This bank demonstrates a clear lack of professionalism and proper guidance from this bank. From the beginning, I asked for clear information regarding the requirements to open my son's account and specifically inquired about acceptable forms of identification. I was informed that either a driver's license and ID or a passport would be acceptable. Later, the representative stated that a driver's license and ID were sufficient, and then changed the information by saying the account could not be opened because both documents have the same identification number, which is completely normal and expected. Instead of offering a simple solution--such as requesting the passport to properly complete the process--the representative left the matter unresolved and a letter was sent stating that they were unable to identify him, despite the fact that my son has a Social Security number, state ID, driver's license, and passport. This situation reflects a lack of consistency, professionalism, and willingness to properly assist the customer. read more

I have my New Car Loan thru Chase Bank and went to the Southland-Hayward, Ca branch to get my car loan set up on Automatic Payment. I was seen very soon by the Manager(Candy). She was so kind and professional. She took her time walking me through the process. I look forward to any future correspondence I have with Chase Bank. read more

Myha I think her name is the worst bank teller. She literally took 30 minutes to cash a check then charge me $10 even though I have an account even if I didn't have an account it shouldn't take 30 minutes to cash a check. read more

Dealing with them has been a very frustrating experience since the bank seldom picks up their direct line. I've been waiting weeks to get into my safety deposit box to get a very important document for my lawyer. read more

I had such a great experience working with Aditi Vanjpe when opening my business account! From the moment I sat down with her, she made me feel comfortable and taken care of. She was super kind, easy to talk to, and really thorough in explaining everything to me step by step. She answered all my questions with so much patience and made something that usually feels overwhelming feel totally manageable. What really stood out was how much she genuinely cared. While I was there, she even got on the phone for me to help with my business credit line approval and made sure everything was done right. You can tell she's someone who really wants to help people, and it meant a lot. Even though she's new to this branch, I'll definitely be going to her for anything I need with Chase from now on. She's amazing!! if you're opening an account or need help with anything, I highly recommend working with Aditi! read more

Excellent service from Andrea. She's friendly and welcoming and very helpful and patient to my 88 year old mother. Thank you Andrea!

....the Southland Mall branch....very polite, courteous, professional staff....highly recommended!.....

Been with them for years. Great way for a student to start off with their first account.

In my honest opinion, any and every Chase bank visit has been amazing. Never had an issue. ATM machines are always clean & work fine. Personal bankers are always nice & informative. Tellers are quick & get the job done. Don't think i'll ever change banks in my life. read more

Chase Bank - They definitely need to clean their machines outside!! - Banks & Credit Unions Near Me - Hayward, California

The bank manager here, Mr Emesi, is awesome. He's incredibly helpful and really goes to bat for you. The tellers I've worked with are friendly and nice and get the job done. read more

The wait is too long. 10 customers were in line and have been waiting for 15 minutes. Then, three customers left.

We made an appointment to meet with a banker to open a new checking and savings account. They maintained good social distancing and overall had a very low number of people in the bank. The banker was courteous and explained everything carefully as we selected the type of accounts to open. However, there are a few issues and that's the reason for the 2-star only rating. 1) Though we made an appointment, the banker was late and we we left standing in the lobby, which isn't helpful in this time of social distancing. The banker didn't even apologize for being late - so that's not appreciated. 2) The banker was helping us with account opening at the banking window, which to me makes no sense when there are other banking stalls around the office which would have been a better place to do this and to also not be constantly next to other banking customers coming in and out. Something needs to be changed to improve and to also provide service in a more private and safe place instead of using a banking window for such a service. read more

Mr. Yung Lee is an absolute gem in that branch. He was helpful, patient, compassionate and just had exemplary customer service skills.

The teller doesn't even have their login to book an appointment? Come on! It's OUR account,OUR money, WHY the FUCK do I need to be limited by your incompetencies? read more

Service is supper slow. There is line for tellers stretching to door and only 2 tellers. And no urgency from tellers. In fact one of teller we doing something for almost 10 min. Bank manager was observing whole thing without taking any action. read more

Where do I start. Thank you Mr.YungLEE you really saved me today. I needed to talk to a banker to finalize some paper work and transfers. He was kind enough to squeeze me in between his next appointment. This man saved me a lot of money today! God bless you YUNG! Very helpful and kind. read more

Natalie is amazing! Super friendly and professional! She made me feel like family. Banking is just banking, I get it, but building positive rapport with clients is the icing on the cake. I highly recommend this bank. read more

Opened a business account and Chase recommended ACH protection, which we approved. Chase never notified us, as they were supposed to, about pending ACH requests, and even ones that we approved were blocked anyway, so all ACH transfers got munged. Only after we cancelled the service, did a bunch of notification texts about the ACH transfers finally come through, but we could no longer see any pending or blocked ACH status at all, since we had turned the service off (all history of them were wiped). Seems there is a competence issue... read more

I was was fortunate to meet Natalie best customer service ever! She's sweet and super helpful! She's one in a million I promise:) best banker you can ever have! Very knowledgeable and professional. read more

+ Friendly staff + Clean location + Located right by the mall (get $$ before shopping!...but it's not like Southland has much good stores..) - Parking can be annoying - Sketchy at night, HIGHLY recommend you NOT to come to the ATM at night read more

It is not this branch problem. It is online chase. I set up my monthly mortgage payment. After my mortgage told me my payment is non paid. I log in and found out chase automatically delete all my future schedule mortgage statement without letting me know. They don't have right to do it, and they should let customer know if they did it. Horrible. read more

Horrible Horrible HORRIBLE! Do not come here. Service sucks and Janet or Janice whatever the manager on duty lady was is literally no help. Called and asked for a notary, this location is the closest one to me. I usually go down the way or by my work, but since my mom (chase holder) and mother in law (non chase holder) needed a notary she said she could do it for my mom, not my mother in law. As I was told by a few branches, as long as a non chase holder comes in w/ a chase account holder they can notarize the documents. Chase telephone services also provided this information based on their policies. I asked for her manager and above, she said this conversation wasn't getting anywhere and HUNG UP! Chase! What's going on with this. The phone rings and rings and no one has answered. What type of business is this where no one answers the phone. read more

this Chase Bank is hard to get into. no left turns possible with traffic unwilling to yield and traffic behind me inpatient. dedicated parking available. all but one taken. cashier's window 2 at most. just lucky to get in and out after doing CC payment. never coming here again, 2.5 stars. read more

Once again Chase proven be an ripoff bank and poor customer service. Do not use the new automate machine they take the check and read the wrong amount. Which cause all kinds of problems with my wife account. Why won't they hire people that speak English an can do the job. Someone needs to shutdown all chase banks because bad customer service and banking practices. read more

Lemme start off by saying that the Duchess of this place is a total FAKE! This person came in and literally checked in about 70 times within days at ALL the locations in the area. Fake yelpers seriously piss me off. Anywho... the branch itself is pretty good with customer service. They're supposed to close at 6 but they stay open an extra 10-15 mins for people who rush to make it because they understand that someone of us dont get outta work until 5 or later. I was very grateful for this when I lost my debit card and was running on nothin but cash a few weeks ago. One thing you might want to be careful with: I've heard this place has been robbed a few times now. Be aware of your surroundings. The branch isnt in the best part of Hayward so if you're coming here after dark and are alone, you might want to rethink your decision. read more

The employees at this location is very fast and friendly. Parking lot can be a hassle after work hours or weekend.

I live by harder rd and always go to the branch on Jackson. I was in southland mall today and went in to deposit a check. I was greeted with a smile which never happens in Jackson branch. I was helped by Tara she was amazing unlike Jackson branch where everyone is rude and act like they are doing you favor. I would definitely be going here from now on. read more

So far I have been really happy with Chase Bank. The level of service is much better than my previous bank (Wells Fargo), and I have almost never had to wait in line at my local branch. Always easy to find an ATM. read more

Place tends to be busy, so every time I've been there's usually 3-4 people in line ahead of me. Generally they're efficient. I've never been to see any of their Personal Bankers. I only go for their Tellers. Horrible CD Rates and if I remember they don't have any Liquid CD options, only Fixed long-term CDs with high minimum balance requirements. read more

Umm this place had several mouse running around it. The poor old lady that was there ran out of the room that she was in/ consulting with the banker and started screaming because it ran across her feet; she even left her shoes and purse in that room. Then like 5 mins later you see the little mouse run across the floor to the other side of the room. I felt so bad for the lady. She wanted to leave but couldn't cause all her stuff was still in that consult/room. And you hear her screaming again. The bankers were just standing around laughing; it was so rude to laugh at something when you see an old lady screaming about something that is disturbing her. They didn't decide to help the lady get their belongings until a while later. Poor lady read more

Customer service was more than expected. They offered us a genuine greet. They had lemonade and coffee for customers. Also pastries.

ITS 4pm on a thursday afternoon. The line for the cashier was okay but they go fast. howevrr the bankers r suoer slow.only one bamker is working and the two others greeted us and left to their break. We waited nearly an hr to be helped read more

My husband and I have been discussing of late the poor customer service even from some of the banks we have an account with. It was so surprising then that when we entered Chase Bank in this location to acquire some assistance with a payment of a credit card, the response from one of the staff (failed to get her name) was so swift. The process went by quickly and we were out of there in just a few minutes. In other words, they attended to us despite the fact that we did not have a direct account with them, that they understood perfectly what we wanted and referred us to the right person to complete the transaction. There was none of the endless questions that led to nowhere and that would normally leave us feeling frustrated and wondering why we even bothered to consult with them in the first place. What a positive experience for a change! read more

Yesterday, I went into Chase Bank at the Southland Mall branch. I wanted to order new checks. In the past, I was not charged any fees. However, the minimum amount for free checks changed, and I was treated very disrespectfully by two employees because according to them I should have known better or even asked questions. If a customer has to ask any questions, or is not informed prior to any changes, then Chase Corporation has failed their customers!!!!! Furthermore, I sat in an office having someone explain the new requirements for free checks and feeling somehow that I failed to have knowledge and I honestly wanted to pull all my accounts out of there. Customer Service is not part of their agenda and treating senior citizens who have been customers for many years obviously is not important to this branch. So, if anyone has any problems, please yelp them as well and maybe things will turn around for the better. And be aware that security people are tagging cars if you are not a customer, however, I think that cars may be tagged just because. read more

Words can't begin to describe the excitement I'm feeling at this moment. Right now I just open a business checking account at Chase period and young lady named Rupinder Grewal when was there has been so patient and helping me and answering all the questions that I had your guards to opening up a business account. It's nice to know that there are still employees and individuals that take pride in their job and that's actually care about the customer and feeling what they need to go forward in any sort of business venture. Thank you so much again I would recommend this young lady if you ever need anything when it comes to opening up a business bank account read more

I can't believe once I walked into Chase I was greater with a smile and Tara had helped me with everything that I needed to do she even guided me to the teller window where she also helped me finish all my transactions. They need more tellers like her ! read more

I went in to see if I can open an account because I had chase in the past, but didn't close it correctly. I was sure that I had a balance due (just not how much), but was told to come in to speak with someone in person. I visited today and was Helped by Latisha Thierry, she started off very friendly, being that I was coming in to open a new account. she then found me in the system and said I had no balance until something popped up, so she called to make sure.. all in all there was a small balance, that I couldn't take care of at the moment.. She proceeded to hang up the phone and blatantly said "he's not going to pay it, so never mind. She hung up the phone and didn't say anything to me while I was still seated until I said.."okay, so who should I come back to when I'm ready..?" she replied: "you said you weren't going to pay it. I'm confused!" and had an annoyed frown on her face since i wasn't re-opening my account. She said go to another chase bank. read more