Been coming here for a couple years now. I usually come here to send money to Mexico when my…read moreparents go! Unfortunately my parents traveled to Mexico due to a family emergency during covid and they needed me to send money so I came today and my service was top notch as always, I was greeted as soon as I walked in the door to my luck nobody else was there so the process was very fast, since my information was already in the system it made it even faster the young lady also updated my info but I was in n out within 5 minutes!

Finally, A Bank That Cares About their customers future!…read more My experience with Banker Yasing Reyes at School First was a breath of fresh air. For the first time, a banker truly listened. She heard me out with genuine empathy, understanding my past financial struggles and offering condolences for my family loss. She didn't just listen; she took action. While mentioning guidelines, she pulled up information directly from the credit bureau's website to show me concrete steps to improve my score. She distilled hope and positivity into our conversation, focusing on my future goals like getting a mortgage. We went over best banking practices and all the online features. She was incredibly knowledgeable about what I could qualify for and enlightened me on best practices for future loans. I left feeling empowered and hopeful about my financial future for the first time. Highly recommend!

I think it's rare in today's world that one can find a financial institution that can be rated with…read more5-stars. I've been a member of SchoolsFirst for about 6 years now and I can honestly say I've never been happier with a financial institution. Banks are for-profit. Credit unions are built different. They are member-owned financial cooperatives, aligned with the philosophy of "people helping people." Here, you're not just another number or customer. You're a member, and most importantly, a member-owner. At a credit union, excess earnings are returned to the members via lower loan rates, higher savings rates, low/no fees, and an array of complimentary services. SchoolsFirst is currently the largest credit union in California--in both membership and assets. But that hasn't caused them to waiver on making members feel valued. Their online banking and mobile banking app are superb, they continue to add branches locally and their affiliation with the CO-OP ATM Network offers surcharge-free access to over 30,000 ATMs spanning 50 states and 10 countries. They celebrate a Member Appreciation Day annually and offer a gift to members, which is usually very nice, and some of the best cookies I've ever had! I've also used their coin machine on several occasions! Recently, I needed to have some documents notarized. I remembered that's one of the many services offered at their branch. I was able to make an appointment easily via their website and received text and email notifications and reminders leading up to my appointment. Trent was amazing. He'd handled similar documents recently and had everything squared away quickly and efficiently. All for a very minimal fee. It was a pleasure working with him and the credit union. I look forward to many more years of membership. Thank you, SchoolsFirst!

I was recommended to OneMain financial through Credit Karma with the Karma Guarantee offer so I…read morecontinued with the offer. Initially I was approved then more information was needed. Onemain stated my credit score was good along with my income but After confirming a bankruptcy with OneMain my loan was declined. I want to add that with my bankruptcy, I was offered the Karma Guarantee to 3 other personal loans and 2 credit cards and I was approved. So believing the Karma Guarantee I received a hard inquiry to my credit report, so I don't know why I was offered the Karma Guarantee with onemain financial since they knew of my credit history since onemain financial partnered with credit karma and knew of my bankruptcy. I'm trying to rebuild my credit so if your like me, I wouldn't start a loan with OneMain Financial

By far one of the worst places to get a loan. They're always very nice at the beginning and when…read moreyou call for help they give you attitude and don't help for a single thing. They tell you they won't charge you and then charge you. Pointless people that work here.

I took my friend here to cash her check. Many other places said they didn't have the capabilities…read moreto do so. But here, they did! The cashier inside was really nice. They are open Monday thru Friday 9 am to 6 pm and Saturdays 9 am to 4 pm. Closed Sundays! Thank you for making my friend happy! We will definitely refer our friends here if needed!

Thank you yahaira for helping me out! Very professional and polite ! She was able to help me get on…read moredirect deposit and put me on the flare account she made sure it was the right account for me!

Frequently Visit…read more Always great service from the entire staff I would like to especially recognize Vince For his exceptional customer service. Always conversational and efficient. I recommend Thank You for reading

I am 100% happy, I dropped BOA. The customer service here is/was 200% better then BOA. Every…read moreperson was there to help. The team never made feel like I am asking to many questions. I so appreciate that not once did a staff member direct me to the app or banking on my own. They were VERY helpful. I highly recommend stopping by amd picking their brains. They had lots of great advice. Thank ypu for making my banking needs easy. Now open more cafe!!!

I had a very professional kind teller help me. Everyone showed kindness while I was there in the…read morerain.

This branch has consistent issues. Three family members of mine who have accounts with this branch…read moreand use a debit card have had money stolen from their accounts. One on several occasions. One of the three family member has only use their debit card at the branch ATM ONCE or TWICE! NEVER anywhere else and still money was stolen! Not only that, I've literally been in line and have heard a customer walk in and complain about money missing from his account. I didn't get a debit card because of my family's issues but ended up getting their Visa credit card. You have to keep track of your available credit VERY CLOSELY. I screenshot my balance after every transaction and the math adds up every time. Recently I was overcharged interest by a few bucks and went thru my whole account, talked to rep over phone, manager at branch and they try to make you think you're crazy even though you tell them you keep track of everything. The bank manager tells me this card is calculated differently then my other credit cards but he's full of crap because I wait till each transaction is clear and take screenshots. Their banking app will update your availabil credit within minutes after every transaction but your balance owed updates later. When interest is subtracted from your balance the app doesn't even list it as a transaction you have to wait for your statement to see the amount paid in interest. My available credit balance has even "magically" decreased out of nowhere as if double charged for items then hours later, after searching thru my account transactions, the missing money just appears back to my availabil credit balance. Also, my mom ( one of the ones with the stolen money from debit card ) payed a bill by check and noticed money missing from her account after the check cleared. She called the recipient of the check and they verified they received the proper amount after depositing the check BUT somehow the BANK withdrew more money than the check was written for even though the check recipient received the proper amount. My mom had to call and bring it to the bank's attention and they couldn't figure out who or how they processed the check for more money even though the correct amount was received. UPDATE! My credit card issue was solved on my own and I'm surprised neither the phone conversation or two people I talked to in the branch were able to see the simple issue. Just be vigilant with all your accounts as the issues I've stated above still stand and are sketchy.

Hit or miss experience, sometimes very friendly and helpful other times staff is rude. Just depends…read morethe mood.

This place is awful. Once my wife got a check she was waiting for in the mail, and there was an…read moreissue with the sender. So Chase locked her account when she tried to deposit it and the manager here would not unlock it. Also he did not want to give my wife whatever money she had in her account before the deposit of the check. He just laughed at her and kicked her out. They also need to fix their drive up ATM, it's been broken for over a year. It won't take deposits or dispense money. You can't even access the lobby ATM after hours. I'd expect this from a no name branch in San Bernardino but not in this area. Also the parking lot is crap, people's cars get broken into all the time, usually right in front of the bank.

I visited the Ontario branch today. Vi Vongphrachanh was solo at the counter. She stood out to me…read morebecause she took care of every client with utmost professionalism while making those who came in the door feel very welcomed. Her service is top notch and she deserves to be recognized.

I joined this bank a few months ago.. never had any issues until the atm won't allow me take out…read moremore than $400. I had to pull out 1,100 and the lady on the phone seems upset she had to help me only gave me an increase to $710 and said they can't do anything else it's visa who placed the limits. talked to a manager he hung up while I was talking to him. I have accts at other banks and they allow to set my limit as high as my balance. Meaning as long as you have the money you can ask them for 10k and they would do it. Word of advice don't go to small banks they have all these rules and their staff doesn't want to help and their managers hang up on me. First thing tomorrow going to close out my accts.

Professional misconduct! I had the worst experience at this BMO branch today. I just went in to do…read morea normal transaction, and the staff treated me really bad. The teller was extremely rude and told me they didn't have the money, but then he actually threw my ID at me. Then, he showed his screen to another lady working there, and she started yelling "NO" and looking at me all angry for no reason. I don't care if you're having a bad day you don't treat customers like this. If you hate your job that much, you should just quit. Throwing someone's ID and yelling is pathetic. Note to BMO: The next time you treat me like this, I will be filing a complaint with the Consumer Financial Protection Bureau (CFPB). Don't bother replying with your "Digital Care Team" copy-paste template asking me to email you. I see you send that same robot message to everyone. If you actually cared about your 2.3-star rating, you'd fire people who throw IDs at customers instead of sending automated emails.

Thank God this is not my bank but I was just calling for someone to set up an appointment. I've…read morebeen calling all day and they don't pick up my calls so I had to go through the 800 # and I was transferred. Very unprofessional and she keeps cutting me off while I was talking and I see bad reviews already.. yeah I would probably tell the person I was calling for not to give this bank his business

The girls are very friendly and super helpful. They answered all of our questions and concerns I…read morehad. Good environment overall.