

    The entire experience is non personal. Which is sad. You place your order on a machine. The selection isn't huge. The flavors are very sweet (even if you order it 50% sweet) and the flavors are very artificial. It's just okay. Wouldn't recommend going back. Quality could definitely improve.

    Mango Smoothie
    Robert P.

    1 minute read: We were looking for something to snack on, while on an errand to the Sherman Oaks WESTFIELD FASHION. We went to the second floor where several food outlets are, and decided to try Chatime. There were two young Ladies taking care of Customers. They offered to help us order, since were not too familiar with all the kiosks around. We ordered. I got a Mango Smoothie and I can't recall what Jocelyn got but it was very very good and it took the girls behind the counter,no time to fix our choices. We go there often (Westfield). Next time I'll try something else.

    Raven Q.

    Cha time could be great , but no one manages it. It's always young kids working , they're never out front, usually in the back and always on their phone. The containers are so gross and dirty and they're not busy so why isn't anyone cleansing them. The drinks are actually pretty good and the selection is great, but like most places the kids that work their just don't care to make it look clean and appealing.

    Boba
    Ocean E.

    Great place to pick up some refreshments! Well lit spot and delicious bobas! Great service thank you all!

    Second drink. Tasted okay.
    Mike M.

    The cashier recommended the Panda Supreme milk tea, and I ordered it with 50% sugar since I didn't want it too sweet but still expected some flavor. Unfortunately, it tasted like plain water no hint of sugar, milk, or anything else. I brought it up to the staff, and they kindly offered to replace it, so I opted for the strawberry sweet tea at 100% sugar. It was better, but still just mid at best. The drink was overly sweet, and the lychee they automatically include was overwhelming. They add a lot of it without even mentioning it beforehand, which was a bit frustrating. As a big boba enthusiast, I had high hopes, but this place just didn't meet my expectations. That said, the staff was very nice and addressed my concerns professionally. While the second drink was an improvement, it still wasn't great but I decided not to complain again and just went with it. Overall, kudos to the staff for their friendliness, but the drinks definitely have room for improvement.

    Jacob C.

    Good service, drinks were prepared quickly, and both were extremely delicious! We had the Apple Green Tea with 30% sugar and Taro Smoothie with 50% sugar. The 30% sweetness was more than enough. There's plenty of food court seating surrounding Chatime.

    Taro milk tea
    Brenda L.

    The good: I got a taro milk tea with 30% sweetness. I liked the taro flavor and how easy it was to order from the self-order kiosk. The prices were under $6 which was great and uncommon these days. There were multiple size options and the ability for you to customize the sweetness of your drink. They're located upstairs in the mall food court and there's plenty of seating. The bad: I didn't see any caffeine-free options other than the taro and smoothies. Caffeine-free drinks weren't labeled separately. The drink was pretty sweet considering I got 30% sweetness. The interesting: They had rugby jerseys and were promoting LA's rugby team.

    Melissa W.

    I never had this company's products before and was interested in trying. This location is next to Chipotle inside the Westfield Fashion Square Food Court. I have very high expectations for my Boba drinks and unfortunately it did not live up to it. I had ordered their Premium Boba Milk Tea (Tapioca pearls in their signature milk tea). It had NO FLAVOR what so ever and they were out of sugar so I could not even try to make it taste better. Also, it was almost $7 for this which is way much! For milk, they only had non-dairy and high fat options; wish they had skim. It was fairly busy with several people ordering various other thing, which I should have done. I will only be back if someone else is paying.

    refund request note requested by me from Chris B. (told me he is the manager) on 6/3
    Tatyana S.

    Disappointed》 lack of service by the employee who refused to refund me the drink because he was not properly trained or careless in either way he was incompetent! The order did not register in the system, instead of making a new one to print the receipt and refund he began to call IT and kept me waiting for 10 minutes when it could have taken 3 (the lack of consideration for client of basic analytical skills is atrocious). Also, when I asked for the name of the supervisor he refused to provide and told me he's the manager but a manager would have figured out how to complete a basic refund without aggravating the customer. I still don't know how they plan to refund the order if it disappeared from their system but charged my card for the drink I didn't get. When I asked him to give me something in writing he scribbled a note in past tense but future date -defuq? XA1901 "REFUNDED 6/13" bad spell work

    a hand holding a cup of iced coffee
    Michiko M.

    Was excited to a boba spot to open up here! This mall definitely needed it. The girl at the counter was nice. I ordered the brown sugar boba - unfortunately you can't make it less sweet. The boba was a bit too chewy for my liking and the drink was a litttle too sweet for my liking but overall not too bad. I'd try another drink

    Absolutely gross!!!! This was not good at all. They didn't have boba so I asked him to refund me he said he couldn't. I wasted 1 dollars
    Amy T.

    Really really gross. They don't have boba so I asked him to refund me and he said he couldn't. I wasted 10 dollars and it was disgusting

    matcha lemon fruit tea w green tea

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    4 months ago

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    2 years ago

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    6 months ago

    Fast and friendly service. Located in food court in Sherman oaks mall. Order at kiosk.

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    2 years ago

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    7 months ago

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    2 years ago

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    9 months ago

    I loveee the service and it was very fast , drinks look very good and pretty reasonable pricing the ambiance is very nice

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    2 years ago

    Great service! Got the cold brew, loved it! The staff were festive and it was fantastic!

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    Ume Tea

    Ume Tea

    4.8
    (155 reviews)
    3.9 mi
    Free parking
    Women-owned & operated

    Ume Tea has been a go-to spot for me, and it's about time I left a review…read more We got the Strawberry Yogurt Slushy w/ Crystal boba ($6.75) and Guava Strawberry Yogurt Slushie w/ Popping Oats ($6.75). The drinks came out quickly and were delicious! I appreciate how you can really taste the yogurt in their yogurt drinks. Every drink I've gotten here has been tasty--not too sweet and ingredients are highlighted well! I love Ume tea for their consistency and expansive menu! They have a drink for everyone, and I love how they keep things exciting by adding new drinks to their menu every so often. While there is limited seating, the option between a self-service kiosk or ordering the old-fashioned way makes for a quick, convenient experience. This location is found in a strip mall with plenty of parking too. Overall, Ume Tea has become my go-to place for boba! Highly recommend their yogurt slushies.

    Wow! This place is NEXT LEVEL boba!! I usually go to boba time and this place is a different…read moreuniverse compared to that place. The drink options are incredibly complex, with deep flavors and fun themes. I loved the fruity salted cream thing I got and the sweet desert cream brûlée boba. The service was very good. Kind employees who help you make the right choice. The ambiance was very fun and pink, but it's small in there and I would not recommend dining in. Can't wait to go back!

    Photos
    Ume Tea
    Received our tote bags!
    Received our tote bags!
    Taro fresh milk with coconut flavor milk pudding

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    Taro fresh milk with coconut flavor milk pudding
    BLTea

    BLTea

    4.4
    (474 reviews)
    4.5 mi
    $$

    Ummm.. hidden gem!! Thank u nicole for the rec!…read more - If you like mango sticky rice,, get the ube pandan mango sticky rice mochi and it comes w coconut cream!! Soo HUGE and good (but at $25 for 2 it better be good) service good - the drinks pleasantly good!! Shosh liked the crème brûlée latte - a bit too sweet tho for her - jasmine tea w matcha foam was also good!! Not Molly tea quality, but for the Valley I am so soooooo impressed !! - lowk sketch ish plaza that is unassuming but free parking albeit doesn't feel super safe - good seating, not many wall plugs (only 1 seat in whole cafe can reach wall plug)

    This was, without question, one of the worst customer service experiences I've had…read more The cashier asked me to repeat my order four different times, moved incredibly slowly, and spoke so quietly that it was nearly impossible to hear her, even though I was speaking loudly and clearly. After ordering, I waited over 20 minutes for my drink and mochi. There was no announcement or indication that my order was ready. It turns out it had been sitting in a corner that isn't even visible from the customer waiting area. If I hadn't gone looking, I probably would have waited even longer. To make matters worse, the mochi was unbelievably small, especially considering it cost nearly $14. The portion was nowhere close to what the price would lead you to expect. Overall, the service throughout my visit was extremely poor, and the experience left a very negative impression. Between the slow service, poor communication, excessive wait time, and overpriced food, I won't be returning. There are far better boba shops that value their customers' time.

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    Matcha Banana Pudding
    Matcha Banana Pudding
    Cream Brulee
    Cream Brulee
    Passionade (Left) and Coconut Matcha Cold Foam (Right)

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    Passionade (Left) and Coconut Matcha Cold Foam (Right)
    Bafang Dumpling

    Bafang Dumpling

    4.1
    (170 reviews)
    2.4 mi
    $$

    I work nearby and saw that they already opened so last Thursday I ordered online so I can pick up…read more I don't have a lot of time for lunch so I usually pickup and eat in so it's faster. I got the sesame noodles and 6 pc signature dumplings. Here's a tip - when you order to go they don't give you the sauces. You must get the sauces. I used the little cups and got all the sauces. The garlic sauce and hot sauce and you must use it. I swear it makes a huge difference. Also like any dumplings you must consume it right away. The restaurant was clean and open so even if it's casual it's a good place to eat with family/ friends. Since this is a a known Taiwanese franchise, all the other customers were Asian so that tells you it's legit! I'll definitely order again for lunch. Online order is the best, you can do it in their site and pick the time for pick up and it's ready. They have combo meals but my order wasn't a combo. I picked up and ate it there.

    There seems to be a lot of new Asian, fast food style places popping up around town. I have never…read moreheard of Bafang Dumplings before and I just happened to see it driving by. The options seem similar to Chubby Dumpling and Tigawok. I ordered the #4 Combo, with the Signature Dumplings and the Signature Noodles. Both dishes were good. The Signature Noodles were nicely done and had some good flavor, I just wish that there was a protein option to add to it. The Signature Dumplings were fine. I've also tried the Spicy Wontons, which were small but tasty. The big sell here is the Taiwanese Beef Noodle Soup, for $17.95. This is the only dish that's served in a big ceramic bowl, and not a to-go container. It also comes with a proper Ramen soup spoon. This is a meal on it's own. Filled with broth, noodles, chunks of tender, but fatty beef, daikon radishes and bok choy. The dish is good for the price, but the broth was a bit underwhelming for my taste. Fortunately, they have plenty of condiments to add more spice and heat. Over all, Bafang Dumpling was better than expected.

    Photos
    Lots of Interior seating - utensils, cups and sauces are self serve which is great!
    Lots of Interior seating - utensils, cups and sauces are self serve which is great!
    Taiwanese Beef Noodle Soup, tender beef.
    Taiwanese Beef Noodle Soup, tender beef.
    Signature noodles, veggie dumplings, boiled peanuts, tofu, tofu salad, cucumber salad

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    Signature noodles, veggie dumplings, boiled peanuts, tofu, tofu salad, cucumber salad

    Chatime - coffee - Updated July 2026

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