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    ACE Cash Express

    ACE Cash Express

    (11 reviews)

    Find another place that knows what they're doing. LISTEN TO THE REVIEWS! From customer service, to…read moreknowledge of service they provide just horrible. They literally hire ANYBODY.

    Ace Cash Express has shown me nothing but rude, dismissive, and unprofessional behavior -- from…read moreboth the branch staff and the regional manager. * On Sept 20th, I walked into the Hesperian Blvd location after being told on the phone to "just bring the check in." The rep strolls out from the back with a pile of snacks, looks right at me and my elderly mother standing in line, and snaps: "What are you guys doing? Why are you just standing here?" Excuse me? We were waiting for service in the check cashing line, exactly where customers are supposed to be. Then he yells, "I'm on lunch break, I'll be gone for an hour, I don't know what you're going to do." That's not customer service -- that's disrespect. * A few months prior, at the Santa Clara Ave branch, I was venting to the same rep about rude treatment I had received at Hesperian. He literally called the girl at that branch in front of me, switched to Spanish, and mocked me by saying: "Yeah, this Black lady is here complaining about you." I'm bilingual. I understood every word. That was flat-out discriminatory and unprofessional. When I escalated to Jeannie, the regional manager, her response was even worse. The first time I spoke with her, she acted concerned and promised action. This time? She dismissed me outright: "That's not his character, we've never had a complaint, everyone says he's great." Translation: because other people haven't complained, my experience doesn't matter. That is gaslighting, plain and simple. I had to drive all the way to Dublin just to get basic check cashing service because I refuse to tolerate this kind of treatment. Customers deserve respect -- not to be mocked, yelled at, or invalidated. Ace Cash Express, do better. Until then, I'll be filing complaints with the BBB, CFPB, and state consumer agencies to make sure this kind of conduct is addressed.

    1st United Credit Union

    1st United Credit Union

    (52 reviews)

    Proud to have been a member since I was old enough to have my own account! Fast, Friendly, and…read moreFamily-oriented is what this financial institution is all about. This location used to be its headquarters, before they moved to the glitzy & ritzy side of the East Bay - can you guess where that is?! Pleasanton! Since I work right next to this branch, it has been super-duper convenient to run all my banking errands during the week; yet alone, having the Hayward staff so vibrant & hospitable - shoutout to Brenda & the rest of the team! Super helpful & don't leave you hanging when you've got any questions/concerns you may have about your account or any information you would like to know. In addition, they also have perks throughout the year - whether it be freebies or some knick-knacks & giveaways as an appreciation to its members like me, who continue & will continue utilizing their services. They are a cash-less branch, though; meaning that you won't find the traditional teller windows here & being able to get cash on hand. They have 2 ATM machines inside that can help you deposit and/or withdraw from your accounts, in addition, to being able to check your balance, as well. They also have an outside ATM machine, just in case you're in a hurry or you come across to this branch on weekends (yep, they are closed on weekends!) - and they just installed a brand new one within this last month. Ample parking is available (they have their own lot), in addition to street parking along Amador - and its members are predominantly Alameda County employees, so make sure to acknowledge your co-workers when you see them here! Haha. Glad to be a part of the 1st USCU family that gives me a peace of mind & trust in having my finances managed by this institution.

    Went to deposit cash via ATM.... Machine malfunctioned and Janeth did her due diligence to make…read moresure my transaction completed in 24 hours. Thank you Janeth.

    Check Into Cash - paydayloans - Updated July 2026

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