I bought my after talking with Eduardo. I know what they say…read moreabout car sales people, but here they were honest. Worth the drive from Monterey

We drove an hour to this Toyota this past May, because my husband had his heart set on a Toyota…read moreRav4 PHEV. They had one with the specs he liked so-called coming in "very soon." He was in contact with Ivan, and he was told to come in to put down the deposit instead of online. I realized why. They wanted to haggle us on the price. They marked it up from MSRP - up to $73,000 out the door. The MSRP was around $52-54K. They insisted that they add in their GPS software and have some kind of 5 year upholstery care plan. When we laughed off the numbers, they brought in Jose Perez to try to close the deal. In his suit, he looked like a manager so I thought he can get us a better deal. I honestly couldn't swallow the bloatware they were trying to sell us with the car for thousands of $$$ so we negotiated this down. When we tried to leave for another dealership, he kept trying to haggle with us for a price. We finally agreed on a price that seemed okay for both of us. I still didn't care for their bloatware and felt compelled to accept being ripped off with unnecessary additions (charges). He said every dealer did this to make money. We spent hours here negotiating and then signing papers. Then we waited for our car... for WEEKS. Nothing. I've asked my husband to follow through which he did finally. There was no response from Jose or Ivan. He had to contact the general manager who finally told us the truth - THEY SOLD THE CAR TO SOMEONE ELSE. We rang the bell because we bought the car with all the paperwork signed and then nothing. No other retributions. Jose made us upload a 5 star review on Google when we agreed with a handshake, and now I need to tell everyone the truth of what happened to our car. They will BAIT you and then SELL YOUR CAR when someone else who may pay higher will take it. They have ZERO integrity. I will never recommend anyone to purchase their car here. They will taunt you that your car is coming but good luck buying anything that's highly popular. It was a complete waste of our entire month waiting.

I was shopping for a gently used Honda CR-V in good shape that didn't have too many miles on it and…read moreended up at Khodas Cars in Gilroy. Their website was easy to navigate and they had a small inventory of CR-Vs so I took the 30-minute drive to check them out. The staff was welcoming and friendly. The sales rep (Page) pointed out where the vehicles were on the lot and let me check them out on my own, no pressure. I did find a CR-V that met my needs, and included a CarFax report. I took it for a test drive, negotiated trade for my 2000 Honda Accord, filled out the paperwork with Pat, wrote a check and drove away with my new ride. I couldn't be happier.

I have an email fast the next day and also that I got a text from this dealership and I am saving…read moreup for a car to buy here in couple of months or more since I got the cash price and I'm doing my best to get the cash together and they are willing to wait for me once I have the cash together I will pick up this nice beautiful cars to build and to keep for a long time.. I am a car enthusiast that can fix any cars that can run for a long time without any issues and problems I can solved them easily..

I am new to CA.l needed a car for my daughter.She just got her book published on dementia.My…read moredaughter is my pride and joy.She is beautiful on t inside &out.l wanted to surprise her.Will was a gentleman,a life saver.Will found t perfect Mercedes for my daughter.l can't wait to get it delivered.My Daughter is a Doctor.l have 4 children,6 grandchildren &1 greatgranddaughter! I am so blessed to have met Will.He was kind, patient,honorable,&so very handsome.He looks exactly like my son.Thanku Will,u r awesome.l will recommend you to my family & friends.It is not easy in this dog eat dog world to trust anyone anymore.someone must love you very much,to have brought you up to be honest, trustworthy &so patient,Thanku from t bottom of my heart.

I scheduled a 1:00 PM appointment yesterday online to view a specific vehicle and drove from Daly…read moreCity to Gilroy specifically for this car. However, upon my arrival, I was informed that the vehicle had already been sold just an hour ago. When I questioned the staff regarding the lack of notification, the response I received was unprofessional. He went on to show me other cars and said you should have called, we don't see those AI appointments. It appears that appointments are being set for vehicles no longer in inventory as a tactic to draw customers to the lot to sell alternative vehicles. I find this practice to be misleading and a form of FALSE ADVERTISING. This is how they conduct their business, BE AWARE of their appointment notification process to prevent other customers from experiencing similar inconveniences.

This review goes to the service department! They are extremely helpful and welcoming…read more My last two oil changes Adrian has helped me and he makes the experience simple and thorough. I would definitely recommend if you're bringing in your car for service ask for Adrian.

Anthony in sales has the worst customer service ever on top of getting cussed out BY HIM MIND YOU…read moreNOT HAD USE NOT ONE SINGLE BAD WORD TO HIM AND YOU CAN CHECK THE CAMERAS hes beyond unprofessional has attitude at all times and this wouldnt be the first time people have said this , if you dont like your job there are plenty of people out there that would love to have a job and here are people like you ruining the business never going there ever again I will be messaging corporate.

My buddy Marco and I (road trip navigator) had a really great experience working with Jessilda, one…read moreof the sales representatives. Jessilda was kind, spoke clearly, and really helped push the deal to the finish line. Marco and I drove from the Fresno area because the local dealerships didn't want to offer competitive pricing, but a quick online search showed that Gilroy had the best pricing and discounts that everyone else we checked from Bakersfield to Merced and as far west as Paso Robles, so basically the entire Central Valley. While I do wish the sales manager on duty was a little more personable, Jessilda's demeanor and professionalism certainly made up for any shortcomings from other staff. Thank you again Jessilda for making this a memorable experience for my best friend Marco and I will certainly keep Gilroy GMC in mind the next time I purchase a new vehicle.

Five stars to Roberta! She was being called left and right to help customers. I observed her for 45…read moreminutes. We drove from Gonzales to pick up a part because Gilroy was the closest that had it in stock today. We arrived at 1:08 to be greeted with a hand written note, "out to lunch back at 1:45". So we sat down and waited At 1:45 the gal that was at lunch (didn't get her name, older lady wearing a beanie cap) pulled the part for us and brought to counter. She then yells, "Roberta can you help them?" I guess Roberta does everyone's job here. I hope her coworkers don't take advantage of Roberta. Roberta helped us with a smile. I suggest the service/parts depart cross train so that when one is out to lunch the other covers the counter. AND when you're handing out parts that employee be responsible for the entire transaction. It just looked like Roberta was being directed to do everything in that place. Also during my wait I went into the showroom expecting to be approached by a salesperson. I believe I counted four. The two in separate booths saw me and looked down. The last gentleman sitting at counter by door greeted me. He was very professional as was Roberta. The approach I received upon entering the showroom along with my experience at the parts counter exemplified poor work ethics. I will not purchase an automobile at Gilroy GMC I felt unwanted My experience... when the boss is a good director and trains and treats employees well, The customers receive professional. Courteous service by cross trained employees. This seems not the example here Remember... Happy Boss. Happy employees. Happy customers. Happy reviews. Keep problems at the door and work as a team not against each other. On a good note there were plenty of brochures on the 2025 models but I wouldn't pay $100,000 for a new truck!!!

First day I came into the Gilroy office, I was greeted by Josephine and Yash. Honestly, I wasn't…read moresure I'd end up with a Tesla. I had visited many dealerships, and my daughter's father has a Tesla who's always bragging about it. He's happy with his purchase, but I wasn't convinced I'd join the club--until I met Josephine and Yash. What changed my mind * They completely shifted my perspective from a tentative "maybe" to a confident "yes." * The process was made incredibly easy and enjoyable, which is a rare find in car buying. Test drive and decision support * I needed a couple of visits to finalize my decision, and they didn't pressure me. Instead, they offered a demo drive, which was the turning point for me. * The overall experience at Tesla Gilroy stood head and shoulders above other locations I visited. Team and guest experience * Josephine and Yash were amazing, and the entire team contributed to a fantastic experience. * I brought my nine-year-old daughter along, and Benji went out of his way to help her feel involved in the process. He even taught her how to use the car's remote features, including the new vehicle's remote control. It meant a lot to have her included and supported. Support and follow-up * Whenever I had questions or second thoughts, the team was readily available, patient, and informative. They provided the right information without ever feeling pushy. * Their collaborative, customer-first approach made me feel supported throughout the entire journey. Impact and takeaway * This experience was a refreshing contrast to my previous dealership visits, which felt pushy and sales-oriented. * Going from curiosity to ownership, I felt guided through the transition--from one EV mindset to embracing an electric vehicle with confidence. * The Gilroy team truly made the entire process seamless, enjoyable, and genuinely reassuring. If you're considering a Tesla in the area, I highly recommend stopping by to meet Josephine, Yash, Benji and the rest of the Gilroy team. They turn what can be a stressful decision into a smooth, positive, and energizing experience. Thank you to every single one of you guys. I really am grateful for all of your help and just blessed to see that your entire team works as a team in a family. You guys are amazing.

The service center is well run and professional. I took my 2018 model 3 dual motor with 150,000…read moreplus miles to repair both control arm assemblies due to natural wear. Although the cost of the repair was expensive, they gave me a break on the service charge and saved me some money. They were quick and thorough with the repairs so I highly recommend the Tesla service department in Gilroy, CA.

I visited Gilroy Car Club looking for my first car, and I was definitely nervous and unsure of what…read moreto expect. From the moment I arrived, Joseph greeted me with a smile and was genuinely committed to helping me find the right vehicle. I had my heart set on a red Challenger I had seen at another dealership and was having a hard time deciding. Then Joseph showed me a black Challenger with a red interior, and I instantly fell in love with it. His professionalism, patience, and positive attitude made the entire experience enjoyable and stress-free. The team at Gilroy Car Club has been incredibly helpful, understanding, and flexible with my situation. I truly couldn't have asked for a better car-buying experience. I'm so grateful that I chose to purchase my car through them. Words can't fully express how thankful I am for Joseph and the entire Gilroy Car Club team. Highly recommend!

I recently purchased a car from Gilroy Car Club, and I had a great experience from start to finish…read more The staff are very nice, professional, and went above and beyond to meet my needs. A staff member even followed up with me, after my purchase, to ensure everything was going well, and if not to let him know so he can take care of it. That is outstanding service, and greatly appreciated! Despite the other reviews that are negative, don't let that steer you away from this dealership, because one person's "bad experience" can truly just be their mood that day or if they really were unhappy that doesn't mean you'll have the same experience, because I didn't. Thanks again Gilroy Car Club! I definitely recommend your business!

I had a great experience purchasing my 2026 Ford F-250 XLT from Morgan Hill Ford. Our sales…read morerepresentative, Bobby Covarrubias, was outstanding from start to finish. We had a very specific model with certain options in mind, and although they didn't have it on the lot, Bobby had the exact truck brought in the very next day. The entire buying process was smooth, stress-free, and completely pressure-free. Bobby was knowledgeable, professional, and took the time to answer all of our questions, making the whole experience easy and enjoyable. Thank you, Bobby, for providing such excellent customer service. If you're looking for a new Ford, I highly recommend Morgan Hill Ford. Ask for Bobby--you won't be disappointed!

Wanted to come on here and give the team a raving review because all dealers say the same thing…read moreexcept for these guys... Jesus from the start was very transparent honest and had a bunch of dealers reaching out to me, but he was the most caring and genuinely beat everyone's pricing on my fiances new Tremor. Anywho, Giancarlo, Vanessa, and Rhonda were the sweetest team. Want to give an extra thank you to Giancarlo too! Thank you for staying late and ensuring we got the price that we needed to win in this purchase too! Thank you team!